Ecom Express Complaints & Reviews

My FLIPKART "Pre-paid" shipment awb [protected] is out for delivery by ECOM executive Ph: [protected] .it is out for delivery from 3 days but mot reachi to me... Please rectify the problem...

Dear sir i ordred product by paytm mall for 19/11/2020 and this product is not deliver by me and online ur tracker is seen delivreid but i no rrcived my product

Why my product delay. It takes so much of time. Why should do this. I need my product within 2 days. So irresponsible. [protected] is my product tracking id.

Mobile [protected]
मेंने जो शर्ट का ओर्डर किया मुझे उस्के बदला दुसरा दिया. I want Replace
Cheater

Without delivering the item ECom express courier delivery boy sent sms stating that item was delivered to me @19.34pm on dt 24/11/20.But no response even after complained verbally by a phone to your representative on dt 25/11/20 and complained in feed back and to Amazon cs-reply . I need refund immediately

My order was supposed to be delivered by 25th November. I'm getting frequent messages (3 times) stating that the Ecom executive is out for delivery. Then, he would give me a missed call and as soon as I try to answer the phone, its disconnected.
I think his intention is not to deliver the product and giving the reason as "Customer not available"

The flipkart order id is awb: [protected]

Https://ecomexpress.in/tracking/?awb_field=[protected]&s=

Awb[protected]

Its not delivered to my address n I didn't get call from delivery service n he update deliverey

I called ecomexpress customer care n raised complaint two times but no use no response

I ordered an earphone from paytm and it came through ecom express and their delivery date is 26 November 2020 and it shows product is delivered to me at 26 November at 10 am but until now i don't get my product. Executive which carry my parcel is Lalit Kumar ([protected]). My order number is [protected] and AWB no. Is [protected]. It shows how you doing fraud with your customers. Please don't believe in those such fraud sites. They took online money from you and did not give you product.

Yesterday I got a call from ecom express they are asked when r u from I told them my address .I got a message from ecom product is delivered but I didn't get the product still I'm waiting for my product

We have a order that needs to be delivered through ecom express with the tracking id [protected] has not delivered but got msg that it is delivered. As it is a prepaid order it ll be a loss for us. Hoping for best to get my product back

AwB [protected] though received by the local agent on 25 th Nov, 2020.when contacted with PIN was refused to deliver the article at home address, instead insisted to collect the same from Office.when a good number of customers reached the office, it was found to be closed, When the a customer managed to get the phone number of the delivery boy/ staff and contacted him over phone, he reached the spot after lapse of at least one hour and misbehaved the customer, saying that where from they got his phone number and refused to deliver the parcels. However, after making the customer waiting, he asked the delivery code of the customers parcel and delivered the artcles.The customers had to travel 5 to 9 km distance from their home for collecting their articles thereby causing them a great hardship.Moreover, during the physical delivery, there was an altercation between the staffs and customers.The staff of the local office misbehaved the customers who were waiting to take delivery of their respective parcels. Further, I regret to inform you to investigate the matter thoroughly and necessary steps.

Hi, i ordered a product from flipkart on 10th Nov. Delivery was supposed to happen on 21 nov and not deliverd yet . Costmer care not doing anything. The ecom express services is very poor . The parcel is in transit last 11 days . Dont know why you guys not delivering it .

This is my order tracking details

Ecom ExpressEcom Express Tracking
[protected]


Transit(11Days)
[protected]
20:33:00
Bag scanned at DC, GURUGRAM
[protected]
20:16:00
Bag scanned at Hub, GURUGRAM
[protected]
16:09:00
Bag connected from HUB, GURUGRAM
[protected]
03:10:00
Bag scanned at Hub, GURUGRAM
[protected]
14:10:00
Bag connected from HUB, DELHI
[protected]
11:52:00
Bag scanned at Hub, DELHI
[protected]
10:20:00
Bag scanned at Hub, DELHI
[protected]
18:25:00
Bag scanned at Hub, DELHI
[protected]
14:48:00
Bag scanned at Hub, GURUGRAM
[protected]
00:16:00
Bag scanned at Hub, GURUGRAM
[protected]
10:38:00
Bag connected from HUB, DELHI
[protected]
07:29:00
Bag scanned at Hub, DELHI
[protected]
14:52:00
Shipments arrives at Processing center, GURUGRAM
[protected]
14:52:00
Shipment connected to INDIA ONE-I1P, GURUGRAM
[protected]
13:41:00
Shipment in-scan at DC, GURUGRAM
[protected]
13:41:00
Bag scanned at DC, GURUGRAM
[protected]
09:26:00
Shipment connected to INDIA ONE-I1P, GURUGRAM
[protected]
09:26:00
Shipments arrives at Processing center, GURUGRAM
[protected]
06:32:00
Shipment in-scan at DC, GURUGRAM
[protected]
06:31:00
Bag scanned at DC, GURUGRAM
[protected]
01:47:00
Bag scanned at Hub, DELHI
[protected]
19:51:00
Bag scanned at Hub, GURUGRAM
[protected]
10:23:00
Bag scanned at Hub, GURUGRAM
[protected]
22:47:00
Bag scanned at Hub, BENGALURU
[protected]
21:36:00
Bag scanned at Hub, BENGALURU
[protected]
20:56:00
Shipment connected to GURGAON-GGC, BENGALURU
[protected]
16:27:00
Shipment Picked Up from Seller, BENGALURU
[protected]
09:59:00
Shipment Information Received

Fraud of 999 rupees done with me by abhi enterprises gohana, haryana
he choose shipment for cod method and not share his number.

i ordered shoes through Instagram id (fashionn_clip) but the seller has done fraud to me by providing wrong product.

he has not given bill in the parcel.
he delievers courier through (ecom express private limited) with Awb no - [protected]
order id[protected] sold by abhi enterprises from gohana, haryana

sir please do something

I want to return back product to seller ecom courier not co operating

The shirt reached but the Purana shirt came out in it

I have recieved the wrong product
i want the product returned
Nothing matched
The store name was Thesantastoree
AWB [protected]

MY contacxt info: [protected]/[protected]

Dear team,
Order is not delivered since last 8 Day lock applied status shown. Customer care says ever next u ll get your order but no positive response From your side..my oder I'd [protected]
Do the needful I needed it urgently

Dear team
I am very disappointed with Ecom express my order is not delivered From last 8 days I am continusly calling to customs care still no positive response From your side ..my order is locked yesterday lock removed and again lock applied .may I know when I ll get my product or not .. please reply waiting from your side ..my order I'd is ID [protected]

I had purchased a bag with makeup kit from a online retailer boutique, for whom ecom express pvt. Ltd is the delivery/courier agent.
I had received an sms stating
"dear customer, your order shipment awb [protected] is out for delivery by ecom executive ph: [protected] pin: xxxxxxxxxxx"

I was waiting on 24/11/2020 for the delivery agents/courier agents to contact me for the exact location (Though i had given the correct and complete address). Nothing was delivered.
The next day, also, i waited and nothing was delivered . Then i checked my sms again and i see this message
"your order awb [protected] was undelivered as the address was unlocatable. For further instructions, click http://ecxp.in/?q=[protected]"

No one from ecom express had contacted me to guide them to the location and they had the audacity to falsely state on the awb tracking system on 24/11/2020 that
"shipment un-delivered shipment attempted - wrong address"

Today, i waited but no contact from executive

I have had many deliveries from amazon, flipkart done. If the delivery executives dont know my location, they would call me and get directions. But this is the first time i get this type of a bad experience

My part of order no. [protected] is still pending 4 days back they sent msg of order out for delivery after sometime they text my address is unrechable. How's this possible? They themself delivered so many orders in past 2 years in same address. Every time your service is like this. Need complete management change in kurseong site.

Delivery guy must handover the items at the door step but he is saying we have to go near to him where as very far from the my place ..and he spoked rudely with me.
shipment awb [protected]
Ecom executive ph : [protected]
my number:[protected]