Hi Team
Its Related to one Myntra pick up issues, pick up has done on 3rd of Nov 20 at 3.44pm, initially i received a message from ecom express on 30th oct 20, your Myntra return pick up order [protected], and after 3 days i received a call from ecom express dialer number at 3:34pm and i guided him to reach my address and that guy pick the parcel, after that no update from myntra as well as ecom express, i reached to Myntra they said product not reached at warehouse, then i reached ecom express team, they are also saying different story, so please request take action against that agent order id assigned to agent and help with solution.
Thanks & Regrads
Anjan Kumar
M-[protected]
Nov 21, 2020
Complaint marked as Resolved how complaint resolved, i am not received any update as well as i am not received my refund yet
Ecom Express customer support has been notified about the posted complaint.
Nov 21, 2020
Updated by Anjan mohanty1996 So any step or action taken by ecom express i dont think so.
Verified Support
Nov 23, 2020
Ecom Express Customer Care's response Dear Sir,
Greetings From Ecom Express.
Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-connection of your Return shipment which already has been picked up, so we shall coordinate with our center to look into the matter and resolve at the earliest.
Regards,
Ramen
Team Ecom Express
Nov 26, 2020
Updated by Anjan mohanty1996 Hi Ecom Team
Its been more than 23 days i am struggling to get resolution every day your support team said only one scripted statement that is sir give us 24hrs, how many 24hrs needed to investigate DC of my nearest and which agent align to pick and why that agent not updated pick up has done, i have 2 call recording of 3 nov 20 while i was communicating to Ecom pick up guy, waiting with postive response .
Verified Support
Dec 03, 2020
Ecom Express Customer Care's response Dear Sir,
Greetings from Ecom Express!
We are sorry for the inconvenience caused. As per the confirmation, your shipment has been returned back to you.
Regards,
Ramen
Team Ecom Express
Greetings from Ecom Express
Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.
Regards,
Ramen
Team Ecom Express