Ecom Express Complaints & Reviews

I received a message from the tracking details that "consignee requested for future delivery" which not requested by me. Your service is very poor and disgusting. How would you update like that? My awb no. Is [protected]. I request you to deliver the product immediately.

I am ordered 3 combo formal shirts for men's wears. But, i received 2 low quality t-shirts.. The seller not responding and also tha contact is fake... How to return my product.. I will paid 1099 rupees for india currency..

My orders awb [protected], [protected] just 50km long cod order still transit what's going on 🙄very 👎service.

I ordered Heypex Wireless Keyboard on 27/08/2020 and is ready for delivery on 5/9/2020.The agent informed me that item could not be delivered at home and I told him that I am ready to come to the nearby town and collect the item. Even then he behaved badly and refused to hear me.
My invoice Details: DL[protected]
Invoice Number: IN-67015
ORDER NUMBER:[protected]
ORDER DATE: 27/08/2020

Delivery boy not deliver my percel

The delivery executive got my cod order and asked me to pay and i paid money in phone pay to their office manager pratap's account bommanahalli, bangalore as i didn't have money handy and i returned the product due to wrong product delivered then when i asked for money to the delivery executive he said with in 2 working days the amount will be sent back to my wallet or account but they are not answering my calls hence raising the complaint

Hi
My stuff is in surat from 14 august but no one is returning it to seller even after several complaints. It's pathetic service.

Date of incident: 09.08.2020
Client number: [protected]
Full description: order delivery and reverse delivery was booked by the service partner nokia. The pickup person did not provide any receipt to us however when we checked online the package shows delivered. It is been now one month and no one has bothered to update us. Every day we have been speaking to them and we get getting stupid responses stating wait for 24-48 hours we are arranging a callback. Seems no one is bothered and people don't care what is happening. I just want to receive my package back and don't want anything else. Please help us out.

On top of it, the customer care people keep telling us to do whatever you want we don't care. We are under distress and undue stress because of such people and pathetic companies.

The product which delivered was not what I ordered.I ordered a power bank of sony but I received a sports headset with free power bank.And this power bank was duplicate one . So I want to return my order and also refund my payment.

I ordered the medicine from medilife which is your patner. The invoice amount was written on it. But I already paid by online
But the negligence of the delivery boy he say the amount is not paid till
Due to urgent need we took it by paying twice. One by cash.. And one by online.
Pls see into these matter
You are the last hope..

Dear Team,
I ordered a product via your ecom express service.
Today it was to be delivered.
I got the call and i was told that they dont deliver the courier to you...i have to go and pick the parcel.

Address me with the policies of your company on this issue.if required i can share the courier details and the call record of the same.

Regards,
Prince phutela

Product

not good [protected]

Subham- through

The product has been shown as reached guhawati since 17th August
Could you pleas give an update to why it is not moving from this location

Orders id [protected]

My order to friend Afthab yogain order delay. It is departed from banglore on 24/08/20. Then it is misplaced or disappeared. Pls delivery it as soon as possible. [protected]@gmail.com .inform to this email full details

Ecom express contact online number 983, 225, 4574...983, 552, 9689..Ecom express contact online number 983, 225, 4574...983, 552, 9689..

My name is ramesh kumar village baijla post baijla vaya jhajha distic jamui bihar i ordered a parsal on 23 august 2020 when package arrived jhajha ecom express than he call me and you come jhajha and ricevi your parcel I told him parcel want receive on my him than he ignor and return my parcel every order same problem tracking id[protected] please help ecom express ownership contact
[protected]

Courier boy picked up an extra shipment on 13th Aug'20 from customer and upon reporting this to customer care, they did not registered a complaint for this. Upon reaching to customer care multiple times, they raised a complaint on 20th Aug. Every time I reached out to customer care asking for the complaint status, every time they mentioned that it will be resolved in 24 hours. It has been more than 18 days now and no resolution has been provided.

On 1st September, I spoke to Abhishek Solanki (Senior Advisor - Escalation Department) and he assured that the resolution would be provided in 24 hours. On 2nd Sep when I called back customer care to check the status, I was able to spoke to Harish Kumar (SME - Escalation Department) who denied that he cannot assist me and I need to reach out to seller as that product is already delivered. Upon asking where the extra shipment was delivered and completely denied to help me and upon asking the next level of escalation he again denied to provide any email for the next level of escalation. It has been more than 18 days and customer care including escalation department is handling this request irresponsibly. I would request to look into this on priority and get this resolved as soon as possible.
AWB:[protected]

Hi i have booked a phone from a mobile shop kanpur he has provided AWB number and said it will arrive from Ecom. But the AWB is not trackable Or fake. So help to to resolve it

The product which was delivered by the delivery boy was not what I ordered and I told the delivery boy to take it back but he said that he has already uploaded delivery. The boys are too unprofessional and don't speak in appropriate manner.
The delivery boys number is [protected].
Please help me to locate the dealer from which this parcel has come as this is fraud and only you can help as to from whom this is sent. The name of dealer not there on website.

SEPL Awb no-:[protected]
Invoice id-:9DFF38HA00000042
Order no-:[protected]

I have received Duplicate and Fake and Defective product so i want refund it.