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Ecom Express Complaints & Reviews

www.ecomexpress.in

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Updated: Aug 20, 2025

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So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 150

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I have ordered an item from Ajio on 25.01.2021. The item was shipped through Ecom express. It reached my destination location and out for delivery on 29.01.2021. I have not received any calls from delivery executive but they updated as customer not avalaible for 2 times. I have enquired in customer care service but they told that it will be within 24 hrs.Then received message as rescheduled for delivery. But i have not received any calls and item also not delivered. Later they mentioned as shipment RTO lock on 06.02.2021. Very worst service I have ever seen.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Chembur

Had ordered smart watch from masterpier.com
Ecom express delivery guy came to deliver and took cash as it was COD.
When I opened it was wrong product, when I told watchman to hold him, he pushed the watchman and ran away.means he was knowing he's doing fraud so he ran away.

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My product is not yet delivered to me . I have ordered it on 25 January 2021 . On 29th January it said product is out for delivery but I didn't get it and then it was showing consignee requested for further delivery which I have not requested, then how can it show so. And now its more 7 days since then I, e its now 6 february and my parcel is not yet delivered to me. It was a prepaid order, I have already paid for
But ecom express is showing very irresponsible behavior. Not trustworthy towards their customers . Kindly deliver my parcel as soon as possible its already 7 days above on delivery date.

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Address: Near RPM college, chowk Shikarpur, Patna Sahib.

My package bearing no awb[protected] is not delivered to us till date.Only keep generating pins for delivery.kindly look in this matter.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 10, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Quarter No D-39, ICL Colony, Vishnupuram, Wadapally-Vill, Damancerla-Mandal, Dist-Nalgonda

Dear Sir,

I have booked an item through amazon vide order No #[protected] dated 31 Jan 2021. The same has despatched through Ecom express Tracking ID [protected].

Today on 05 Feb 2021 at about 10.30 the delivery Agent of Ecom express given a call to me and informed regarding the delivery of the item. I say him to hand over to Security on duty at the gate, then he asked me for the OTP and I inform the OTP. Then after I got the message the item has been delivered. But the item has not received by me. I confirm from the Security accordingly. There is no chance of lapse because I am the Chief Security Officer and all Securities are under my control.

Please intimate to the delivery agent for clarification and delivery of the item.

Thanks and Regards

Sradha Kara Sahu

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Delivery agent did not call me and updated false status. Please say to deliver my product my AwB no [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 10, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Without trying to delivery the order they are updating can't deliver the order ...it's worst from

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 10, 2021

Verified Support

Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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U people send me message that product is delivering today. But when i called in executive number he told that the executive is on leave. Then why you send me delivery message. Pathetic

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Sir my RETURN PICKUP FOR AWB NUMBER : [protected] has been completed ..i.e picked up from my end, but the status has not been updated and it is still showing " PICK-UP ASSIGNED...So kindly resolve this issue and update the status of return pickup..

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 10, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Delivery Partner can not pickup my return parcel as he is not come and contact for pickup the parcel.

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Address: Jodhpur

Website: www.medlife.com

The Order Was To Be Delivered On 4th Feb But Not Yet Delivered.
Order Tracking ID [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 6, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I Am Amandeep Singh and i have placed an order on gonoise with you having courier partner i mailed them two three time for cancelling order but they are not replying.
My order number is 831632.i want to cancel my product costing rs 1900 gonoise earbuds neo 2 because i have ordered other product of same company from somewhere
else. So please cancel my order as soon as possilbe.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 6, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further.

Regards,
Team Ecom Express

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Address: Ernakulam 682028, state Kerala

Dear sir / madam,

I am doing a online business and I have got so many orders and booked through E com express .
But now a days the parcels are not delivered from the Ernakulam branch especially chalikavattom ( pin no 682028 ).also they return all the items back to the owner without informing the customers .
Even we came there and given tracking I’d but they are not able to find the parcel and nobody respond properly .

This is happening from last one month .
I am just giving you one sample tracking I’d for your reference .

Courier: Ecom Express
Tracking Number: [protected]

This parcel reached kochi on 25 th jan and till today it was not yet deliver to the customer .

Pleas Check this issue and solve it as soon as possible .

Pleas give me a reply to my email
susha.[protected]@gmail.com

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. The delivery centre responsible for the delivery of your shipment currently falls under containment zone due to COVID-19. The situation on the ground continues to be dynamic in terms of restrictions.

Due to restriction, the shipment were undelivered and now returned back to shopping portal. Request you to kindly coordinate with your shopping portal for further assistance.

Regards,
Team Ecom Express

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Tracking id [protected]

Order reached destination on 27th January but it not getting deliver still

Pl arrange delivery

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Address: Pooja kuar, Gujaraat place of supply 24 Gujaraat. 8741831960 mobile number

Delivery boy deliver my order but when i chek im shoked that is not my actual order. Deliver department change my order. I want my money back otherwise im going to FIR on your Company and your delivery department.

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Address: 507, "Suprada", Opposite old water tank, Keladi Chennamma Road, Vinobanagar

Dear Team,

I have not received shipment with AWB number [protected]. However i have received a text which says the shipment has been delivered. Could you please check this urgently and confirm the status of shipment?

Regards
Suman

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 6, 2021

Verified Support

Dear Sir,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team Ecom Express

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 17, 2021

Verified Support

Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ecom Express Team

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My order no is [1124491]...I have ordered a product on wow...It's been 4 days I'm getting this message that my order is out for delivery and at the end I receive another email that delivery failed...One day you're delivery partner came and asks for the OTP sent on my mobile number... Everything is correct address/mobile number but still I didn't received the OTP sent by him...now ofd lock is applied...This is a error from your side so please get it correct as soon as possible because I have been waiting for my product since 8- 9 days

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 6, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Darjeeling

I have ordered boat rockerz 235v2 Bluetooth headsets with awb no- [protected] but on 2feb in tracking order status it's showing your product has been delivered but I haven't received the product yet.
Please help me out..

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 6, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Niketa Shamrao Katare,At post gondegaon,Samaj mandir,Marathi school cha samor,Kaman chya pude,Taluka -Niphad,Nashik

Hello
Niketa Katare here, Nashik, Maharashtra.
My complaint is about delivery guy.He is not ready to hand over my parcel to my mentioned place.He directly placed a messaged about delivered product, i mostly do online payment.So i get problem during my refunds my orders get cancelled because of the one guy, i didnt received my parcel so i placed an returned order.He returned by himself.
He is not ready to enter my place.He purposely unlocates my address and messages undelivered as unlocated.Please look towards this issue.I have many orders near my locality.For reference i have attached a screen shot below.please go through this.
Thanks

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number [protected], as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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I am writting this complaint against the frequent issue that i am facing with ecom express irrity i make multiple order with amazon every time this guy deny the delivery by attempting the delivery at a fake address or asking me to collect at some other place rather than at my address i totaly dont understand what is the point in me ordering product online when the sole purpose of online order is not met

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Ecom Express Customer Care

from Mumbai, Maharashtra

Feb 4, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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