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Ecom Express Complaints & Reviews

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Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 175

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P
Pep Nails
Oct 11, 2020
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Website: Ecomexpress.com

For Awb no: [protected] it's been 4 days since it's in OFD lock. The clients wants it urgently for her birthday. There is no update from Ecom express at all.

Kindly call the client asap and reattempt the delivery
Ecom Express customer support has been notified about the posted complaint.
Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express
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    V
    Vikashk172
    Oct 11, 2020
    Resolved
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    Resolved

    My Awb no is[protected] . i have booked Ecom service for Parcel
    but my Parcel is not yet pickuped
    its showing pickup rescheduled since 8 oct 2020
    Oct 13, 2020
    Complaint marked as Resolved 
    I want to Cancelled This Order
    Ecom Express customer support has been notified about the posted complaint.
    Oct 12, 2020
    Updated by Vikashk172
    My Pickup is rescheduled again ?? please Resolve

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      V
      Varshitha Preethi Ch
      Oct 11, 2020
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      You are running a very bad services... better close your service... why u people are taking decades to delivery the product...
      Ecom Express customer support has been notified about the posted complaint.
      Dear Sir,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
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        S
        Shunmugam Shunmugam
        Oct 11, 2020
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        Address: 59/140 Servaikaran New Street ,Shencottah

        Product Name-Sprout Maker
        Ecom Express customer support has been notified about the posted complaint.
        Dear Sir,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
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          M
          monikabalan
          Oct 11, 2020
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          Tracking number AEPP[protected]

          Packing dispatched on 26/9/2020.. From surat to Chennai still not delivered
          Ecom Express customer support has been notified about the posted complaint.
          Dear Sir,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
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            A
            Aansen Varkey
            Oct 10, 2020
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            My Amazon orders are not delivering properly . automatically returning items without my knowledge.
            Ecom Express customer support has been notified about the posted complaint.
            Dear Sir,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Ramen
            Team Ecom Express
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              M
              manjunath mulage
              Oct 10, 2020
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              Address: at post NIRGUDI 5858302 GULBARGA DIST

              I ordered an item on realme narzo 20 a fhone 30 september 2020 site it showed 'item is shipped' with awb number [protected], but while checking ecom express site it shows pickup reschedule from 2 october to 10th octobert no movement, finaly i ask where my order ?
              Ecom Express customer support has been notified about the posted complaint.
              Dear Sir,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Ramen
              Team Ecom Express
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                M
                manjunath mulage
                Oct 10, 2020
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                Address: pin code 585302

                I ordered an item on realme narzo 20 a fhone 30 september 2020 site it showed 'item is shipped' with awb number:[[protected]], but while checking ecom express site it shows pickup reschedule from 2 october to 10th octobert no movement, finaly i ask where my order ?
                Ecom Express customer support has been notified about the posted complaint.
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                  S
                  SMMe
                  Oct 10, 2020
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                  Address: Suresh Meena gangapur city road baroda 322214

                  मेरा पार्सल आज out for delivery था लेकिन shipment ने ना तो फोन किया और ना ही मेरे से मिला जबकि मेरे पार्सल को "लेने से मना किया" दिखाया गया है ।जिसके AWB no.[protected] है।
                  इसको तुरन्त डिलीवर करवाया जाए।
                  Ecom Express customer support has been notified about the posted complaint.
                  Oct 10, 2020
                  Updated by SMMe
                  Resolve this urgently
                  Dear Sir,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    C
                    Chhavi Mittal
                    Oct 10, 2020
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                    Address: Faridkot, Punjab

                    This is to bring to your kind notice that I'm one of your customers. I'm really disappointed with the attitude they show towards the customers. Yesterday, a delivery boy, Mr. Gurjinder came to my place to deliver an item. Firstly, he made me calls from his personal contact number instead o[censored]sing company's number. Secondly, after the delivery of an item, he started messaging me on the WhatsApp. I immediately blocked him. I made a call to the supervisors Mr. Basant and Mr. Harjeet to fix my problem. However, they started yelling at me and used so many sexual abusive words. I can say that the might be drunk at that time. Even, the same case happened with my friend who lives near to my house. They both made fun of her and tortured her my making phone calls and sending text messages, sometimes during late night. One of the screenshots also I'm attaching with this complaint letter.

                    I came to know from one of your delivery boy that they do these things with almost every girl, whose couriers are delivered through your company. There are no such words that I can use for these criminals.

                    I want you to take quick action against them and they both must be fired from the job immediately as they are just deteriorating the name of your company. Otherwise, I would have to register FIR against them.

                    Hoping for your cooperation.

                    Thanks
                    Ecom Express customer support has been notified about the posted complaint.
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                      D
                      Deep Togani
                      Oct 10, 2020
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                      Sir, my parcel has not been picked up yet... I have already contacted you and your team many times but no action has been taken yet.. My AWB Number is [protected]. The tracker shows that pickup failed due to Road Closure / Premises Inaccessible... Means what ?? No road is closed ... My premises is open... Please report this fault of the pickup agent and suspend him and try to pickup the parcel as soon as possible
                      Ecom Express customer support has been notified about the posted complaint.
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                        Keerthana Santhosh
                        Oct 10, 2020
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                        Delivery boy is not delivering my shipment. I could not attend call the first time and there was no retry to contact me. The second day I got the message of not delivered without even trying to contact me. I do not have any number to contact the delivery boy also. Please do the needful so that I get my package delivered.
                        Ecom Express customer support has been notified about the posted complaint.
                        Dear Sir,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          Dhanush v
                          Oct 10, 2020
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                          I have ordered wildcraft mask from wildcraft official site.when i get the package the package is broken and product is missing, out of 3 mask 1 is missing, I'm sure that one of your delivery boy should have taken it.they forcefully given the product to me and suggest to file a complaint
                          Ecom Express customer support has been notified about the posted complaint.
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                            Sivdev
                            Oct 10, 2020
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                            Address: 52c, Vararoha, Aramkallu, Thiruvananthapuram

                            My order reached delivery centre on 07:30 hrs am on 08 Oct I expected delivery that day itself and yesterday also came no call from them and it's still showing at delivery centre when will be it out for delivery ? Pls make it fast I'm in dire need of that package...
                            Ecom Express customer support has been notified about the posted complaint.
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                              Kevish Techno Gamerz
                              Oct 9, 2020
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                              Address: Rukshmani Society, Kargil Chowk

                              Before 5 days not pickup then I have cancel and generate new pickup request so details send our are courier boy pickup then I'll contact.
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Sir,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                A
                                Akay53
                                Oct 9, 2020
                                Resolved
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                                Resolved

                                Address: Khajuwala 334023

                                Sir hamare yhn ecom office mai cod parcel aata h toh courier boy bolta h aaj ke aaj lo verna wapis kar denge toh sir ye kya baat hui bolte samne se ki aap ese rukwa loge kya parcel vo log ecom mai kaam kar rhae h ya gundagardi kar rhae h 334023 khajuwala ess pindcode pr hai ye ecom office or courier boy ka name hai sanjay sharma [protected] ye number uska plz isko samjhaiye
                                Oct 14, 2020
                                Complaint marked as Resolved 
                                Ecom Express customer support has been notified about the posted complaint.
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                                  S
                                  Subhash Karn
                                  Oct 9, 2020
                                  Resolved
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                                  Resolved

                                  I have ordered from Myntra. Shipment id is [protected]. Delivery boy denied to come to exact address to deliver the product, rather he called me to come to place where it will take about 30 minute to reach by foot. So he didn't deliver the product.
                                  Oct 9, 2020
                                  Complaint marked as Resolved 
                                  The delivery boy agreed to deliver my order.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  My issue has been resolved.
                                  Thank you
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                                    Suyesha Bhattacharjee
                                    Oct 8, 2020
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                                    Address: Near Yuva Sangha Club, Ram Nagar Rd. No-1, Agartala, Tripura West

                                    I ordered 3 books for Sapna Book Store. They shipped 2 parcels on 5th October and 6th October respectively.
                                    AWB no of 2 parcels are [protected] & [protected].

                                    Ecom Express was updating status till 6th October. From 7th October they didn't update a single thing. I need this parcel urgently and maybe it is still on Bangalore for someone's fault.

                                    Please help me please. Please send those parcel fast.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 13, 2020
                                    Ecom Express Customer Care's response
                                    Dear Sir,

                                    Greetings From Ecom Express.

                                    Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

                                    We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      Abittubandana
                                      Oct 8, 2020
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                                      I am a reseller, i have received an information about successful delivery the product on 7th october, 2020, but my customer didn't received the product.

                                      Awb [protected]
                                      Order id 77142205
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Oct 09, 2020
                                      Updated by Abittubandana
                                      Please do something... Its now 3 days... Customer still didn't receive the parcel.
                                      Verified Support
                                      Oct 12, 2020
                                      Ecom Express Customer Care's response
                                      Dear Sir,

                                      Greetings From Ecom Express.

                                      Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                                      Meanwhile, you can provide your alternate contact number to assist you.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Verified Support
                                      Oct 26, 2020
                                      Ecom Express Customer Care's response
                                      Dear Sir,

                                      Greetings from Ecom Express

                                      Please accept our sincere apology for the delay in resolving your complaint. As we are unable to provide your the POD or delivery confirmation, so we shall inform your shopping portal to initiate the refund. So request you to kindly contact your shopping portal in regards to refund.

                                      Please be noted this matter has been investigated and strict disciplinary action taken against the errant officials to avoid such incidence. 

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      I am a reseller, I have received an information about successful delivery the product on 8th October, 2020, but my customer didn't received the product.

                                      AWB [[protected]]
                                      ORDER ID[protected]
                                      Ecom Express Customer Care's response, Oct 12, 2020
                                      Verified Support
                                      Dear Sir,

                                      Greetings From Ecom Express.

                                      Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                                      Meanwhile, you can provide your alternate contact number to assist you.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Please do something, its now 3 days... If I need to exchange or refund the product with in 7 days, I have to receive the parcel within 4 days. I was having a good experience with ecom express, but after this you guys lost my faith.
                                      Ecom Express Customer Care's response, Oct 13, 2020
                                      Verified Support
                                      Dear Sir,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
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                                        Aaisha Salim
                                        Oct 8, 2020
                                        Resolved
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                                        Resolved

                                        I'd ordered a product from Myntra with tracking ID [protected], and the delivery partner was ECom Express. It's supposed to be delivered by yesterday (Oct 7, 2020) but it shows that the product is in transit and is scanned at technopark DC from Oct 3, 2020. And then there's no movements or updates for the same. When will it be delivered? It was some kind of emergency. Also, there's no contact numbers of the concerned hub and delivery centre. Kindly update me with the exact date of delivery. Looking forward for your reply.
                                        Oct 9, 2020
                                        Complaint marked as Resolved 
                                        It's been at the delivery centre today.
                                        Ecom Express customer support has been notified about the posted complaint.
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