Ecom Express Complaints & Reviews

Your customer care service is pathetic. That is the same case with the delivery office in Hyderabad. They switched off the call when i was following up on the delivery. I was on call with you customer care executive for more than 45 mins and they were not able to solve my query or answer my questions. They just repeat the same info as reading from a manual. When i say the order has reached the delivery center, they say its not, as they do not see that status. See the attached screenshot. They do not take any extra initiative to solve the customer's issue. Its been highly disappointing. I would never recommend you for any further service.
The package is in the delivery center for 5-6 days now. My package was supposed to be delivered on Feb 1st 2021, i didn't receive it still its 8feb 2021 tiday, it is in the DC in Hyderabad, my location is also in Hyderabad. Get me my package ASAP.
AWB Number :[protected].

06/01/2021 ko mein filpkart se ye product order kiya jiska name add beauty barber & saloon choice hair beard moustache electric trimmer for men hair jiska price 285 rupees hai
Our iska payment mein filpkart wallet se kiya

Wallet transaction I'd ye hai

For OD[protected]

Order transaction Id ye hai

For OD[protected]
Our ye product delivery karne ka date
06/02/2021
Our 06/02/2021 ko muje ye message mila
Dear Customer, your FLIPKART "Pre-paid" shipment awb [protected] is out for delivery by ECOM executive Ph: [protected] PIN: 06018
Our 06/02/2021 ko 04:44 mein muje ye number se call aya [protected] ke apka product mein delivery nehi karpawnga kal dusra delivery boy ake product de dega our muje filpkart se mail bhi ageya ap ka product receive ho gaya lekin riceve nehi hua our mein ne iske bare mein filpkart se bhi baat kiya our ecom express se bhi baat kiya lekin abhi tak muje koi reply nehi mila
Abhi mein product ki refund chahta hu
Our my account number
[protected]
Pytm0123456
My upi [protected]@kotak
[protected]@paytm
My name Javed patel
State _ assam
Dist _ karimganj
Thane _ patharkandi
Po / duhalia
Adresse morden Bangla academy faridkona duhalia sonduki asimganj duhalia anipur road near sonduki jama masjid

Mr. Jiten Dubey a delivery boy of Lakhipur branch of Ecom is not behaving properly neither is take the pick up nor he deliver the product at my house. Poor behaviour is a common thing in him. I am not able to use the services of Ecom after payment also.
AWB No. [protected]

I dint receive the item but it’s showing as delivered

The product was supposed to be delivered yesterday as it showed that the product is out for delivery but today its saying that the product can't be delivered and its imp to reach thr person today what should we do
[protected] is the Awb

2 parcels with below awb numbers are missing since 30th Nov 2020.
AWB No as below:-
[protected]
2)[protected]

I have called around 30 times but no solution till date

Delivery is not coming to my village even Iam giving my address while ordering. They are coming to my neighborhood village and calling me to come and take order. I am not satisfied with this type of delivery service. Please clarify it as soon as possible.
Thankyou

I order on 30 january in meesho expected date is 6 feb 2021 But till now delivery didn't called to customer.Customer is very angry on me.Like this 3 different orders cancelled this is 4th order.Please make sure this complaint.I am loosing my customers

My order was to be delivered by ecom express, the worst delivery service provider. I wish i had a choice to choose from whom i want to receive my order. They themselves don’t deliver the product and later write the reason as wrong address. Seriously? My AWB number [protected]. Came out for delivery but never reached me. Didn’t receive any call from the delivery person. Rather i called him up and he said he’ll deliver. But he didn’t and today morning it’s showing RTO lock. Worst experience.. Ecom should be banned and black listed in India. Fraud and cheaters

I still get my package deliverd but the status shows as delivered.I have paid the money but it shows delivered..
order no.[protected]

The product I ordered from Amazon (a Huion graphics tablet) was supposed to be delivered to Churachandpur but it was supposedly delivered at Koirengei
Tracking ID: [protected]

Hello My prepaid Shipment AWB is [protected] Today morning 8.51am Feb 06 2021 I got a message from your courier "your shipment out for delivery"after that 10.09 am got a message your order delivered but I didn't get the shipment where you delivered my shipment.there is no contact detail for your local courier dealer.

I have ordered an item from Ajio on 25.01.2021. The item was shipped through Ecom express. It reached my destination location and out for delivery on 29.01.2021. I have not received any calls from delivery executive but they updated as customer not avalaible for 2 times. I have enquired in customer care service but they told that it will be within 24 hrs.Then received message as rescheduled for delivery. But i have not received any calls and item also not delivered. Later they mentioned as shipment RTO lock on 06.02.2021. Very worst service I have ever seen.

Had ordered smart watch from masterpier.com
Ecom express delivery guy came to deliver and took cash as it was COD.
When I opened it was wrong product, when I told watchman to hold him, he pushed the watchman and ran away.means he was knowing he's doing fraud so he ran away.

My product is not yet delivered to me . I have ordered it on 25 January 2021 . On 29th January it said product is out for delivery but I didn't get it and then it was showing consignee requested for further delivery which I have not requested, then how can it show so. And now its more 7 days since then I, e its now 6 february and my parcel is not yet delivered to me. It was a prepaid order, I have already paid for
But ecom express is showing very irresponsible behavior. Not trustworthy towards their customers . Kindly deliver my parcel as soon as possible its already 7 days above on delivery date.

My package bearing no awb[protected] is not delivered to us till date.Only keep generating pins for delivery.kindly look in this matter.

Dear Sir,

I have booked an item through amazon vide order No #[protected] dated 31 Jan 2021. The same has despatched through Ecom express Tracking ID [protected].

Today on 05 Feb 2021 at about 10.30 the delivery Agent of Ecom express given a call to me and informed regarding the delivery of the item. I say him to hand over to Security on duty at the gate, then he asked me for the OTP and I inform the OTP. Then after I got the message the item has been delivered. But the item has not received by me. I confirm from the Security accordingly. There is no chance of lapse because I am the Chief Security Officer and all Securities are under my control.

Please intimate to the delivery agent for clarification and delivery of the item.

Thanks and Regards

Sradha Kara Sahu

Delivery agent did not call me and updated false status. Please say to deliver my product my AwB no [protected]

Without trying to delivery the order they are updating can't deliver the order ...it's worst from

U people send me message that product is delivering today. But when i called in executive number he told that the executive is on leave. Then why you send me delivery message. Pathetic