Ecom Express Complaints & Reviews

The product has been shown as reached guhawati since 17th August
Could you pleas give an update to why it is not moving from this location

Orders id [protected]

My order to friend Afthab yogain order delay. It is departed from banglore on 24/08/20. Then it is misplaced or disappeared. Pls delivery it as soon as possible. [protected]@gmail.com .inform to this email full details

Ecom express contact online number 983, 225, 4574...983, 552, 9689..Ecom express contact online number 983, 225, 4574...983, 552, 9689..

My name is ramesh kumar village baijla post baijla vaya jhajha distic jamui bihar i ordered a parsal on 23 august 2020 when package arrived jhajha ecom express than he call me and you come jhajha and ricevi your parcel I told him parcel want receive on my him than he ignor and return my parcel every order same problem tracking id[protected] please help ecom express ownership contact
[protected]

Courier boy picked up an extra shipment on 13th Aug'20 from customer and upon reporting this to customer care, they did not registered a complaint for this. Upon reaching to customer care multiple times, they raised a complaint on 20th Aug. Every time I reached out to customer care asking for the complaint status, every time they mentioned that it will be resolved in 24 hours. It has been more than 18 days now and no resolution has been provided.

On 1st September, I spoke to Abhishek Solanki (Senior Advisor - Escalation Department) and he assured that the resolution would be provided in 24 hours. On 2nd Sep when I called back customer care to check the status, I was able to spoke to Harish Kumar (SME - Escalation Department) who denied that he cannot assist me and I need to reach out to seller as that product is already delivered. Upon asking where the extra shipment was delivered and completely denied to help me and upon asking the next level of escalation he again denied to provide any email for the next level of escalation. It has been more than 18 days and customer care including escalation department is handling this request irresponsibly. I would request to look into this on priority and get this resolved as soon as possible.
AWB:[protected]

Hi i have booked a phone from a mobile shop kanpur he has provided AWB number and said it will arrive from Ecom. But the AWB is not trackable Or fake. So help to to resolve it

The product which was delivered by the delivery boy was not what I ordered and I told the delivery boy to take it back but he said that he has already uploaded delivery. The boys are too unprofessional and don't speak in appropriate manner.
The delivery boys number is [protected].
Please help me to locate the dealer from which this parcel has come as this is fraud and only you can help as to from whom this is sent. The name of dealer not there on website.

SEPL Awb no-:[protected]
Invoice id-:9DFF38HA00000042
Order no-:[protected]

I have received Duplicate and Fake and Defective product so i want refund it.

I ordered on 15 august and received message that product shipped with
Fdsp[protected] id. I called several times to flipkart and ecom express both but no updates comes yet.

Tracking number [protected] to Afthab yogain in last 8 days hold at banglore. No delivery no information.pls help me to find out my product

Ecom executive mis behaved with the customer and didn't do their job properly. They behave like they are the king and expect us to follow their orders. They never deliver on the adress and call customer privately (Which invades their privacy). When customer go to their office they misbehave with them and threat them to cancel their parcel.

My package with tracking no:[protected] is at bengalur for past 1 week without any further movement.. It is mentioned as rescheduled for the past week.. Kindly reply

Yesterday i recieved a message that order is out for delivery. But delivery boy didnt make a single call. Then the status shows that order undelivered due to unaccessible location. Because of delivery boys misbehaviour i didnt get my product. Today i went to courier service, they told that product is return. What a worst service of courier service. Only out for delivery message came yesterday. No message recieved about returning the order. I really need my product as soon as possible. Plz sort it out this problem. They say that we return the product. But they didn't even contact us. If these is going like this we will proceed it legally through consumer court or locally.

AWB number : [protected]

In tracking the status is delivered, but physically material not delivered, kindly do the needful

Airway bill no.[protected] of ecom express.
Showing status delivered to seller on 29.08.2020 but we have completely in loackdown 0n 29 & 30 august 2020. It's surprising how & whom they delivered ?
saharanpur office is doing a bog scandal to kept the return business parcel from amazon 7 other ecom company.
Kindly ask them to provide pod for the same. I have so many return article which is not yet delivered.
Kindly do the needful & oblige.
Thanks

My product is 8 days delayed from the expected day of delivery - nor the logistics company or the samsung support is taking any action. I get a standard reply of tracking details when i contact and told we've raised the issue and you'll be contacted in 24 hours (Which is a myth - i've called and raised thrice now in 8 days)
Calls are being ghosted for minutes and now i have been blocked for calling them. I have done so many escalations but nor results.

Shipping tracking is a fraud - the packages move from one hub to another - no communication, no response

Recently ordered some goods from munaffa.com. The package was quite a bit heavy. Then when the courier boy asked me that dont order this goods later or else I will not bring it to deliver. But it had to order that goods as it was essential. When next time I ordered it was shipped from the company but the courier boy really did the same as he told. I got a message at 7.31 am as "Ecom Express Executive [protected] PIN [protected] will deliver your MUNAFFA AwB [protected] today. Rs 5004.02 payable". And at 8.20am I got a message as "Your MUNAFFA order AwB [protected] was undelivered as the address was unlocatable. For further instructions, click http://ecxp.in/?q=[protected]". The the same thing was delivered before in the same address. He refused to deliver the package because of its weight. Please take my complain under consideration

Awb no : [protected]

Dear sir,

I have ordered a product in zoom and i received a notification correctly till the product is out for delivery which is on 26th August. But i didn't received any package till now and also didn't received any notification as delivered. I have check the tracking of ecom express now only it shows delivered status. I need my package back. This is really ridiculous hope you resolve the issue and deliver my product immediately.

AWB NO - [protected]

Delivery date given is 22nd aug and till now I've not got the product it's been more than 7days, I'm continuosly calling the customer care but they are least bothered, they're asking us to wait for 24-48 and even after calling them there's same response that they are escalating the issue but there's no movement such a worst and fraud company it is

I have ordered an product through firstcry and it reached ' walayar hub' on 20th august and there is no movement from there. Everytime when i complaint about this to ecom express they are saying 24 to 48 hours and no update after the mentioned time.
Ecom express customer care executives are ending the call with fake expected date and making me wait for weeks. And customer care executives are behaving very rudely to the concerns
Awb no- [protected]