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1.8
Updated: Mar 11, 2025
Complaints 6417
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1266
Unresolved
5151
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Ecom Express reviews & complaints page 153

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N
Nandhini dev
from Salem, Tamil Nadu
Jan 19, 2021
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Address: Near ohm sakthi driving school house,kurunji nagar,harur,dharmapuri DT.

I am from harur, dharmapuri DT, Tamil nadu.My parcel is reached near the hub 4days before.They wouldn't deliver it till now.I an going to collect my parcel to the courier center at that time they did not respond properly and could not gave my parcel.Every time this only happens.All parcels are delivered delaying only.This is the worst courier service ever I have been seen.Take any proper action as soon as possible.I want my parcel soonly.
Ecom Express customer support has been notified about the posted complaint.
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Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
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    C
    Chinki singhal
    from Hyderabad, Telangana
    Jan 19, 2021
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    The problem i am facing is i ordered my product on 7 jan the delivery date was 10 jan n still i didnt recieved my product and todays its showing ofd lock applied.. is this your service i am very disappointed i need my product soon
    Ecom Express customer support has been notified about the posted complaint.
    View replies
    Dear Sir/Mam,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Ramen
    Team Ecom Express
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      C
      Christa sanova
      Jan 18, 2021
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      There are 2 parcels in the same address.My tracking number is [protected] and [protected].from 16 January onwards my parcels are at thopumpady (EKM)d c.I can't get it today itself.They didn't update the tracking.It is an urgent parcel.Pls deliver it tmrw itself.
      Ecom Express customer support has been notified about the posted complaint.
      Jan 18, 2021
      Updated by Christa sanova       2 parcels in the same address.tracking I'd are[protected] and[protected].I didn't get it.It is an urgent.pld take necessary steps.pls deliver it tmrw itself
      Verified Support
      Jan 21, 2021
      Ecom Express Customer Care's response       Dear Mam,

      Greetings From Ecom Express.

      Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

      Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

      Regards,
      Ramen
      Team Ecom Express
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        P
        Pragnya Rakesh
        from Hyderabad, Telangana
        Jan 18, 2021
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        Hi am Pragnya, my order no:[protected], Delivery date is 17th Jan 2021 but i have not received the order. send my order fast.
        +1 photos
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Sir/Mam,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
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          P
          Pragnya Rakesh
          from Hyderabad, Telangana
          Jan 18, 2021
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          Hi am Pragnya my order number:[protected] and the status is Out for Delivery from three days but no one call'd me and the status is undeliverable Customer not available. Am at home waiting for the order, send the Delivery person fast.
          +2 photos
          Ecom Express customer support has been notified about the posted complaint.
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            N
            Nimyayedu
            from Kollam, Kerala
            Jan 17, 2021
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            My order status shows its delivered already but I didn't get my consignment.They just called me today morning and the call was not clear and in the evening I got the message that the product is delivered.its my prepaid order from smytten
            +1 photos
            Ecom Express customer support has been notified about the posted complaint.
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              S
              Sasisweety
              from Chennai, Tamil Nadu
              Jan 17, 2021
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              Address: Sasikala,3/20godepalayam, thoppampalayam (po),bhavaisagar
              Website: Online

              I'm not order this product so return this pack immediately and refund my 630rupees
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Ramen
              Team Ecom Express
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                K
                Kranthi Aakasapu
                from Guntur, Andhra Pradesh
                Jan 17, 2021
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                Address: Anakapalli

                I have ordered a top in meesho..it's not delivered but online update is showing its delivered
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir/Mam,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Ramen
                Team Ecom Express
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                  N
                  [email protected]
                  from Delhi, Delhi
                  Jan 16, 2021
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                  Dears, we didn’t receive one of our parcel reference to [protected] which was delayed for 4 days. So today we approached your delivery agent in kuthuparamba kannur, Kerala,
                  To collect the parcel by hand. But agent attitude wasn’t good. So I couldn’t collect the parcel. Hope you will treat them and consider as your customers complaint.

                  Thanks
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 20, 2021
                  Ecom Express Customer Care's response                   Dear Sir,

                  Greetings From Ecom Express.

                  With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                  Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    B
                    BR bini
                    from Delhi, Delhi
                    Jan 16, 2021
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                    I didn't get the product but status showing it is delivered on
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Ramen
                    Team Ecom Express
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                      M
                      Moshadab
                      from Mumbai, Maharashtra
                      Jan 16, 2021
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                      Address: Banki bazar Barabanki near cms school
                      Website: Ecom express

                      This is a fake product and this is a fraud Ecom express company please help you my number [protected]
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        S
                        Saicollection
                        from Jammu, Jammu and Kashmir
                        Jan 16, 2021
                        Resolved
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                        Resolved

                        Address: M-II-A-20 ADA Colony NAINI PRAYAGRAJ pin 211008 211008

                        Today I have received order no DD 126743 invoice no 3D/21/25725 in which order item is damage and poor quality My request is to take it back ans refund money in my a/c no [protected] IFSC SBIN0003718 Regards
                        +1 photos
                        Jan 16, 2021
                        Complaint marked as Resolved 
                        https://www.consumercomplaints.in/confirm-email/e50e1c13665bea171489fad5bbb8b392 this link has been sent to me by consumer complaint can I faith on this link
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Ramen
                        Team Ecom Express
                        Reply
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                          S
                          Sona Logan
                          from Mumbai, Maharashtra
                          Jan 16, 2021
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                          My product is supposed to be delivered at 12th of jan ...i recwived a call asking for the address and then no calls ..and than i attempted for a redelivery again and again..still no response and now my order is dispalyed as ofd locked applied my oder number is 1865039 from smytten and is to be delivered by ecomexpress
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir/Mam,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Ramen
                          Team Ecom Express
                          Reply
                          Yes deliver the poor items...cheap items
                          Reply
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                            R
                            Rhýthm Chawla
                            from Noida, Uttar Pradesh
                            Jan 15, 2021
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                            Address: Indore
                            Website: Ecom

                            I am calling customer care from past 1 week, I have not received my shipment yet and ofd lock is applied, I have provided a alternate contact number 4 times to customer care and number they send on date of delivery, still no action, it is undelivered and in warehouae from past 8 days, worst experience so for, my order no. Is EZ9073504, they have not even provided number of driver so that I can contact.
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 20, 2021
                            Ecom Express Customer Care's response                             Dear Sir,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              A
                              Atdsai
                              from Noida, Uttar Pradesh
                              Jan 14, 2021
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                              Address: Mandapeta, Saidhulapeta, Main road

                              I am atdsai .I booking blutooth earphone from paytem postpaid amount paid but iteam not delivered ecom express says product delivered is chetting me ..
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir/Mam,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
                              Reply
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                                R
                                Roni Philip
                                from Mattanur, Kerala
                                Jan 14, 2021
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                                Address: kannur

                                The delivery boy calls me ask me to come over there and collect the package . This is totally absurd ...Other delivery people used come and deliver it to my address . but he is telling he will not if you want you come to me . Am i paying delivery charge for this ### ...

                                I need an immediate action on this delivery person at any cost ..

                                Date of incident : 14.01.2021
                                shipment no. awb[protected]
                                ECOM executive ph : [protected]
                                Pin: 99813

                                Regards,
                                Roni Philip
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 20, 2021
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings From Ecom Express.

                                Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  S
                                  Satvik Shukla
                                  from Ka�ma�rha�ti, West Bengal
                                  Jan 13, 2021
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                                  I ordered a phone through flipkart on 22 Dec and it has not been delivered yet.

                                  By tracking the order by aw number [protected] I found that shipment rto locked is showing.

                                  I want my order as soon as possible.
                                  Satvik Shukla

                                  Registered phone num-[protected]
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    N
                                    Navneet Sinha2021
                                    from Ghumarwin, Himachal Pradesh
                                    Jan 13, 2021
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                                    Address: B1/H3, Mohan Estate, Okhla Industrial Area, near Audi Showroom, New Delhi, Delhi 110044

                                    I am Navneet Sinha. I have placed an order on 30th Nov 2020 of I kall K3312 Dark Blue mobile phone which was scheduled to be delivered on 2nd Dec 2020 but I haven’t got any delivery from the Ecom Express. When I checked the status of my purchased item on 2nd Dec, on the paytm as well as Ecom Express site they are showing that my mobile phone is delivered, but I haven’t got that phone so. I registered a complaint on ECom Expess Pvt. Ltd on 2nd Dec 2020 and they gave me a complaint no :-(Tracking no:[protected]. I regularly called the customer care service for updates but they are always misguiding me. Since 2nd Dec 2020, it’s more than 42 days passed but still they are not giving me proper solution for my complaint.
                                    +9 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 20, 2021
                                    Ecom Express Customer Care's response                                     Dear Sir,

                                    Greetings From Ecom Express.

                                    Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                                    Meanwhile, you can provide your alternate contact number to assist you.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
                                    Jan 31, 2021
                                    Updated by Navneet Sinha2021                                     My alternate number is +91-[protected].
                                    contact me
                                    Mar 01, 2021
                                    Updated by Navneet Sinha2021                                     Again ecom express shows cheap marketing.
                                    1 month is almost over but company didn't get any response.
                                    It's mean that company is totally casual or may be entire company's workers are fraud.
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                                      M
                                      monikabalan
                                      Jan 13, 2021
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                                      Meesho return pick up Order Number:[protected]

                                      In meesho app for this order I'd return assigned by xpress bess courier.. But this return was collected by ecom express courier for tat I received acknowledgement receipt from ecom express.. My problem s in meesho app it showing return status was cancelled by xpress bess and return also cancelled and actually my product got return by ecom express.. Ecom express please update status in meesho

                                      Kumar
                                      #551 30th b Cross Tilaknagar jayanagar 4th block near by Sanjay Gandhi hospital Bangalore
                                      Karnataka, 560041
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Reply
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                                        M
                                        Malikurooj
                                        from Ghumarwin, Himachal Pradesh
                                        Jan 13, 2021
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                                        I ordered from myntra and my parcel was shipped via myntra soon it reached my nearest delivery centre but the delivery boy refused for door step delivery and asked me to collect it 1km away. I was not available at home so i requested him to kindly deliver it to my doorstep where my aged mother was waiting with payment in hand.but he still refused and false information of customer refused to accept was uploaded. I was very disappointed and complained via customer service number but no further action was taken and no second delivery attempt was made and today i found that it has been processed for return. I think this is very unfortunate that such incidents take place in today's society. I am very disappointed and would request the authorities to look into this matter. My AWB number is [protected]
                                        +1 photos
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 16, 2021
                                        Ecom Express Customer Care's response                                         Dear Sir,

                                        Greetings from Ecom Express

                                        As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                        We have taken this matter with our team to look into this and avoid such incidence in future. We never intent to given such experience to our Customers.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
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