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1.8
Updated: Mar 11, 2025
Complaints 6417
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1266
Unresolved
5151
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
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Ecom Express reviews & complaints page 182

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L
Luckyraj197
Sep 2, 2020
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I ordered on 15 august and received message that product shipped with
Fdsp[protected] id. I called several times to flipkart and ecom express both but no updates comes yet.
+1 photos
Ecom Express customer support has been notified about the posted complaint.
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Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
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    V
    vtsaraf
    Sep 2, 2020
    Resolved
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    Resolved

    Tracking number [protected] to Afthab yogain in last 8 days hold at banglore. No delivery no information.pls help me to find out my product
    Sep 2, 2020
    Complaint marked as Resolved 
    Pls update and soon delivery . Reply to my email [email protected]
    Ecom Express customer support has been notified about the posted complaint.
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      A
      Anjali Sardana
      from Ladwa, Haryana
      Sep 1, 2020
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      Address: Barwala (125121)

      Ecom executive mis behaved with the customer and didn't do their job properly. They behave like they are the king and expect us to follow their orders. They never deliver on the adress and call customer privately (Which invades their privacy). When customer go to their office they misbehave with them and threat them to cancel their parcel.
      Ecom Express customer support has been notified about the posted complaint.
      Verified Support
      Sep 02, 2020
      Ecom Express Customer Care's response       Dear Sir,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
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        M
        manisha subbiah
        Sep 1, 2020
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        My package with tracking no:[protected] is at bengalur for past 1 week without any further movement.. It is mentioned as rescheduled for the past week.. Kindly reply
        Ecom Express customer support has been notified about the posted complaint.
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        Dear Sir,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
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          S
          Shamsiya Mtp
          Aug 30, 2020
          Resolved
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          Resolved

          Yesterday i recieved a message that order is out for delivery. But delivery boy didnt make a single call. Then the status shows that order undelivered due to unaccessible location. Because of delivery boys misbehaviour i didnt get my product. Today i went to courier service, they told that product is return. What a worst service of courier service. Only out for delivery message came yesterday. No message recieved about returning the order. I really need my product as soon as possible. Plz sort it out this problem. They say that we return the product. But they didn't even contact us. If these is going like this we will proceed it legally through consumer court or locally.
          Aug 31, 2020
          Complaint marked as Resolved 
          Not resolved my problem
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Sir,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
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            P
            Padmanabhan Tamraparani
            Aug 30, 2020
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            AWB number : [protected]

            In tracking the status is delivered, but physically material not delivered, kindly do the needful
            Ecom Express customer support has been notified about the posted complaint.
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            Dear Sir,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Ramen
            Team Ecom Express
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              R
              raisa006
              from Dahod, Gujarat
              Aug 30, 2020
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              Address: SAHARANPUR

              Airway bill no.[protected] of ecom express.
              Showing status delivered to seller on 29.08.2020 but we have completely in loackdown 0n 29 & 30 august 2020. It's surprising how & whom they delivered ?
              saharanpur office is doing a bog scandal to kept the return business parcel from amazon 7 other ecom company.
              Kindly ask them to provide pod for the same. I have so many return article which is not yet delivered.
              Kindly do the needful & oblige.
              Thanks
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Sir,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Ramen
              Team Ecom Express
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                H
                Himanshur97
                Aug 30, 2020
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                My product is 8 days delayed from the expected day of delivery - nor the logistics company or the samsung support is taking any action. I get a standard reply of tracking details when i contact and told we've raised the issue and you'll be contacted in 24 hours (Which is a myth - i've called and raised thrice now in 8 days)
                Calls are being ghosted for minutes and now i have been blocked for calling them. I have done so many escalations but nor results.

                Shipping tracking is a fraud - the packages move from one hub to another - no communication, no response
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Ramen
                Team Ecom Express
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                  M
                  Marshall Kashyap
                  Aug 30, 2020
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                  Address: Nalbari Assam

                  Recently ordered some goods from munaffa.com. The package was quite a bit heavy. Then when the courier boy asked me that dont order this goods later or else I will not bring it to deliver. But it had to order that goods as it was essential. When next time I ordered it was shipped from the company but the courier boy really did the same as he told. I got a message at 7.31 am as "Ecom Express Executive [protected] PIN [protected] will deliver your MUNAFFA AwB [protected] today. Rs 5004.02 payable". And at 8.20am I got a message as "Your MUNAFFA order AwB [protected] was undelivered as the address was unlocatable. For further instructions, click http://ecxp.in/?q=[protected]". The the same thing was delivered before in the same address. He refused to deliver the package because of its weight. Please take my complain under consideration
                  +1 photos
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 01, 2020
                  Ecom Express Customer Care's response                   Dear Sir,

                  Greetings from Ecom Express!

                  With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                  Regards,
                  Ramen
                  Team Ecom Express
                  Verified Support
                  Sep 03, 2020
                  Ecom Express Customer Care's response                   Dear Sir,

                  Greetings From Ecom Express.

                  With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address on 2nd September.

                  Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    S
                    Sujatharaoo
                    Aug 29, 2020
                    Resolved
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                    Resolved

                    Awb no : [protected]

                    Dear sir,

                    I have ordered a product in zoom and i received a notification correctly till the product is out for delivery which is on 26th August. But i didn't received any package till now and also didn't received any notification as delivered. I have check the tracking of ecom express now only it shows delivered status. I need my package back. This is really ridiculous hope you resolve the issue and deliver my product immediately.
                    Apr 29, 2022
                    Complaint marked as Resolved 
                    after a month the product received
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Ramen
                    Team Ecom Express
                    Reply
                    Dear Sir,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Ramen
                    Team Ecom Express
                    Reply
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                      S
                      shashi koilakonda
                      Aug 29, 2020
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                      Website: ecomexpress.in

                      AWB NO - [protected]

                      Delivery date given is 22nd aug and till now I've not got the product it's been more than 7days, I'm continuosly calling the customer care but they are least bothered, they're asking us to wait for 24-48 and even after calling them there's same response that they are escalating the issue but there's no movement such a worst and fraud company it is
                      +1 photos
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 01, 2020
                      Ecom Express Customer Care's response                       Dear Sir,

                      Greetings from Ecom Express!

                      With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        R
                        roshnisnair
                        from Robertsonpet, Karnataka
                        Aug 29, 2020
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                        I have ordered an product through firstcry and it reached ' walayar hub' on 20th august and there is no movement from there. Everytime when i complaint about this to ecom express they are saying 24 to 48 hours and no update after the mentioned time.
                        Ecom express customer care executives are ending the call with fake expected date and making me wait for weeks. And customer care executives are behaving very rudely to the concerns
                        Awb no- [protected]
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 01, 2020
                        Ecom Express Customer Care's response                         Dear Sir,

                        Greetings From Ecom Express.

                        Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

                        We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          A
                          Arsh Chahal
                          Aug 29, 2020
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                          My order is not move forward by your courier reschedule again
                          +1 photos
                          Ecom Express customer support has been notified about the posted complaint.
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                            K
                            Kishanvg
                            Aug 29, 2020
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                            The awb no. Was [protected]. I had contacted their customer care and they assured me that it would be delivered asap. The same day itself it was shown on the website that my order was returned to origin. This was shoddy behaviour and this is after waiting for 15 days.
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 01, 2020
                            Ecom Express Customer Care's response                             Dear Sir,

                            Greetings from Ecom Express

                            Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                            Regards,
                            Ramen
                            Team Ecom Express
                            Sep 06, 2020
                            Updated by Kishanvg                             Regarding the same order, The courier company has not returned the item yet to the shipping portal, So Now I'm not able to avail the refund. Please correlate and solve this issue B/w Adidas Online and ECOM express
                            Sep 06, 2020
                            Updated by Kishanvg                             Ecom express Representatives say the order is returned, Whereas ADISports online say the order hasn't reached them. I need my refund. This is not fair. Someone should please take the appropriate action,
                            View replies
                            The shipping portal has said that they haven't recieved the shipment. Besides I would like to know why the decision to return the shipment was taken in the first place and why I wasn't informed of the decision.
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                              B
                              Bsaptarshi
                              Aug 29, 2020
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                              My tracking id [protected] is held at guwahati for a long time. When I called Ecom they said that myntra has cancelled it whereas myntra denied it. Now the tracking status is being shown as RTO LOCK REVOKED at Bangalore. I want delivery within the last date, i. e. 30th August. What manipulation is going on? The order contains a shirt and a pant and is prepaid.
                              Please ensure delivery within tomorrow. We are not even going to Dr tomorrow for this..
                              My contact [protected]
                              +2 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              Aug 31, 2020
                              Updated by Bsaptarshi                               I had purchased a shirt and a pant from Myntra. That was ordered on 14 th aug. That was sent by Ecom Express. A few days ago when I tracked it it was shown at guwahati. Now after A few days when I made another enquiry finding again in ghy I was shocked to see that it was still at ghy. When I asked Ecom they told me that it was cancelled by Myntra, to which Myntra did not agree. Now it had been RTO locked and sent to Bangaluru. When I lodged a complaint they unlocked it but they seem to be very reluctant to proceed further though they say that it will be delivered but they can't mention any delivery schedule. Tracking ID [protected].. Please take strict action to ensure delivery today. It was unlocked after my first complaint to u
                              Sep 01, 2020
                              Updated by Bsaptarshi                               The service regarding the delivery of my order is highly manipulated by both myntra and Ecom express. Both are blaming each other. One executive from ecom told me yesterday that the article is with them while another told me today that no instruction from myntra has been received to pick it up. They are just playing with my needs. The goods were reverted back to their source without my consent and after complaint they are reported to be redirected to me.. But today it happened as above. Please take strict action against both of them and ensure despatch today
                              Verified Support
                              Sep 01, 2020
                              Ecom Express Customer Care's response                               Dear Sir,

                              Greetings from Ecom Express

                              We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

                              Regards,
                              Ramen
                              Team Ecom Express
                              Sep 01, 2020
                              Updated by Bsaptarshi                               Coordinate the matter and ensure urgent delivery
                              Sep 01, 2020
                              Updated by Bsaptarshi                               I dont know why these are being marked as resolved. This can only be done when the problem ceases to exist
                              Verified Support
                              Sep 01, 2020
                              Ecom Express Customer Care's response                               Dear Sir,

                              Greetings from Ecom Express

                              We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                H
                                haldy35
                                Aug 29, 2020
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                                From the last 3 days... They have been going round and round... With my delivery of the product.
                                There's no proper communication between the delivery boy and his supervisor and specially no one is bothered to inform me, about the happenings.
                                Who has given you the authority to change my delivery date.. With out my permission.??
                                How do u know i wl be available or not?
                                Now what happens if i reject to take the delivery???
                                If you guys couldn't sort it out... Am sorry.. I would have to take further action.

                                U could see below in the picture added...
                                Shipment undelivered and consignee requested for next day delivery.
                                I am the consignee... I didn't recieve a single call
                                I didn't tell them to postpone... Nor anything
                                +1 photos
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 01, 2020
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
                                Sep 02, 2020
                                Updated by haldy35                                 [protected]
                                Verified Support
                                Sep 05, 2020
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings From Ecom Express.

                                With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 3rd September at the registered address.

                                Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

                                Regards,
                                Ramen
                                Team Ecom Express
                                View replies
                                [protected]
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                                  V
                                  vinay kumar 24
                                  Aug 29, 2020
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                                  I have order a product on 3 days back and upon tracking the delivery status from last 3 days in economics express. Everyday it's displaying as pickup rescheduled. Please let me know the exact issue why you are not able to deliver the same.

                                  When i checked with myntra they told like product already shipped from their warehouse. They told like current location of product is ahmadabad.
                                  But as per below screenshot in ecom express location being displayed as bangalore.
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 01, 2020
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    N
                                    NivyaSaxena
                                    Aug 28, 2020
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                                    Address: 71-A DDA FLATS MANSAROVER PARK SHAHDARA DELHI-110032

                                    I am a supplier supplying products through meesho.. I am receiving wrong rtos.
                                    This has happened to me several times and what kind of fraud your company is doing with us?? I am not getting what i am dispatching. I will really file a complaint to higher authorities. Why i am receiving wrong rtos?? Everytime delivery persons come with rtos, i find that they are not my products and everytime i have to return them back to your delivery boys. Request you to kindly check all my un delivered articles and if you will be unable to provide my products, then you have to pay the amount of the products un delivered.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Mam,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in and to your Shopping portal for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      A
                                      anamika ramdas
                                      Aug 28, 2020
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                                      Address: Purathad, Karuvannur, Thrissur, Kerala

                                      I ordered certain products which are expected to be delivered by Ecom express. There are multiple items for which the expected delivery was starting from Aug 25. For three days the delivery executive has been giving me a single ring missed call and failing the delivery. Two items already got cancelled stating that customer did not respond. When I am calling back to ecom express, no one picks up. Already called ecom express customer care twice. They said delivery will happen today. But again all i got was a call that rang for 1 second, that makes it impossible to pick up. Worst experience ever.
                                      Ecom Express customer support has been notified about the posted complaint.
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                                        श
                                        शशांक शुभम्
                                        Aug 28, 2020
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                                        I calls the delivery boy. He says that he will after one or two hour. But at the last he calls me and just says that he can't deliver the order today because he is very late. He daily give me excuses only.
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Sir,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
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