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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

Resolved

1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 147

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Dear sir,
mera amazone product ecom se aa rha h.Jo parbatsar jo ki meri location se 10km par h.Waha se kabhi jodhpur jo 240 km h .Kabhi jaipur jo 130km h.Waha par ja rha h. Na koi mere se contact kar rha h.Please aap se request h ki aap meri help kare.Agar aapke boy ko badoo aane me koi problem hai to me parbastar se lene ke liye ready hu.Plz help me sir
ecom id [protected]
durga ram badarda
thnku sir

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 23, 2021

Verified Support

Dear Sir,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address on 18th February.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Naseem Khan Rahmat Khan C/o Khan Computer & printers Dharni Dist.Amravati Mh 444702

Main ne checks shirts ka jo order diya tha o nahi mila. Uski jagah dusrahi order mila. Main ne jo shirts order kiya tha o hona.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 23, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: SK Garden Road

I ordered Wow shampoo and conditioner on 12th of Feb
Today is 17th of Feb and the Status says order not picked up ( pickup failed )
Plz contact me @ [protected]
And if make it possible ASAP to deliver my product soon

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 23, 2021

Verified Support

Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: delhi

Website: ecom express

My order Adiveda natural bonjour perfume not delivered in my home, order no[protected], Tracking Id [protected], so please solve my problem sir.thanq

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 23, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Sir mera courier abhi tak deliver ni hua plx dekhe sir 11.2.2021 ko oder kia tha

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Address: Sunam

Website: Realme.com

Hii sir, I am gursewak Singh from ladbanjara kalan dist.sangrur sub.dist.sunam. your delivery boy speak very rood and takes lots of time to deliver the product.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 23, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Awb no: [protected].
Delivery center holded the parcel for three days. Today 10.20 am updated status as out of delivery. 10.54 am again updated delivery attempted, customer not available. It is a big false statement. Very very disappointing and now afraid to purchase from online shopping . The delivery center not trying to deliver the parcel and simply returning.

Ecom Express customer support has been notified about the posted complaint.

Feb 14, 2021

Updated by Bijumpaul This iscthe second time

Verified Support

Feb 23, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address on 16th February.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Website: ecomexpress.in

Respected Sir,
Ecom services messaged me that my parcel is out for delivery in 8th February and provide me a mobile number and PIN but I was unable to contact the delivery agent because the pin number is wrong . After half an hour passed they again messaged me and told that they are unable to delivered my parcel and they are attempt in next day but till 7days passed out but they are not delivered my parcel yet. My AWB number is [protected]. Please help me Sir!

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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I have ordered a product from sriveda sattava private limited. I didn't receive my order. The status is showing as shipment delivered.

Feb 14, 2021

Complaint marked as Resolved

I didn't receive my shipment but status showing as delivered

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 17, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Parcel not delivered but tracking satus show delivered
Track I'd AwB [protected]

I am not Recived parcel

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 17, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Parcel not deilvered
Track no AwB [protected] it's shows deliverwd

Ecom Express customer support has been notified about the posted complaint.

Feb 13, 2021

Updated by Sankarpriya Product not delivered

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Dear sir/ madam, my product with AWB number [protected] had delivery date on 9th feb, 2021 but it is not delivered yet. kindly help in this regard.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 17, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Shimoga

Dear sir,
I product was supposed to be delivered on Sunday 7th of feb 2021...its been more than 5 days and i was ready to wait and every time they siad they would deliver it within 24 to 48 hours fr past 3 days.now its showing rto shippment locked..so what shd we do now i want my product to be delivered today.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 17, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Shimoga

Dear sir,
I ordered and item 21st dec 2018, and parcel is come to my location as shown your site as 30th dec 2018. Jan 1st 2019 on words i call ecom customer care number for my delivery every time the executive was committed that the product will delivery within 24 hrs.
Today i called (11/01/2019) at the time the customer care guy give me same commitment.
Then now status shows that shipment rto locked revoked.
I need my ordered product.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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The complaint is with regards to one of the executive name Yatin who was assigned to do a Paytm KYC at my house. From past 3 days I have been following up with the agent to complete the process. He was very rude and asking me to cancel the ticket and raise a new one. I would like to bring this to the company notice that strict actions should be taken at such agents. They are just wasting customer time and spoiling the company name.

Below are his details
Yatin : [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Sholingur , PIN:631102

I ordered a product at Ajio.com. the product supposed to be delivered on 10 Feb"21. But I didn't get the product delivered rather they updated the delievery status like I didn't receive the call. And on 11th Feb"21, they updated delivery status as wrong address. I didn't get any call or SMS form delievery executive. They are doing fake Delivery attempts. Kindly resolve the issue

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 17, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I have placed an order on 9 feb and on 10 feb i received an email that my order has been shipped but since then whenever i open tracking details it shows pickup reschedule, it has been two day still my order has not been dispatched!!

My tracking id is [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 17, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Patna Sahib,800009

Will you please let me know when you delivery my awb[protected] ?

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 17, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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From Paytm I have ordered mobile with order id [protected] on 26Jan. Order was shipped through Ecom Express with tracking id:[protected]

It's already 15 days crossed and I haven't received my order yet. Delivery related details also not showing properly in ecomexpress tracking

I have contacted both Ecom express courier partner and Paytm multiple times but no resolution was provided yet.

Please take relevant actions and make a way for my product delivery. Also take appropriate actions on courier partner for not delivering products as mentioned.

Ecom Express customer support has been notified about the posted complaint.

Feb 12, 2021

Updated by suryavamshi123 Added screenshots from Ecom express tracking

Feb 13, 2021

Updated by suryavamshi123 Hi Team,

Please take relevant actions and make my delivery.

Ecom support is not even responding both via email and calls.

Same issue with paytm support.

Verified Support

Feb 17, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Please accept our apology for the delay. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

Feb 17, 2021

Updated by suryavamshi123 Ecom Team,
After 20 days of waiting and lot of struggle with
Customer support i finally got my mobile .

Your delivery process is very worst.

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Address: Dausa

My product awb number is [protected] is pickup orignal product 31 january and yet not updated and delivery boy are wrong update and now i am action agenest your delivery centre in bandikui and i am going in police station and viral issue in social media so please help my contact number is [protected]

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 17, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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