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Ecom Express Complaints & Reviews

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Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 167

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A
ABRAR SHAH
Nov 10, 2020
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Address: At. po Belkhed Tq Telhara Dist Akola

The boy said I am not Reach My village, and come 10 km to collect the parcel
My Parcel not delivered yet In Time.
AWB [protected]
[protected]
Ecom Express customer support has been notified about the posted complaint.
Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
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    bharath5963
    Nov 10, 2020
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    Sir, my return for AWB NUMBER :[protected] was picked up from my end yesterday ... but still the status of shipment is showing " REVERSE PICKUP NOT COMPLETE" so, kindly resolve this issue quickly, . and also speed up the reverse pickup process as fast as possible ...
    +1 photos
    Ecom Express customer support has been notified about the posted complaint.
    Dear Sir,

    Greetings From Ecom Express.

    Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-connection or no update of your Return shipment which already has been picked up, so we shall coordinate with our center to look into the matter and resolve at the earliest.

    Regards,
    Ramen
    Team Ecom Express
    Ecom Express Customer Care's response, Nov 19, 2020
    Verified Support
    Dear Sir,

    Greetings From Ecom Express.

    We regret for the inconvenience caused to you due to the delay in response. As per the update, the return shipment which was picked up has been returned back to you.

    Request you to kindly confirm the return.

    Regards,
    Ramen
    Team Ecom Express
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      bharath5963
      Nov 10, 2020
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      Sir, my return for AWB NUMBER:[protected] has picked up from my end yesterday ...but the status is still showing " REVERSE PICKUP NOT- COMPLETE" so please resolve this issue quickly and also update the status of the reverse pickup.
      Ecom Express customer support has been notified about the posted complaint.
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        A
        Adhil S Aboobacker
        Nov 9, 2020
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        Address: Ecom Express - 8642387254 Thamarasser

        When i do online shopping sometimes my shipments are carried by ecom express near to my place Ecom Express - [protected] . They never call us when the item reach their hub and we have to go to the hub all the day. We get a message that they called us and never picked. Actually they never call. This behaviour is so irresponsible and bad for a company like you
        My contact number -[protected]
        [protected]@gmail.com
        Ecom Express customer support has been notified about the posted complaint.
        Dear Sir,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
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          bharath5963
          Nov 9, 2020
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          Sir, my return for AWB NUMBER:[protected] has been picked up from my end, but the status is still showing "REVERSE PICKUP NOT COMPLETE", so kindly resolve this issue as fast as possible and also update the status of reverse pickup.
          +1 photos
          Ecom Express customer support has been notified about the posted complaint.
          Dear Sir,

          Greetings from Ecom Express

          Request you to kindly contact your shopping portal to re-register the reverse pick up request as its been cancelled due to Quality Check.

          Regards,
          Ramen
          Team Ecom Express
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            M
            Muskan Mundhra
            Nov 9, 2020
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            Address: Ground floor, 13/16 min,17min,Samalka,Old delhi, Gurugram road, Haryana,122002

            I ordered a Kurta set and got some other product instead of it. I want my money back. It was worth ₹799.
            Ecom Express customer support has been notified about the posted complaint.
            Dear Sir,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Ramen
            Team Ecom Express
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              T
              Teriza
              from Powai, Maharashtra
              Nov 9, 2020
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              Address: Nagaur

              My product from Myntra was picked up for return from your ecom agent on 27th October 2020 at 3:16pm from 344/1, housing Board, Nagaur Rajasthan but he did not provided me any reciept for it and took it his home without submitting it.
              I have done everything possible to me but no action has been taken yet. Your agent has caused mental torture to me. Please see the matter and solve it asap.
              +1 photos
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Nov 11, 2020
              Ecom Express Customer Care's response
              Dear Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Ramen
              Team Ecom Express
              Nov 19, 2020
              Updated by Teriza
              Details are included in screenshot. And i have also attached picture of the agent who picked up my parcel. This men from ecom express has also done the same once before too. Please see into the matter.

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                A
                Ajitun
                Nov 9, 2020
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                Address: Name - Abhijit patra S/O- Surendra kumar patra Street-Panaspadi,city-balliguda,dist- kandhamal,pin- 762103

                The ecom office balliguda have the worst management . My stuffs are theirin their office but they didn't delivered .. they once called me i told them that i will receive 1 or 2 days later after that i went to office i told the deliver guy to search and give my parcel ... since 3 days i am trying but no process...neither they call me to receive from office nor they deliver the parcel at home...some items are automatically returned to seller ...worst experience... i have some medicine which are not available at my place and this guys not at all responds
                +3 photos
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Nov 11, 2020
                Ecom Express Customer Care's response
                Dear Sir,

                Greetings From Ecom Express.

                With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 9th November at the registered address.

                Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                Regards,
                Ramen
                Team Ecom Express
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                  D
                  d4dubey.aman
                  Nov 8, 2020
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                  Address: Jhunjhun Dubey, Ward No.4, Phulparas, Madhubani, Bihar-847409

                  On 6th November my product was out for delivery. After sometime I got the message that my product has been delivered. But, I did not get the product neither did I receive any call from the delivery executive regarding the delivery. Later I tried calling the number provided in the delivery message but It was not connecting. Then I submitted in the feedback of the delivery that my product has not been delivered but I have not got any call from Ecom Express. This is utterly unprofessional from those guys. The Awb no. of my product is [protected] from 1MG in the name of Jhunjhun Dubey.
                  Ecom Express customer support has been notified about the posted complaint.
                  Dear Sir,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    M
                    Mukaddim Hussain
                    Nov 8, 2020
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                    On 7 Nov. 2020, I received a call from delivery boy regarding my address to deliver your courier item no. [protected]. I asked him to deliver it in front of my house opposite maruti SUZUKI show room near kareng tini Ali, JOYSAGAR.
                    But a few minutes later, I received a message that the item had been delivered and I had received the item. I called him back, but response received from him.
                    This type of behaviour on the part of the delivery boy will not your entity in any way.
                    Please do the needful at your end to get my package delivered with proper signature to avoid mischief on his part.
                    Regards
                    Mukaddin Hussain
                    KARENG TINI ALI
                    Opp. MARUTI SUZUKI SHOW ROOM
                    P. O. JOYSAGAR
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Sir,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Ramen
                    Team Ecom Express
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                      N
                      NSelvarajV
                      Nov 8, 2020
                      Resolved
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                      Resolved

                      Address: Tuticorin

                      Dear Team,

                      I see that my myntra order bag number UC01654268 is stuck in hub in my town. Kindly provide update on where the package is and when will it be out for delivery.
                      +1 photos
                      Nov 8, 2020
                      Complaint marked as Resolved 
                      Parcel received
                      Ecom Express customer support has been notified about the posted complaint.
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                        P
                        Pavan Thakur
                        Nov 8, 2020
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                        Address: Vijayawada

                        I have ordered a canon camera through reliance digital

                        My shipping delivery date is on 29th October 2020
                        But still they are not delivering the product nd the coustemer care is also not responding they are very neglective

                        I have lost all my wedding projects becoz of them

                        They have repeating the same shipping process but they just don't care

                        They are delivering COD products as usual mine i have paid already

                        Plz take a serious action

                        Before it costs someones life or career


                        THANKYOU
                        +5 photos
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 10, 2020
                        Ecom Express Customer Care's response
                        Dear Sir,

                        Greetings From Ecom Express.

                        We regret for the inconvenience caused to you due to the delay in delivery of this shipment. We have noted your complaint and shall coordinate with our center for current status of the shipment for further connection.

                        We shall keep you updated.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          D
                          Dinesh ekka
                          Nov 7, 2020
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                          Address: Myntra

                          Ecom Express - "Pickup rescheduled" status for last 5 days
                          Please fast delivery
                          +1 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Sir,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            N
                            nixarchu
                            Nov 7, 2020
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                            Address: Mharajganj Siwan District pin 841238

                            As i mentioned in the subject your one of the courier boy has misbehaved with me and denied to deliver my parcel from flipkart.
                            Ecom Express customer support has been notified about the posted complaint.
                            Dear Sir,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              K
                              Kowshik Selvam
                              Nov 7, 2020
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                              Address: Pollachi

                              My consignment no is [protected]

                              i have ordered in Amazon india

                              my name is Selvappriya
                              contact no :[protected]

                              My consignment still not delivered but you have updated as it has been delivered on 07.11.2020

                              Place : pollachi 642103
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Sir,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                B
                                Bolla Ganesh Reddy
                                Nov 7, 2020
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                                Address: Piduguralla

                                Use to cheat
                                Ecom Express customer support has been notified about the posted complaint.
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                                  B
                                  Bolla Ganesh Reddy
                                  Nov 7, 2020
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                                  Address: Piduguralla
                                  Website: Myntra

                                  We Order on cash on delivery. But they used to ask me pay money before we received the product 💔
                                  Ecom Express customer support has been notified about the posted complaint.
                                  As possible as soon take the reaction... Tqq
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                                    S
                                    Sujit6167
                                    Nov 7, 2020
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                                    Address: PATTAN ,BARAMULLA,J&K

                                    Slow delievery
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      S
                                      SARATH KUMAR V R
                                      Nov 7, 2020
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                                      I have Been Booked a Product from MI Website and was Shipped Through Ecom Express On 31 Oct and the Courier was arrived at My DC (Vellarikundu, kasaragod, Kerala) Location which is my Delivery Center on 04th Nov, but The courier wasn't Delivered yet on after 3 days of waiting, So I go to the Delivery center and I ask for the status. I Got bad attitude from the Executive Who has managing the Office, He was harassed me and Had bad words and said that he will not willing to deliver my order He said He will return it back. and said bad words The date is 07 th Nov morning 8.00am i am go in the Office. He Use Bad words and tell me that He left so many packages there not Delivering in there. You Can do what ever You had. I am so Disappointed and Come Back from there. As a customer I didn't Expect that Kind of Response from The Executive. Please Do the Need full or Return my Product. It was a Birthday Gift I have purchased. That is why I need it urgently. But After 3 days of waiting Bad things and response I got from the Courier
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 10, 2020
                                      Ecom Express Customer Care's response
                                      Dear Sir,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
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                                        Npk pk
                                        Nov 6, 2020
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                                        Address: Prrambra

                                        This is the second time I am ordering the same item.Item was shipped at delivery last week.But team is not delivering the product.I am ordering the product second time.First time it got cancelled due to undelivered by ecom express team and this is the second order Team is giving remarks as user not available/tried to deliver.But they are not even called me once nor tried to deliver our product.Ecom express is spoiling Amazon name.
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Dear Sir/Mam,

                                        Greetings From Ecom Express.

                                        With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 9th November at the registered address.

                                        Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
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