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Ecom Express Complaints & Reviews

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1.8
Updated: Mar 11, 2025
Complaints 6417
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1266
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5151
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Ecom Express reviews & complaints page 166

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K
Kamlendra Shukla
Nov 11, 2020
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Address: 7042360404 Shyam Block, Kailash Nagar Delhi DELHi,NeW DELHI-110095

My name is kamlendra shukla my order is chenge plesas return my money Village Baghaiyapur MAP ID[protected] Customer ID- 94835
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Nov 18, 2020
Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Ramen
Team Ecom Express
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    K
    Krishna Pratapachandran
    Nov 11, 2020
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    I had placed an order on Myntra on 4 th November, which shows shipped in Myntra website on 7th November. The tracking number of the product is [protected]. When I checked with the same on 'ecom track your order', it shows pickup rescheduled from 7 th November till 11 th November. What is the cause of this delay in pickup?
    Ecom Express customer support has been notified about the posted complaint.
    View replies
    Dear Sir,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Ramen
    Team Ecom Express
    Reply
    Krishna Pratapachandran's [Complaint's author] reply, Nov 12, 2020
    The item has been picked up, thank you for the response.
    Krishna Pratapachandran's [Complaint's author] reply, Nov 12, 2020
    The item has been picked up, thank you for the response.
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      S
      Shivakumar Pali
      Nov 11, 2020
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      Address: Gadag apmc

      Product problem
      Ecom Express customer support has been notified about the posted complaint.
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      Le langa sulemakla
      Reply
      Dear Sir,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
      Reply
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        A
        anil madkunte
        Nov 11, 2020
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        Address: vittalwadi jukkal, manilreddy

        Don't received my order
        +1 photos
        Ecom Express customer support has been notified about the posted complaint.
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        Dear Sir,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
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          M
          Madhava rao yandamuri
          Nov 11, 2020
          Resolved
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          Resolved

          Address: Kakinada

          The product order from Amazon on 30 Oct not delivered and the status shows Order delivered on 8th Nov 2020. I need the product.
          Nov 16, 2020
          Complaint marked as Resolved 
          I have visited the Ecom Express my self and collected my product on 15th Nov 2020. You people ate failed to resolve my issue. And they request me to submit my OD proof. I have submit my ID proof to email [email protected].
          Ecom Express customer support has been notified about the posted complaint.
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            C
            Christa sanova
            Nov 10, 2020
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            My tracking no is [protected].order I'd is[protected].real delivery date was 8 november.but I didn't get my parcel.what is the reason.take necessary actions
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Ramen
            Team Ecom Express
            Reply
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              D
              dr geena Rajan
              from Mumbai, Maharashtra
              Nov 10, 2020
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              I had ordered a product from Amazon which was shipped via ecom express, on 10th November morning I receive a message product is out for delivery and at about 5:22 I receive a message that the product is delivered but I did not receive it, the delivery executive did not give me a call also, if they can't deliver the product why do they take up the service, such a pathetic delivery service by ecom, the delivery executive name is nandesh r.
              The Awb number is 202
              +3 photos
              Ecom Express customer support has been notified about the posted complaint.
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                D
                deepakkalakat
                Nov 10, 2020
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                Address: Ecom Express, Edat, Payyanur, Kerala 670 307

                Ordered 2 items via amazon and they are shipped with Ecom Express. The delivery agent (Ecom Express Payyannur, Kerala) refused to deliver the items to my address. He asked me to collect it from a point which is 3km away from my home. He argued and misbehaved and eventually the delivery agent has returned the items without my consent.
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Ramen
                Team Ecom Express
                Reply
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                  K
                  Kim Hyun Ri
                  Nov 10, 2020
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                  Address: Kusumtola, 12th APBN., 15 NH, Pin-784189

                  I have ordered two products on meesho app & order no. is 20789695 and supplier is AB'S COLLECTION. The delivery boy's behaviour was so rude & pathetic & has no brain. I had already told him my address but he went to the wrong address. I called him again and told my address properly, he told me that he would reach my address 10mins later. But he was still not arrived, so I called him again after waiting for 20mins later he reversely shouted on me to wait for him for a while. In anger, i also said to cancel the product, I don't need it. The delivery boy no. is [protected].
                  I want a strict action on him. I'm a female how can he talk with a girl like this.. Is this the sense of behaviour of staff for customers to talk?
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 12, 2020
                  Ecom Express Customer Care's response                   Dear Sir,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    M
                    monikabalan
                    Nov 10, 2020
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                    Tracking no [protected]

                    Order showing delivered on 5th November.. But really not delivered it to my customer.. Courier people cheating
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 12, 2020
                    Ecom Express Customer Care's response                     Dear Mam,

                    Greetings From Ecom Express.

                    Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                    Meanwhile, you can provide your alternate contact number to assist you.

                    Regards,
                    Ramen
                    Team Ecom Express
                    Verified Support
                    Nov 16, 2020
                    Ecom Express Customer Care's response                     Dear Sir,

                    Greetings

                    Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

                    Regards,
                    Ramen
                    Ecom Express Team
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                      S
                      Sadiqua Usmani
                      Nov 10, 2020
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                      Very rude and highly unprofessional. Harassing females
                      Ecom Express customer support has been notified about the posted complaint.
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                        S
                        shubhshubham02
                        from Powai, Maharashtra
                        Nov 10, 2020
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                        I recieved garbage cloth in my order and the courier boy took money and later did not recieve any call. My order Awb no is [protected]. I ordered from markettoo online website and the site does not has any contact number and there is email address is also incorrect
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir,

                        Greetings from Ecom Express

                        Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          A
                          ABRAR SHAH
                          Nov 10, 2020
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                          Address: At. po Belkhed Tq Telhara Dist Akola

                          The boy said I am not Reach My village, and come 10 km to collect the parcel
                          My Parcel not delivered yet In Time.
                          AWB [protected]
                          [protected]
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            B
                            bharath5963
                            Nov 10, 2020
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                            Sir, my return for AWB NUMBER :[protected] was picked up from my end yesterday ... but still the status of shipment is showing " REVERSE PICKUP NOT COMPLETE" so, kindly resolve this issue quickly, . and also speed up the reverse pickup process as fast as possible ...
                            +1 photos
                            Ecom Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir,

                            Greetings From Ecom Express.

                            Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-connection or no update of your Return shipment which already has been picked up, so we shall coordinate with our center to look into the matter and resolve at the earliest.

                            Regards,
                            Ramen
                            Team Ecom Express
                            Reply
                            Ecom Express Customer Care's response, Nov 19, 2020
                            Verified Support
                            Dear Sir,

                            Greetings From Ecom Express.

                            We regret for the inconvenience caused to you due to the delay in response. As per the update, the return shipment which was picked up has been returned back to you.

                            Request you to kindly confirm the return.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              B
                              bharath5963
                              Nov 10, 2020
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                              Sir, my return for AWB NUMBER:[protected] has picked up from my end yesterday ...but the status is still showing " REVERSE PICKUP NOT- COMPLETE" so please resolve this issue quickly and also update the status of the reverse pickup.
                              Ecom Express customer support has been notified about the posted complaint.
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                                A
                                Adhil S Aboobacker
                                Nov 9, 2020
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                                Address: Ecom Express - 8642387254 Thamarasser

                                When i do online shopping sometimes my shipments are carried by ecom express near to my place Ecom Express - [protected] . They never call us when the item reach their hub and we have to go to the hub all the day. We get a message that they called us and never picked. Actually they never call. This behaviour is so irresponsible and bad for a company like you
                                My contact number -[protected]
                                [protected]@gmail.com
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
                                Reply
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                                  B
                                  bharath5963
                                  Nov 9, 2020
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                                  Sir, my return for AWB NUMBER:[protected] has been picked up from my end, but the status is still showing "REVERSE PICKUP NOT COMPLETE", so kindly resolve this issue as fast as possible and also update the status of reverse pickup.
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir,

                                  Greetings from Ecom Express

                                  Request you to kindly contact your shopping portal to re-register the reverse pick up request as its been cancelled due to Quality Check.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    M
                                    Muskan Mundhra
                                    Nov 9, 2020
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                                    Address: Ground floor, 13/16 min,17min,Samalka,Old delhi, Gurugram road, Haryana,122002

                                    I ordered a Kurta set and got some other product instead of it. I want my money back. It was worth ₹799.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      T
                                      Teriza
                                      from Powai, Maharashtra
                                      Nov 9, 2020
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                                      Address: Nagaur

                                      My product from Myntra was picked up for return from your ecom agent on 27th October 2020 at 3:16pm from 344/1, housing Board, Nagaur Rajasthan but he did not provided me any reciept for it and took it his home without submitting it.
                                      I have done everything possible to me but no action has been taken yet. Your agent has caused mental torture to me. Please see the matter and solve it asap.
                                      +1 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 11, 2020
                                      Ecom Express Customer Care's response                                       Dear Mam,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Nov 19, 2020
                                      Updated by Teriza                                       Details are included in screenshot. And i have also attached picture of the agent who picked up my parcel. This men from ecom express has also done the same once before too. Please see into the matter.

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                                        A
                                        Ajitun
                                        Nov 9, 2020
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                                        Address: Name - Abhijit patra S/O- Surendra kumar patra Street-Panaspadi,city-balliguda,dist- kandhamal,pin- 762103

                                        The ecom office balliguda have the worst management . My stuffs are theirin their office but they didn't delivered .. they once called me i told them that i will receive 1 or 2 days later after that i went to office i told the deliver guy to search and give my parcel ... since 3 days i am trying but no process...neither they call me to receive from office nor they deliver the parcel at home...some items are automatically returned to seller ...worst experience... i have some medicine which are not available at my place and this guys not at all responds
                                        +3 photos
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 11, 2020
                                        Ecom Express Customer Care's response                                         Dear Sir,

                                        Greetings From Ecom Express.

                                        With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 9th November at the registered address.

                                        Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
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