Ecom Express Complaints & Reviews

Sir my RETURN PICKUP FOR AWB NUMBER : [protected] has been completed ..i.e picked up from my end, but the status has not been updated and it is still showing " PICK-UP ASSIGNED...So kindly resolve this issue and update the status of return pickup..

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 10, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Delivery Partner can not pickup my return parcel as he is not come and contact for pickup the parcel.

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Address: Jodhpur

Website: www.medlife.com

The Order Was To Be Delivered On 4th Feb But Not Yet Delivered.
Order Tracking ID [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 6, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I Am Amandeep Singh and i have placed an order on gonoise with you having courier partner i mailed them two three time for cancelling order but they are not replying.
My order number is 831632.i want to cancel my product costing rs 1900 gonoise earbuds neo 2 because i have ordered other product of same company from somewhere
else. So please cancel my order as soon as possilbe.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 6, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further.

Regards,
Team Ecom Express

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Address: Ernakulam 682028, state Kerala

Dear sir / madam,

I am doing a online business and I have got so many orders and booked through E com express .
But now a days the parcels are not delivered from the Ernakulam branch especially chalikavattom ( pin no 682028 ).also they return all the items back to the owner without informing the customers .
Even we came there and given tracking I’d but they are not able to find the parcel and nobody respond properly .

This is happening from last one month .
I am just giving you one sample tracking I’d for your reference .

Courier: Ecom Express
Tracking Number: [protected]

This parcel reached kochi on 25 th jan and till today it was not yet deliver to the customer .

Pleas Check this issue and solve it as soon as possible .

Pleas give me a reply to my email
susha.[protected]@gmail.com

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Ecom Express customer support has been notified about the posted complaint.

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Feb 06, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. The delivery centre responsible for the delivery of your shipment currently falls under containment zone due to COVID-19. The situation on the ground continues to be dynamic in terms of restrictions.

Due to restriction, the shipment were undelivered and now returned back to shopping portal. Request you to kindly coordinate with your shopping portal for further assistance.

Regards,
Team Ecom Express

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Tracking id [protected]

Order reached destination on 27th January but it not getting deliver still

Pl arrange delivery

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Address: Pooja kuar, Gujaraat place of supply 24 Gujaraat. 8741831960 mobile number

Delivery boy deliver my order but when i chek im shoked that is not my actual order. Deliver department change my order. I want my money back otherwise im going to FIR on your Company and your delivery department.

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Address: 507, "Suprada", Opposite old water tank, Keladi Chennamma Road, Vinobanagar

Dear Team,

I have not received shipment with AWB number [protected]. However i have received a text which says the shipment has been delivered. Could you please check this urgently and confirm the status of shipment?

Regards
Suman

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 6, 2021

Verified Support

Dear Sir,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team Ecom Express

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 17, 2021

Verified Support

Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ecom Express Team

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My order no is [1124491]...I have ordered a product on wow...It's been 4 days I'm getting this message that my order is out for delivery and at the end I receive another email that delivery failed...One day you're delivery partner came and asks for the OTP sent on my mobile number... Everything is correct address/mobile number but still I didn't received the OTP sent by him...now ofd lock is applied...This is a error from your side so please get it correct as soon as possible because I have been waiting for my product since 8- 9 days

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 6, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Darjeeling

I have ordered boat rockerz 235v2 Bluetooth headsets with awb no- [protected] but on 2feb in tracking order status it's showing your product has been delivered but I haven't received the product yet.
Please help me out..

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 6, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Niketa Shamrao Katare,At post gondegaon,Samaj mandir,Marathi school cha samor,Kaman chya pude,Taluka -Niphad,Nashik

Hello
Niketa Katare here, Nashik, Maharashtra.
My complaint is about delivery guy.He is not ready to hand over my parcel to my mentioned place.He directly placed a messaged about delivered product, i mostly do online payment.So i get problem during my refunds my orders get cancelled because of the one guy, i didnt received my parcel so i placed an returned order.He returned by himself.
He is not ready to enter my place.He purposely unlocates my address and messages undelivered as unlocated.Please look towards this issue.I have many orders near my locality.For reference i have attached a screen shot below.please go through this.
Thanks

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Ecom Express customer support has been notified about the posted complaint.

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Feb 06, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number [protected], as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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I am writting this complaint against the frequent issue that i am facing with ecom express irrity i make multiple order with amazon every time this guy deny the delivery by attempting the delivery at a fake address or asking me to collect at some other place rather than at my address i totaly dont understand what is the point in me ordering product online when the sole purpose of online order is not met

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 4, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Its been 4 days when I got the text that my parcel is out for delivery and I am still waiting for the same, instead of making many calls and emails to customer care department.
They are asking to wait for 24, 48 and then again for 24 hrs.
Very disappointing.
I certainly would ask the parent company to not to deliver Me through Ecom from next time.
AEB number- [protected]

Ecom Express customer support has been notified about the posted complaint.

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Feb 06, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Adress- At. Mandave, Tal. Shrirampur, Dist. Ahmednagar Kolhar -Belapur road, Bhagvati kirana store, 413710

I ordered combo of 3 hooded shirts and I didn't receive that. I received only 2 full sleeves shirts. So I am so angry write now.
So immediately return my money and take your order back.
Order ID-[protected]
Adress- At. Mandave, Tal. Shrirampur, Dist. Ahmednagar
Kolhar -Belapur road, Bhagvati kirana store, 413710

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 3, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Address: Shivananda Circle

There are several parcels showing as delivered to our address, please find the AWB numbers.

SL NO Tracking ID Order Amount
1 [protected] 11900
2 [protected] 500
3 [protected] 7049
4 [protected] 400
5 [protected] 500
6 [protected] 29999
7 [protected]. 7800
8 [protected] 450
9 [protected]. 500
10 [protected] 9750

TOTAL VALUE OF COMPLAINT - 68, 848/-

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 3, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Delivery boy not calling but he was updated status unavailable customer
He was not contact any single call for order status please slove this problem tracking ID: [protected] and another one is[protected]
Kalyandhurgam, Anatapur district, Andhrapradesh

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

We shall take up the matter with concerned team and expedite the delivery of your shipment. Meanwhile, please share your alternate contact number.

Regards,
Team Ecom Express

Verified Support

Feb 06, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Gummidipoondi

Website: ecomexpress.in/tracking/?awb_field=2701227316

Ordered a product from Meesho. I didn't received product which i have ordered but got the message like order has been delivered.

Please check on my issue and make sure you will deliver my product.

Product details:
Order Number:[protected]_1_30f
awb : [protected]

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I had ordered a pack of two no show socks of the brand DNMX, two cami bras with adjustable straps in colour beige and blue of the brand FIG on 22 January 2021 from the AJIO website...i have received the pack of socks and only one cami bra in colour blue... despite not having received the cami bra in colour beige, its showing delivered on 31 January 2021... Could you please look into the matter as soon as possible...Thank You!

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2021

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express.

We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team Ecom Express

Verified Support

Feb 04, 2021

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express.

Request you to kindly share your alternate contact number as we are not getting any response from your registered contact number.

Regards,
Team Ecom Express

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I placed an order from oziva. Delivery Status is showing as delivered but I have not received the parcel. Awb no. is[protected].

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 1, 2021

Verified Support

Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Awb no.:[protected] my product have not been delivered yet and its been 15days late... and on tracking..it is showing the product have already been delivered... disgusting service...i have contacted 4-5 times to the customer service agents.. what they keep on saying is.. mam within 48 hours ..your issue willbe resolved .and its been 10 days... and nothing happened...i am just waiting for today otherwise I'll take legal actions now...

Ecom Express customer support has been notified about the posted complaint.

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Feb 01, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team Ecom Express

Feb 01, 2021

Updated by novac i have provided you the AWB no. .. all the details regarding the address and no. can be found there.. or you want me to provide you the no. on this platform...???

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 150

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Cami bra with adjustable straps in colour beige(FIG)

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