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Ecom Express Complaints & Reviews

www.ecomexpress.in

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Updated: Aug 20, 2025

Complaints 6467

Resolved

1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 153

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Address: Bangalore

I have ordered a product from an online merchant and the product was shipped by the merchant on 13th January 2021. The AWB is [protected]. As per the courier company tracking details, the product has reached their delivery center on 15th January. But the courier company never called me or tried to deliver the product. Now they have put OFD lock on the product and is refusing to deliver the same.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 23, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: shyamnagar rahuta road schol para

Please give appropriate punishment to such delivery boy as soon as possible

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I have ordered a Nike Air Force one but I have received a wrong product from you and I don’t any a right product to be delivered or a refund for that product And i had paid 1600₹ but the product they have give is like so cheap like some around 200 ra shoes I really need refund for that

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 21, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Saharsa

Awb No[protected], two Days Lift But Not Pickup my Shipment

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 21, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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My order is shown to be delivered to me, but it ain't

I got a call at 12:30 pm today. The person was confirming my address, then he said he'll deliver by afternoon.At 14:51 I receive a message that my order is delivered.But in actual I haven't got it yet.

I tried three numbers provided by Ecom Express. The first one from which I got a called( some Ahmedabad based no. I think), I tried calling it, but whenever I entered my product pin, it was shown to be incorrect. Then I tried the second number(Bengaluru based no.), same problem in that. Then I searched for Customer Care number for Ecom in google, and I got a Delhi based number, this time there was no issue, . I told the person abt my happening and he said not to worry and that I'll get my product in 48-72 hrs. So will I getr my product soon or not??? I nees it urgently!
The shipment awb is [protected]
And order no. is[protected]

+9 photos

Jan 23, 2021

Complaint marked as Resolved

Misinformation shouldn't happen; falsely stating that the product has being delivered to me(20th of January, 2021) is unacceptable. Even if it was delayed, it would have being fine by me, but giving wrong information ain't good. Anyways, I got the product today! Received it some minutes ago, in perfect condition. It will be better if the Ecom Express Company be a little more concerned about the whole delivery process. Thanks to all who took action on my complaint.🙏

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Regards,
Ramen
Team Ecom Express

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Hi-fi Chhokra Ak

from Bengaluru, Karnataka

Feb 6, 2021

My product is totally change pls return my product

Ecom Express Customer Care's response, Feb 10, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Address: Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India

My order is out for delivery since 4 days but I have not received my package.
The order is out for delivery since 16/01/2021 and the delivery guy has not called me even once .Adding to that they always show wrong status on the website like "customer out of town", "customer refused to take the package"!
I have been contacting customer care since 4-5 days then also no action has been taken yet, now the status is showing ofd locked ..now they are not even attempting delivery.
Kindly look into the matter and let me know when will I receive my order.
The courier service is highly unprofessional and they need to improve their service.I would recommend not to go with the company"Ecom Express"!
My awb no-[protected]

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Pathetic delivery services.Have ordered a powerbank from mi.com on 2nd or 3rd jan.Today is 19jan still not delivered..when called gives a deadline of 24 hours.My friend ordered the same thing but this time through different courier got delivered in 4 days..what to say now.If they dont have proper resources fpr shipping please dont operate as courier service as common man suffers.
My awb no [protected].

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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Address: Radu arniyali dhorimanna barmer

मेरा पार्सल मेरे को नहीं दिया उसने वापस रिटर्न कर दिया है मेरे को बोला आपको कहां पर देना है मैंने बोला मेरी अरणियाली गांव में दुकान है तो उसने बोला मैं नहीं आ सकता हूं वहां पर हमारे यहां धोरीमना आकर के पार्सल अपना लेकर जाएं मैंने बोला मेरा धोरीमना 30 किलोमीटर दूर पड़ता है मैं वहां पर नहीं आ सकता भाई

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 21, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Near ohm sakthi driving school house,kurunji nagar,harur,dharmapuri DT.

I am from harur, dharmapuri DT, Tamil nadu.My parcel is reached near the hub 4days before.They wouldn't deliver it till now.I an going to collect my parcel to the courier center at that time they did not respond properly and could not gave my parcel.Every time this only happens.All parcels are delivered delaying only.This is the worst courier service ever I have been seen.Take any proper action as soon as possible.I want my parcel soonly.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 21, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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The problem i am facing is i ordered my product on 7 jan the delivery date was 10 jan n still i didnt recieved my product and todays its showing ofd lock applied.. is this your service i am very disappointed i need my product soon

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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There are 2 parcels in the same address.My tracking number is [protected] and [protected].from 16 January onwards my parcels are at thopumpady (EKM)d c.I can't get it today itself.They didn't update the tracking.It is an urgent parcel.Pls deliver it tmrw itself.

Ecom Express customer support has been notified about the posted complaint.

Jan 18, 2021

Updated by Christa sanova 2 parcels in the same address.tracking I'd are[protected] and[protected].I didn't get it.It is an urgent.pld take necessary steps.pls deliver it tmrw itself

Verified Support

Jan 21, 2021

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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Hi am Pragnya, my order no:[protected], Delivery date is 17th Jan 2021 but i have not received the order. send my order fast.

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Hi am Pragnya my order number:[protected] and the status is Out for Delivery from three days but no one call'd me and the status is undeliverable Customer not available. Am at home waiting for the order, send the Delivery person fast.

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My order status shows its delivered already but I didn't get my consignment.They just called me today morning and the call was not clear and in the evening I got the message that the product is delivered.its my prepaid order from smytten

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Address: Sasikala,3/20godepalayam, thoppampalayam (po),bhavaisagar

Website: Online

I'm not order this product so return this pack immediately and refund my 630rupees

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Anakapalli

I have ordered a top in meesho..it's not delivered but online update is showing its delivered

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Dears, we didn’t receive one of our parcel reference to [protected] which was delayed for 4 days. So today we approached your delivery agent in kuthuparamba kannur, Kerala,
To collect the parcel by hand. But agent attitude wasn’t good. So I couldn’t collect the parcel. Hope you will treat them and consider as your customers complaint.

Thanks

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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I didn't get the product but status showing it is delivered on

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Banki bazar Barabanki near cms school

Website: Ecom express

This is a fake product and this is a fraud Ecom express company please help you my number [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: M-II-A-20 ADA Colony NAINI PRAYAGRAJ pin 211008 211008

Today I have received order no DD 126743 invoice no 3D/21/25725 in which order item is damage and poor quality My request is to take it back ans refund money in my a/c no [protected] IFSC SBIN0003718 Regards

+1 photos

Jan 16, 2021

Complaint marked as Resolved

https://www.consumercomplaints.in/confirm-email/e50e1c13665bea171489fad5bbb8b392 this link has been sent to me by consumer complaint can I faith on this link

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 20, 2021

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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