Have ordered a product from Meesho, it was to be delivered on 21 November 2020, but it was not delivered to me, although in the tracking id they show they have delivered the product. I have called the courier guy many times, but that was the wrong number. I was not able to contact that guy. After that i have called so many times on the ecom express customer service center, they said they will reply within 2 hours, I have got no reply. It was a prepaid order. They are giving a 3rd class service, they are just looting money or product. I have complaint so many times, still I am not able to get my product details. They are not delivering my product. This company should be Ban for fraud that they done with me. How can they do this. Is there any body, who can tell me, from where I will got my product?? Where should I complaint for my order. Please Reply @[protected]@gmail.com
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Dec 15, 2020
Ecom Express Customer Care's response Dear Sir,
Greetings From Ecom Express.
Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.
Meanwhile, you can provide your alternate contact number to assist you.
Regards,
Ramen
Team Ecom Express
Greetings from Ecom Express
Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.
Regards,
Ramen
Team Ecom Express