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Ecom Express Complaints & Reviews

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Updated: Aug 20, 2025

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5199

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Ecom Express reviews & complaints page 173

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I ordered my product from myntra on 17th of October and when i tracked the order i found that the order is continuously being rescheduled for 3 days. normally i get my product within 3 days of order placing. i need my product as soon as possible, as I'll be out of town next week. please see into this matter as early as possible.

attachment- screenshot of the tracking number

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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Address: Kerala

I ordered a product via Amazon and it reached my nearest hub and came out for delivery morning, I haven’t received any call from the delivery agent and now it’s showing I’m refused to pickup it and sending back. Tracking number [protected]

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Date of incident:15 sep
i have ordered a product ..but the delivery agent doesn't delivered the product.. and he upadated that he had delivered the product .. i contact the office and they said they will do refund .. but now they are not picking up my call.
tracking number:[protected]
ecom express (Palakollu branch, West godavari, Andhra pradesh)
*please refund my amount

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered and accepted by Ms Hemadevi. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ramen
Ecom Express Team

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V

Vanteddu Shweta

Oct 21, 2020

Resolved .. they refunded the amount

V

Vanteddu Shweta

Oct 26, 2020

Date of incident:15 sep
i have ordered a product ..but the delivery agent doesn't delivered the product.. and he upadated that he had delivered the product .. i contact the office and they said they will do refund .. but now they are not picking up my call.
tracking number:[protected]
ecom express (Palakollu branch, West godavari, Andhra pradesh)

# on 21st October amount was refunded #
They refund the amount

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From the past two days i am getting the product out for a delivery message from the ecom express but the delivery agent from ecom express payyanur branch agent is denying my order and saying he don't have vehicle to delivey my order. and misbehaving to me .My order number is RDF06963569

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2020

Verified Support

Dear Sir,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

[email protected]'s [Complaint's author] reply, Oct 26, 2020

I waited 3 days from my end for the delivery. But not received the product. Then no option left for me, finally i went and pick the order.

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Address: The Trending Kart

Sir,
I have received an empty box in the parcel given by your delevary man on 18.10.2020 noon .On opening the parcel after departure of the delevary man, found no item that I have ordered.My AWD number is [protected] and order number 5160.But I have already paid Rs 840 to the delevary man and got an empty parcel.
Pl do the needful against my complaint.
Thanks
Asok Datta
Mobile
[protected]
MAIL ID
[protected]@gmail.com

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I odered some products f it was delivered from your courier company but when i recieved my parcel it was not properly packed how it was suppose to and some products was missing so i kindly request you to take some action against it

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2020

Verified Support

Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Thamarasseri

This mail is to notify about one of your delivery team called Ecom Express in Thamarasseri.

I am writing this due to my excessive disappointment as this is the 4th time they are returning the item without even contacting me or leaving me a message

Still, if this didn't help you, please take a look regarding their review

https://www.justdial.com/Kozhikode/Ecom-Express-Thamarassery/0495PX495-X[protect...⇄

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2020

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I have placed an order from medlife. The product reached the delivery centre today morning itself and i have recieved sms saying that the product will be delivered by one of the agents and also his number was provided along with the sms. Now the expected delivery time is over and when i tried to contact the delivery agent the number that thay messaged itself is wrong. I have attached the sms i have recieved kindly take any action. They have treated me like a coward by providing a fake phone number. The courier consist of medicine and you are behaving in such a irresponsible manner be ready to suffer the consequences. Order ID- OR6762KEC-001A

Oct 22, 2020

Complaint marked as Resolved

The product is out for delivery today actually it was the mistake of medlife not ecom express.

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AWB No.[protected] and [protected]
Ecom Express

Our parcels are not getting deleived to customer.
Delivery person is very rude and not answering properly.
we have received same reason on 19th and 20th that Customer is not available on tracking website info.
Our customer is saying they have not received any call regarding the same.
We also tried calling delivery person both days but there is not any responce from them.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2020

Ecom Express Customer Care's response Dear Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipments has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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Address: 420, NEO CORPORATE PLAZA RAM CHANDRA LANE EXT.MUMBAI 40064

Buy hi boy wrong mobile delivery plz return mobile and refond my money plz

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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I put ordered for vestige product on there web site on 27 sep 2020 after two days I received msg from them that my order will delivered by Ecom express along AWB number to track my order on Ecom express web site today it's 20oct 2020 but still I didn't recieve my shimpment and now on Eco express website it's showing that my shipment is RTO locked. Ecom express totally fraud and they provide very poor service also there customer care services also not give satisfactory reply. I just want my shipment delivered asap. And heavy penalty on Ecom express so other people won't suffer in future.

Ecom Express customer support has been notified about the posted complaint.

Oct 20, 2020

Updated by Chetapn My AWB number is: [protected]

Verified Support

Oct 26, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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Address: 2no nataji park bandel hooghly

19 October not delivery awb number[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Herbelife products

Dear sir
I m sending to the msg ...till date not received this order.
Dear Customer, your HERBALIFE "Pre-paid" shipment awb [protected] is out for delivery by ECOM executive Ph: [protected] PIN: [protected]...

How can I take it reply me..
Kumar Gaurav
[protected]
[protected]@yahoo.com

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address by Kumar Gaurav.

Regards,
Ramen
Team Ecom Express

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I ordered a product from myntra. My product had reached the Delivery Centre on the 16th. They say they attempted delivery and failed but won't return our calls. They shout back at us when we ask about our product. Earlier I ordered from Vaadi Herbals and my product was damaged. I didn't complain because I let go of this. I'm making an international call and when I ask if this is Ecom they disconnect. They do not even deserve to work anymore. Such irresponsible delivery service and team.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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Deliveryman of INDAPUR ECOM EXPRESS, Kept parcel with himself from 12.10.2020.to 18.10.2020 asper tracing, and now on 19.10.2020 he mentions on tracking that parcel returned to origin. He does not called me even a single time within a week. AWB [protected]
I say he done it purposely.
I complained to Ecom express customer care but no action is taken.
I also emailed this problem to Ecom express but no action had taken by courier co. "Hell" with such courier co.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Please confirm if you got any call from our center regarding the delivery.

Regards,
Ramen
Team Ecom Express

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Address: sitalakshmi m , Sri Devi Kripa house, Mukarikandam

Awb [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2020

Verified Support

Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: LNMIIT

Dear Team,

My item was reached on destination address but last two days delivery boy said due to OTP issue i will not delivered this item. why your technical team is not resolving this issue. Please take action on priority.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2020

Verified Support

Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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Address: bangalore

I booked a noise smart watch with a noise wireless headphone total cost arround 1699. but whem they send the product there is no smart watch also headph is there.only a road side simple watch cost arround 100-150 is there..when the delivery boy came i told him to open that so that i can check..but he forced me not to open .if i want to return after received immidiately i will get the link for return with details..i enquire with him several question, he told me that product is deliver by ecom office banagore.
i am sure there is something going on to send fake product and taking money from people..
dont know whether i will get my money back or not.but some action need to be taken immidiately.
for me i want my money back.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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I have made payment to ecom for the order delivered, the order is wrong so pls withold the payment made to u by me and ask the vendor to contact us.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Sir, your delivery agent picked two product from my house, that second product is scheduled to pick from some other shipping company but I don't understand why he done so.please I want my product back.AWB no.[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2020

Verified Support

Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the Vendor address.

Request you to kindly contact your shopping portal for assistance.

Regards,
Ramen
Team Ecom Express

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