The order was not delivered to me but the delivery executive had updated it as delivered, no one contacted me. I tried reaching the executive at least a dozen times, still no response. Their customer service is pathetic. They are not delivering the pre paid orders and cheating customers, should be ashamed of themselves. Pathetic!
Nov 8, 2020
Complaint marked as Resolved Delivery received
Ecom Express customer support has been notified about the posted complaint.
Nov 02, 2020
Updated by SwarnaS1 The order was not delivered to me but the delivery executive had updated it as delivered, no one contacted me. I tried reaching the executive at least a dozen times, still no response. Maybe blocked my number. Without delivering, without contacting the person, without getting PIN number for the delivery. How can the executive Mark it as delivered? They are not delivering the pre paid orders and cheating customers, should be ashamed of themselves. I have raised a complaint, should you guys be more responsible?
Verified Support
Nov 05, 2020
Ecom Express Customer Care's response Dear Sir,
Greetings from Ecom Express
Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.
Regards,
Ramen
Team Ecom Express
Greetings from Ecom Express
We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.
Regards,
Ramen
Team Ecom Express