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Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 148

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N
Nesrn
from Thrissur, Kerala
Feb 10, 2021
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Address: Cheruthoni, Idukki

They keep delaying the delivery of products which I have ordered and their behaviour towards their customers are unsatisfactory and even rude at times...this has caused me to inconvenience and I would hope u would take action to make ur service better
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2021
Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    C
    Coffee Codex
    Feb 10, 2021
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    Address: ECOM EXPRESS CHERUTHONI, IDUKKI

    It is to inform that the ecom hub in oru locality is not providing the customer service as you assureed home delivery and treating the customers with rage and rude they are not providing the parcels on bad attitude even if the item reaches the hub they are taking no necessary action to deliver the item and whenever we go personally to collect the parcel they are giving lame excuse like the phone was not reachable or network issues
    And also treating the customers very badly this has happed several times to me and even to my friends i hope you will take necessary actions and also against the employees with this attitude only give bad reputation to all the ecom services
    Ecom Express customer support has been notified about the posted complaint.
    Feb 10, 2021
    Updated by Coffee Codex     It is to inform that the ecom hub in oru locality is not providing the customer service as you assureed home delivery and treating the customers with rage and rude they are not providing the parcels on time even if the item reaches the hub they are taking no necessary action to deliver the item and whenever we go personally to collect the parcel they are giving lame excuse like the phone was not reachable or network issues
    And also treating the customers very badly this has happed several times to me and even to my friends i hope you will take necessary actions and also against the employees with this attitude only give bad reputation to all the ecom services
    Verified Support
    Feb 17, 2021
    Ecom Express Customer Care's response     Dear Sir/Mam,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
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      S
      Siril Tharakan
      from Angamāli, Kerala
      Feb 10, 2021
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      Address: Ecom Express Cheruthoni , Idukki

      They keep delaying the delivery of products which I have ordered and their behaviour towards their customers are unsatisfactory and even rude at times...this has caused me to inconvenience and I would hope u would take action to make ur service better
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Feb 17, 2021
      Ecom Express Customer Care's response       Dear Sir/Mam,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
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        A
        anirudh t.d
        from Thrissur, Kerala
        Feb 10, 2021
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        Address: Ecome express idukki painavu

        The aforementioned delivery service abused their power to execute their personal vendetta against their customers. This behaviour is not tolerable by any means and should be answered as immediately as possible.
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Feb 17, 2021
        Ecom Express Customer Care's response         Dear Sir/Mam,

        Greetings from Ecom Express

        We regret for the inconvenience caused as we never intent to give such experience. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
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          W
          WL Gaming
          from Thrissur, Kerala
          Feb 10, 2021
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          Address: Ecom Express Cheruthoni , Idukki

          The delivery boys behavior not satisfied. And also delay in product delivery
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Team Ecom Express
          Reply
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            A
            Akhil t Rajan
            from Saint Thomas Mount, Tamil Nadu
            Feb 10, 2021
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            Address: Ecom Express Cheruthony , Idukki

            Today I faced a terrible situation with your service. Your delivery boys shouted at my mom! That was a very terrible mistake you have made to a customer. All the time, all the orders are collected by myself at your courier center. In the previous situation, they took lot of time to deliver my order . They wasted my time at their center .They refused to took my online transaction. WHY? Therefore I told them to deliver items to my home. But they took more than one day to even call me, even the item has arrived there earlier. Why these people behaving like this. I am buying online items since 2018. For the first time in my life I am facing problem like this. I am looking forward to your reply.
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Feb 17, 2021
            Ecom Express Customer Care's response             Dear Sir,

            Greetings from Ecom Express

            We deeply regret for the said incidence. We will surly take up with our team to take action against the errant official.

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
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              P
              PaulVai
              from Hāora, West Bengal
              Feb 10, 2021
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              Address: Vill - KOTALDI P.O- MURADI DIST. - PURULIA PIN - 723156 STATE - WEST BENGAL

              Yesterday(9th feb 2021) a delivery person called me and told that today it is not possible to deliver the parcel tomorrow he will come and after few minutes a message came that your item has been delivered although i haven't received any parcel.
              And when i am tried to call back on the number it asked for some pin which i was not having.
              The number from which i received the call is: +91 [protected]
              AWB Number - [protected]
              I want to get my parcel as soon as possible.

              Name- Suman Paul
              Vill - KOTALDI
              P.O- MURADI
              DIST. - PURULIA
              PIN - 723156
              STATE - WEST BENGAL
              +1 photos
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Feb 17, 2021
              Ecom Express Customer Care's response               Dear Sir/Mam,

              Greetings From Ecom Express.

              Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

              Meanwhile, you can provide your alternate contact number to assist you.

              Regards,
              Team Ecom Express
              Verified Support
              Feb 25, 2021
              Ecom Express Customer Care's response               Dear Sir,

              Greetings

              Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

              Regards,
              Ecom Express Team
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                J
                Jaina Shah
                from Ahmedabad, Gujarat
                Feb 10, 2021
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                Complaint about order

                Can you please check my order?
                I called your costumer care number still no one can answer properly.
                Also I called yesterday and your company person say your order delivered at 6:00pm but no one came . I'm hardly unsatisfied.
                Please check which time to I receiving my order. My tracking ID- [protected] Still u can't giving me to proper answer, I will go to consumer care....
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                G
                GYS
                from Bellary, Karnataka
                Feb 10, 2021
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                For last couple of weeks my products have not been delivered to me.
                Without calling the customer you guys have been sending back my products to the company.
                what the hell is going on within your company?
                AWB No:-1.[protected]
                2.[protected]
                3.[protected]
                4.[protected]
                Ecom Express customer support has been notified about the posted complaint.
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                  D
                  deepak Anand Singh
                  Feb 10, 2021
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                  My delivery is not come at time and your distributor can't contact to me jandaha

                  Address: 844502 jandaha

                  My delivery date is 9th February but your distributor from jandaha is cannot contact with me and my delivery is not came near me till today's this is so bad is your company is is that type of bad working bloody idiot just take it fast and delivery me my I order which order from paytm Bluetooth off realme fast delivery me...
                  +1 photos
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                  D
                  deepak Anand Singh
                  Feb 10, 2021
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                  Address: 844505,jandaha

                  Your distributor from jandaha Vaishali bihar is cannot take my order my order is from paytm and the delivery date is 9/2 /2021 but he can't give me at same time he is too late and anyone can not contract with me
                  +1 photos
                  Ecom Express customer support has been notified about the posted complaint.
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                    U
                    Username225
                    Feb 10, 2021
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                    Product is at one place. This happened with the many orders.sometimes they are simply marking it as delivered.
                    +1 photos
                    Ecom Express customer support has been notified about the posted complaint.
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                      P
                      Pankaj Kalathiya
                      from Ahmedabad, Gujarat
                      Feb 10, 2021
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                      Ajio order Order ID : FL0226618047

                      Address: p prakash billding sai nagar soc sitanagar puna gam surat

                      Order ID : FL[protected]...
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                      A
                      Aahs234
                      Feb 10, 2021
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                      Address: Vadakara, kozhikkod

                      Without even trying your people in vadakara are just marking it as delivery attempted. And even i didn't get a single call/ missed call from their side on particular dates. Without an attempt, they returned my product to the supplier.

                      All these days i was available in the mentioned address. If they have any issue in delivering let me know the ec address in vadakara today itself i am okay to go and collect it.
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
                      Reply
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                        A
                        Anand Burji
                        Feb 10, 2021
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                        Product is out for delivery. I received call from delivery boy, he told me that your product is arrived at different wrong delivery station, within two days we'll deliver your product to you. But I received the messages as your product is delivered. But till now I'm not received my product.
                        Ecom Express customer support has been notified about the posted complaint.
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                          I
                          iltwister
                          Feb 9, 2021
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                          Address: 10th Floor, Ambience Tower II, Ambience Island, Gurugram, Haryana – 122002 (India)

                          Ecom Express keeps changing status of my order to consignee requested for future delivery.
                          I have been contacting customer care for last 5 days, but they are unable to track where my parcel is. They keep telling me i have requested for future delivery but I have made no such request to them.
                          I even asked them to provide me with managers number so i can go self collect, but they gave me an incorrect number.
                          My parcel has been out for delivery twice, and evrytime by end of day they change my status and insist I am the one who rescheduling.
                          +1 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Feb 12, 2021
                          Updated by iltwister                           I still have not gotten any update from ecom, they are unable to even give me the location of my parcel.
                          Verified Support
                          Feb 17, 2021
                          Ecom Express Customer Care's response                           Dear Sir,

                          Greetings from Ecom Express

                          Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                          Regards,
                          Team Ecom Express
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                            N
                            nay5
                            from Bengaluru, Karnataka
                            Feb 9, 2021
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                            The package should have been delivered on Sunday (Feb, 7 2021) and delivery boy called me ... since i was not available at the time .. i asked him to drop the package evening to me ... but the next minute i got the message saying that package has been delivered ...
                            I can't find any customer care number which would resolve this .. I kept on calling the number which delivery had called but its an automated calling number no help yet
                            Today's Tuesday (Feb, 2 2021) had raised & gave feedback to ecom express saying that product has not delivered for which i got response like "our executive will contact" but i haven't got any call or text in regards
                            All i need is that package to be delivered before my return policy expires ... kindly help
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 10, 2021
                            Ecom Express Customer Care's response                             Dear Sir/Mam,

                            Greetings from Ecom Express
                            (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              S
                              Suvarna Eravada
                              from Kākināda, Andhra Pradesh
                              Feb 8, 2021
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                              Website: ecomexpress.in

                              I have an order from Ajio to be delivered by ecom express (kakinada). The status of the product in the app shows as out for delivery since 4 days.when i tracked using my awb number it shows as reached the destination since 4th February but no one contacted me yet ( 8th feb). The order is worth more than 2k and they are not even giving any update regarding my order. Tried to reach them through customer care but they are not connecting!
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 17, 2021
                              Ecom Express Customer Care's response                               Dear Sir,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
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                                A
                                arnabboy
                                from Mūlki, Karnataka
                                Feb 8, 2021
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                                Address: Silchar

                                My tracking number : [protected] reached silchar hub on 3rd of february 2021 and today is 8th february 2021 and still it is not being delivered.
                                Called customer care 4 times they asked 24 hours afyer 24 hours they are saying 48 hours. They only say they have wrote mail to higher authority.
                                No care for customer service.
                                If you see rating of Ecom Silchar same thing happening for many people .
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 10, 2021
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings from Ecom Express

                                With the reference to your query regarding the AWB number [protected], pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

                                Regards,
                                Team Ecom Express
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                                  A
                                  Arathi Ramadas
                                  from Bengaluru, Karnataka
                                  Feb 8, 2021
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                                  Address: No.42/11,11th main, 4th block, nandinilYout, bangalore

                                  We got a message likeEcom Express Executive [protected] PIN [protected] will deliver your YOUR ONLINE ORDER AwB [protected] today. Rs 1440.0 payable.
                                  After a minute we got another message like..Your YOUR ONLINE ORDER order AwB [protected] was undelivered as you refused to accept it. For further instructions, click http://ecxp.in/?q=[protected]..
                                  We are at home only but we have not received any call from your boy.. this is the second time happening.. worst service...I have not seen this type of service
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Feb 08, 2021
                                  Updated by Arathi Ramadas                                   Worst service tell me r u people going to deliver the product or not

                                  Verified Support
                                  Feb 17, 2021
                                  Ecom Express Customer Care's response                                   Dear Mam,

                                  Greetings from Ecom Express

                                  Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                  Regards,
                                  Team Ecom Express
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