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Ecom Express Complaints & Reviews

1.8
Updated: Mar 11, 2025
Complaints 6417
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1266
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Ecom Express reviews & complaints page 144

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S
Sherin Shafeeque
Mar 12, 2021
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Address: Ecom Perinthalmanna , Malappuram district,kerela

My order from Myntra with AW number[protected] not yet received, due to inadequate services from respective courier service. I strongly disagree with their carelessness irrespective of a clear cut address I’ve provided.I strongly demand for the order to be delivered at the latest without fail.
Thankyou
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2021
Ecom Express Customer Care's response
Dear Mam,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team Ecom Express
Verified Support
Mar 24, 2021
Ecom Express Customer Care's response
Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ecom Express Team
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    K
    king22
    Mar 11, 2021
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    Address: Pollachi

    My tracking number [protected]
    Still I didn't receive my parcel but in tracking it shows delivered I can't contact Ecom executive there is no contact number in Ecom website
    My contact details is [protected]
    kumar.[protected]@gmail.com
    +2 photos
    Ecom Express customer support has been notified about the posted complaint.
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      A
      Alice Brahmacharimayum
      Mar 10, 2021
      Resolved
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      Resolved

      Address: Lakhipur Cachar Assam

      I have order clothe hanging stand from amazon but the delivery service refused to delivered my product and told me to pick up the product . This is not the first time I am facing this problem the delivery agent is worst they always refuse door step delivery . They send me order delivered msg but actually the product is not delivered yet and they call and completely refuse to delivered the product.
      +2 photos
      Mar 10, 2021
      Complaint marked as Resolved 
      442030140221 they have call me multiple time and refuse door step delivery. On 5/3/2021 delivery agent call me and told me to pick up the product and refuse to delivered my product amd send me msg that they cannot delivered the product because my address is Unlocatable Again on 6/3/2021 they call and refuse to delivered my product and send me the same msg that address is unlockable. Today 10/03/21 the delivery agent call and refuse to delivered the product and send me msg that my product is delivered.
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Mar 15, 2021
      Ecom Express Customer Care's response
      Dear Mam,

      Greetings From Ecom Express.

      Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

      Meanwhile, you can provide your alternate contact number to assist you.

      Regards,
      Team Ecom Express
      Dear Sir,

      Greetings

      Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

      Regards,
      Ecom Express Team
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        N
        Nida3764
        Mar 10, 2021
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        Address: House no 4066 roshanara road near kunjilal milk dairy north delhi 110007

        I had ordered some products worth rupees 1120 from online store namely makeup store on 30 jan 2021 which was prepaid.Till now that is 10 march 2021 i have not received the parcel.The store send me a tracking number [protected] which was through ecom courier service.Customer care is saying they have returned my parcel back to store and the store is disagreeing on this point.Please help me in getting my money back.
        Ecom Express customer support has been notified about the posted complaint.
        Mar 13, 2021
        Updated by Nida3764
        Kindly look into the matter and help me in getting my money back.more than a month has passed and i did not got any information about my parcel.
        Verified Support
        Mar 15, 2021
        Ecom Express Customer Care's response
        Dear Mam,

        Greetings from Ecom Express

        Please accept our sincere apologies for the inconvenience caused to you due to delay in delivery. As per our records your shipment [protected] was never picked up from the Vendor. If you have paid the amount already, you can contact the shopping portal for refund related query.

        Regards,
        Team Ecom Express
        Mar 16, 2021
        Updated by Nida3764
        But the store is disagreeging on the fact again and again they are saying that my parcel was picked up... Please help me out in getting my refund back.In fact they also send me the shipment details which included the tracking no already mentioned by me.
        Mar 23, 2021
        Updated by Nida3764
        Please report against makeup store ..its march ..till now now product has been send to me...2 months have passed
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          S
          Suchi582
          Mar 9, 2021
          Resolved
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          Resolved

          Hai
          On January 2nd I got a message from ecom express delivery partner that is your item was delivered, but I’m not get any item and nobody visits my house also but they send message like that so I complained through mail but nobody take action so please solve my issue quickly. My order ID is[protected], Tracking ID [protected], [protected].
          Thank you
          Mar 10, 2021
          Complaint marked as Resolved 
          My complaint was not yet resolved.
          Ecom Express customer support has been notified about the posted complaint.
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
          Piyush96318708's reply, Mar 14, 2021
          My tracking number is -: 2729606595. I want to cancel my parcel
          My complaint was not yet resolved.
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            A
            ASWIN DEV D R
            Mar 8, 2021
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            Address: devarenjini manayadath parambil koyilandy bazar p o

            I recieved a message with a awb track number [protected] is out for delivery on march 8.I didnt recieve a call from delivery agent i was waiting for him the whole day
            +2 photos
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              A
              Arunaraja
              Mar 8, 2021
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              Address: 39a, Bharathidasan Nagar,Allan Street,tindivanam-604001
              Website: Ecom express

              Product totaly various some damageso please return and refund this product
              +2 photos
              Ecom Express customer support has been notified about the posted complaint.
              Mar 08, 2021
              Updated by Arunaraja
              My products totally various and some damage

              Mar 08, 2021
              Updated by Arunaraja
              My products totally change this item so really not happy please return this product and refund this item
              Mar 08, 2021
              Updated by Arunaraja
              Totally various products

              Mar 08, 2021
              Updated by Arunaraja
              Not satisfied

              Dear Sir/Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards
              Team Ecom Express.
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                J
                Jeetendra Kumar Barman
                Mar 7, 2021
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                Address: UMARIA, MADHYA PRADESH

                Hi there,
                I have ordered a dress from "meesho" on date[protected]order no.[protected]Amt. 345 INR) in (Kaudiya, Dist- Umaria (M.P.) which was delivered to me on[protected] paid via cash to the delivery boy. But the dress was extra large in size then i raised an exchange request on[protected] the delivery boy has picked up the parcel on[protected] but return pickup message was sent to me on[protected]. After this i was waiting for the response when it was getting too late i checked my meesho order summary on[protected] and the parcel showing delivered on date[protected] but the parcel was not delivered to me. then i made contact to "Ecom Express" Customer Care No. "[protected]" with tracking id "[protected]" they said to me that they will contact me soon and resolve the issue but there is no resolution yet i have complaint the same 2 times but still no resolution. then i contacted the local delivery boy (name : Monu) (Mob. [protected]) of Ecom Express on[protected] he said to me that he has missed the parcel somewhere and marked it delivered. when i asked him for the refund or reorder the dress he started to argue with me and said 'Why did you complain to customer care ?' and refused to refund the amount. i have complaint again & again to customer care about this matter but still there is no resolution.
                I want either the refund of my order or the exchanged product.
                please look into the matter and provide me proper resolution as soon as possible.
                +2 photos
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Mar 10, 2021
                Ecom Express Customer Care's response
                Dear Sir,

                Greetings from Ecom Express

                We sincerely apologize for the inconvenience caused to you. As per our records the said shipment has been declared as untraceable in our Network and same has been informed to your shopping portal.

                Request you to kindly contact them for assistance regarding the refund.

                Regards,
                Team Ecom Express
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                  B
                  Basavaraaj S H
                  from Bengaluru, Karnataka
                  Mar 5, 2021
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                  Address: 101 Sy 28 Rampure lay out, Shakti Nagar Shahabad main road near Ruch Watar supply

                  Hi
                  I ordered Health product from Kashmir box site. Ecom Express Private Limited delivered me damaged product.

                  Please take it back and return my 650 amount to Acc :[protected] ICICI Bank IFSC ICIC0000458 Basavaraaj S Hangaragi

                  Please find the attached pic for more details.
                  Ecom Express customer support has been notified about the posted complaint.
                  Dear Basavaraaj,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards
                  Team Ecom Express.
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                    D
                    Deitly
                    from Villupuram, Tamil Nadu
                    Mar 5, 2021
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                    Address: Mayiladuthurai

                    I ordered my dress on 18 feb 2021 and the product come to my home on 28th feb 2021.Bt I cannot receive my product due to my personal problem. Then they made 3 attempts to contact me.I said that I want my order but I didn't receive it still. Now the status of my order shows that shipment rto lock.
                    I kindly request you to send my order back to me.
                    +1 photos
                    Ecom Express customer support has been notified about the posted complaint.
                    Mar 05, 2021
                    Updated by Deitly
                    I want my product
                    Verified Support
                    Mar 10, 2021
                    Ecom Express Customer Care's response
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards
                    Team Ecom Express.
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                      N
                      Natesh babu
                      from Noida, Uttar Pradesh
                      Mar 4, 2021
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                      Address: Challakere

                      The pre-paid order is showing status delivered but i have not received my shipment,
                      AWB No-[protected]
                      AwB no-[protected]
                      The delivery boy is saying that the products is missing in the delivery office,
                      I have complained many times to customer care but there is no use.
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 10, 2021
                      Ecom Express Customer Care's response
                      Dear Nate,

                      Greetings From Ecom Express.

                      Thank you for letting us know about the issue you are facing. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolved at the earliest.

                      Meanwhile, please provide an alternate contact number where we can reach you to assist better.

                      Regards,
                      Team Ecom Express.
                      Alternate number [protected]
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                        B
                        bharath5963
                        Mar 2, 2021
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                        Sir, my order for AWB NUMBER : [protected] has not been delivered to me since 3 days... So kindly speed up my shipment and deliver my package tommorow as fast as possible... and also update the status of my shipment
                        +1 photos
                        Ecom Express customer support has been notified about the posted complaint.
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                          R
                          Rajagopal0707
                          from Chennai, Tamil Nadu
                          Mar 2, 2021
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                          I have ordered to meesho app, my product dint delivery for past 2 days, each day is updated as different status to cheating customer

                          First day is address wrong
                          Second day is customer not available in adress

                          Very worst n cheating customer, worst customer care
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 05, 2021
                          Ecom Express Customer Care's response
                          Dear Sir/Mam,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Team Ecom Express
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                            N
                            Nagendra patidar
                            Mar 2, 2021
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                            Address: Raipur distt jhalawar rajasthan

                            Dear Econ service,

                            I have booked parcel through amazon with Tracking ID: [protected] but courier boy is not coming and deny to given parcel at address and also i have send my person for tKe parcel but your service provider not given parcel and mis behave ...kindly arrange to deliver my parcel with 2 days otherwise ill take legal action againt you... as I can’t take mis behave from your service provide

                            Pls check with respective and confirm urgently with my parcel status

                            Thanks and regards
                            Nagendra patidar
                            Mob. [protected]
                            Ecom Express customer support has been notified about the posted complaint.
                            Dear Sir,

                            Greetings from Ecom Express

                            Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                            Regards,
                            Team Ecom Express
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                              R
                              Ramesh@1985
                              from Noida, Uttar Pradesh
                              Mar 2, 2021
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                              Address: Razole

                              Not delivered my product but status showing delivered, no proper address even i[censored] want to go and pick our product.
                              Delivey agents are careless
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Sir,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
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                                Arpitha M
                                from Bengaluru, Karnataka
                                Mar 2, 2021
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                                Address: Nisarganilaya Hermalali. Melanaikanakatte

                                Products is very low quality I well return order
                                Ecom Express customer support has been notified about the posted complaint.
                                Dear Sir,

                                Greetings from Ecom Express

                                Thank you for writing to us. Request you to kindly contact your shopping portal to register the reverse pick up request to return the product.

                                Regards,
                                Team Ecom Express
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                                  Arpitha M
                                  from Bengaluru, Karnataka
                                  Mar 2, 2021
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                                  Address: Nisarganilaya Hermalali. Melanaikanakatte
                                  Website: Ecom express

                                  Products is very low quality
                                  Ecom Express customer support has been notified about the posted complaint.
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                                    Rock ankit
                                    from Noida, Uttar Pradesh
                                    Mar 2, 2021
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                                    Address: Vill-panchi,dis-sheikhpura,state, bihar

                                    The courier boy is charging extra delivery charge to deliverd the product of the deliver location 20 to 50 rupees exatra charge
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Order id-FL[protected]
                                    Ecom Express Customer Care's response, Mar 3, 2021
                                    Verified Support
                                    Dear Sir/Mam,

                                    Greetings from Ecom Express

                                    We regret for the inconvenience caused to you. We have noted your complaint and shall take up with the team to get this resolved.

                                    Meanwhile, please share your alternate contact number to assist you.

                                    Regards,
                                    Team Ecom Express
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                                      Carry1234
                                      from Bengaluru, Karnataka
                                      Mar 2, 2021
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                                      Address: Ward no 17 near Dhanka dharshala PADAMPUR disst sriganganagar

                                      They use bad words with girls and they don't come to give parcel and they don't pickup the parcel they use miss behave with customers
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 05, 2021
                                      Ecom Express Customer Care's response
                                      Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
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                                        S
                                        Shubh Collection
                                        Mar 2, 2021
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                                        Address: Sikar

                                        Awb. [protected]

                                        Sir Coriur not delivered
                                        Coriur wale se contact kiya tab bol raha h tym milega jab deliver karege 7 days se meri city me aaya hua h

                                        Please check and solutions
                                        +3 photos
                                        Ecom Express customer support has been notified about the posted complaint.
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