Ecom Express Complaints & Reviews

Order ID : FL[protected]

Without even trying your people in vadakara are just marking it as delivery attempted. And even i didn't get a single call/ missed call from their side on particular dates. Without an attempt, they returned my product to the supplier.

All these days i was available in the mentioned address. If they have any issue in delivering let me know the ec address in vadakara today itself i am okay to go and collect it.

Product is out for delivery. I received call from delivery boy, he told me that your product is arrived at different wrong delivery station, within two days we'll deliver your product to you. But I received the messages as your product is delivered. But till now I'm not received my product.

Ecom Express keeps changing status of my order to consignee requested for future delivery.
I have been contacting customer care for last 5 days, but they are unable to track where my parcel is. They keep telling me i have requested for future delivery but I have made no such request to them.
I even asked them to provide me with managers number so i can go self collect, but they gave me an incorrect number.
My parcel has been out for delivery twice, and evrytime by end of day they change my status and insist I am the one who rescheduling.

The package should have been delivered on Sunday (Feb, 7 2021) and delivery boy called me ... since i was not available at the time .. i asked him to drop the package evening to me ... but the next minute i got the message saying that package has been delivered ...
I can't find any customer care number which would resolve this .. I kept on calling the number which delivery had called but its an automated calling number no help yet
Today's Tuesday (Feb, 2 2021) had raised & gave feedback to ecom express saying that product has not delivered for which i got response like "our executive will contact" but i haven't got any call or text in regards
All i need is that package to be delivered before my return policy expires ... kindly help

I have an order from Ajio to be delivered by ecom express (kakinada). The status of the product in the app shows as out for delivery since 4 days.when i tracked using my awb number it shows as reached the destination since 4th February but no one contacted me yet ( 8th feb). The order is worth more than 2k and they are not even giving any update regarding my order. Tried to reach them through customer care but they are not connecting!

My tracking number : [protected] reached silchar hub on 3rd of february 2021 and today is 8th february 2021 and still it is not being delivered.
Called customer care 4 times they asked 24 hours afyer 24 hours they are saying 48 hours. They only say they have wrote mail to higher authority.
No care for customer service.
If you see rating of Ecom Silchar same thing happening for many people .

We got a message likeEcom Express Executive [protected] PIN [protected] will deliver your YOUR ONLINE ORDER AwB [protected] today. Rs 1440.0 payable.
After a minute we got another message like..Your YOUR ONLINE ORDER order AwB [protected] was undelivered as you refused to accept it. For further instructions, click http://ecxp.in/?q=[protected]..
We are at home only but we have not received any call from your boy.. this is the second time happening.. worst service...I have not seen this type of service

Your customer care service is pathetic. That is the same case with the delivery office in Hyderabad. They switched off the call when i was following up on the delivery. I was on call with you customer care executive for more than 45 mins and they were not able to solve my query or answer my questions. They just repeat the same info as reading from a manual. When i say the order has reached the delivery center, they say its not, as they do not see that status. See the attached screenshot. They do not take any extra initiative to solve the customer's issue. Its been highly disappointing. I would never recommend you for any further service.
The package is in the delivery center for 5-6 days now. My package was supposed to be delivered on Feb 1st 2021, i didn't receive it still its 8feb 2021 tiday, it is in the DC in Hyderabad, my location is also in Hyderabad. Get me my package ASAP.
AWB Number :[protected].

06/01/2021 ko mein filpkart se ye product order kiya jiska name add beauty barber & saloon choice hair beard moustache electric trimmer for men hair jiska price 285 rupees hai
Our iska payment mein filpkart wallet se kiya

Wallet transaction I'd ye hai

For OD[protected]

Order transaction Id ye hai

For OD[protected]
Our ye product delivery karne ka date
06/02/2021
Our 06/02/2021 ko muje ye message mila
Dear Customer, your FLIPKART "Pre-paid" shipment awb [protected] is out for delivery by ECOM executive Ph: [protected] PIN: 06018
Our 06/02/2021 ko 04:44 mein muje ye number se call aya [protected] ke apka product mein delivery nehi karpawnga kal dusra delivery boy ake product de dega our muje filpkart se mail bhi ageya ap ka product receive ho gaya lekin riceve nehi hua our mein ne iske bare mein filpkart se bhi baat kiya our ecom express se bhi baat kiya lekin abhi tak muje koi reply nehi mila
Abhi mein product ki refund chahta hu
Our my account number
[protected]
Pytm0123456
My upi [protected]@kotak
[protected]@paytm
My name Javed patel
State _ assam
Dist _ karimganj
Thane _ patharkandi
Po / duhalia
Adresse morden Bangla academy faridkona duhalia sonduki asimganj duhalia anipur road near sonduki jama masjid

Mr. Jiten Dubey a delivery boy of Lakhipur branch of Ecom is not behaving properly neither is take the pick up nor he deliver the product at my house. Poor behaviour is a common thing in him. I am not able to use the services of Ecom after payment also.
AWB No. [protected]

I dint receive the item but it’s showing as delivered

The product was supposed to be delivered yesterday as it showed that the product is out for delivery but today its saying that the product can't be delivered and its imp to reach thr person today what should we do
[protected] is the Awb

2 parcels with below awb numbers are missing since 30th Nov 2020.
AWB No as below:-
[protected]
2)[protected]

I have called around 30 times but no solution till date

Delivery is not coming to my village even Iam giving my address while ordering. They are coming to my neighborhood village and calling me to come and take order. I am not satisfied with this type of delivery service. Please clarify it as soon as possible.
Thankyou

I order on 30 january in meesho expected date is 6 feb 2021 But till now delivery didn't called to customer.Customer is very angry on me.Like this 3 different orders cancelled this is 4th order.Please make sure this complaint.I am loosing my customers

My order was to be delivered by ecom express, the worst delivery service provider. I wish i had a choice to choose from whom i want to receive my order. They themselves don’t deliver the product and later write the reason as wrong address. Seriously? My AWB number [protected]. Came out for delivery but never reached me. Didn’t receive any call from the delivery person. Rather i called him up and he said he’ll deliver. But he didn’t and today morning it’s showing RTO lock. Worst experience.. Ecom should be banned and black listed in India. Fraud and cheaters

I still get my package deliverd but the status shows as delivered.I have paid the money but it shows delivered..
order no.[protected]

The product I ordered from Amazon (a Huion graphics tablet) was supposed to be delivered to Churachandpur but it was supposedly delivered at Koirengei
Tracking ID: [protected]

Hello My prepaid Shipment AWB is [protected] Today morning 8.51am Feb 06 2021 I got a message from your courier "your shipment out for delivery"after that 10.09 am got a message your order delivered but I didn't get the shipment where you delivered my shipment.there is no contact detail for your local courier dealer.