Ecom Express Complaints & Reviews

Hi,

I had booked a product via decathlon application with awb no: [protected] and decathlon order id: [protected]. The expected delivery date was supposed to be 19 th of september. Fortunately for me it had arrived earlier and was out for delivery on 14 th september. The worst part is that even after being out for delivery for the past one week, i haven’t received my product yet for which i have already made the payment online. I have tried connecting the delivery boy as well as your courier service provider ecom express and to my surprise they haven’t registered any issue with this. And the delivery boy has been so irresponsible that once i tried contacting him via the agent he told me, he’s out to play games and my delivery will be delivered within 24 hours. No status of my previous complaints is available and the irresponsiblity of your service is too much that i ll have to move legally for the way you are treating your customers and making me wait for 168 hours for my product till now which is already out for delivery. If this is the same response that i m getting, the usual response of “delivery within 24 hours” i ll have to go for strict methods for the way you are treating us.
Hoping for a quick resolution and response from your team.
Thanks,
Akhil nagath
Ph:[protected]

Awb [protected] this courier is rajni bhupatbhai gohli, address: plot no. 12/b, ghanshyam park-2, baroi road, baroi, mundra, kachchh, gujarat-370421 and his mobile no. Is [protected], [protected].

My courier is missing, please arrange as soon as possible.

Please collect courier.

नमस्कार सर,
हमारा पिकअप पिछले 5 दिनों से नहीं हो रहा है हमने शिपमेंट को आरटीडी मार्क करके रखा है लॉजिस्टिक टीम पिकअप नहीं कर रही है वह गलत ऑटो पिकअप करके गलत रीजन डाल रही है हमें कोई भी कांटेक्ट नहीं कर रहा है हमारा शिपमेंट बिल्कुल रेडी है पिछले 5 दिनों से लेकिन अभी तक कोई भी लॉजिस्टिक टीम नहीं आई है उसे पिकअप लेने के लिए मैंने बहुत बार कंप्लेंट दर्ज कराई है मुनाफा पोर्टल पर भी और ईकॉम एक्सप्रेस केयर पर भी लेकिन कुछ भी मदद नहीं मिल पा रही है आप लोगों से गुजारिश है प्लीज हमारा पिकअप अरेंज करवाएं और जो भी समस्या आ रही है उसकी सही तरीके से जांच हो
आशा करते हैं कि आप हमारी मदद जरूर करेंगे धन्यवाद
Sky Birds
All 5 AWB NO -
[protected]
[protected]
[protected]
[protected]
[protected]

I have an order through amazon which was transported by ecomx. I mean worst thing to do to a parcel. It was 17th sep that my order was out for delivery. No calls till 1 pm so i was worried as they do not get so much parcel to deliver that it would take more than that, its of course because of the poor service. Then i checked my tracking status and it says it was delivered. What? I rushed to ask my neighborhood but no one have picked it up. I checked my phone but no one from ecomx had called me. I was really worried. 2 days went by but there was no sign of delivery or call. Suddenly today i got a call from them and they said that they were not feeling to come to my house that day to deliver, so instead of giving customer not responded they gave delivered status. I got really furious. Are they just kidding me with those stupid reasons. Then i asked what about actual delivery. They said that i have to come to their office to pick it up, around 6 kms. Now tell me what can i do. I just ignored my parcel as if they don't deliver i'll not pick it up anyways, but now i am afraid that i'll not even be receiving the refund. Help me asap or otherwise i have to file a case on this matter.

Sir,
It is my third letter by asking you to solve my issue. Hope you are attending me seriously
Last few weeks(August 29 onwards) I was waiting for medicine. There is no response from your side. If not possible cancel it and kindly refund the amount

Order no. 1
AWB number - [protected]
#OR5160ZUB-002A

Expecting your kind intervention

John Bosco
[protected]
Kannur
Kerala

Very bad person and was abusing me for not taking my parcel from him at his site refusee door step delivery and cancelled my order

Hello,
I had a parcel coming from ecom express, and it had not shown much status updates and it's more that 18 days in transit. But now, after reaching the final delivery station it is shown as being returned, but no one has contacted me on the phone or mail or through any other means yet. If I was contacted, i would be happy to pick up from the delivery centre, if it was not possible to deliver to my exact address, but i was never contacted, not even a single missed call. So please help regarding this matter. I have attatched screenshots containing the awb for your reference.

Hello,

This is regarding my shipment with ecom express [protected], which is not being delievered by the local courier even after it has reached the DC rather a false remark has been updated which states "customer not available", since its a high value package shipped from abroad via skynet, I need this package immediately but im sensing a foul play in this as no one is helping me out from the customer care....

I was supposed to get an order of medicines delivered yesterday with tracking #[protected]. The delivery executive called me and adked me to collect the order midway from him. When i refused he gave it at a shop midway and told me to collect from there. Only my parents are at home and they cant travel and get the order. That’s why i chose a courier with door delivery. Now tracking the order shows that it has gone into ofd lock and will take 24to48 hours for it to unlock and they will then deliver it to my address. Ecom customer care executives doesnot understand the issue and asked me to simply wait. I’ve seen many similar complaints online again ecom express. Please steer clear of them as they seem irresponsible about their services

Ordered an item from amazon.in with tracking id [protected].
On 16th sep'20 at 18:03 hrs a message came that delivery attempted but customer not available.
But the truth is no one called even once. And the fact is that since my child's online classes start at 18:00 hrs so my family is always home by that time. So it is a case of clear lie. (This type of incident has happened before also with ecom delivery). They also said that delivery will be attempted the next day. But today on 17th sep'20 no delivery nor any call received from ecom personnel. And then ecom will return the product stating "customer not available at home", and this has happened earlier also. (It is to be noted that i have received products through other delivery companies today 17.09.20 in the evening).

For your information, in the last month alone i have received more than 20 items from different online sites. And problem always happens with ecom delivery in our area. With all other delivery companies i do not face these type of problems. Other company delivery agents always call before they come and are very polite.
My pin code is 781020, guwahati, assam.

My order for the product awb no:[protected], has not yet delivered since yesterday.. The status shows that "customer requested for future delivery", but the delivery boy said that he will deliver today.. But i still didnt receive it today

Please deliver my product as fast as possible

Four time i experienced the delay delivery from ecom as it takes minimum 10days to reach the consignment from bhiwandi to vapi, which is horrible. And the worst part is no updation about the consignment while tracking in online, its only showing that "in transit". The consignment send from bhiwandi on 9/9 and no updation about the consignment after 12/9. And till date not received the consignment.

Dear Sir,
With sorrow, this is to inform you that the delivery agent gave me an item pack with a broken medicine Bottle.When he deliver I open pack before Diankar Das (Delivery Boy/ Executive of Ecom Express ) and found broken Bottle one and photo picked/ snapped with him that is forwarded here.
Pls. send me same one item as early as possible and necessary action .( Order was ID: PO[protected]. Date : 03 Sept.2020 14:50:45
Invoice No: BJDOM/2021/17773.)

with regards,
Dr Jayanta Ghosh, Homoeo Clinic, Ujan Abhoynagar, Agartala-799005.
[protected].
Attachments area

Diye gye address pe product nhi pahuncha ke kahi aur aane ke liye kaha jata hai delivery boy ke dwara.

Hey i have received these message on sep 15 saying delivery by today and after some time im getting message delivery attempted. Same message came in the evenging. There is no information to contact back or track my order. And till now i dodnt received any information.
Please resolve this.
Thank you

I have placed an order.. Awb number is
[protected].. Gave clear address. The person didn't even call us for single time. Updated the status as customer declined the call and declined the parcel which is not acceptable. Calling to customer care to disable the ofd lock and they are telling with in 24hrs it will be disabled and delivery will be done which is not yet done. I want my courier asap. Ecom team plz take care of these things and provide good service to customers.

8.9.2020 yayla pahije hota aaj 16.9.2020 ahe tari yet nhi sarvat bad service ecom express curier sarivce
Bogass company

Hi ecom express, dear sir, my product was not delivered but showing delivered my product please help me sir my tracking ID -[protected],

Medicine reached[protected] but not delivery, to date more medicine delivery too late, my address. Why delivery late

Hello i'm ordering one girl baby dress i'm regularly tracking the details. Im from coimbatore, parcel was delhi to coimbatore. Parcel reached at coimbatore. Next day status is delivered. But i'm not received still now. I'm complaint regularly my vendor also complaint against parcel was not delivered yet. But nobody can response pls u can take a step and try to deliver my parcel