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Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 168

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Y
Yashika Naruka
Nov 5, 2020
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Address: 758 jheel khuranja scooter market

The delivery boy is not delivery my order.the cheap order give it me..please return my order
Ecom Express customer support has been notified about the posted complaint.
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Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express
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    H
    Humayun Dewan
    Nov 4, 2020
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    I ordered a product on 29.10.2020 and it's delivery date was 4th November, 2020. But I am sorry to say that till now I have not received the product. My experience in this matter is very painful.
    Ecom Express customer support has been notified about the posted complaint.
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    It is shown that the product is now near my home. Earlier it came here and went back. I don't know the reason. Now if I get the contact information I can collect my product from its present address.
    Reply
    Ecom Express Customer Care's response, Nov 18, 2020
    Verified Support
    Dear Sir,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

    Regards,
    Ramen
    Team Ecom Express
    The product is at the same place at Sankrail hub for last 4days. No movement. Have you really intention to deliver the product?
    Reply
    Today is 12th November but the product is at the same place for last 6days. No movement. I don't know when I will get it. They failed to deliver the product in stipulated time twice. But no contact with me made so far.
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      A
      Abhishek Roy shandilya
      Nov 4, 2020
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      My tracking no. is [[protected]] . It shows pick up rescheduled from last 2 days so please sir pick my product and deliver as soon as possible..
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      Dear Sir,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
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        A
        Abhishek Roy shandilya
        Nov 4, 2020
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        My tracking no. is [protected] . It shows pick up rescheduled from last 2 days so please sir pick my product and deliver as soon as possible..
        Ecom Express customer support has been notified about the posted complaint.
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        My tracking number is [[protected]]
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          S
          Saravanasastha
          Nov 4, 2020
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          Address: No.29 nagalingam veetu street aruppukottai

          I am order shirt but deliverd from t shirt so i don't have this product my number [protected]
          Ecom Express customer support has been notified about the posted complaint.
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          I don't need this product
          Reply
          Ecom Express Customer Care's response, Nov 9, 2020
          Verified Support
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [email protected] for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
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            A
            Ashwin Tamang
            Nov 4, 2020
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            Address: Takdah

            I received a notification saying my order was out for delivery on the 28th of October, but no contact was made from the courier service. I would like to see action taken against the responsible parties for the inconvenience caused.
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Sir,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Ramen
            Team Ecom Express
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              H
              himroy77
              Nov 4, 2020
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              Address: Atru ,Rajasthan

              Very argent medicine. But delivery boy not delivered.
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Sir,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Ramen
              Team Ecom Express
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                A
                Avinash Bathina
                Nov 4, 2020
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                My product has reached my town before 4 days, It has not been delivered yet. There is no proper communication from Company
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Ramen
                Team Ecom Express
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                  S
                  [email protected]
                  Nov 3, 2020
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                  Address: Somnath Ghosh ,s/0 Gobinda Ghosh VILL-ICHAPUR,.P.O-PRITHIBA,P.S-HABRA,DISTRICT -NORTH 24 PARGANAS
                  Website: Bassdeal.com

                  Damaged Airpods delivered this product is not working, please return product and refund me,
                  +1 photos
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  AwB [protected]
                  Order no 14270125

                  Damaged headphone combo deliver - Comment #3759300 - Image #0
                  Reply
                  Ecom Express Customer Care's response, Nov 9, 2020
                  Verified Support
                  Dear Sir,

                  Greetings from Ecom Express

                  e regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    Y
                    Yashika Bhouriwal
                    Nov 3, 2020
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                    Address: Gurgaon

                    AWB :
                    The delivery was supposed to be here on 28th oct 2020. The delivery boy did not call me on that day and neither did he showed up on my address and in tracking it shows "customer refused to accept". I didn't recive any call or the shipmemt was not brought to my address and it has been 6 days that my order is in ofd lock.. No action has been taken yet and kindly look through my problem as I need it in urgency.
                    The delivery was supposed to be here on 28th oct 2020. The delivery boy did not call me on that day and neither did he showed up on my address and in tracking it shows "customer refused to accept". I didn't recive any call or the shipmemt was not brought to my address and it has been 6 days that my order is in ofd lock.. No action has been taken yet and kindly look through my problem as I need it in urgency.
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 05, 2020
                    Ecom Express Customer Care's response                     Dear Sir,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Ramen
                    Team Ecom Express
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                      J
                      Jayant Khatnawal
                      Nov 3, 2020
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                      Address: Dr Chandra bhan, Plot number 2 Jaitpuri colony mahesh Nagar Jaipur

                      I had ordered from tata cliq luxury online and have paid 7598inr for one shirt and ecom had to deliver the product and they are doing fraud by showing out for delivery and called me on that day and hangs the phone within 1second and now they are showing Shipment un-delivered Delivery Attempt To Be Made worst fraud and the slowest\

                      awb no_[protected]
                      order no[protected]
                      Ecom Express customer support has been notified about the posted complaint.
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                        T
                        Tanuja Tummalapalli
                        Nov 3, 2020
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                        We have ordered 2 bedsheets from KAGZI STORE. But the delivery boys are rejecting to deliver item at door steps.. they just called and will not speak later they return the item saying customer unavailable. I recorded the call and I can send proof if needed .. I tried three times to send me the product.. please kindly resolve the issue. And deliver the product..

                        My KARTROCKET AwB [protected]
                        Please kindly resolve it
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 09, 2020
                        Ecom Express Customer Care's response                         Dear Mam,

                        Greetings from Ecom Express

                        Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          C
                          Ccludh
                          Nov 3, 2020
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                          Address: TITAN COMPANT LTD SHERPUR CHOWNK BEHIND KALSI FABRICATORS LUDHIANA PUNJAB 141010

                          VRY BAD QUAILTY PRODUCT plz refund
                          +1 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Nov 03, 2020
                          Updated by Ccludh                           refund now
                          View replies
                          Dear Sir,

                          Greetings from Ecom Express

                          We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            F
                            ff gamer
                            Nov 3, 2020
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                            Address: NAHARKATIA GETHUPATHER VILLAGE P.O DIHING KINER DIST DIBRUGARH ASSAM

                            Why i have not received my parcel till now i am tracking my parcel around 4 days but it is in same place i am very unhappy with ecom express services deliver my product before 8 nov 2020
                            TRACKING I'D:[protected]
                            +1 photos
                            Ecom Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              S
                              Shilpa_____111
                              Nov 3, 2020
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                              Address: Ecom express pvt ltd Courier service in Erumeli South, Kerala

                              They are not providing HOME DELIVERY SERVICES.
                              They just dump our orders in any store and we have to collect it from there.
                              we are paying extra DELIVERY CHARGES and this is ridiculous.
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 05, 2020
                              Ecom Express Customer Care's response                               Dear Sir/Mam,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                D
                                Dr.Afshana Baba
                                Nov 3, 2020
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                                Address: Sheikh sahab masjid sopore

                                He is rude and is arrogant. Talks nonsense. Please change your delivery boy asap
                                Ecom Express customer support has been notified about the posted complaint.
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                                Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  B
                                  Bharathkumarr
                                  Nov 3, 2020
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                                  Please track awb number [protected]
                                  They called me to come to collect my shipment ecom express office... after i went for collecting the shipment they said it was missing... we will call u back when it is found...
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
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                                  Dear Sir,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (not clear in the image) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    G
                                    Ganesh ZanJad
                                    Nov 3, 2020
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                                    Address: 413702

                                    Where is the product when it is going to deliver
                                    +1 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Nov 03, 2020
                                    Updated by Ganesh ZanJad                                     Please let me know ASAP
                                    View replies
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      S
                                      samsunny34
                                      Nov 3, 2020
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                                      Address: ECOM EXPRESS COURIER SERVICE, RANNI

                                      Dear team,
                                      tracking ID: [protected] was the product I ordered from amazon. many times I ordered it from amazon. but when the Item was reach at RANNI ecom express then they didn't provide home delivery..they call me for collect it from their office.. I faced this issues many times from RANNI ECOM. Then why ECOM courier service in RANNI?????..other all ECOM, delhivery teams are delivering the product in my pincode/home.
                                      +1 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 05, 2020
                                      Ecom Express Customer Care's response                                       Dear Sir,

                                      Greetings From Ecom Express.

                                      Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                      Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      View replies
                                      I ordered many products from Ajio. Some were prepaid and some were cash on delivery. The Ecom Express courier agents in ranni don't deliver me the products. They are cancelling and returning the products without my consent and knowledge. Last day I checked a prepaid order was seen delivered in the Ajio app while i haven't received the same. If Ecom cannot deliver the products then why are they running a courier agency. Just give the dealership to Delhivery or something. They deliver me the products on time.
                                      Order ID:FL[protected] with the tracking ID : [protected]

                                      Order ID: FL[protected] with the tracking ID: [protected]

                                      Order ID: FL[protected] with the tracking ID: [protected]

                                      Order ID: FL[protected] with the return ID: RT32310717

                                      Order ID:FL[protected] with the return ID: RT32310679

                                      Order ID: FL[protected] with the tracking ID : [protected]

                                      Order ID:FL[protected] with the tracking ID: [protected]

                                      Order ID:FL[protected] with the tracking ID: [protected]

                                      Order ID: FL[protected] with the tracking ID: [protected]

                                      Order ID:FL[protected] with the tracking ID: [protected]

                                      Order ID:FL[protected] with the return ID: [protected]

                                      Tracking ID: 2019187455 - Comment #3810982 - Image #0
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                                        R
                                        Roshan sah..
                                        Nov 3, 2020
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                                        I am not accept this order please cancel order I'd[protected]
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Sir,

                                        Greetings from Ecom Express

                                        We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
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