Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Mar 11, 2025

Complaints 6417

Resolved

1266

Unresolved

5151

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

Ecom Express

Ecom Express reviews & complaints page 173

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

AWB No.[protected] and [protected]
Ecom Express

Our parcels are not getting deleived to customer.
Delivery person is very rude and not answering properly.
we have received same reason on 19th and 20th that Customer is not available on tracking website info.
Our customer is saying they have not received any call regarding the same.
We also tried calling delivery person both days but there is not any responce from them.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2020

Ecom Express Customer Care's response Dear Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipments has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 420, NEO CORPORATE PLAZA RAM CHANDRA LANE EXT.MUMBAI 40064

Buy hi boy wrong mobile delivery plz return mobile and refond my money plz

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I put ordered for vestige product on there web site on 27 sep 2020 after two days I received msg from them that my order will delivered by Ecom express along AWB number to track my order on Ecom express web site today it's 20oct 2020 but still I didn't recieve my shimpment and now on Eco express website it's showing that my shipment is RTO locked. Ecom express totally fraud and they provide very poor service also there customer care services also not give satisfactory reply. I just want my shipment delivered asap. And heavy penalty on Ecom express so other people won't suffer in future.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Oct 20, 2020

Updated by Chetapn My AWB number is: [protected]

Verified Support

Oct 26, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 2no nataji park bandel hooghly

19 October not delivery awb number[protected]

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Herbelife products

Dear sir
I m sending to the msg ...till date not received this order.
Dear Customer, your HERBALIFE "Pre-paid" shipment awb [protected] is out for delivery by ECOM executive Ph: [protected] PIN: [protected]...

How can I take it reply me..
Kumar Gaurav
[protected]
[protected]@yahoo.com

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address by Kumar Gaurav.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I ordered a product from myntra. My product had reached the Delivery Centre on the 16th. They say they attempted delivery and failed but won't return our calls. They shout back at us when we ask about our product. Earlier I ordered from Vaadi Herbals and my product was damaged. I didn't complain because I let go of this. I'm making an international call and when I ask if this is Ecom they disconnect. They do not even deserve to work anymore. Such irresponsible delivery service and team.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Deliveryman of INDAPUR ECOM EXPRESS, Kept parcel with himself from 12.10.2020.to 18.10.2020 asper tracing, and now on 19.10.2020 he mentions on tracking that parcel returned to origin. He does not called me even a single time within a week. AWB [protected]
I say he done it purposely.
I complained to Ecom express customer care but no action is taken.
I also emailed this problem to Ecom express but no action had taken by courier co. "Hell" with such courier co.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Please confirm if you got any call from our center regarding the delivery.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: sitalakshmi m , Sri Devi Kripa house, Mukarikandam

Awb [protected]

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2020

Verified Support

Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: LNMIIT

Dear Team,

My item was reached on destination address but last two days delivery boy said due to OTP issue i will not delivered this item. why your technical team is not resolving this issue. Please take action on priority.

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2020

Verified Support

Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: bangalore

I booked a noise smart watch with a noise wireless headphone total cost arround 1699. but whem they send the product there is no smart watch also headph is there.only a road side simple watch cost arround 100-150 is there..when the delivery boy came i told him to open that so that i can check..but he forced me not to open .if i want to return after received immidiately i will get the link for return with details..i enquire with him several question, he told me that product is deliver by ecom office banagore.
i am sure there is something going on to send fake product and taking money from people..
dont know whether i will get my money back or not.but some action need to be taken immidiately.
for me i want my money back.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have made payment to ecom for the order delivered, the order is wrong so pls withold the payment made to u by me and ask the vendor to contact us.

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Sir, your delivery agent picked two product from my house, that second product is scheduled to pick from some other shipping company but I don't understand why he done so.please I want my product back.AWB no.[protected]

+1 photos

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2020

Verified Support

Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the Vendor address.

Request you to kindly contact your shopping portal for assistance.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Kolkata

I ordered this set of kurta and plazo on 9th October from Flipkart and it soon got shipped to ecom express. It was to be delivered by 14th October and the shipment was quite near from where i ordered the product. If it was to be delivered by Ekart logistics it would have been delivered way before the estimated date. I'm hugely disappointed with Ecom express i talked to their customer executive as well they themselves were unsure about where exactly my product is and what happened to it. I needed that dress by 16th and today is 18th October still nothing on the tracking page or anything.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Soumya bhavan, Kuttichal PO

I placed a return request for meesho. But no one came to pickup from ecom
Ecom executive doesn't call me. My customer is very upset. Pls help me

+1 photos

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Visakhapatnam

My order no is 43016677_1 through Ecom Express from Nagajyothi m
I have recieved different item. My dealer told me he will exchange.
It's already 10 already. No one has come to exchange my product.
My return code is 394101, 78.
My dealer contact no is not working.
Try to solve this issue

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2020

Verified Support

Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

My shipment from firstcry awb number [protected] is not delivered to me i even called your customer care but they just told me they will look through it within 72 hrs but after that they didnt bother to send me any ingormation related to my shipment through mail or text this is very disappointing from your end, this is how you serve your customer, right? I just want my package back to me within 24 hrs anyhow. And if you dont solve my issue i will raise a complaint against you . Hope for your concern.
Thankyou.

+4 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2020

Ecom Express Customer Care's response Dear Mam,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Package from firstcry, awb no. [protected]
Delivered to the incorrect address not known to me on 14th of october . I am very disappointed with your service, this is very disgusting. I just want my parcel within 24 hours, i even called your customer care number but they didnt send me any info through mail or text msg. Is this the way you treat your customers? They trust you.

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: DARSI

Aws number [protected]
paytm order
money debited but order not deliverd

+1 photos

Ecom Express customer support has been notified about the posted complaint.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Oct 26, 2020

Verified Support

Dear Sir,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Ramen
Team Ecom Express

Ecom Express Customer Care's response, Nov 18, 2020

Verified Support

Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ramen
Ecom Express Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Satavli Rd, Lanja, Ratnagiri

I ordered shoes from Myntra which was delivered to me on 04th Oct (AWB No [protected]). The product delivered to me was different hence i returned it to the delivery boy of E-Com Express on the same time itself. After giving back the product i placed return request in Myntra, but now they are saying that the product has not reached to the seller. And return requested was rejected by me. When contact the delivery boy, he told me the product is with him and he is out of station for 5 days. Now when i am contacting him he is not answering my call and nobody from E-Com Customer support is helping me on this. The name of the delivery boy is Vijay Ingle who works for E-Com Express Hub in Lanja, Ratnagiri.

Ecom Express customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I ordered 4 product from myntra on 11.10.2020 and it was shipped through ecom express. On tracking the order, i find that the pickup of the order has been rescheduled for 5 days in a row. No update has been provided by the courier service. This is so frustrating. Please i need them before 20 October. AWB numbers are [protected], [protected], [protected] and tracking screenshots are below.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

Regards,
Ramen
Team Ecom Express

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines