Ecom Express Complaints & Reviews

Since two days there is no update on my package.Last update was bag scanned at DC and it has been like that since the last two days.Customer care has no idea as well.

I was supposed to receive the order by 24th.

What kind of courier company keeps their consumer in the dark.
My AWB no. is [protected].

Atleast give me an update when will I receive it?

I want to exchange Top.AWB no is[protected].I have not asked for any type of rescheduling.Ecom messaged me today that my return request has been cancelled as I asked for reschedule.But I have not asked for any type of rescheduling.

I ordered plum night cream on 18th October. On 21st October it came near to my location and at nearly 3 o'clock it was updated as delivered. I waited three more days for delivery but still I didn't get the product. Today's on 24th October I am rising this complaint as I am tired of waiting
AWB number :[protected]

Hello,

Its regarding my recent order of "red pout handbag" and "tweens innerwear combo pack".

I have placed a return request for both of these product. I got message on 21st october that your " red pout handbag" will be recieved by today.

Same day I got message that your "tweens innerwear pack" will be recevied within next 7days by ecom express.

I got a call on 21st october at 05:37PM from number [protected], he said there is a return pickup from you. And I gave him my packet of "red pout handbag".

After few hours I receive another call regarding return of same packet, I told him that packet is already received by ecom express agent.

So they mark my " red pout handbag" to "unable to pick return".

I complaint regarding this more than 5 times but nobody helps me.

Now I have seen that return of " tweens innerwear pack" is marked as picked up successfully.

So there is a big mistake done by ecom express agent, they picked my "red pout handbag" instead of "tweens innerwear".

I still have " tweens innerwear packet".
I am attaching screenshot regardung this. Please check the collected packet from your end and solve the issue.

Please contact me for more details
ph: [protected]

Team,

This is regarding my shipment tracking id [protected] with ecom express, which is not being delievered and false remark has been updated which status"customer refused to accept" no one call me for delivery also stupid answers are given by the call centre executives

Product has been shipped on 19th october but still is on same courier service center and status showing Pickup reschedule every day.
it's already been more than 5 days.

When will it deliver to me
[protected] this has been stuck at Guwahati for long time and again at Silchar
[protected] this one shows status only for pick up resheduled since 10 Oct till today
[protected] this one shows shipped in Myntra and here at ecom express pick up resheduled please aleast deliver me one order I'm tired of checking every day please I need my order as soon as possible

I ordered the product on 17th October and on 20th October the order shipped shown on myntra.when I check on ecom express it shows pickup rescheduled.

I ordered 8 products in Amazon in 11 Oct.

All 7 products reached last week.

I noticed that my 8th product AROMACARE NAIL LACQUERS is couriered by Ecomexpress.

The courier team didn't contact me. My address and phone no
( [protected])given there is correct

My tracking ID is [protected]

Please deliver that product as soon as possible

Thank you

I have booked a parcel on Ecom services on 4 th Oct from Ajmer to San diego. The parcel is not yet received. I have called customer care for this but they are unable to resolve. Wrote mail on their customer service id but no revert. Very bad services.
Kindly look into it seriously and urgently. Also now i am so much pissed off so compensate me for loss of time.

The delivery person misbehaved on phone and returned the shipment awb no[protected], putting a note that addresses is not located.
My address is the simplest one, " 6, Company Bagh, Basti-272001 and in the posh area of the town on the road side in the heart of the town.
He said he is just nearby my home with some Raja Furniture and is coming in just 2 minutes but he returned the shipment and somehow my call was also not being taken on the given number in the SMS after putting the required pin.

I ordered a shoes from mynthra and payment done while ordering (Prepaid) and then I was tracking the product, then From ECOM express I got a message by saying order will be delivered today with AWB number and contact details and PIN and deliverycode and then delivery guy called me and he said " I'm on my way to your address, by 5 minutes I will be there and I will call you, please confirm your Delivery code" and I was in very bad mood and i blindly shared delivery code to him and I waited for 5-10 min I got no call, then suddenly message came saying that your item delivered, I really got shocked and tried calling him back but call did not connect because it's ECOM service phone number (which won't connect to delivery agent once the item is delivered) and I tried raising the compliant to ECOM service customer care but I do not know the current status of the item. I'm so worried, I fooled easily and how easily he cheated me, please I want my order and that delivery agent should be punished.

I ordered my product from myntra on 17th of October and when i tracked the order i found that the order is continuously being rescheduled for 3 days. normally i get my product within 3 days of order placing. i need my product as soon as possible, as I'll be out of town next week. please see into this matter as early as possible.

attachment- screenshot of the tracking number

I ordered a product via Amazon and it reached my nearest hub and came out for delivery morning, I haven’t received any call from the delivery agent and now it’s showing I’m refused to pickup it and sending back. Tracking number [protected]

Date of incident:15 sep
i have ordered a product ..but the delivery agent doesn't delivered the product.. and he upadated that he had delivered the product .. i contact the office and they said they will do refund .. but now they are not picking up my call.
tracking number:[protected]
ecom express (Palakollu branch, West godavari, Andhra pradesh)
*please refund my amount

From the past two days i am getting the product out for a delivery message from the ecom express but the delivery agent from ecom express payyanur branch agent is denying my order and saying he don't have vehicle to delivey my order. and misbehaving to me .My order number is RDF06963569

Sir,
I have received an empty box in the parcel given by your delevary man on 18.10.2020 noon .On opening the parcel after departure of the delevary man, found no item that I have ordered.My AWD number is [protected] and order number 5160.But I have already paid Rs 840 to the delevary man and got an empty parcel.
Pl do the needful against my complaint.
Thanks
Asok Datta
Mobile
[protected]
MAIL ID
[protected]@gmail.com

I odered some products f it was delivered from your courier company but when i recieved my parcel it was not properly packed how it was suppose to and some products was missing so i kindly request you to take some action against it

This mail is to notify about one of your delivery team called Ecom Express in Thamarasseri.

I am writing this due to my excessive disappointment as this is the 4th time they are returning the item without even contacting me or leaving me a message

Still, if this didn't help you, please take a look regarding their review

https://www.justdial.com/Kozhikode/Ecom-Express-Thamarassery/0495PX495-X[protect...⇄

I have placed an order from medlife. The product reached the delivery centre today morning itself and i have recieved sms saying that the product will be delivered by one of the agents and also his number was provided along with the sms. Now the expected delivery time is over and when i tried to contact the delivery agent the number that thay messaged itself is wrong. I have attached the sms i have recieved kindly take any action. They have treated me like a coward by providing a fake phone number. The courier consist of medicine and you are behaving in such a irresponsible manner be ready to suffer the consequences. Order ID- OR6762KEC-001A