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Ecom Express Complaints & Reviews

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Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 168

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A
Anver kasim
Nov 6, 2020
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Address: Lakshadweep warf, Willingdon island, kochi kochi

My order no. [protected], this order not delivered to me, i am waiting for my product. Please my order delivered immediately.

Thank you
Cont:[protected]
Ecom Express customer support has been notified about the posted complaint.
Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
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    Udya Jaiswal
    Nov 6, 2020
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    My order was supposed to be delivered in August. But it has not been delivered yet. Your company is fraud. What are you guys doing since 3 months. I have complaint so many times but you have not taken any action. I will file customer complaint FIR against you.
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Nov 09, 2020
    Ecom Express Customer Care's response
    Dear Sir,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Ramen
    Team Ecom Express
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      N
      njlcr7
      Nov 6, 2020
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      Address: Ecom Express muvatupuzha, eranakulam

      ECom express muvatupuzha is not delivering the items and deliberately Return back the item.
      not even trying to attempt a delivery. very worst experience.
      while calling customer care, they are saying covid 19 as false exuses.
      there is no covid 19 lockdown in my area and delivery center area rigjht now.
      item is reached them on 28 th oct, now on 6th nov they are not even make an attempt to deliver.
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Nov 09, 2020
      Ecom Express Customer Care's response
      Dear Sir,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
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        A
        AmanKDash
        Nov 6, 2020
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        Why is my order AWB:[protected] is not out of the origin city and why is the order status not updated? When will I get my shipment?
        Ecom Express customer support has been notified about the posted complaint.
        Dear Sir,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
        AmanKDash's [Complaint's author] reply, Nov 11, 2020
        AWB: 2029835521
        I need to know its current status and please deliver as soon as possible
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          F
          ff gamer
          Nov 6, 2020
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          Address: NAHARKATIA GETHUPATHER GAON P.O DIHING KINER DIST DIBRUGARH ASSAM

          Tracking id:[protected]
          Why my parcel is still in guwahati my parcel reaches guwahati on 4th November but till now not dispatch from guwahati to my city Naharkatia...
          Dispatch today
          Ecom Express customer support has been notified about the posted complaint.
          Dear Sir,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
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            O
            odishakid
            Nov 6, 2020
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            Parcel AWB no: [protected]. As per Samsung the delivery date is 04th November but Ecom Express is giving contradictory statements. Their costumer care executive says delivery date is 07th Nov and when I sent a mail to them they reply as 08th November. I will file consumer case against Ecom express because the product has reached my home town since 4th November but these people are knowingly showing the product is in transit. From one hub to another, one Dc to another. They are genuinely not interested in delivering.
            +2 photos
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Nov 09, 2020
            Ecom Express Customer Care's response
            Dear Sir,

            Greetings From Ecom Express.
            With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 6th November at the registered address.

            Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

            Regards,
            Ramen
            Team Ecom Express
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              A
              Alizah Collection
              Nov 5, 2020
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              Address: Modasa
              Website: Ecom express

              Pls my refund is pending only because of you..shame on you...very bad service
              Item is allready pick up ...and where is my product?
              Pick up status is not available in my pannel..my order I'd 75849674
              +4 photos
              Ecom Express customer support has been notified about the posted complaint.
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                A
                Alizah Collection
                Nov 5, 2020
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                Address: Modasa city

                Ji me reseller hu ..meesho me se mene apnne customer k liye women kurta with plazzo product order kiya tha..lekin cusomer ko duppata shame nahi laga to mne return ki request ki..return request accept ki gai ...aur pick up ke liye ecom Express ko higher kiya gaya...lekin delivery partners ne meri request 15 bar reject ki purticular times refuse kar di gai...aur purticular times refuse kar di ..aur unki vajah se mera return policy time over ho gaya..phir mene meesho me complaint kar ke meri request phir se approve karvai..unhone phir refuse kar di..mene phir meesho me complaint ki aur phir se request dali..phir mene apne contact ke vajah se ecom Express ke exucative ka no. Dhundha...phir mnee use call kiya..aur kaha ki bhai parcel lene kyu nahi jate aap...to unhone kaha hamari ofc se 2 se 3 km dur hai..aur hame company petrol nahi deti..isliye ham bar bar request cancel kar rahe the...phir me khud jake vo.parcel leke aai aur us exucative ko diya...aur had to tab ho gai..jab usne pick up kar liya..phir bhi ecom Express vale ne pick complete ka status nahi dala...phir mene meesho customer care me phone kiya to vo log bol rahe hai delivery partner ne status nahi dala...aur ecom Express k gatiya service ki vajah se muje ab tak refund nahi mila...mera order I'd 75849674 hai...
                +4 photos
                Ecom Express customer support has been notified about the posted complaint.
                Nov 05, 2020
                Updated by Alizah Collection
                Pls give me my refund
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                  Y
                  Yashika Naruka
                  Nov 5, 2020
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                  Address: 758 jheel khuranja scooter market

                  The delivery boy is not delivery my order.the cheap order give it me..please return my order
                  Ecom Express customer support has been notified about the posted complaint.
                  Dear Sir,

                  Greetings from Ecom Express

                  Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    H
                    Humayun Dewan
                    Nov 4, 2020
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                    I ordered a product on 29.10.2020 and it's delivery date was 4th November, 2020. But I am sorry to say that till now I have not received the product. My experience in this matter is very painful.
                    Ecom Express customer support has been notified about the posted complaint.
                    It is shown that the product is now near my home. Earlier it came here and went back. I don't know the reason. Now if I get the contact information I can collect my product from its present address.
                    Ecom Express Customer Care's response, Nov 18, 2020
                    Verified Support
                    Dear Sir,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

                    Regards,
                    Ramen
                    Team Ecom Express
                    The product is at the same place at Sankrail hub for last 4days. No movement. Have you really intention to deliver the product?
                    Today is 12th November but the product is at the same place for last 6days. No movement. I don't know when I will get it. They failed to deliver the product in stipulated time twice. But no contact with me made so far.
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                      A
                      Abhishek Roy shandilya
                      Nov 4, 2020
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                      My tracking no. is [[protected]] . It shows pick up rescheduled from last 2 days so please sir pick my product and deliver as soon as possible..
                      Ecom Express customer support has been notified about the posted complaint.
                      Dear Sir,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        A
                        Abhishek Roy shandilya
                        Nov 4, 2020
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                        My tracking no. is [protected] . It shows pick up rescheduled from last 2 days so please sir pick my product and deliver as soon as possible..
                        Ecom Express customer support has been notified about the posted complaint.
                        My tracking number is [[protected]]
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                          S
                          Saravanasastha
                          Nov 4, 2020
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                          Address: No.29 nagalingam veetu street aruppukottai

                          I am order shirt but deliverd from t shirt so i don't have this product my number [protected]
                          Ecom Express customer support has been notified about the posted complaint.
                          I don't need this product
                          Ecom Express Customer Care's response, Nov 9, 2020
                          Verified Support
                          Dear Sir/Mam,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [email protected] for us to assist you on the same.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            A
                            Ashwin Tamang
                            Nov 4, 2020
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                            Address: Takdah

                            I received a notification saying my order was out for delivery on the 28th of October, but no contact was made from the courier service. I would like to see action taken against the responsible parties for the inconvenience caused.
                            Ecom Express customer support has been notified about the posted complaint.
                            Dear Sir,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              H
                              himroy77
                              Nov 4, 2020
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                              Address: Atru ,Rajasthan

                              Very argent medicine. But delivery boy not delivered.
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Sir,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                A
                                Avinash Bathina
                                Nov 4, 2020
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                                My product has reached my town before 4 days, It has not been delivered yet. There is no proper communication from Company
                                Ecom Express customer support has been notified about the posted complaint.
                                Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  S
                                  Report
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                                  Address: Somnath Ghosh ,s/0 Gobinda Ghosh VILL-ICHAPUR,.P.O-PRITHIBA,P.S-HABRA,DISTRICT -NORTH 24 PARGANAS
                                  Website: Bassdeal.com

                                  Damaged Airpods delivered this product is not working, please return product and refund me,
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  AwB [protected]
                                  Order no 14270125

                                  Damaged headphone combo deliver - Comment #3759300 - Image #0
                                  Ecom Express Customer Care's response, Nov 9, 2020
                                  Verified Support
                                  Dear Sir,

                                  Greetings from Ecom Express

                                  e regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    Y
                                    Yashika Bhouriwal
                                    Nov 3, 2020
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                                    Address: Gurgaon

                                    AWB :
                                    The delivery was supposed to be here on 28th oct 2020. The delivery boy did not call me on that day and neither did he showed up on my address and in tracking it shows "customer refused to accept". I didn't recive any call or the shipmemt was not brought to my address and it has been 6 days that my order is in ofd lock.. No action has been taken yet and kindly look through my problem as I need it in urgency.
                                    The delivery was supposed to be here on 28th oct 2020. The delivery boy did not call me on that day and neither did he showed up on my address and in tracking it shows "customer refused to accept". I didn't recive any call or the shipmemt was not brought to my address and it has been 6 days that my order is in ofd lock.. No action has been taken yet and kindly look through my problem as I need it in urgency.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 05, 2020
                                    Ecom Express Customer Care's response
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      J
                                      Jayant Khatnawal
                                      Nov 3, 2020
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                                      Address: Dr Chandra bhan, Plot number 2 Jaitpuri colony mahesh Nagar Jaipur

                                      I had ordered from tata cliq luxury online and have paid 7598inr for one shirt and ecom had to deliver the product and they are doing fraud by showing out for delivery and called me on that day and hangs the phone within 1second and now they are showing Shipment un-delivered Delivery Attempt To Be Made worst fraud and the slowest\

                                      awb no_[protected]
                                      order no[protected]
                                      Ecom Express customer support has been notified about the posted complaint.
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                                        T
                                        Tanuja Tummalapalli
                                        Nov 3, 2020
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                                        We have ordered 2 bedsheets from KAGZI STORE. But the delivery boys are rejecting to deliver item at door steps.. they just called and will not speak later they return the item saying customer unavailable. I recorded the call and I can send proof if needed .. I tried three times to send me the product.. please kindly resolve the issue. And deliver the product..

                                        My KARTROCKET AwB [protected]
                                        Please kindly resolve it
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 09, 2020
                                        Ecom Express Customer Care's response
                                        Dear Mam,

                                        Greetings from Ecom Express

                                        Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
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