Ecom Express Complaints & Reviews

Address: Kotwa karjahi post sareya mahant patti Kushinagar Uttar Pradesh

My product is warang

Ecom Express customer support has been notified about the posted complaint.

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Address: 1-105

My order cancel

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 30, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further.

Regards,
Ramen
Team Ecom Express

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Address: 1-105

Cancel my order

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My shipment AWB - [protected]
in status it shows as shipment rto lock
earlier it was out for delivery for almost 15 days.
they called me 3-4 times to confirm my address and one day i got 1 small miss call and after that it shows as customer not available.

i have called customer care around 4-5 times and they say tomorrow it will deliver. Please have a common sense and don't fool around people.
Deliver my shipment ASAP.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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Address: 1069 Sharada nilaya, Ramachandra Rao road, bangarapet bangarapet bangarapet 563114

My complaint to your m. No.[protected] dt 25.11.20 & several days, regarding Non-recepit of my product from paytm through you isn't yet delivered. Every time they say waiting for updates. It's more than a month as such please pay me the cost immediately.
Regards
Ramesh Tankasala
27.12.20

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Ramen
Team Ecom Express

Verified Support

Jan 02, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ramen
Ecom Express Team

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Ramesh Tankasala

from Delhi, Delhi

Jan 4, 2021

No, my shipment isn't yet delivered, either to me or my family members or neighborhood. Your investigation team is wrong. Their wasn't any phone call to registered mobile number on the wrongly said delivered date or another till now. The proof (POD) provided by PAYTM was also wrong, as the signature isn't of any of the above. Their wasn't any photographs of the received person also. As such compensate immediately or deliver immediately. Regards

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Ecom Express Customer Care's response, Jan 5, 2021

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

Regards,
Team Ecom Express

R

Ramesh Tankasala

from Delhi, Delhi

Jan 8, 2021

Awb no.
[protected]

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Ecom Express Customer Care's response, Jan 12, 2021

Verified Support

Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered and accepted by Vishnu. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ramen
Ecom Express Team

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Address: Rewa at dihiya 486550

There delivery service is so poor delivery boy is not come to deliver a product in my given address and not call me and describe the reason is customer refused to accept

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Nehru Vihar

Mera Product distance aa giya h mujhe Cheng karna hai

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 28, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Balige village, Sunkasale post

I did not recive my order but showing as deliverd. I have lodged complent with costomer care. No one is helping what should i do

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 28, 2020

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I order a chappal in Liberty app through ecom express delivery on Dec 11 but the product will come to that courier office on Dec 16. But I did in get it all.. still they send a message on morning your product will delivered today and they courier boy also call throughout the phone and say it will delivered today.. but evening onwards I got a sms ur product will undeliverd today... I think this is worst courier delivery I ever seen... No words to say .

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: Ecom Express, Manathavady, Wayanad

I was expecting a courier today and an agent called from Manathavady, Wayanad from [protected] and asked me to come and collect the product. This office is 15 km away from my home.
The AWB [protected].

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 28, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Shop No. 2, 3, 4, 38, 39, 40, Silver Nest, Pramukhchaya Road, Yogi Chowk, Surat - 395006 (Nr. Silver Chowk)

Im complaining about one delivery man, actually i dont know his name, but i have his number, ph- [protected], he was very rude and annoying, and doesn't even know how to talk and making delay to deliver my medicine parcel, while talking through phone he used to decline the call in between, also i asked him the office number then he refused and said i dont have the number, such people should first learn how to talk to customer then they should do their work, the parcel reached my city the next day of order, but to deliver at my home, its taking two days!!! It can be delivered today but its upto them, if they want to deliver it by today or not, very slow delivery! honestly im very disappointed with the service and this man.. I hope you'll take some action regarding it
Thank you

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2020

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Chennai

Its been four days since the item got shipped how can it be so slow. The website I ordered from says it takes 3 days but now only my product has arrived at Bangalore, and the company claims they are fast at shipping products, pathetic..

+1 photos

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 28, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Gohana Haryana

I got fraud by 1100/- and I got like it was used for many times and the order is like 2nd hand I need my order received from my home back

Ecom Express customer support has been notified about the posted complaint.

Dec 23, 2020

Updated by [email protected] There is no updates on this that site where I ordered is @sofer_trend and this is sold by Abhi through ANJALI'S SHOP

Verified Support

Dec 28, 2020

Ecom Express Customer Care's response Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Bala ji temple (kila andar ) daulatpur Balaji temple vidisha, Madhya Pradesh pincode -464001

Website: My order is total fake&total damage

Bala ji temple (kila andar ) daulatpur Balaji temple vidisha, Madhya Pradesh pincode -464001

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 28, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Hi, my package with AWB [protected] is not moving. There is a delay from day 1. Your customer care is noy able to provide with real time update on the product. It is a very important delivery.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address on 25th December.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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I had ordered combo of three shirts but I received two shirts which are not my orders and they are torn and used shirts..
This is fraud I paid 1100 for these useless product.. I need refund and return these products

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 23, 2020

Verified Support

Dear Sir

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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My product with AWB-[protected] has not been delivered neither I got any call for delivery and in the tracking I can see only RTO lock and revoked everyday. Please deliver my product

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 23, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Kalash designers shop no4 phadke wada png jelwers Laxmi road kunte chowk Pune 411030

Website: www ecom express

शर्ट फटा हुआ है और दुसरा शर्ट आया है और दुसरा कलर आया है

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 23, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Delivery guy took double payment,
First transaction was in pending, so he requested to do 2nd payment and he promised he will transfer money back when he gets credited.
Now both transaction is credited to him which he only accepted but now not transferring 1 payment back.
I have all the proof .
Bellow I have attached all the screen shot of transaction.
His phone pay transaction is also there in screenshot.
Pls help me to get my message Ney back.
This is pathetic service

+4 photos

Ecom Express customer support has been notified about the posted complaint.

Dec 21, 2020

Updated by Savitakorale Delivery guy took double payment,
First transaction was in pending, so he requested to do 2nd payment and he promised he will transfer money back when he gets credited.
Now both transaction is credited to him which he only accepted but now not transferring 1 payment back.
I have all the proof .
Bellow I have attached all the screen shot of transaction.
His phone pay transaction is also there in screenshot.
Pls help me to get my message Ney back.
This is pathetic service

Dec 21, 2020

Updated by Savitakorale Delivery guy took double payment,
First transaction was in pending, so he requested to do 2nd payment and he promised he will transfer money back when he gets credited.
Now both transaction is credited to him which he only accepted but now not transferring 1 payment back.
I have all the proof .
Bellow I have attached all the screen shot of transaction.
His phone pay transaction is also there in screenshot.
Pls help me to get my message Ney back.
This is pathetic service

Verified Support

Dec 28, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the digital payment. We shall coordinate with our team to check the transaction status and shall get this resolved.

Regards,
Ramen
Team Ecom Express

Verified Support

Jan 20, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you due to delay. As per the update, your amount has been refunded. So please confirm the same.

Regards,
Ramen
Team Ecom Express

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R

Ramishwar Kumar

from Delhi, Delhi

Dec 27, 2020

Mera product dusara aagya hai mujhe wapash karna hai

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Ecom Express Customer Care's response, Dec 30, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Ramen
Team Ecom Express

Ecom Express Customer Care's response, Dec 30, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

T

Tatina krishna Teja

Jul 31, 2022

Amount cutted double

Delivery guy took double payment. - Comment #4030195 - Image #0

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Address: Killa area 4th ward 3rd cross near Ambhabhavani temple

Website: Hdhdb

I m returning this product becoz of getting colour change product, ,
I m not happy wit this pls kindly return my amount 400 rps my tracking number is [protected], pls cancel this order now

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 22, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 157

My product is not same

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Sir please cancel my order -8716182505

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Sir please cancel my order

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Ecom Express shipment rto lock and revoked

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Comp dt 25.11.20 Non delivery of awb no. 2625857024

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Delivery boy related

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JI mera Product distance aa giya h mujhe Cheng karna h

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Did not receive order but showing delivered

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Worst courier company

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denied to deliver the courier

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Complaint about delivery man

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Very slow

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Apparel hoodie sweatshirt which I ordered and what I got

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My order is total fake total damage [Resolved]a

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delivery problem - urgent

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Return and refund for fraud products which I received

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Delivery issue for products from excom

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Shart fhata Huw hai our dusara colour Aaya hai

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Delivery guy took double payment.

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Returning product

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