Submit a Complaint
Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Mar 11, 2025
Complaints 6417
Resolved
1266
Unresolved
5151
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Ecom Express

Ecom Express reviews & complaints page 152

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
rajeev tharmar
from Chennai, Tamil Nadu
Jan 24, 2021
Report
Copy

My Tracking Id[protected],
My name is SambhuNath.R from Ernakulam, When I check my tracking Details, It will show that the product reached Kochi on[protected], but not yet reached my home, , it's a prepaid order, , , so track my courier and do necessary steps to get my courier as soon as possible sir...

[protected]
Ecom Express customer support has been notified about the posted complaint.
View replies
Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Satish Savalkar
    Jan 24, 2021
    Report
    Copy

    Address: Hubli karnataka

    Mr. Arun gailwak Hubli speaking rudely while communication with us. I am not happy with his response.
    Ecom Express customer support has been notified about the posted complaint.
    View replies
    Dear Sir/Mam,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Team Ecom Express
    Reply
    Dear Sir/Mam,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Ramen
    Team Ecom Express
    Reply
    Helpful
    Found this helpful?
    2 Comments
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      L
      Lucky sireesha
      from Kakinada, Andhra Pradesh
      Jan 23, 2021
      Resolved
      Report
      Copy
      Resolved

      Ordered a product from peesafe and it was out for delivery on[protected]. But, delivery guy told me that my order is far away to deliver and requested me that he Wil be delivering the next day i.e.,[protected]. I said okay. But, didn't receive any update regarding that and my product is not delivered. Plse check on my issue and make sure u deliver my product.

      Product details:
      Peesafe order #210192
      Provided tracker link: https://shipway.in/ntfy/GJtPPOL

      Got the delivery message as:
      Your PEESAFE AwB [protected] is delivered to NAME. Click to give feedback http://ecxp.in/?q=[protected]
      Jan 24, 2021
      Complaint marked as Resolved 
      Product is delivered.
      Ecom Express customer support has been notified about the posted complaint.
      Jan 23, 2021
      Updated by Lucky sireesha       Plse look into the issue and give me some update.
      View replies
      Thanks that My product is been delivered today and please make the problem resolved.
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Michael lalhmingmawia
        from Aizawl, Mizoram
        Jan 23, 2021
        Report
        Copy

        I order onion hair oil with a price of Rs299 but in the package it cost rs 730..what the problem of this courrier
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Sir/Mam,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          P
          Pradeepkumar Sahoo
          Jan 23, 2021
          Report
          Copy

          Address: Angul

          Dear Team,
          I have booked a parcel.but they are not giving the item and giving message we are unable to locate you.but in the morning time they said we ll give and deliver your product.

          Regards,
          MOBILE-[protected]
          AWB-[protected]
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Sir,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            B
            Badri Heart's
            Jan 22, 2021
            Report
            Copy

            Address: 13/05 thiruvalluar street villivakkam

            I want return the product sir pls take and collect pls refund money amount
            +1 photos
            Ecom Express customer support has been notified about the posted complaint.
            Jan 22, 2021
            Updated by Badri Heart's             Refund amount money 1099 Rupess
            View replies
            Dear Sir,

            Greetings from Ecom Express

            Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

            Regards,
            Team Ecom Express
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              Z
              Zayed Bhat
              from Srinagar, Jammu and Kashmir
              Jan 22, 2021
              Report
              Copy

              Address: Sopore district baramulla j&k pincode 193201
              Website: ecom express

              My product was delivered at ecom centre ..i went myself to get that product but the manager of that ecom courier centre rudely behaved...so i request you to take action aganist that ecom courier centre otherwise i will take action by myself...
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Sir/Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Ramen
              Team Ecom Express
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Raghv123@
                Jan 22, 2021
                Resolved
                Report
                Copy
                Resolved

                Address: Beleghata

                Return the item wrong product chit company
                +1 photos
                Feb 1, 2021
                Complaint marked as Resolved 
                Please solve my problems my product return please wrong product please return product my refund money..
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                Greetings from Ecom Express

                Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                Regards,
                Team Ecom Express
                Reply
                Abhitak paysa nehi refund Kiya chit company
                Reply
                Helpful
                Found this helpful?
                2 Comments
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  B
                  Blushing Sam
                  from Baghdogra, West Bengal
                  Jan 22, 2021
                  Report
                  Copy

                  Address: siliguri
                  Website: ecom

                  See the pics dis boy talking with me so rudely n badly...is dis ur service ecomm..he showing me atitude..take a strick action ..do it
                  +2 photos
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir,

                  Greetings from Ecom Express

                  Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                  Regards,
                  Team Ecom Express
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    shijin chandran
                    Jan 21, 2021
                    Report
                    Copy

                    Address: Chandran puthukudi,Agney flour mill, pallimetta, muzhappala

                    AWG Men's Cotton Regular Fit Solid Polo Neck T-Shirt...this item i orded 15january when i track its showing they are near to my place but not yet delived my item they reshedulde 2time
                    This is not first time last december also same thing happend i orded foot mat they reach my nearest place then they cancel delivery, they did nt call me
                    Very very bad service
                    +2 photos
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 01, 2021
                    Ecom Express Customer Care's response                     Dear Sir/Mam,

                    Greetings From Ecom Express.

                    With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                    Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                    Regards,
                    Ramen
                    Team Ecom Express
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Susanna Korah
                      Jan 21, 2021
                      Report
                      Copy

                      Address: Vandiperiyar

                      Respected sir/man,
                      This is at a great grievance I raise a complaint against the ECOM service as my order has been delayed and the delivery keeps providing the same reason as wrong address. They have not contacted me properly to deliver the respective product, neither where they ready to come and deliver the product at my home as promised.
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Raju Devasani
                        from Hyderabad, Telangana
                        Jan 21, 2021
                        Report
                        Copy

                        Address: Ecom express , chennur, mancherial district, pin:504201

                        Ecom express poor service not delivering to our location VEMANPALLY 504214
                        • one of my cod order has been Stolen and they asked me to cancel order.
                        •they're rescheduling order untill it get CANCELLED
                        •and rude behaviour of delivery boy

                        • I'm sending this complaint cause whole village
                        Is angry on this issue either come to our village for delivery or DONT TAKE DELIVERY
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Ramen
                        Team Ecom Express
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          Krishnendu M
                          from Bengaluru, Karnataka
                          Jan 21, 2021
                          Report
                          Copy

                          Address: Bangalore

                          I have ordered a product from an online merchant and the product was shipped by the merchant on 13th January 2021. The AWB is [protected]. As per the courier company tracking details, the product has reached their delivery center on 15th January. But the courier company never called me or tried to deliver the product. Now they have put OFD lock on the product and is refusing to deliver the same.
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir/Mam,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Ramen
                          Team Ecom Express
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            Pompa Dey
                            Jan 21, 2021
                            Report
                            Copy

                            Address: shyamnagar rahuta road schol para

                            Please give appropriate punishment to such delivery boy as soon as possible
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 23, 2021
                            Ecom Express Customer Care's response                             Dear Sir/Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Ramen
                            Team Ecom Express
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              C
                              Clementt
                              Jan 21, 2021
                              Report
                              Copy

                              I have ordered a Nike Air Force one but I have received a wrong product from you and I don’t any a right product to be delivered or a refund for that product And i had paid 1600₹ but the product they have give is like so cheap like some around 200 ra shoes I really need refund for that
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Abhishek John
                                Jan 20, 2021
                                Report
                                Copy

                                Address: Saharsa

                                Awb No[protected], two Days Lift But Not Pickup my Shipment
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  K
                                  KevinShenoy
                                  Jan 20, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  My order is shown to be delivered to me, but it ain't

                                  I got a call at 12:30 pm today. The person was confirming my address, then he said he'll deliver by afternoon.At 14:51 I receive a message that my order is delivered.But in actual I haven't got it yet.

                                  I tried three numbers provided by Ecom Express. The first one from which I got a called( some Ahmedabad based no. I think), I tried calling it, but whenever I entered my product pin, it was shown to be incorrect. Then I tried the second number(Bengaluru based no.), same problem in that. Then I searched for Customer Care number for Ecom in google, and I got a Delhi based number, this time there was no issue, . I told the person abt my happening and he said not to worry and that I'll get my product in 48-72 hrs. So will I getr my product soon or not??? I nees it urgently!
                                  The shipment awb is [protected]
                                  And order no. is[protected]
                                  +9 photos
                                  Jan 23, 2021
                                  Complaint marked as Resolved 
                                  Misinformation shouldn't happen; falsely stating that the product has being delivered to me(20th of January, 2021) is unacceptable. Even if it was delayed, it would have being fine by me, but giving wrong information ain't good. Anyways, I got the product today! Received it some minutes ago, in perfect condition. It will be better if the Ecom Express Company be a little more concerned about the whole delivery process. Thanks to all who took action on my complaint.🙏
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 23, 2021
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings From Ecom Express.

                                  Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
                                  View replies
                                  My product is totally change pls return my product
                                  Reply
                                  Ecom Express Customer Care's response, Feb 10, 2021
                                  Verified Support
                                  Dear Sir/Mam,

                                  Greetings from Ecom Express

                                  Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                  Regards,
                                  Team Ecom Express
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    srishti123
                                    from Bengaluru, Karnataka
                                    Jan 20, 2021
                                    Report
                                    Copy

                                    Address: Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India

                                    My order is out for delivery since 4 days but I have not received my package.
                                    The order is out for delivery since 16/01/2021 and the delivery guy has not called me even once .Adding to that they always show wrong status on the website like "customer out of town", "customer refused to take the package"!
                                    I have been contacting customer care since 4-5 days then also no action has been taken yet, now the status is showing ofd locked ..now they are not even attempting delivery.
                                    Kindly look into the matter and let me know when will I receive my order.
                                    The courier service is highly unprofessional and they need to improve their service.I would recommend not to go with the company"Ecom Express"!
                                    My awb no-[protected]
                                    +1 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      K
                                      kaifat
                                      from Leh, Jammu and Kashmir
                                      Jan 19, 2021
                                      Report
                                      Copy

                                      Pathetic delivery services.Have ordered a powerbank from mi.com on 2nd or 3rd jan.Today is 19jan still not delivered..when called gives a deadline of 24 hours.My friend ordered the same thing but this time through different courier got delivered in 4 days..what to say now.If they dont have proper resources fpr shipping please dont operate as courier service as common man suffers.
                                      My awb no [protected].
                                      +2 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 21, 2021
                                      Ecom Express Customer Care's response                                       Dear Sir,

                                      Greetings From Ecom Express.

                                      Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                      Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        Ramlal Ramlal
                                        from Mumbai, Maharashtra
                                        Jan 19, 2021
                                        Report
                                        Copy

                                        Address: Radu arniyali dhorimanna barmer

                                        मेरा पार्सल मेरे को नहीं दिया उसने वापस रिटर्न कर दिया है मेरे को बोला आपको कहां पर देना है मैंने बोला मेरी अरणियाली गांव में दुकान है तो उसने बोला मैं नहीं आ सकता हूं वहां पर हमारे यहां धोरीमना आकर के पार्सल अपना लेकर जाएं मैंने बोला मेरा धोरीमना 30 किलोमीटर दूर पड़ता है मैं वहां पर नहीं आ सकता भाई
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Sir,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Whaaky.com / Way2Online Retail
                                          2
                                          (4398)
                                          Mandhana Industries / Being Human
                                          1
                                          (34)
                                          Vijayalakshmi Silks
                                          2.5
                                          (2)