Claimed

Ecom Express Complaints & Reviews

1.8
Updated: Aug 20, 2025
Complaints 6467
Resolved
1268
Unresolved
5199
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Ecom Express reviews & complaints page 164

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Amish Mishra
Nov 20, 2020
Report
Copy

Website: zoomin via ecom express

I placed an order over zoomin to give a gift to near one and at the time of placing the order, it showed the estimated time of delivery from 20-23 November but now they rescheduled the delivery and still, the product has not been dispatched yet. My zoom-in order id is ZO[protected] and my ecom express tracking id is [protected]. Kindly help.
Ecom Express customer support has been notified about the posted complaint.
Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    Nazreen Hassan
    from Powai, Maharashtra
    Nov 20, 2020
    Report
    Copy

    Product not delivered iam calling to courier for the past 1 month but no one is responding such a fraud
    +1 photos
    Ecom Express customer support has been notified about the posted complaint.
    Nov 20, 2020
    Updated by Nazreen Hassan
    My awb no. [protected]
    Dear Mam,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Ramen
    Team Ecom Express
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      C
      Cherrybird143
      from Powai, Maharashtra
      Nov 20, 2020
      Report
      Copy

      Address: Anandapur,keonjhar,pin758021,odisha

      I got the return idbefore6 days.no one contact me.no one came to pickup my order.after 6 days my pickup cancelled due to not visited in my address. I'm every month they deliver 1 -2 product in my address. Then how can they wrote that they couldn't reach in my address.my pickup id-[protected]
      [protected]
      Ecom Express customer support has been notified about the posted complaint.
      Dear Sir/Mam,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Santosh202020
        Nov 20, 2020
        Report
        Copy

        Address: Post office, Ambadola

        A product was ordered in Amazon. The product has been arrived at the local ECom office. The courier boy called me and told to collect the parcel from their office which is about 25 Kms away from my residence. When I asked him to make it door delivery, he is asking for extra Rs.40/- which is unfair and illegal practice. I want the product to be delivered at my home.
        Ecom Express customer support has been notified about the posted complaint.
        Dear Sir,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          SandeepK22
          Nov 19, 2020
          Report
          Copy

          We are writing this to you regarding non-delivery of item from Ajio shopping site (ECOM Express Carrier).
          We received the invoice but we have not received the item we ordered and we had made payment through credit card during the time of placing the order.

          Ajio Order ID: FL[protected]
          ECOM Express Carrier AWB Number: [protected]

          We checked with family members and neighbors if any parcel is received from ECOM Express. BUT ALL SAID NO.

          We contacted ECOM Express Carrier customer care ([protected]) on Friday (November 13th 2020) evening and 17th Nov 2020. They took AWB Number: [protected] and they told me that item was delivered. When we mentioned that item is not delivered they mentioned they will get back to us but we didn't receive any call. We contacted ECOM Express Carrier customer care today also but didn't receive any proper output.

          We requested ECOM Carrier Customer Care to share the person name to whom the item was given to and also asked to share ECOM Carrier Devenahalli branch contact number. But they are not sharing any details of it.

          We are not able to reach Ajio Customer care[protected] as all lines are busy.

          Please kindly help in this matter and request to get our item delivered to the delivery address.

          Thank you.
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Nov 23, 2020
          Ecom Express Customer Care's response
          Dear Sir,

          Greetings From Ecom Express.

          Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

          Regards,
          Ramen
          Team Ecom Express
          Verified Support
          Jan 27, 2021
          Ecom Express Customer Care's response
          Dear Sir,

          Greetings from Ecom Express

          We sincerely apologize for the inconvenience caused to you. As per our records the said shipment is currently untraceable in our network and same has been communicated to shopping portal.

          Request you to kindly contact your shopping portal for assistance.

          Regards,
          Ramen
          Team Ecom Express
          Dear ECOM Express Team,

          Please provide an update on this. When can we expect this to be resolved? This issue is open for long time. Please send us the product.
          Ecom Express Customer Care's response, Dec 2, 2020
          Verified Support
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
          SandeepK22's [Complaint's author] reply, Dec 6, 2020
          AWB Number: 2629068495
          SandeepK22's [Complaint's author] reply, Dec 11, 2020
          AWB Number: 2629068495
          Please provide updates. Thanks
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            Neela Patnala
            from Bengaluru, Karnataka
            Nov 19, 2020
            Report
            Copy

            Product ordered from Amazon Tracking ID: [protected] not delivered and status updated as incomplete address. To the same address, Amazon delivery persons are delivering the parcels, why is Ecom unable to ???. Top of it, I haven't received any call from the delivery agent to confirm/ get directions of my address.
            Ecom Express customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Palaniyappantk
              Nov 19, 2020
              Report
              Copy

              I am Fully disappointed because my delivery boy took extra money 322rs October 18 2020 I rised compliant that day only but still now I didn't get money
              I ordered book 670rs I given attached ment below I called so many times around 20 times my Main balance getting low
              +1 photos
              Ecom Express customer support has been notified about the posted complaint.
              Nov 19, 2020
              Updated by Palaniyappantk
              P
              Dear Sir,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Ramen
              Team Ecom Express
              Dear Sir/Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Ramen
              Team Ecom Express
              Palaniyappantk's [Complaint's author] reply, Dec 22, 2020
              My awb number is 426940659
              Helpful
              Found this helpful?
              2 Comments
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Ardhra P Nived
                Nov 19, 2020
                Report
                Copy

                My product is out for delivery on 16th November 2020
                And i got call from agent on morning same day.
                But hé didn’t deliver my order till now. It has been 3 days already. Where is my item? I want to register a complaint
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Dear Sir,

                Greetings from Ecom Express

                Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                Regards,
                Ramen
                Team Ecom Express
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Anjan mohanty1996
                  from Powai, Maharashtra
                  Nov 18, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  Hi Team
                  Its Related to one Myntra pick up issues, pick up has done on 3rd of Nov 20 at 3.44pm, initially i received a message from ecom express on 30th oct 20, your Myntra return pick up order [protected], and after 3 days i received a call from ecom express dialer number at 3:34pm and i guided him to reach my address and that guy pick the parcel, after that no update from myntra as well as ecom express, i reached to Myntra they said product not reached at warehouse, then i reached ecom express team, they are also saying different story, so please request take action against that agent order id assigned to agent and help with solution.

                  Thanks & Regrads
                  Anjan Kumar
                  M-[protected]
                  +2 photos
                  Nov 21, 2020
                  Complaint marked as Resolved 
                  how complaint resolved, i am not received any update as well as i am not received my refund yet
                  Ecom Express customer support has been notified about the posted complaint.
                  Nov 21, 2020
                  Updated by Anjan mohanty1996
                  So any step or action taken by ecom express i dont think so.
                  Verified Support
                  Nov 23, 2020
                  Ecom Express Customer Care's response
                  Dear Sir,

                  Greetings From Ecom Express.

                  Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-connection of your Return shipment which already has been picked up, so we shall coordinate with our center to look into the matter and resolve at the earliest.

                  Regards,
                  Ramen
                  Team Ecom Express
                  Nov 26, 2020
                  Updated by Anjan mohanty1996
                  Hi Ecom Team
                  Its been more than 23 days i am struggling to get resolution every day your support team said only one scripted statement that is sir give us 24hrs, how many 24hrs needed to investigate DC of my nearest and which agent align to pick and why that agent not updated pick up has done, i have 2 call recording of 3 nov 20 while i was communicating to Ecom pick up guy, waiting with postive response .
                  Verified Support
                  Dec 03, 2020
                  Ecom Express Customer Care's response
                  Dear Sir,

                  Greetings from Ecom Express!

                  We are sorry for the inconvenience caused. As per the confirmation, your shipment has been returned back to you.

                  Regards,
                  Ramen
                  Team Ecom Express
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Alias varkey
                    Nov 18, 2020
                    Report
                    Copy

                    My order from purple is shipped by Ecom Express. But they didnot delivered my product Yet
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Sir,

                    Greetings from Ecom Express

                    Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                    Regards,
                    Ramen
                    Team Ecom Express
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Sahil karan
                      Nov 18, 2020
                      Report
                      Copy

                      My order is shipped by ecom express from amazon. Delivery boy refuse to doorstep delivery. And misbehaved with me. Gave a fake reason for not delivered to item. I am every time available at home.
                      Awb- [protected]
                      Ecom Express customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Santoshpatil82
                        Nov 18, 2020
                        Report
                        Copy

                        Address: Ecom express , Gulbarga branch , Karnataka

                        Hi, this is santosh patil, my product shipped was through ecom express from Flipkart it had reached destination city Gulbarga on 11th of November but 12 I received a msg that it's out for delivery and in evening I got an update I have refused to except the delivery, then waited for 2 days then again I receive a msg that I m not available, but I didn't receive a single call from these delivery agents, evertime they are giving false update to the company and Flipkart, and now when called to the customer care, they are telling the product is inreturn process . This is third time I m facing this issue with ecom express . My tracking ID for the product is [protected].
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 23, 2020
                        Ecom Express Customer Care's response
                        Dear Sir,

                        Greetings from Ecom Express

                        Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                        Regards,
                        Ramen
                        Team Ecom Express
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          abinash1645
                          from Powai, Maharashtra
                          Nov 17, 2020
                          Report
                          Copy

                          Address: SBI CHIMILA ,AT-CHIMILA ,PO-KODAGADIA ,PS -CHAMPUA ,DIST-KEONJHAR,PIN 758041

                          I have purchased 3 items (1 jeans & 2 sweatshirts) from Myntra . But one item is missing from that parcel i.E jeans.
                          Parcel no - AwB [protected]
                          +1 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            N
                            neranjan kumar s R
                            Nov 17, 2020
                            Report
                            Copy

                            I ordered a product in myntra on 12/11/2020(tracking id :[protected]). Since, the pickup has been rescheduled for the past 4 days. Its urgent, so please take necessary action
                            +1 photos
                            Ecom Express customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              D
                              Deepak Raha
                              from Barpeta Road, Assam
                              Nov 17, 2020
                              Report
                              Copy

                              Refuse to delivery onsite [protected] ECOM17.11.20-1
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Sir,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                Nitinn Nagar
                                Nov 17, 2020
                                Report
                                Copy

                                I've ordered a fashion product from Myntra on 8th November 2020. Since the very first day the ecom Express website shows the "pickup rescheduled". Its been 10 days already and the shipment is not yet picked up. AWB [protected]
                                Ecom Express customer support has been notified about the posted complaint.
                                Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  J
                                  Jattigaraya Dandaragi
                                  Nov 17, 2020
                                  Report
                                  Copy

                                  Address: Shyam Block Kailash Nagar Delhi-110095

                                  I received form Ecom Express courier but damaged and used clothes is packed and Different from what I Ordered
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Dear Sir,

                                  Greetings from Ecom Express

                                  Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    ansarul321
                                    Nov 17, 2020
                                    Report
                                    Copy

                                    One of my parcel is coming from Fastrack, whose AWD no is [protected] & delivery date was 8th of November. but I reseduled it on 9th of November, but still now I didn't get parcel. I call several time to the Ecom customer care. the every day told me that you will get my parcel tomorrow but i am not getting any call or sms.
                                    So I need solution for this problem as soon as possible.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 19, 2020
                                    Ecom Express Customer Care's response
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      G
                                      gks.2603
                                      Nov 17, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      I have not received my courier of awb no [protected]
                                      Sep 28, 2024
                                      Complaint marked as Resolved 
                                      recd
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Dear Sir,

                                      Greetings From Ecom Express.

                                      With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 18th November at the registered address.

                                      Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        K
                                        kanakaraju tammala
                                        Nov 17, 2020
                                        Report
                                        Copy

                                        It's almost completing 9 days but still not deliver to me
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Dear Sir,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit