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1.8
Updated: Mar 11, 2025
Complaints 6417
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1266
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Ecom Express reviews & complaints page 156

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S
Sabita86580
Dec 31, 2020
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Binjharpur , Jajpur Orissa Hub delivery boy Kanha misbehaving

Address: Binjharpur Jajpur Orissa

Dear Ecom express
Kindly consider my application
In your Binjharpur Jajpur Orissa Branch
They people are very bad
And one of them nick name is Kanha
He was met with sexual heresment with my friend...
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V
Vivekev
Dec 30, 2020
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Hello Team
My product is not yet delivered.When I am trying to reach customer care using pin they are telling pin is invalid.when I tracked shippment they updated wrong status customer is unavailable.please take action on this.
Ecom Express customer support has been notified about the posted complaint.
Dec 30, 2020
Updated by Vivekev Can you please take action in this
Verified Support
Jan 05, 2021
Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express
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    M
    Mikug
    from Powai, Maharashtra
    Dec 30, 2020
    Resolved
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    Resolved

    Address: Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India

    My order from myntra is repeatedly being reschedule for pickup
    my ecom express 9 digit AWB/tracking number is [protected]
    It is happening since 3 days .When is my pickup going to be done will i ever get my product ?
    Dec 31, 2020
    Complaint marked as Resolved 
    Product has been picked up by the Courier partner.
    Ecom Express customer support has been notified about the posted complaint.
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      M
      ms d
      Dec 30, 2020
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      I have ordered an item on 15/12/20 and didn't received till date. it was in nellore and the last updated on 21/12/20.
      AWB no# [protected]
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
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        S
        Sanjay2020
        Dec 29, 2020
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        Hi,
        Your executive come to my home, without permission he taken order from my parents.
        This is my mobile number [protected]
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Sir,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
        Reply
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          A
          Ananya Boyapati
          Dec 29, 2020
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          I had placed an order with ZoomIN and the product was supposed to be delivered today. and i even received the tracking details and OTP. But the delivery guy just randomly marked the status of the delivery as 'Shipment un-delivered Consignee requested for future delivery'. When I didn't even receive a call or didn't ask for delivery on a future date.
          This is irresponsibility from the courier delivery side...
          +2 photos
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Jan 02, 2021
          Ecom Express Customer Care's response           Dear Sir,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
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            D
            dlalawani
            Dec 29, 2020
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            Address: Ranchi

            Tracking id- [protected]

            Please deliver the package as no delivery attempted and wrong status updated on the site.
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Jan 02, 2021
            Ecom Express Customer Care's response             Dear Sir,

            Greetings From Ecom Express.

            With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

            Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

            Regards,
            Team Ecom Express
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              R
              Rahul Tanveer
              Dec 28, 2020
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              Address: Greendwell Bommenahalli, Definer kingdom

              My all products is fake, I'm really very sad and angry with this cheap activity of compony.
              I want to replace my order and refund my MONEY.
              .
              My
              AWB- [protected]
              PIN- 67622
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Sir,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Ramen
              Team Ecom Express
              Reply
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                M
                ms d
                Dec 28, 2020
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                Hi I had ordered an item on 15-dec-20. The ecomexpress has been given to deliver the product. Till the date 28-dec. I haven't received the item and no response has taken by the company.
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Ramen
                Team Ecom Express
                Reply
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                  H
                  how to online income
                  Dec 27, 2020
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                  Address: Dist -murshidabad

                  Name -Selim saikh
                  mobile -[protected]
                  tracking id -[protected]

                  Mini magic atm spice money se order kya address pin wrong kardiya status Return dekhata 13 Din se
                  abhi tak return nahi gaya
                  Delivery nahi horah

                  My address pin number 742122
                  Ecom Express customer support has been notified about the posted complaint.
                  Dec 27, 2020
                  Updated by how to online income                   Name -selim saikh
                  mobile -[protected]

                  Mini magic atm spice money se order kya address pin wrong kardiya status Return dekhata 10 December
                  abhi tak delivery nahi horah
                  Return nahi jarah
                  RTO Lock dekhata
                  Tracking-[protected]

                  please delivery my device
                  Verified Support
                  Dec 30, 2020
                  Ecom Express Customer Care's response                   Dear Sir,

                  Greetings from Ecom Express

                  As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    Y
                    YόĞEşwår R
                    from Delhi, Delhi
                    Dec 27, 2020
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                    Address: Kakinada

                    My excess product has been taken today dated 27 dec 2020 but no refund for that product has received
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Ramen
                    Team Ecom Express
                    Reply
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                      K
                      Kuvvalac
                      from Powai, Maharashtra
                      Dec 27, 2020
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                      Hello,

                      I placed an order in meesho and the shipping is being done by ecom express. AWB number#[protected] marked as delivered on 27th at kothavalasa wherein my address is devada. It was never delivered to us.

                      AWB number#[protected] marked as delivered on 18th of Dec. Complaint was raised but no progress and no resolution was provided till now.
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
                      Reply
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                        R
                        Ramishwar Kumar
                        from Delhi, Delhi
                        Dec 27, 2020
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                        Address: Kotwa karjahi post sareya mahant patti Kushinagar Uttar Pradesh

                        My product is warang
                        Ecom Express customer support has been notified about the posted complaint.
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                          N
                          Nari K
                          from Delhi, Delhi
                          Dec 27, 2020
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                          Address: 1-105

                          My order cancel
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir,

                          Greetings from Ecom Express

                          Thank you for writing to us. We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            N
                            Nari K
                            from Delhi, Delhi
                            Dec 27, 2020
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                            Address: 1-105

                            Cancel my order
                            Ecom Express customer support has been notified about the posted complaint.
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                              A
                              anupamss
                              from Bengaluru, Karnataka
                              Dec 27, 2020
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                              My shipment AWB - [protected]
                              in status it shows as shipment rto lock
                              earlier it was out for delivery for almost 15 days.
                              they called me 3-4 times to confirm my address and one day i got 1 small miss call and after that it shows as customer not available.

                              i have called customer care around 4-5 times and they say tomorrow it will deliver. Please have a common sense and don't fool around people.
                              Deliver my shipment ASAP.
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 30, 2020
                              Ecom Express Customer Care's response                               Dear Sir,

                              Greetings from Ecom Express

                              As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                R
                                Ramesh Tankasala
                                from Delhi, Delhi
                                Dec 27, 2020
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                                Address: 1069 Sharada nilaya, Ramachandra Rao road, bangarapet bangarapet bangarapet 563114

                                My complaint to your m. No.[protected] dt 25.11.20 & several days, regarding Non-recepit of my product from paytm through you isn't yet delivered. Every time they say waiting for updates. It's more than a month as such please pay me the cost immediately.
                                Regards
                                Ramesh Tankasala
                                27.12.20
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 30, 2020
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings From Ecom Express.

                                We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                                Meanwhile, you can provide your alternate contact number to assist you.

                                Regards,
                                Ramen
                                Team Ecom Express
                                Verified Support
                                Jan 02, 2021
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings

                                Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

                                Regards,
                                Ramen
                                Ecom Express Team
                                View replies
                                No, my shipment isn't yet delivered, either to me or my family members or neighborhood. Your investigation team is wrong. Their wasn't any phone call to registered mobile number on the wrongly said delivered date or another till now. The proof (POD) provided by PAYTM was also wrong, as the signature isn't of any of the above. Their wasn't any photographs of the received person also. As such compensate immediately or deliver immediately. Regards
                                Reply
                                Ecom Express Customer Care's response, Jan 5, 2021
                                Verified Support
                                Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

                                Regards,
                                Team Ecom Express
                                Awb no.
                                [protected]
                                Reply
                                Ecom Express Customer Care's response, Jan 12, 2021
                                Verified Support
                                Dear Sir,

                                Greetings

                                Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered and accepted by Vishnu. Request you to kindly confirm the delivery and the actual date of delivery.

                                Regards,
                                Ramen
                                Ecom Express Team
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                                  A
                                  Akash yadav
                                  from Delhi, Delhi
                                  Dec 27, 2020
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                                  Address: Rewa at dihiya 486550

                                  There delivery service is so poor delivery boy is not come to deliver a product in my given address and not call me and describe the reason is customer refused to accept
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 30, 2020
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    A
                                    Anilprajapt
                                    from Delhi, Delhi
                                    Dec 26, 2020
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                                    Address: Nehru Vihar

                                    Mera Product distance aa giya h mujhe Cheng karna hai
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
                                    Reply
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                                      P
                                      Pradyumna Gowda
                                      Dec 25, 2020
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                                      Address: Balige village, Sunkasale post

                                      I did not recive my order but showing as deliverd. I have lodged complent with costomer care. No one is helping what should i do
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Reply
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