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Ecom Express Complaints & Reviews

1.8
Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 178

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A
Akhil Nagath
Sep 21, 2020
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Address: NAGATH(HO),ALOOKUTTATHIL, PERAMBRA

Hi,

I had booked a product via decathlon application with awb no: [protected] and decathlon order id: [protected]. The expected delivery date was supposed to be 19 th of september. Fortunately for me it had arrived earlier and was out for delivery on 14 th september. The worst part is that even after being out for delivery for the past one week, i haven’t received my product yet for which i have already made the payment online. I have tried connecting the delivery boy as well as your courier service provider ecom express and to my surprise they haven’t registered any issue with this. And the delivery boy has been so irresponsible that once i tried contacting him via the agent he told me, he’s out to play games and my delivery will be delivered within 24 hours. No status of my previous complaints is available and the irresponsiblity of your service is too much that i ll have to move legally for the way you are treating your customers and making me wait for 168 hours for my product till now which is already out for delivery. If this is the same response that i m getting, the usual response of “delivery within 24 hours” i ll have to go for strict methods for the way you are treating us.
Hoping for a quick resolution and response from your team.
Thanks,
Akhil nagath
Ph:[protected]
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Sep 25, 2020
Ecom Express Customer Care's response
Dear Sir,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express
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    V
    vishal26684
    Sep 21, 2020
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    Awb [protected] this courier is rajni bhupatbhai gohli, address: plot no. 12/b, ghanshyam park-2, baroi road, baroi, mundra, kachchh, gujarat-370421 and his mobile no. Is [protected], [protected].

    My courier is missing, please arrange as soon as possible.

    Please collect courier.
    +2 photos
    Ecom Express customer support has been notified about the posted complaint.
    Dear Sir,

    Greetings from Ecom Express

    Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

    Regards,
    Ramen
    Team Ecom Express
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      S
      SKY BIRDS
      Sep 20, 2020
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      नमस्कार सर,
      हमारा पिकअप पिछले 5 दिनों से नहीं हो रहा है हमने शिपमेंट को आरटीडी मार्क करके रखा है लॉजिस्टिक टीम पिकअप नहीं कर रही है वह गलत ऑटो पिकअप करके गलत रीजन डाल रही है हमें कोई भी कांटेक्ट नहीं कर रहा है हमारा शिपमेंट बिल्कुल रेडी है पिछले 5 दिनों से लेकिन अभी तक कोई भी लॉजिस्टिक टीम नहीं आई है उसे पिकअप लेने के लिए मैंने बहुत बार कंप्लेंट दर्ज कराई है मुनाफा पोर्टल पर भी और ईकॉम एक्सप्रेस केयर पर भी लेकिन कुछ भी मदद नहीं मिल पा रही है आप लोगों से गुजारिश है प्लीज हमारा पिकअप अरेंज करवाएं और जो भी समस्या आ रही है उसकी सही तरीके से जांच हो
      आशा करते हैं कि आप हमारी मदद जरूर करेंगे धन्यवाद
      Sky Birds
      All 5 AWB NO -
      [protected]
      [protected]
      [protected]
      [protected]
      [protected]
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Sep 22, 2020
      Ecom Express Customer Care's response
      Dear Sir,

      Greetings from Ecom Express

      We regret for the inconvenience caused to you. We have noted your complaint and shall take up with our center to get this arranged.

      Regards,
      Ramen
      Team Ecom Express
      Verified Support
      Sep 28, 2020
      Ecom Express Customer Care's response
      Dear Sir,

      Greetings from Ecom Express

      As per the confirmation, we have attempted the pick up but the shipments were not handed over to us. You can share the tracking details which are still pending for pick up.

      Request you to kindly confirm to assist you.

      Regards,
      Ramen
      Team Ecom Express
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        K
        Kaustav Raj Kalita
        Sep 19, 2020
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        Address: Nalbari Pin 781335

        I have an order through amazon which was transported by ecomx. I mean worst thing to do to a parcel. It was 17th sep that my order was out for delivery. No calls till 1 pm so i was worried as they do not get so much parcel to deliver that it would take more than that, its of course because of the poor service. Then i checked my tracking status and it says it was delivered. What? I rushed to ask my neighborhood but no one have picked it up. I checked my phone but no one from ecomx had called me. I was really worried. 2 days went by but there was no sign of delivery or call. Suddenly today i got a call from them and they said that they were not feeling to come to my house that day to deliver, so instead of giving customer not responded they gave delivered status. I got really furious. Are they just kidding me with those stupid reasons. Then i asked what about actual delivery. They said that i have to come to their office to pick it up, around 6 kms. Now tell me what can i do. I just ignored my parcel as if they don't deliver i'll not pick it up anyways, but now i am afraid that i'll not even be receiving the refund. Help me asap or otherwise i have to file a case on this matter.
        Ecom Express customer support has been notified about the posted complaint.
        Sep 19, 2020
        Updated by Kaustav Raj Kalita
        The AWB number is [protected]
        Sep 21, 2020
        Updated by Kaustav Raj Kalita
        Please try to solve it ASAP.
        Verified Support
        Sep 22, 2020
        Ecom Express Customer Care's response
        Dear Sir,

        Greetings From Ecom Express.

        Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

        Meanwhile, you can provide your alternate contact number to assist you.

        Regards,
        Ramen
        Team Ecom Express
        Verified Support
        Sep 23, 2020
        Ecom Express Customer Care's response
        Dear Sir,

        Greetings

        Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

        Regards,
        Ramen
        Ecom Express Team
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          B
          Binoycap
          Sep 18, 2020
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          Sir,
          It is my third letter by asking you to solve my issue. Hope you are attending me seriously
          Last few weeks(August 29 onwards) I was waiting for medicine. There is no response from your side. If not possible cancel it and kindly refund the amount

          Order no. 1
          AWB number - [protected]
          #OR5160ZUB-002A

          Expecting your kind intervention

          John Bosco
          [protected]
          Kannur
          Kerala
          Ecom Express customer support has been notified about the posted complaint.
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            S
            Shanti garg
            Sep 18, 2020
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            Very bad person and was abusing me for not taking my parcel from him at his site refusee door step delivery and cancelled my order
            Ecom Express customer support has been notified about the posted complaint.
            Dear Sir,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Ramen
            Team Ecom Express
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              H
              Hemanth981
              Sep 18, 2020
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              Hello,
              I had a parcel coming from ecom express, and it had not shown much status updates and it's more that 18 days in transit. But now, after reaching the final delivery station it is shown as being returned, but no one has contacted me on the phone or mail or through any other means yet. If I was contacted, i would be happy to pick up from the delivery centre, if it was not possible to deliver to my exact address, but i was never contacted, not even a single missed call. So please help regarding this matter. I have attatched screenshots containing the awb for your reference.
              +1 photos
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Sep 19, 2020
              Ecom Express Customer Care's response
              Dear Sir,

              Greetings from Ecom Express

              Please accept our sincere apologies for the inconvenience caused to you. The delivery centre responsible for the delivery of your shipment currently falls under containment zone due to COVID-19. The situation on the ground continues to be dynamic in terms of restrictions.

              Due to restriction, the shipment were undelivered and now returned back to shopping portal. Request you to kindly coordinate with your shopping portal for further assistance.

              Regards,
              Ramen
              Team Ecom Express
              Sep 20, 2020
              Updated by Hemanth981
              Hello,
              I understand the situation due to COVID19 and all those, bit you could have at least informed me over phone about the package being returned, as i could have asked someone nearby to collect it.
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                S
                Sayantani Nath
                from Ernakulam, Kerala
                Sep 18, 2020
                Resolved
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                Resolved

                Shipment undelivered no attempt made to deliver

                Hello,

                This is regarding my shipment with ecom express [protected], which is not being delievered by the local courier even after it has reached the DC rather a false remark has been updated which states "customer not available", since its a high value package shipped from abroad via skynet, I need this package immediately but im sensing a foul play in this as no one is helping me out from the customer care....
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                A
                Ashik Gassali
                Sep 18, 2020
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                I was supposed to get an order of medicines delivered yesterday with tracking #[protected]. The delivery executive called me and adked me to collect the order midway from him. When i refused he gave it at a shop midway and told me to collect from there. Only my parents are at home and they cant travel and get the order. That’s why i chose a courier with door delivery. Now tracking the order shows that it has gone into ofd lock and will take 24to48 hours for it to unlock and they will then deliver it to my address. Ecom customer care executives doesnot understand the issue and asked me to simply wait. I’ve seen many similar complaints online again ecom express. Please steer clear of them as they seem irresponsible about their services
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Sep 21, 2020
                Ecom Express Customer Care's response
                Dear Sir,

                Greetings from Ecom Express

                Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                Regards,
                Ramen
                Team Ecom Express
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                  A
                  AGassam
                  Sep 17, 2020
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                  Ordered an item from amazon.in with tracking id [protected].
                  On 16th sep'20 at 18:03 hrs a message came that delivery attempted but customer not available.
                  But the truth is no one called even once. And the fact is that since my child's online classes start at 18:00 hrs so my family is always home by that time. So it is a case of clear lie. (This type of incident has happened before also with ecom delivery). They also said that delivery will be attempted the next day. But today on 17th sep'20 no delivery nor any call received from ecom personnel. And then ecom will return the product stating "customer not available at home", and this has happened earlier also. (It is to be noted that i have received products through other delivery companies today 17.09.20 in the evening).

                  For your information, in the last month alone i have received more than 20 items from different online sites. And problem always happens with ecom delivery in our area. With all other delivery companies i do not face these type of problems. Other company delivery agents always call before they come and are very polite.
                  My pin code is 781020, guwahati, assam.
                  +1 photos
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 19, 2020
                  Ecom Express Customer Care's response
                  Dear Sir,

                  Greetings from Ecom Express!

                  Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                  Regards,
                  Ramen
                  Team Ecom Express
                  Verified Support
                  Sep 25, 2020
                  Ecom Express Customer Care's response
                  Dear Sir,

                  Greetings from Ecom Express

                  Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    B
                    bharath5963
                    Sep 17, 2020
                    Resolved
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                    Resolved

                    My order for the product awb no:[protected], has not yet delivered since yesterday.. The status shows that "customer requested for future delivery", but the delivery boy said that he will deliver today.. But i still didnt receive it today

                    Please deliver my product as fast as possible
                    +2 photos
                    Sep 23, 2020
                    Complaint marked as Resolved 
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Sir,

                    Greetings from Ecom Express!

                    Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                    Regards,
                    Ramen
                    Team Ecom Express
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                      N
                      Nair_Asha
                      Sep 17, 2020
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                      Address: Ecom Bhiwandi

                      Four time i experienced the delay delivery from ecom as it takes minimum 10days to reach the consignment from bhiwandi to vapi, which is horrible. And the worst part is no updation about the consignment while tracking in online, its only showing that "in transit". The consignment send from bhiwandi on 9/9 and no updation about the consignment after 12/9. And till date not received the consignment.
                      Ecom Express customer support has been notified about the posted complaint.
                      Dear Sir,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        D
                        Dr Jayanta Ghosh
                        Sep 17, 2020
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                        Address: Homoeo Clinic, Ujan Abhoynagr, Agartala-799005

                        Dear Sir,
                        With sorrow, this is to inform you that the delivery agent gave me an item pack with a broken medicine Bottle.When he deliver I open pack before Diankar Das (Delivery Boy/ Executive of Ecom Express ) and found broken Bottle one and photo picked/ snapped with him that is forwarded here.
                        Pls. send me same one item as early as possible and necessary action .( Order was ID: PO[protected]. Date : 03 Sept.2020 14:50:45
                        Invoice No: BJDOM/2021/17773.)

                        with regards,
                        Dr Jayanta Ghosh, Homoeo Clinic, Ujan Abhoynagar, Agartala-799005.
                        [protected].
                        Attachments area
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                          P
                          prabhakar priyank
                          Sep 17, 2020
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                          Diye gye address pe product nhi pahuncha ke kahi aur aane ke liye kaha jata hai delivery boy ke dwara.
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Sir,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            H
                            Hrishikesh123
                            Sep 17, 2020
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                            Hey i have received these message on sep 15 saying delivery by today and after some time im getting message delivery attempted. Same message came in the evenging. There is no information to contact back or track my order. And till now i dodnt received any information.
                            Please resolve this.
                            Thank you
                            Ecom Express customer support has been notified about the posted complaint.
                            Sep 18, 2020
                            Updated by Hrishikesh123
                            Today I went to ecom service office vatakara branch and it is closed with a small board "closed due to technical issue. They even didnt provide a mobile no to contact. What kind of service is this...No proper tracking no customer satisfaction...please resolve this.
                            Dear Sir,

                            Greetings from Ecom Express

                            Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              L
                              Lakshmi Addepalli
                              Sep 17, 2020
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                              I have placed an order.. Awb number is
                              [protected].. Gave clear address. The person didn't even call us for single time. Updated the status as customer declined the call and declined the parcel which is not acceptable. Calling to customer care to disable the ofd lock and they are telling with in 24hrs it will be disabled and delivery will be done which is not yet done. I want my courier asap. Ecom team plz take care of these things and provide good service to customers.
                              +1 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 19, 2020
                              Ecom Express Customer Care's response
                              Dear Sir,

                              Greetings from Ecom Express

                              Request you to kindly reconfirm the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                A
                                Arjun Tuptewar
                                from Nanded City, Maharashtra
                                Sep 16, 2020
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                                Address: Ecom express courier sarivce

                                8.9.2020 yayla pahije hota aaj 16.9.2020 ahe tari yet nhi sarvat bad service ecom express curier sarivce
                                Bogass company
                                Ecom Express customer support has been notified about the posted complaint.
                                Traking no.[protected]
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                                  S
                                  Swarup Sanu
                                  Sep 16, 2020
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                                  Address: Ghatgaon

                                  Hi ecom express, dear sir, my product was not delivered but showing delivered my product please help me sir my tracking ID -[protected],
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Dear Sir,

                                  Greetings From Ecom Express.

                                  Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                                  Meanwhile, you can provide your alternate contact number to assist you.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
                                  Dear Sir,

                                  Greetings

                                  Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

                                  Regards,
                                  Ramen
                                  Ecom Express Team
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                                    D
                                    Dharmavarapu Venkata Rao
                                    Sep 16, 2020
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                                    Medicine reached[protected] but not delivery, to date more medicine delivery too late, my address. Why delivery late
                                    +1 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      R
                                      R.Asokan Ramadoss
                                      Sep 16, 2020
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                                      Address: Coimbatore ecom express

                                      Hello i'm ordering one girl baby dress i'm regularly tracking the details. Im from coimbatore, parcel was delhi to coimbatore. Parcel reached at coimbatore. Next day status is delivered. But i'm not received still now. I'm complaint regularly my vendor also complaint against parcel was not delivered yet. But nobody can response pls u can take a step and try to deliver my parcel
                                      +1 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 19, 2020
                                      Ecom Express Customer Care's response
                                      Dear Sir,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
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