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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Mar 11, 2025

Complaints 6417

Resolved

1266

Unresolved

5151

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 160

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Address: Narnaul ( Haryana )

I bought a vacuum cleaner from Amazon with onsite go one year extended warranty. I don't like the product . I was given return request.
But your courier person came to took warrenty card also he took my vacuum cleaner also.
He was coming from your narnaul ( Haryana) office.
16th November he come to my home for warranty card.

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Dear Sir
With deep sorrow i would like it to bring to your notice that my product that was supposed to be delivered to me on 9th December is now showing Rto shipment lock .
Sir with humble request i would like to bring to your kind notice that i want to revoke this rto lock
Product code:[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Visakhapatnam

I have received message from the ecom express that my product will be delivered today.I have waited for the whole day but I didn't received any call from the delivery boy.so then I have tracked my order.There it was given that" shipment un-delivered consignee requested for future delivery."
How can it happen when I haven't even got a call from the delivery boy?
The order is very important for me and I want it today.It is very much important for me.please can you make my order delivered by tonight itself?

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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No update on order since 4th December. it's been 2 days .it's stuck on bag scanned at hub
Tracking number :[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 8, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I ordered a product from Amazon on 22 nov which has to deliver through Ecom express.on the delivery day the delivery boy called me to knew if i am available or not for pick up the product, i said yes, inspite of the the delivery boy didn't delivered the product and give update on ecom express that the shipment is RTO lock because o[censored]navailability of costumer... This is the wrost courier service in the country. They are playing with emotion of people. I have waited long 17 days to not get the product ..

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 8, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I have ordered an aurelia kurta from tcns ltd.But at the first three days it shows order rescheduled in gurugram.And then the fourth day it shows picked up from the seller in banglore.I think the seller may be changed. Because I have ordered from a seller in Noida but now it shows banglore.

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Verified Support

Dec 10, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: 220 Kainth wala chowk mama ka bazar lashkar gwalior madhya pradesh pin 474001

Dear sir
PFA
i inform to you that I'm a supplier of Meesho. and I send my product to customers. but when customer are returning product. that product return to me wrong or fake. how ????
that is your service is very poor. I'm sanding to you videos and pictures with proof and I hope you will be able to bear my loss.
so please you take a suitable decision and you give me satisfaction.
as soon as possible.

Thanks and Regards
DRS Associates
drs.[protected]@gmail.com
Sunil Kushwaha
[protected]

+10 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Please accept our sincere most apologies for the inconvenience you faced with our service. We have noted your complaint. We shall take up with the team to get this investigated.

Regards,
Ramen
Team Ecom Express

Verified Support

Dec 16, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per the update, the return shipment was delivered in the same way it was handed over to us.

Request you to kindly contact your shopping portal for assistance.

Regards,
Team Ecom Express

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I ordered a product in amazon. Today morning I got a call from delivery boy of ecom express and asked for shipment password by phone. I was not avilable at my home.

But after i provided him password, he did not delivered the package and I got sms about status updated with "Delivered"

Now I amfeeling very insecure . I need my product to get delivered at my home.

I need immdiate action on this.

Jun 6, 2021

Complaint marked as Resolved

They provided me the purcel delivered later. thanks

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 8, 2020

Verified Support

Dear Sir,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Ramen
Team Ecom Express

Ecom Express Customer Care's response, Dec 14, 2020

Verified Support

Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ramen
Ecom Express Team

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My name is rameshwar behl iam ordered a product from NNNOW and this product is delivered by ecom express to me but ur delivery boy on 5/12/2020 he missed call to me and then he message to me the costmer not pickup the phone. Today morning i call the delivery boy after your ecom express message.He says sir product I will delivered the product in evening but at 07:00 pm again he gave a missed call and cut the phone again.apka naam khrab krr rahe hai ye zero 3rd class delivery boy jo service dene k naam pe free ki salry le re hai

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Assam

Tracking id - [protected]
My status is showing as OFD Lock since last 3 days and it is not delivered.

Kindly arrange to deliver the goods.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 10, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Return my order and refund my money. I ordered 3 piece unstiched suit but I got readymade kurti. Return my 750 rs

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 8, 2020

Verified Support

Dear Mam,

Greetings from Ecom Express

Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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Address: ECOM EXPRESS PROVATE LOMITED, NILESHWAR, 671314

We booked 3 items through Mesho app and after reaching the Nileshwaram ecom express office in Kasaragod district they did not inform us and returned it without telling us and their delivery was not good, very bad

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 8, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Nimbol teh jaitaran pali Rajasthan

I received more than 10 orders till now but never their delivery boy deliver it the given address every time he says come here come Thier I am paying you delivery charges and you are paying me you ### today on 6 December 2020 my order came from Myntra buy delivery boy is refusing to deliver it on delivery address what the ### it is from now your delivery boy come at the given address and delivery it to me and says sorry or I will complain it on consumer court my order I'd is AwB[protected] from Myntra

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Address: Pohhadi bela Purani bajar

The delivery boy who came for pickup product he didn't have manners he is talking rashly...nd he say he didn't delivered my parcel his number-[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 8, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: 5-5-189/243/50/20,Allipuram road ,khammama,507001

Hello sir /madem I have placed return 27/11/2020 ...for order no[protected].
A person from EcomXpress courier service has come and picked it...already one week over..but he did not submitted and did not get any msg or acknowledgement...
When will I get my refund though out meesho with out submitted...?
u r not responding...is this the service you give to Ur customers?
Iam very disappointed with your service...

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2020

Ecom Express Customer Care's response Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I had ordered samsung galaxy M31 in Amazon. The ECOM EXPRESS, has not yet delevired the product to me at the delivery date which was yesterday. I didn't get any call from concerned delivery agent. But status show that customer is unavailable Please take necessary steps, since i need that product immediately, when i track the item it shows that customer is not available how can you say like that without contacting me.. .

The order is not yet delivered to me. Kindly do the needful

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Justink

from Powai, Maharashtra

Dec 5, 2020

It is the ECOM EXPRESS MALAPPALLY. Kindly contact them

Ecom Express Customer Care's response, Dec 8, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Whenever I place order with Flipkart they choose Ecom Express and the delivery from ecom express is as worst as I cant explain. They keep my courier in there delivery center for more than a week and after multiple follow ups they ask to collect the packet. Worst ever service seen.

AWB Number: [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 8, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I have order dress in meesho it is prepaid order shipped through ecom xpress tracking id [protected] when i tracked with this no it shows product is been delivered on nov 28 / 6.29pm but the product is not been delivered to me no phone call are msg frm the delivry person, i have also loged complaint in customer care bu till now no rply from ur side, where is my product .

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ramen
Ecom Express Team

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Address: Vadakara

Hi
My Amazon order has reached the nearest hub a week ago, and I could see the order status as 'Amazon tried to deliver your package. Amazon will attempt to deliver your package on the next working day'.

Without reaching us they updated the status and now a week is over. still no update from them.

Kindly look into this and help us to get the product ASAP.

Tracking Id : [protected]

Thanks

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 5, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Jasjasjas's [Complaint's author] reply, Dec 6, 2020

Thanks for your response. Now the product has returned to the seller.
We visited your hub many times to collect the product and no one was available to assist there. Without even reaching us they returned the product.
Totally disappointed service

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Address: Realme noida

My vendor pickup has been starting 30/11/2020 through the Noida it has been reach in Bhagalpur 03/12/2020 it not arrived from that plaCe in 4/12/2020 it has been very late reaching

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 8, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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