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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

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1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 155

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Dear Team,

I have raised return parcel request and Amazon Assigned Ecom Express to pickup at my location

No pickup boy came to my place and instead of that they were saying that i was not available at the time of pickup!!!

I am available 24*7 at my pickup location but without call he said that no one is there.

Address for pickup is

Mukesh Jain
SPSS School Varkana 306601.

Pickup id and everything is Attached

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. Request you to kindly provide the Reverse 9 digit AWB / tracking number starting with 5 for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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My shipment [protected] was supposed to be delivered on 6th. Without any prior intimation it was postponed.when I enquired at the customer care they told I had to reschedule delivery, how can I do that when I was.not even knowing it was postponed. And then I am told on next working day /8th it will be delivered..and today since morning I am calling and I am.assured it will be delivered today . And at 4.30 as I am not convinced I am again calling only to be told.today it can't be delivered.and.telling it will be delivered tomorrow. Without no valid reason or prior intimation. Also no update regarding my delivery status on the website or as messages. Customer satisfaction should be a priority and here I am totally clueless about my products which I paid for.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address on 10th January.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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I had ordered medicines from midlife and it was scheduled to be be delivered on January 7, 2021. I had given my office address and had clearly mentioned the office hours which is 9 to 5. At 6 pm. that day the delivery guy called me and said that he had my order to deliver. Since my office had been closed I asked him to deliver the order the next morning and he was okay with it. But the next morning, I received the message that my order was cancelled. When I talked to the customer care they said the delivery guy had cancelled my order due to unavailability. When I called the delivery agent he spoke to me rudely and said that he was on leave and he knows nothing about my order. I don't know the name of the delivery agent but his phone number is [protected] and my midlife order number is OR0764CTB-007A .

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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My product was in courier and the delivery boy refuswd to provide at my address because of his rude behaviour and he insisted me to go to his placw and collect rather than delivering at my home. Because of that without delivering my product and gave a comment as customer refused to accept it and he has returned the product. The deliwvry boy was very rudw in talking. I was not able to receive delivery service from them. Product awb number [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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Address: Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road,Kapashera, New Delhi – 110037, India

Website: ecomexpress.in

AWB: [protected], the product was picked up on 27th Dec. There is no tracking information available on their website post January 1st. When I called customer service they do not have any clue where the package is. Its been more than 10 days now

Ecom Express customer support has been notified about the posted complaint.

Jan 07, 2021

Updated by Deepmala Manna Here is the tracking details

Verified Support

Jan 11, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the Vendor address on 10th January.

Regards,
Ramen
Team Ecom Express

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I am trying to reach via toll free no not resolved my problem. I have a item from myntra. So I got a call from your delivery person saying that he is on the way will reach by 10 minutes so he asks for a pin by trusting him as he was a local person so I gave him the pin but till date my item has not been delivered. Is this the way your delivery person keeping your reputed firm name.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 11, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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My tracking number is [protected]. Its been rescheduled several times. Other delivery companies are providing updates but this one is not yet picked up the schedule for past 4 days.
I have ordered this as a birthday gift. Dissatisfied

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My tracking number is [protected], [protected]..
It is rescheduled for several times.. I have ordered as bday gift. Kindly deliver it soon

Ecom Express customer support has been notified about the posted complaint.

Jan 06, 2021

Updated by Suryaprakasam Tracking number [protected] is picked up now.. but [protected] is still pending for pickup

Verified Support

Jan 11, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address on 9th January.

Regards,
Ramen
Team Ecom Express

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Address: Ecom express, Kadaba ,tq ,574232

The delivery boy not at all giving any remaining change and he is very rude

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 7, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Pickup of my order is getting rescheduled continuously since 3 days!

I had placed an order from Zoomin on December 31, 2020. On January 3, 2021, I got the mail that my order has been shipped. Since 3 days, pickup is getting rescheduled for the next day. Expected delivery date was January 7th, and till now, the order has not been even picked up. Moreover, the order is prepaid. This is the worst experience ever!

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 7, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: AMBATTU THIRUVATHIRA, KAVIYOOR P.O

As a meesho customer I purchased 3 items on various days from the app and have to return it, submit for returning it by 4, 5 days ago, but I haven't received any calls from your delivery executive yet. Only found the message that I haven't received calls from them and they are unable to pickup. Tracking I'd[protected], ( [protected]), ( [protected]).From the no given in message I reorder for pickup, but no one yet came for that. As a reputed institution you have to do necessary actions against this.
Thanking you

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Please accept our sincere most apologies for the inconvenience you faced with our service. As per the update, your reverse pick up has been done and currently in transit.

Regards,
Ramen
Team Ecom Express

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I want to say that my parcel delievery date is 4 January but it should delayed.
When I call to delievery boy she does not attend my call and send me message that the customer is refused to accept the product

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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I am from kharar(punjab), dist. Mohali. I have ordered some products from smytten and they courier the products through ECOM Express on 21dec'2020, EDD was 26 dec'2020. but did not get my products till date. Shipment person (Narinder Singh) has put status un-delivered twice even after getting my request again and again. He even did not called me to verify the same.
I have shared the same complaint to Smytten as well. I am expecting immediate action on the same.

Thanks
Shipment awb: [protected]

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 6, 2021

Verified Support

Dear Sir,

Greetings

Please accept our apology for the delay in response. Request you to kindly confirm if you got the shipment delivered to assist you. If the shipment has been delivered then please confirm the actual date of receiving.

Regards,
Ecom Express Team

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Address: Pulpally Wayanad

I ordered a product through Myntra and it was out for delivery on 29th of December. Till 1st of Jan I have waited and daily I was receiving sms that delivery attempt failed, for contacting them a four digit pin was being asked and that too I haven't received. On Jan 2nd I went to their office which is almost 18 Kms from my place and when I reached there the official form there was arguing to me that they have called. I got call once and I attended the call but no one was talking it was disconnected after sometime nothing more had happened. So they were finding the product for their warehouse when we went there only. Is this how the courier service is responsible for a product to be delivered. I'm attaching the relevant details hereby.
Also the location in the map is completely wrong and no contact number is mentioned anywhere to contact them.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: 10-9-10/13 chinarangani Palem bhimavaram

Not use this cpp

Aug 9, 2021

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 6, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

CPP Group India Customer Care

Jan 22, 2021

Dear Customer,

Request you to connect with Bajaj Finance for membership cancellation request.

Regards
CPP Team

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Address: Nariyawon , Zamania , Ghazipur , 232329 (U.P.)

My product is prepaid and it is not received by me till now but delivery boy has asked me to give him otp unless he didn't deliver my product, he said i will come later but he didn't come. I received delivered message from Ecom Express but until i have not receive my product.

So, I want an strictly investigation and do some strict action for that type of delivery boys. And please do my delivery again.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 6, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Order id[protected]-0869171

Buyer Phone 91-[protected]

Buyer Address, K. Harsha H.no- 1-130 Street- velamala devalayam centre, telaprolu Area/village/City- Telaprolu Mandal/ taluq- Ungutur District- krishna, , telaprolu, andhra pradesh, 521109

Buyer Name archies gift world

Seller Name Gifts

Seller Address Gifts World, Akrur ji plaza bisauli gate chandausi, , Chandausi, Sambhal, 244412

Seller Phone Number 91-[protected]

awb no. - [protected]

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 7, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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In tracking it showing its delivery bt customer didn't get parcel

order id[protected]-0869171

Buyer Phone 91-[protected]

Buyer Address, K. Harsha H.no- 1-130 Street- velamala devalayam centre, telaprolu Area/village/City- Telaprolu Mandal/ taluq- Ungutur District- krishna, , telaprolu, andhra pradesh, 521109

Buyer Name archies gift world

Seller Name Gifts

Seller Address Gifts World, Akrur ji plaza bisauli gate chandausi, , Chandausi, Sambhal, 244412

Seller Phone Number 91-[protected]

awb no. - [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

We have noted your complaint. Request you to kindly share the receiver's contact number to assist you.

Regards,
Ramen
Team Ecom Express

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Address: Jammu

I was unable to receive first attempt delivery call due to meeting. Since then I have been calling ecom people myself to reattempt delivery. But such is the attitude of these ecom staff that they tell me to keep calling and reminding them that they have to deliver my parcel. Even after regular Calling they are not delivering. Worst ecom service in jammu. Specially an employee having number [protected] (truecaller shows name as Atin). I told him that I will have to take help from consumer forum. To that he told me in full attitude to do whatever I want.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Verified Support

Jan 06, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Bijnor chowki lucknow near flipkart office madhar hub lko flex

Website: Ecomm express

Sar maine denim jacket magaya tha aur yaha aaye hai shirt is liye mai wapas kar rahe hai

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Ecom Express customer support has been notified about the posted complaint.

Jan 03, 2021

Updated by Vimal Singh tomar maine denim jacket magaya tha aur aaye hai shirt

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 5, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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