Ecom Express Complaints & Reviews

Shipment Show Already Delivered .But Shipment doesn't reached to the Customer So Please take action immediately

I ordered a product from meesho app but i didn't get my parcel yet today is the last day... Can u plsss send me my parcel

The shipment was picked up on 16th September from West Bengal. It usually takes max.7-10 days for shipping from Delhi/Mumbai to my location & West Bengal being the nearest. However they promised to deliver by 2 Oct. & the parcel reached the delivery center nearest to me in that date. Its 5th October today & to date the parcel has been sitting there with no plans of delivery. Is this what ecom is ?

I want please replace it, as soon as possible. I want big size and best quality.please change duplicate instrument, I hope you will understand it. AWB [protected]
MAP ID 13518796
Order date 09/28/2020
Please contact [protected]

Ecomm express is the worst courier service I have ever seen. I have encountered a lot of problems while seeking the services of them. Unfortunately the products I order from online websites end up couring the products in Ecomm express and it takes days or months (almost more than a month from the date of delivery) to reach us. I feel that this company should be shut. They even give false guarantee regarding their delivery dates and we end up spending time at the place where the product is intended to get delivered. I personally feel that this courier company should really be shut.

Our pincode is 325208. All online orders here come through ecom service. There is one common delievery boy who come here on daily basis. His name is Kamal Nagar. Ph number- [protected]. He come from ecom anta district.

Im getting irrelevent messages from this person at night 10.43pm on watsapp. And when we are calling from our end he is switching off his number. As a proof im adding a screenshot of his message. I expect ecom to take strict action towards it.

My order has been stuck in Guwahati for almost one month I can understand it is due to pandemic if not on time or alittle late but why this is too much!!! my order is not moving at all... I send an email no response at all.. call a customer care no response!!! pathetic... other couriers are doing their best deliver everything almost on time. Please Solve ASAP

My AWB order number [protected] is not delivered though I've delivered two times that order cause your delivery boys are not delivering it on time. They came to my place when I was outside the city they make sure me they'll provide it tomorrow but still now they're not even delivering it. How many times do I have to order the same thing because of your bad service ?

I have purchased some products from myntra i have received all the product which was shipped through ekart logistics but one of my product is shipped through ecom express, i should receive my product on 28th September on 30th September i have make a call to ecom express regarding my product they sai that you have to share delivery code otherwise it will be returned to the origin, if you share your delivery code we make it as delivered and we will deliver your product tomorrow morning it self and it has been two days but i didn't receive any call or message from ecom express

My order from amazon with AWB NO [protected] was scheduled to deliver on 26 sep 2020 but it was not delivered to me and reason updated as "Shipment un-delivered Consignee/location not accessible due to COVID-19". But same day my another order delivered (AWB NO [protected]). So I rescheduled order on 28th sep 2020, this time delivery called me disconnect phone after one ring and updated the status as "Shipment un-delivered Shipment attempted - Customer refused to accept". I rescheduled order on 2nd otc 2020, delivery boy called me and he talks very rude and misbehave with me and said that package is heavy (5-6kg) and He said that at any cost he will not deliver my parcel to me. If ecom express can't deliver the heavy order then please don;t accept the it so that I will choose other option instead of waiting for order.

I have attached 3 photos 1 which is not delivered and 2 light weight are delivered,

I have a shipment through ecom express. Because of some reasons it was not delivered to me. Since 15 days its showing status as RTO LOCKED. Its not returned back to the origin.
Awb no. [protected]

I have ordered a hp keyboard and mouse set. It has been mentioned in the Flipkart with it's tracking ID - FDSP[protected]. But this id showed invalid. Why is it happening with many customers?

There was return picked up by Ecom Express on 7th Sept 2020, AWB[protected], Return ID- [protected] but is not delivered to Myntra warehouse and we have received our refund yet.
The product has been picked up by Ecom Express Agent operating in the locality having PIN code- 752054, Place-Sai anand Apartment.
The Agent visited our apartment twice first on 7th Sept for a Saree pickup and next day on 8th Sept for other two products return.
I really want to raise a complaint against the agent and it was really unresponsive behaviour from his side.
We need clarification on this as soon as possible or else we will be raising this concern further to higher autorities.

Contact person -[protected]
gmail - [protected]@gmail.com

My order from myntra with AWB NO [protected] was sheduled to deliver on 29 sep 2020 but it was not delivered to me.I called at ecom xpress office Mohanpur Samastipur Bihar and talked to some delivery agent with phone no [protected] he talks very rude any misbehave with me and said that he only deliver parcel of same delivery not deliver parcel which delivery date passesout.He said that at any cost he will not deliver my parcel to me.I recieved order more than 100 times from other delivery agencies but before no delivery partern misbehave with me or never talks like that.Kindly avoid this type of misbehaviour to customer andtry to deliver my order fadt to me.

I have requested to pick up my product with order id 94294753 from meesho reselling app. Reverse pick up from ecom express with AWB number[protected] was done on 22.08.2020. But status of my request shows return pickup was not completed. A courier boy from ecom express took my product back but i didnt got my refund due to wrong status.

As per the tracking details, my parcel is at calicut medical collage location of ecomexpress couriers for last 10 days. But the delivery to my office address, in calicut city, is still pending. I have contacted twice with their customer care regarding the issue. But they are not responding.

Yesterday 28/09/2020, the shipment is received in hub but not delivered.
Today 29/09/2020, it's shows shipment rto lock...
Pls revoke the shipment rto lock before it's going to shipper area

Ecom express executive[protected] pin in[protected] they asked for delivery code and I told the code but they do not deliver the item

Mene jo order kiya tha wo nahi aaya he dhusra bhej diya he to pliz muje riten karna he mera awb [protected] he or mera no.. [protected]

I ordered a product on e-commerce portal, it was shipped with ecomexpress courier service and it was supposed to be delivered 26th June at the door step. But the courier guy asked me take the product from another location which is 4KM from my location.

I need my product at the earliest and courier tracking no is [protected]