Ecom Express Complaints & Reviews

Courier: Ecom Express
Tracking Number:[protected]

I have reinitiated the pickup it only says reverse pickup not complete. Please look into this its a return order.its been 10 days since I have complained.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 5, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Koothuparamba

I have booked a product from Amazon and it was couriered through ecom express..I started getting messages 3 days before the expected delivery date. The messages were with same content that your item will be delivered today..But I never got a call from the delivery boy.End of the day I get another message that delivery has been rescheduled at customer's request..On the expected delivery date I get another message that item is returned as per customer's request.I never got a call from them.If my number was not reachable I would have got missed call alert..zI called up Amazon and said that I am ready to go and collect the item from the courier office if I would get their contact number..but nothing happened..Ecom express is a fraud establishment...

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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The shipment number is [protected]. I have not received the item till date but it is marked as delivered. I have taken this issue to ECOM EXPRESS team but I have not received reply till date.

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Anil Kumar Reddy Bogati

Dec 14, 2020

ITS BEEN 10 DAYS what is Ecom express doing till date.

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I haven't received any call from the delivery agent regarding the parcel.But in site they mentioned like customer refused to accept the parcel hence ofd lock applied.

Order ID:IDZO[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 5, 2020

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Have ordered a shipment on 20th Oct from an online store. The delivery agent (ecom Express) has lost the shipment since 29 Oct. I have contacted their customer care executives nearly 7 times. Everytime they promised me that my issue will resolved and they will contact me. But no resolution till date . It's been more than a month.. Under their lien the package has been lost. I have also prepaid for the shipment . There is no resolution from the online store ( asianpaints) as well. They say it is the delivery agent error and they are not responsible. I have lost the money in this. My shipment tracking number is [protected]

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

We sincerely apologize for the inconvenience caused to you. As per our records the said shipment is currently untraceable in our network and has been declared as lost and same has been updated to your shopping portal. Request you to kindly contact your shopping portal for assistance.

Regards,
Ramen
Team Ecom Express

Dec 06, 2020

Updated by Varunlk Package was your responsibility. You are the courier agency. U r the person to be held responsible since package was in your possession. You should compensate for the loss. You can't just runway by saying we lost the package. In legality it is violation of contract of bailment.

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Address: Kothaluru, savalyapuram mandal, guntur district

The delivery boy who came for pickup product he didn't have manners he is talking rashly and he even pickup product at door step he is saying too long mam but distance is 4 km

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 5, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I ordered shoe from Myntra on 26 November and they shipped on 27 November by Ecom express but from 27 November, they are just showing "pickup rescheduled" and nothing today is 3 December. This is worst service I have ever experienced by any ecommerce site or delivery site Ecom express.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 5, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Ecom express tracking details are not showing in last 20days. my shipment is very important and urgent please inform the shipment location iam the collect the order

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Dec 02, 2020

Updated by odurivenkataramana My AWB no is [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 14, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We sincerely apologize for the inconvenience caused to you. As per our records the said shipment is currently untraceable in our network. We have updated the same to your shopping portal so request you to kindly contact them for further assistance.

Regards,
Ramen
Team Ecom Express

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I want to return my products in meesho...accepted my return but no one come and pick up my products and then every day evening I got message pickup failed. What is the reason no one called me and nobody came

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Product batter is very bad.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 5, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Vill Kastha PO Solara PS Paraiya Dist Gaya Bihar pin- 824209

I ordered a goods from Amazon website that was delivered on 30/11/2020 and I requested to return the same after delivery. The pickup was scheduled for 01/12/2020. But the person who has been assigned to collect the article does not even call me or never attempted to pickup at my address and he updated the status that I was not reachable while I am receiving almost 100 calls in a day and how is it possible that your pickup person's call does not getting connected to me.?

Kindly look into the issue and take proper action.

Amazon Order No.- AwB [protected]

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Ramen
Team Ecom Express

Verified Support

Dec 10, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ramen
Ecom Express Team

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Address: Calicut,kerala

The delivery boy who came for delivery don't have any manners. He didn't even deliver the product at the door step which they r promising. Also he had thrown the product.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 2, 2020

Verified Support

Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: [email protected]

Website: [email protected]

Mere dwara magaye Gaye shoes jo magaya tha wo nhi aye hi aur no bhi 6magaya tha to 9aye hi

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Address: Rajakumari

Agent do not ship my item and he don't contact me. I cannot contact him because of the unknown pin number. It is horrible actually. Deliver the product immediately.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 3, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: A block industrial area near Sakti Nagar Delhi 110033

Shoes mangaya Gaya tha o nhi Aya hi aur 9no bhi hume ये bilkul pasand नहीं

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 2, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: F6 doordarshan colony dharampura no 1 jagdalpur bastar pin 494001

Hello, my product tracking ID is [protected]. This product reached to my nearby facility center since 26 November and your delivery agent don't want to deliver at the door he said to me come and pick up your delivery when I said I don't able to pick up my product to your facility center he reschedule my delivery without my concern and wrote wrong information in Amazon he did continue to last 6 days. I call many time to ecom express customer service but they always said next 24 hour your product will deliver. If your courier team isn't capable to provide services then you won't fool the seller and consumer. I'm totally frustrated with your team idiotic behavior and false claim... If your service like this then I don't want to order anything to Amazon who choose you as a business partner

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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I bought that product from on 20th Nov 2020 from KUSINT ELECTRONICS PRIVATE LIMTED, 11, Okkaligara Street, Maraghadhama Temple
Attibele Anekal Tq, BENGALURU, KARNATAKA, 562107
Order Number:[protected] Invoice Number : IN-993
Order Date: 20.11.2020 ( Fully paid in advance to Amazon).

Delivery person called me on 26th Nov 2020 phone no. [protected] (don't know the name) but not delivered anything not even come to my address but on 28th Nov 2020 I got a delivery massage from Amazon that product is delivered on 26th No 2020. I mailed to Amazon for refund back. Today got a new massage that courier person can't reach me
for pick up . I can't understand what is going on??? I didn't even got my product
then what is the meaning of pick up!!!
Please do need full as soon as possible.

Regards
ABHISHEK DAS
[protected]

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2020

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Bisham Kujur Bisham Kujur

Nov 30, 2020

Sir,
Plz return parcel and refund money 1099.combo purana shirt mila hai .mai apse request karta hu ki ap product le jaye.

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Ecom Express Customer Care's response, Dec 2, 2020

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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My product is not delivered. I never received a call from the delivery guy. Yet they marked my product as undeliverable. I have called the provided delivery boy number. But they are not even picking up. I need my product. I have attached the tracking details and calls i have made to contact delivery boy.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 2, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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Ajay Nairg

from Powai, Maharashtra

Dec 3, 2020

Please explain how can you hire such irresponsible employees. When i search for the reviews about this delivery center, i saw many complaints same as mine. How can you compensate me for my time and effort i have put into this. And i lost 120 rupees because of your irresponsible employees.

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Address: Kollur

I have received package with barcode [protected]
Which was for fossil combo watches and I have received titan watch in fast track box within package. Such a cheat!!! Shame!!! Please do the needful ASAP. Plz return my money or my true order.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 2, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express!

We are just a courier service provider required to pick up and deliver the shipments in packaged condition itself as is handed over to us by the Shipper based on courier order details assigned to us by the Shipper.

Being neither the seller nor the manufacturer of the product, we have no relation to the sale, quality, packaging or other aspects of the product.

Request you to kindly contact your shopping portal for further assistance.

Regards,
Ramen
Team Ecom Express

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Rom108

from Powai, Maharashtra

Dec 2, 2020

Please let me know the further details atleast:
Shopping portal
Shipper/seller enlisted with you
Please convey the complaint to them

Thanks
Email: [protected]@gmail.com

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Address: Nehru Road Taldanga, near Loyola School, Chirkund, dhanbad, 828202

I ordered 2 items from myntra on 26th november 2020 and both are shipped together with order no. [protected], and AWB no. [protected].
It's been 5 days of my order and but from last 3 days Ecom express is showing "Pickup Rescheduled".
This is pathetic!!
It's my daughter's birthday present!!...it never takes that late with flipkart but with myntra, delivery of the package is always troublesome. Kindly please resolve the issue before 2nd December.
Please it's a request. Kindly please resolve it as soon as possible. Please..

Pickup Rescheduled for 3 days continously that's frustrating!!!
Please solve it as soon as possible.
Thank you

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Nov 30, 2020

Updated by Prakriti Harsh Please respond...it's urgent

Nov 30, 2020

Updated by Prakriti Harsh Kindly resolve it before 2nd dec

Nov 30, 2020

Updated by Prakriti Harsh Can you please respond and solve this issue before 2nd dec...it's urgent sir

Verified Support

Dec 02, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

Ecom Express Complaints & Reviews

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Received wrong package.....

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Kindly resolve the issue of this "Pickup Rescheduled " since 3 days continously, It's my daughter's birthday present.

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