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Ecom Express Complaints & Reviews

1.8
Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 182

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J
Jisha Joshy
Sep 3, 2020
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The product has been shown as reached guhawati since 17th August
Could you pleas give an update to why it is not moving from this location

Orders id [protected]
Ecom Express customer support has been notified about the posted complaint.
Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
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    vtsaraf
    Sep 2, 2020
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    My order to friend Afthab yogain order delay. It is departed from banglore on 24/08/20. Then it is misplaced or disappeared. Pls delivery it as soon as possible. [protected]@gmail.com .inform to this email full details
    Ecom Express customer support has been notified about the posted complaint.
    Dear Sir,

    Greetings From Ecom Express.

    We regret for the inconvenience caused to you due to the delay in delivery of this shipment. We have noted your complaint and shall coordinate with our center for current status of the shipment for further connection.

    We shall keep you updated.

    Regards,
    Ramen
    Team Ecom Express
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      H
      Hego Rai
      Sep 2, 2020
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      Address: Mumbai

      Ecom express contact online number 983, 225, 4574...983, 552, 9689..Ecom express contact online number 983, 225, 4574...983, 552, 9689..
      Ecom Express customer support has been notified about the posted complaint.
      Dear Sir,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
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        R
        Ramesh kumarl
        Sep 2, 2020
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        Address: Jhajha near mgs high school jamui bihar 81l308

        My name is ramesh kumar village baijla post baijla vaya jhajha distic jamui bihar i ordered a parsal on 23 august 2020 when package arrived jhajha ecom express than he call me and you come jhajha and ricevi your parcel I told him parcel want receive on my him than he ignor and return my parcel every order same problem tracking id[protected] please help ecom express ownership contact
        [protected]
        Ecom Express customer support has been notified about the posted complaint.
        Dear Sir,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
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          B
          bunty_khusbas
          from Mumbai, Maharashtra
          Sep 2, 2020
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          Address: New Delhi

          Courier boy picked up an extra shipment on 13th Aug'20 from customer and upon reporting this to customer care, they did not registered a complaint for this. Upon reaching to customer care multiple times, they raised a complaint on 20th Aug. Every time I reached out to customer care asking for the complaint status, every time they mentioned that it will be resolved in 24 hours. It has been more than 18 days now and no resolution has been provided.

          On 1st September, I spoke to Abhishek Solanki (Senior Advisor - Escalation Department) and he assured that the resolution would be provided in 24 hours. On 2nd Sep when I called back customer care to check the status, I was able to spoke to Harish Kumar (SME - Escalation Department) who denied that he cannot assist me and I need to reach out to seller as that product is already delivered. Upon asking where the extra shipment was delivered and completely denied to help me and upon asking the next level of escalation he again denied to provide any email for the next level of escalation. It has been more than 18 days and customer care including escalation department is handling this request irresponsibly. I would request to look into this on priority and get this resolved as soon as possible.
          AWB:[protected]
          Ecom Express customer support has been notified about the posted complaint.
          Sep 14, 2020
          Updated by bunty_khusbas
          Can anyone provide an update on this?
          Sep 19, 2020
          Updated by bunty_khusbas
          Mr. Obaid handled it and was able to sort out the issue. Thanks very much for his support. Appreciate your help
          It has been more than 4 days and no one has contacted me to provide any resolution for the same. Stop saying lie in front of public and consumer forum that you have notified the customer care about it. You guys don't have shame in speaking lie in front of big forum like this
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            I
            Ishant Rao
            Sep 2, 2020
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            Address: Kapashera

            Hi i have booked a phone from a mobile shop kanpur he has provided AWB number and said it will arrive from Ecom. But the AWB is not trackable Or fake. So help to to resolve it
            Ecom Express customer support has been notified about the posted complaint.
            Dear Sir,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Ramen
            Team Ecom Express
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              L
              Lawstudent
              Sep 2, 2020
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              Website: www.pushfull.com

              The product which was delivered by the delivery boy was not what I ordered and I told the delivery boy to take it back but he said that he has already uploaded delivery. The boys are too unprofessional and don't speak in appropriate manner.
              The delivery boys number is [protected].
              Please help me to locate the dealer from which this parcel has come as this is fraud and only you can help as to from whom this is sent. The name of dealer not there on website.
              Ecom Express customer support has been notified about the posted complaint.
              Sep 02, 2020
              Updated by Lawstudent
              The local manager of the ecom express a very rough person who does not have manners how to speak to a customer. When asked for name said go find yourself and his number was
              given by delivery boy. [protected].
              I'm deeply hurt.
              Verified Support
              Sep 05, 2020
              Ecom Express Customer Care's response
              Dear Sir,

              Greetings from Ecom Express!

              Ecom Express is just a Carrier. We pick and deliver the parcels in sealed condition from the sender. We do not check the contents. However, to give our Customers a better experience we do walk a extra mile to coordinate with the Shopping portal to their complaints resolved.

              Regards,
              Ramen
              Team Ecom Express
              Verified Support
              Oct 01, 2020
              Ecom Express Customer Care's response
              Dear Sir,

              Greetings

              Request you to kindly contact your shopping portal on [protected] for assistance.

              Regards,
              Ramen
              Ecom Express Team
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                V
                vaibhavchaudhari005
                from Mumbai, Maharashtra
                Sep 2, 2020
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                Address: B 19 Sai Housing Society Near Akurdi Station Gurudwara Chowk Chinchwad Pune

                SEPL Awb no-:[protected]
                Invoice id-:9DFF38HA00000042
                Order no-:[protected]

                I have received Duplicate and Fake and Defective product so i want refund it.
                Ecom Express customer support has been notified about the posted complaint.
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                  L
                  Luckyraj197
                  Sep 2, 2020
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                  I ordered on 15 august and received message that product shipped with
                  Fdsp[protected] id. I called several times to flipkart and ecom express both but no updates comes yet.
                  Ecom Express customer support has been notified about the posted complaint.
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    V
                    vtsaraf
                    Sep 2, 2020
                    Resolved
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                    Resolved

                    Tracking number [protected] to Afthab yogain in last 8 days hold at banglore. No delivery no information.pls help me to find out my product
                    Sep 2, 2020
                    Complaint marked as Resolved 
                    Pls update and soon delivery . Reply to my email [email protected]
                    Ecom Express customer support has been notified about the posted complaint.
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                      A
                      Anjali Sardana
                      from Ladwa, Haryana
                      Sep 1, 2020
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                      Address: Barwala (125121)

                      Ecom executive mis behaved with the customer and didn't do their job properly. They behave like they are the king and expect us to follow their orders. They never deliver on the adress and call customer privately (Which invades their privacy). When customer go to their office they misbehave with them and threat them to cancel their parcel.
                      Ecom Express customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 02, 2020
                      Ecom Express Customer Care's response
                      Dear Sir,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        M
                        manisha subbiah
                        Sep 1, 2020
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                        My package with tracking no:[protected] is at bengalur for past 1 week without any further movement.. It is mentioned as rescheduled for the past week.. Kindly reply
                        Ecom Express customer support has been notified about the posted complaint.
                        Dear Sir,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          S
                          Shamsiya Mtp
                          Aug 30, 2020
                          Resolved
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                          Resolved

                          Yesterday i recieved a message that order is out for delivery. But delivery boy didnt make a single call. Then the status shows that order undelivered due to unaccessible location. Because of delivery boys misbehaviour i didnt get my product. Today i went to courier service, they told that product is return. What a worst service of courier service. Only out for delivery message came yesterday. No message recieved about returning the order. I really need my product as soon as possible. Plz sort it out this problem. They say that we return the product. But they didn't even contact us. If these is going like this we will proceed it legally through consumer court or locally.
                          Aug 31, 2020
                          Complaint marked as Resolved 
                          Not resolved my problem
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Sir,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            P
                            Padmanabhan Tamraparani
                            Aug 30, 2020
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                            AWB number : [protected]

                            In tracking the status is delivered, but physically material not delivered, kindly do the needful
                            Ecom Express customer support has been notified about the posted complaint.
                            Dear Sir,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              R
                              raisa006
                              from Dahod, Gujarat
                              Aug 30, 2020
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                              Address: SAHARANPUR

                              Airway bill no.[protected] of ecom express.
                              Showing status delivered to seller on 29.08.2020 but we have completely in loackdown 0n 29 & 30 august 2020. It's surprising how & whom they delivered ?
                              saharanpur office is doing a bog scandal to kept the return business parcel from amazon 7 other ecom company.
                              Kindly ask them to provide pod for the same. I have so many return article which is not yet delivered.
                              Kindly do the needful & oblige.
                              Thanks
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Sir,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                H
                                Himanshur97
                                Aug 30, 2020
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                                My product is 8 days delayed from the expected day of delivery - nor the logistics company or the samsung support is taking any action. I get a standard reply of tracking details when i contact and told we've raised the issue and you'll be contacted in 24 hours (Which is a myth - i've called and raised thrice now in 8 days)
                                Calls are being ghosted for minutes and now i have been blocked for calling them. I have done so many escalations but nor results.

                                Shipping tracking is a fraud - the packages move from one hub to another - no communication, no response
                                Ecom Express customer support has been notified about the posted complaint.
                                Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  M
                                  Marshall Kashyap
                                  Aug 30, 2020
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                                  Address: Nalbari Assam

                                  Recently ordered some goods from munaffa.com. The package was quite a bit heavy. Then when the courier boy asked me that dont order this goods later or else I will not bring it to deliver. But it had to order that goods as it was essential. When next time I ordered it was shipped from the company but the courier boy really did the same as he told. I got a message at 7.31 am as "Ecom Express Executive [protected] PIN [protected] will deliver your MUNAFFA AwB [protected] today. Rs 5004.02 payable". And at 8.20am I got a message as "Your MUNAFFA order AwB [protected] was undelivered as the address was unlocatable. For further instructions, click http://ecxp.in/?q=[protected]". The the same thing was delivered before in the same address. He refused to deliver the package because of its weight. Please take my complain under consideration
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 01, 2020
                                  Ecom Express Customer Care's response
                                  Dear Sir,

                                  Greetings from Ecom Express!

                                  With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
                                  Verified Support
                                  Sep 03, 2020
                                  Ecom Express Customer Care's response
                                  Dear Sir,

                                  Greetings From Ecom Express.

                                  With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address on 2nd September.

                                  Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    S
                                    Sujatharaoo
                                    Aug 29, 2020
                                    Resolved
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                                    Resolved

                                    Awb no : [protected]

                                    Dear sir,

                                    I have ordered a product in zoom and i received a notification correctly till the product is out for delivery which is on 26th August. But i didn't received any package till now and also didn't received any notification as delivered. I have check the tracking of ecom express now only it shows delivered status. I need my package back. This is really ridiculous hope you resolve the issue and deliver my product immediately.
                                    Apr 29, 2022
                                    Complaint marked as Resolved 
                                    after a month the product received
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      S
                                      shashi koilakonda
                                      Aug 29, 2020
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                                      Website: ecomexpress.in

                                      AWB NO - [protected]

                                      Delivery date given is 22nd aug and till now I've not got the product it's been more than 7days, I'm continuosly calling the customer care but they are least bothered, they're asking us to wait for 24-48 and even after calling them there's same response that they are escalating the issue but there's no movement such a worst and fraud company it is
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 01, 2020
                                      Ecom Express Customer Care's response
                                      Dear Sir,

                                      Greetings from Ecom Express!

                                      With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
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                                        R
                                        roshnisnair
                                        from Robertsonpet, Karnataka
                                        Aug 29, 2020
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                                        I have ordered an product through firstcry and it reached ' walayar hub' on 20th august and there is no movement from there. Everytime when i complaint about this to ecom express they are saying 24 to 48 hours and no update after the mentioned time.
                                        Ecom express customer care executives are ending the call with fake expected date and making me wait for weeks. And customer care executives are behaving very rudely to the concerns
                                        Awb no- [protected]
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 01, 2020
                                        Ecom Express Customer Care's response
                                        Dear Sir,

                                        Greetings From Ecom Express.

                                        Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

                                        We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
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