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Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 173

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S
Sharannath
Oct 20, 2020
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I have placed an order from medlife. The product reached the delivery centre today morning itself and i have recieved sms saying that the product will be delivered by one of the agents and also his number was provided along with the sms. Now the expected delivery time is over and when i tried to contact the delivery agent the number that thay messaged itself is wrong. I have attached the sms i have recieved kindly take any action. They have treated me like a coward by providing a fake phone number. The courier consist of medicine and you are behaving in such a irresponsible manner be ready to suffer the consequences. Order ID- OR6762KEC-001A
Oct 22, 2020
Complaint marked as Resolved 
The product is out for delivery today actually it was the mistake of medlife not ecom express.
Ecom Express customer support has been notified about the posted complaint.
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    satish chaudhar
    Oct 20, 2020
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    AWB No.[protected] and [protected]
    Ecom Express

    Our parcels are not getting deleived to customer.
    Delivery person is very rude and not answering properly.
    we have received same reason on 19th and 20th that Customer is not available on tracking website info.
    Our customer is saying they have not received any call regarding the same.
    We also tried calling delivery person both days but there is not any responce from them.
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Oct 27, 2020
    Ecom Express Customer Care's response     Dear Mam,

    Greetings from Ecom Express

    Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipments has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

    Regards,
    Ramen
    Team Ecom Express
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      N
      Nirmal Kumar Sahoo
      Oct 20, 2020
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      Address: 420, NEO CORPORATE PLAZA RAM CHANDRA LANE EXT.MUMBAI 40064

      Buy hi boy wrong mobile delivery plz return mobile and refond my money plz
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      Dear Sir,

      Greetings from Ecom Express

      We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

      Regards,
      Ramen
      Team Ecom Express
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        C
        Chetapn
        Oct 20, 2020
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        I put ordered for vestige product on there web site on 27 sep 2020 after two days I received msg from them that my order will delivered by Ecom express along AWB number to track my order on Ecom express web site today it's 20oct 2020 but still I didn't recieve my shimpment and now on Eco express website it's showing that my shipment is RTO locked. Ecom express totally fraud and they provide very poor service also there customer care services also not give satisfactory reply. I just want my shipment delivered asap. And heavy penalty on Ecom express so other people won't suffer in future.
        +1 photos
        Ecom Express customer support has been notified about the posted complaint.
        Oct 20, 2020
        Updated by Chetapn         My AWB number is: [protected]
        Verified Support
        Oct 26, 2020
        Ecom Express Customer Care's response         Dear Sir,

        Greetings from Ecom Express

        Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

        Regards,
        Ramen
        Team Ecom Express
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          H
          Hello Kolkata
          Oct 19, 2020
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          Address: 2no nataji park bandel hooghly

          19 October not delivery awb number[protected]
          Ecom Express customer support has been notified about the posted complaint.
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          Dear Sir,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
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            G
            GAURAV31010
            Oct 19, 2020
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            Address: Herbelife products

            Dear sir
            I m sending to the msg ...till date not received this order.
            Dear Customer, your HERBALIFE "Pre-paid" shipment awb [protected] is out for delivery by ECOM executive Ph: [protected] PIN: [protected]...

            How can I take it reply me..
            Kumar Gaurav
            [protected]
            [protected]@yahoo.com
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Oct 27, 2020
            Ecom Express Customer Care's response             Dear Sir,

            Greetings From Ecom Express.

            With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address by Kumar Gaurav.

            Regards,
            Ramen
            Team Ecom Express
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              P
              Preethi Pradeep Kumar
              Oct 19, 2020
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              I ordered a product from myntra. My product had reached the Delivery Centre on the 16th. They say they attempted delivery and failed but won't return our calls. They shout back at us when we ask about our product. Earlier I ordered from Vaadi Herbals and my product was damaged. I didn't complain because I let go of this. I'm making an international call and when I ask if this is Ecom they disconnect. They do not even deserve to work anymore. Such irresponsible delivery service and team.
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Oct 26, 2020
              Ecom Express Customer Care's response               Dear Sir,

              Greetings from Ecom Express

              We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

              Regards,
              Ramen
              Team Ecom Express
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                S
                Shrikumar Sarade
                Oct 19, 2020
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                Deliveryman of INDAPUR ECOM EXPRESS, Kept parcel with himself from 12.10.2020.to 18.10.2020 asper tracing, and now on 19.10.2020 he mentions on tracking that parcel returned to origin. He does not called me even a single time within a week. AWB [protected]
                I say he done it purposely.
                I complained to Ecom express customer care but no action is taken.
                I also emailed this problem to Ecom express but no action had taken by courier co. "Hell" with such courier co.
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Oct 26, 2020
                Ecom Express Customer Care's response                 Dear Sir,

                Greetings from Ecom Express

                Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                Please confirm if you got any call from our center regarding the delivery.

                Regards,
                Ramen
                Team Ecom Express
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                  S
                  Sitalakshmi M Mkd
                  Oct 19, 2020
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                  Address: sitalakshmi m , Sri Devi Kripa house, Mukarikandam

                  Awb [protected]
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    A
                    Abhi_Rathour
                    Oct 19, 2020
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                    Address: LNMIIT

                    Dear Team,

                    My item was reached on destination address but last two days delivery boy said due to OTP issue i will not delivered this item. why your technical team is not resolving this issue. Please take action on priority.
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir,

                    Greetings From Ecom Express.

                    With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

                    Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                    Regards,
                    Ramen
                    Team Ecom Express
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                      B
                      biswa414450
                      Oct 19, 2020
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                      Address: bangalore

                      I booked a noise smart watch with a noise wireless headphone total cost arround 1699. but whem they send the product there is no smart watch also headph is there.only a road side simple watch cost arround 100-150 is there..when the delivery boy came i told him to open that so that i can check..but he forced me not to open .if i want to return after received immidiately i will get the link for return with details..i enquire with him several question, he told me that product is deliver by ecom office banagore.
                      i am sure there is something going on to send fake product and taking money from people..
                      dont know whether i will get my money back or not.but some action need to be taken immidiately.
                      for me i want my money back.
                      +1 photos
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 26, 2020
                      Ecom Express Customer Care's response                       Dear Sir,

                      Greetings from Ecom Express

                      Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        C
                        [email protected]
                        Oct 18, 2020
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                        I have made payment to ecom for the order delivered, the order is wrong so pls withold the payment made to u by me and ask the vendor to contact us.
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          D
                          Dolly Karam
                          Oct 18, 2020
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                          Sir, your delivery agent picked two product from my house, that second product is scheduled to pick from some other shipping company but I don't understand why he done so.please I want my product back.AWB no.[protected]
                          +1 photos
                          Ecom Express customer support has been notified about the posted complaint.
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                          Dear Sir,

                          Greetings From Ecom Express.

                          With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the Vendor address.

                          Request you to kindly contact your shopping portal for assistance.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            A
                            Arghadeep Roy
                            Oct 18, 2020
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                            Address: Kolkata

                            I ordered this set of kurta and plazo on 9th October from Flipkart and it soon got shipped to ecom express. It was to be delivered by 14th October and the shipment was quite near from where i ordered the product. If it was to be delivered by Ekart logistics it would have been delivered way before the estimated date. I'm hugely disappointed with Ecom express i talked to their customer executive as well they themselves were unsure about where exactly my product is and what happened to it. I needed that dress by 16th and today is 18th October still nothing on the tracking page or anything.
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 26, 2020
                            Ecom Express Customer Care's response                             Dear Sir,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              K
                              kinnu sanjith
                              Oct 17, 2020
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                              Address: Soumya bhavan, Kuttichal PO

                              I placed a return request for meesho. But no one came to pickup from ecom
                              Ecom executive doesn't call me. My customer is very upset. Pls help me
                              +1 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                S
                                Susmitha Ajjuguttu
                                Oct 16, 2020
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                                Address: Visakhapatnam

                                My order no is 43016677_1 through Ecom Express from Nagajyothi m
                                I have recieved different item. My dealer told me he will exchange.
                                It's already 10 already. No one has come to exchange my product.
                                My return code is 394101, 78.
                                My dealer contact no is not working.
                                Try to solve this issue
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Mam,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  P
                                  Preity Sarkar
                                  Oct 16, 2020
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                                  My shipment from firstcry awb number [protected] is not delivered to me i even called your customer care but they just told me they will look through it within 72 hrs but after that they didnt bother to send me any ingormation related to my shipment through mail or text this is very disappointing from your end, this is how you serve your customer, right? I just want my package back to me within 24 hrs anyhow. And if you dont solve my issue i will raise a complaint against you . Hope for your concern.
                                  Thankyou.
                                  +4 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 26, 2020
                                  Ecom Express Customer Care's response                                   Dear Mam,

                                  Greetings From Ecom Express.

                                  Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                                  Meanwhile, you can provide your alternate contact number to assist you.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    Preity Sarkar
                                    Oct 16, 2020
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                                    Package from firstcry, awb no. [protected]
                                    Delivered to the incorrect address not known to me on 14th of october . I am very disappointed with your service, this is very disgusting. I just want my parcel within 24 hours, i even called your customer care number but they didnt send me any info through mail or text msg. Is this the way you treat your customers? They trust you.
                                    +2 photos
                                    Ecom Express customer support has been notified about the posted complaint.
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                                      NagoorJhan Basha
                                      from Bapatla, Andhra Pradesh
                                      Oct 16, 2020
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                                      Address: DARSI

                                      Aws number [protected]
                                      paytm order
                                      money debited but order not deliverd
                                      +1 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir,

                                      Greetings From Ecom Express.

                                      Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                                      Meanwhile, you can provide your alternate contact number to assist you.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Reply
                                      Ecom Express Customer Care's response, Nov 18, 2020
                                      Verified Support
                                      Dear Sir,

                                      Greetings

                                      Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

                                      Regards,
                                      Ramen
                                      Ecom Express Team
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                                        anni_penni
                                        Oct 16, 2020
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                                        Address: Satavli Rd, Lanja, Ratnagiri

                                        I ordered shoes from Myntra which was delivered to me on 04th Oct (AWB No [protected]). The product delivered to me was different hence i returned it to the delivery boy of E-Com Express on the same time itself. After giving back the product i placed return request in Myntra, but now they are saying that the product has not reached to the seller. And return requested was rejected by me. When contact the delivery boy, he told me the product is with him and he is out of station for 5 days. Now when i am contacting him he is not answering my call and nobody from E-Com Customer support is helping me on this. The name of the delivery boy is Vijay Ingle who works for E-Com Express Hub in Lanja, Ratnagiri.
                                        Ecom Express customer support has been notified about the posted complaint.
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