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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

Resolved

1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 161

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Address: Nimbol teh jaitaran pali Rajasthan

I received more than 10 orders till now but never their delivery boy deliver it the given address every time he says come here come Thier I am paying you delivery charges and you are paying me you ### today on 6 December 2020 my order came from Myntra buy delivery boy is refusing to deliver it on delivery address what the ### it is from now your delivery boy come at the given address and delivery it to me and says sorry or I will complain it on consumer court my order I'd is AwB[protected] from Myntra

Ecom Express customer support has been notified about the posted complaint.

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Address: Pohhadi bela Purani bajar

The delivery boy who came for pickup product he didn't have manners he is talking rashly...nd he say he didn't delivered my parcel his number-[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 8, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: 5-5-189/243/50/20,Allipuram road ,khammama,507001

Hello sir /madem I have placed return 27/11/2020 ...for order no[protected].
A person from EcomXpress courier service has come and picked it...already one week over..but he did not submitted and did not get any msg or acknowledgement...
When will I get my refund though out meesho with out submitted...?
u r not responding...is this the service you give to Ur customers?
Iam very disappointed with your service...

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2020

Ecom Express Customer Care's response Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I had ordered samsung galaxy M31 in Amazon. The ECOM EXPRESS, has not yet delevired the product to me at the delivery date which was yesterday. I didn't get any call from concerned delivery agent. But status show that customer is unavailable Please take necessary steps, since i need that product immediately, when i track the item it shows that customer is not available how can you say like that without contacting me.. .

The order is not yet delivered to me. Kindly do the needful

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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J

Justink

from Powai, Maharashtra

Dec 5, 2020

It is the ECOM EXPRESS MALAPPALLY. Kindly contact them

Ecom Express Customer Care's response, Dec 8, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Whenever I place order with Flipkart they choose Ecom Express and the delivery from ecom express is as worst as I cant explain. They keep my courier in there delivery center for more than a week and after multiple follow ups they ask to collect the packet. Worst ever service seen.

AWB Number: [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 8, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I have order dress in meesho it is prepaid order shipped through ecom xpress tracking id [protected] when i tracked with this no it shows product is been delivered on nov 28 / 6.29pm but the product is not been delivered to me no phone call are msg frm the delivry person, i have also loged complaint in customer care bu till now no rply from ur side, where is my product .

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ramen
Ecom Express Team

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Address: Vadakara

Hi
My Amazon order has reached the nearest hub a week ago, and I could see the order status as 'Amazon tried to deliver your package. Amazon will attempt to deliver your package on the next working day'.

Without reaching us they updated the status and now a week is over. still no update from them.

Kindly look into this and help us to get the product ASAP.

Tracking Id : [protected]

Thanks

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 5, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Jasjasjas's [Complaint's author] reply, Dec 6, 2020

Thanks for your response. Now the product has returned to the seller.
We visited your hub many times to collect the product and no one was available to assist there. Without even reaching us they returned the product.
Totally disappointed service

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Address: Realme noida

My vendor pickup has been starting 30/11/2020 through the Noida it has been reach in Bhagalpur 03/12/2020 it not arrived from that plaCe in 4/12/2020 it has been very late reaching

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 8, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Courier: Ecom Express
Tracking Number:[protected]

I have reinitiated the pickup it only says reverse pickup not complete. Please look into this its a return order.its been 10 days since I have complained.

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 5, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Koothuparamba

I have booked a product from Amazon and it was couriered through ecom express..I started getting messages 3 days before the expected delivery date. The messages were with same content that your item will be delivered today..But I never got a call from the delivery boy.End of the day I get another message that delivery has been rescheduled at customer's request..On the expected delivery date I get another message that item is returned as per customer's request.I never got a call from them.If my number was not reachable I would have got missed call alert..zI called up Amazon and said that I am ready to go and collect the item from the courier office if I would get their contact number..but nothing happened..Ecom express is a fraud establishment...

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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The shipment number is [protected]. I have not received the item till date but it is marked as delivered. I have taken this issue to ECOM EXPRESS team but I have not received reply till date.

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Anil Kumar Reddy Bogati

Dec 14, 2020

ITS BEEN 10 DAYS what is Ecom express doing till date.

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I haven't received any call from the delivery agent regarding the parcel.But in site they mentioned like customer refused to accept the parcel hence ofd lock applied.

Order ID:IDZO[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 5, 2020

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Have ordered a shipment on 20th Oct from an online store. The delivery agent (ecom Express) has lost the shipment since 29 Oct. I have contacted their customer care executives nearly 7 times. Everytime they promised me that my issue will resolved and they will contact me. But no resolution till date . It's been more than a month.. Under their lien the package has been lost. I have also prepaid for the shipment . There is no resolution from the online store ( asianpaints) as well. They say it is the delivery agent error and they are not responsible. I have lost the money in this. My shipment tracking number is [protected]

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

We sincerely apologize for the inconvenience caused to you. As per our records the said shipment is currently untraceable in our network and has been declared as lost and same has been updated to your shopping portal. Request you to kindly contact your shopping portal for assistance.

Regards,
Ramen
Team Ecom Express

Dec 06, 2020

Updated by Varunlk Package was your responsibility. You are the courier agency. U r the person to be held responsible since package was in your possession. You should compensate for the loss. You can't just runway by saying we lost the package. In legality it is violation of contract of bailment.

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Address: Kothaluru, savalyapuram mandal, guntur district

The delivery boy who came for pickup product he didn't have manners he is talking rashly and he even pickup product at door step he is saying too long mam but distance is 4 km

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 5, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I ordered shoe from Myntra on 26 November and they shipped on 27 November by Ecom express but from 27 November, they are just showing "pickup rescheduled" and nothing today is 3 December. This is worst service I have ever experienced by any ecommerce site or delivery site Ecom express.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 5, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Ecom express tracking details are not showing in last 20days. my shipment is very important and urgent please inform the shipment location iam the collect the order

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Dec 02, 2020

Updated by odurivenkataramana My AWB no is [protected]

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 14, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We sincerely apologize for the inconvenience caused to you. As per our records the said shipment is currently untraceable in our network. We have updated the same to your shopping portal so request you to kindly contact them for further assistance.

Regards,
Ramen
Team Ecom Express

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I want to return my products in meesho...accepted my return but no one come and pick up my products and then every day evening I got message pickup failed. What is the reason no one called me and nobody came

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Product batter is very bad.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 5, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Vill Kastha PO Solara PS Paraiya Dist Gaya Bihar pin- 824209

I ordered a goods from Amazon website that was delivered on 30/11/2020 and I requested to return the same after delivery. The pickup was scheduled for 01/12/2020. But the person who has been assigned to collect the article does not even call me or never attempted to pickup at my address and he updated the status that I was not reachable while I am receiving almost 100 calls in a day and how is it possible that your pickup person's call does not getting connected to me.?

Kindly look into the issue and take proper action.

Amazon Order No.- AwB [protected]

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Ramen
Team Ecom Express

Verified Support

Dec 10, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ramen
Ecom Express Team

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Address: Calicut,kerala

The delivery boy who came for delivery don't have any manners. He didn't even deliver the product at the door step which they r promising. Also he had thrown the product.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 2, 2020

Verified Support

Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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