Ecom Express Complaints & Reviews

Address: Dhrol

Delevery boy refuge to delever order to door step delevery despite and in my village no restrictions existing regard covid. He ask me to cancel order very arrogantly

Please take action against him

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 29, 2020

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Hi sir,
I'm writing this complaint because i had ordered a product from amazon and with was shipped through ecom express. It had reached my nearest hub but the delivery agents didn't even called me till now and now i could see that my product is returning to the seller. The delivery hub doesn't have any contact number even, so i couldn't contact them as well. Please return my product. Thamarassery ecom express agents are were poor in dealing with customers as well. I need my product as soon as possible.

+1 photos

Ecom Express customer support has been notified about the posted complaint.

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Aug 31, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

Aug 31, 2020

Updated by Ashik Vinod Hi,
Please find AWB number:[protected]

Sep 04, 2020

Updated by Ashik Vinod Hi,

Please update

Sep 15, 2020

Updated by Ashik Vinod Hi,

Please give an update for the issue

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Address: Old City, Bhaji bazar Near Hakim Karim baig ..akola

I have applied for pick up service multiple times through amazon i think 8-10 times
The pickup service didn't responded. I am student and for one month i m trying to return usmle first aid book..
And in this period no colleges are teaching still we mbbs student exam is going on.. Pls help to return and buy other one..

My email - [protected]@gmail.com.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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They deserve negative star.
My shipment had reached on 18th of august and haven't received a call and it's the 27th august today. The amazon order status says "wrong address ecom express couldn't deliver". Total #. I have ordered along with that product many other stuffs which got delivered seamlessly before 18th august. Even the central customer care number of ecom apologise and raise tickets to no avail.
Warning: if your product is to be delivered by ecom don't bother waiting, cancel and reorder from another seller
Town: gangtok, sikkim, in

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Baihar ecom

Ur baihar dalivery agent didntdeliverd my parcel from netmeds from past 3days regularly I'm getting msg but after calling ur [censored] agent he told me I didn't pick ur courier from baihar office.[censored] services

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Aug 27, 2020

Updated by Niket Jha Sb agent bakwas krte h 4deen se medicine deliver nhi hui

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 29, 2020

Verified Support

Dear Sir,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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I have order a product from flipkart

Your flipkart order awb [protected] was undelivered as you refused to accept it.

The delivery call me & when i pickup the call me didn't say anything to me & talking with some another random person. Also he didn't call back again & i received the above. Are the customer jokes to you?
This happens almost 5times very bad service.

My order was about to delivered till 19th july yet till now i. E 27 aug you guys are making fun of customer

Ecom Express customer support has been notified about the posted complaint.

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Aug 29, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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Address: Mankuzhy House, Rippon P.o

My order number[protected] reached kalpetta on[protected] by ecom.. They didn't even called me once and 26 aug when i checked order details i saw that the order was returned to the seller. When i tried to call them they were very harsh and told that they don't know anything.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 28, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Sir/madam,
I have ordered a product in flikart with Order ID - OD[protected] and AWB id-[protected]. The order is placed on 18th aug and it should be delivered by 24th aug but it is not yet. since 20th aug it is 25km away from me(courier service hub). They have delayed by 2days than promised date and asking me again to wait till 1st sep. I can't get any info since 20th aug.

+2 photos

Ecom Express customer support has been notified about the posted complaint.

Aug 26, 2020

Updated by Ravi Teja Arepalli Sorry a spelling mistake . It's flipkart not flikart.

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Aug 28, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment. We have noted your complaint and shall coordinate with our center for current status of the shipment for further connection.

We shall keep you updated.

Regards,
Ramen
Team Ecom Express

Verified Support

Aug 31, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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Address: Near kalikamata madir, om prasanna apt, kayan east

Sir your employee made a call to me that he will deliver me the product but he did not deliver it and directly claimed that he gave me the product.

Ecom Express customer support has been notified about the posted complaint.

Aug 26, 2020

Updated by prerana koli I want my product

Verified Support

Aug 28, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I received call a week back that shipment could only be delivered on 25th aug even after reaching the final destination because their office was closed. So i said thats okay.But on 26th, the status of order is shown as Shipment RTO Locked and i havent received any calls thereafter.Kindly deliver the product.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 28, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Babara , Dis :- Amreli , Gujarat pin:-365410

@ecomexpress_ofc
I haven't received my order, and not able to reach customer care
Awb :- [protected]
Status :- delivered (Never get door step delivery, order drop at some one shop)

Customer care i am try to reach
:- # HTTPs://t.co/Hy7iNXTdhO   replace all

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Ramen
Team Ecom Express

Verified Support

Aug 31, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings

Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered and accepted by Mr Dhaval. Request you to kindly confirm the delivery and the actual date of delivery.

Regards,
Ramen
Ecom Express Team

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Address: Anantnag district anantnag union Territory Jammu and Kashmir

I ordered a product from Myntra and it reached on 18th August at the delivery center but it got stuck there no call nothing from the delivery center about the product

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 28, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Jhajha near mgs high school jhajha jamui bihar 81138

My name is ramesh kumar village baijla post baijla vaya jhajha distic jamui bihar pin 811308 mobil [protected]

+1 photos

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Aug 25, 2020

Updated by RAMESH 811308 My name is ramesh kumar village baijla post baijla vaya jhajha distic jamui 811308 my parcel not dil ever on my home every order he call me and comes your parcel 8 km from my home if I not go there than he return my parcel

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 28, 2020

Verified Support

Dear Sir,

Greetings From Ecom Express.

Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 26th August at the registered address.

Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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Address: Vinod N ,Nellikal House ,P O Urakam,Thrissur-680562

Hi sir,
My name is vinod n, i want to file a complaint about the order (Awb number is [protected]) that was placed by me dated 10 th august 2020.
Actually i missed the call of delivery boy in the first attempt. Later when i contacted customer care it was conveyed to me that the parcel will be delivered on next working day. But the parcel was not delivered.. I repeatedly made the call to customer care and got the same reply. But i haven`t received my parcel till now.

Please do the needful.

Ecom Express customer support has been notified about the posted complaint.

Aug 25, 2020

Updated by vinodpournami Hi Sir,
My name is Vinod N, I want to file a complaint about the order(AWB number is [protected]) that was placed by me dated 10 th august 2020.
Actually I missed the call of delivery boy in the first attempt.Later when I contacted customer care it was conveyed to me that the parcel will be delivered on next working day.But the parcel was not delivered..I repeatedly made the call to customer care and got the same reply.But i haven`t received my parcel till now.

Please do the needful.

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Aug 28, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Ramen
Team Ecom Express

Verified Support

Aug 29, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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Address: Laksmiprasad Niwas, Opposite Rudra HAnuman Temple, Moti nagare, Latur. 4135412

Delivery person only came once when i wasn't available there. He never returned for redelivery. And now my order is rto locked. I want it delivered within 3 days. My shipment no is [protected].
As soon as possible.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 28, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: At post tingrya Tq Dharni Dist Amravati

I ordered a tshirt from ajio online shopping app and the courier was sent by ecom service. The courier was at delivered at center on 24/08/20 but they only acknowledged me about my parcel and never actually delivered the parcel saying like they don't deliver in remote areas. Kindly look into these matter.
(The tracking id is in the screenshot)

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Ecom Express customer support has been notified about the posted complaint.

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Aug 28, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Regards,
Ramen
Team Ecom Express

Aug 28, 2020

Updated by sbelsare2 Looking for ward to it. Courier still undelivered.

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Hi Team,

I am submitting this complaint here because if i raise complaint in ecom express no action be taken, that is for sure

Subject :-

I have ordered derma roller product via flipkart, and i have received a call from ecom express executive on[protected] and asked me the location and later on that day i didnt get any call from same . So i have called ecom express to this number - [protected] and entered Pin :[protected] and spoke to the same executive and he acted as if he didnt spoke to me such irresponsible person and later he confessed, he has missed the details and he will deliver the product on same day and didn't get delivered, this this happens normal with ecom express and no action to be taken from ecom express.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 28, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I have ordered a rain jacket and lower from wildcraft, in your tracking it was showing the product was delivered on 21st 10.05 am, but i didn't receive any package. It's a prepaid package.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 28, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I had ordered a product from flipkart which was shipped through Ecom express, on sun 23rd i recieve a msg from ecom stating product is out for delivery, but the delivery person did not contact me anf just updated that i am nog available, the next day 24th again i recieve a msg product is out for delivery so this time i called the courier person he informed that he would deliver it in half an hour, but again after making me wait for the whole day he updated that i requested for a future delivery whereas the courier boy does not have a basic courtesy to call, will i get my parcel, such a pathetic service by Ecom express

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 28, 2020

Verified Support

Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I have placed an order on Reliance Digital on 11th August 2020, The order was couriered through Ecom Express of AWB No. [protected] and it has reached the nearest delivery center on 14th August 2020. But it is not attempted to deliver to home yet. Once I checked with the Ecom express contact no. they told the area is not deliverable due to covid 19 situation. but another order from the first cry for the same address was delivered quickly. after repeated calls, the status is now changed to "Shipment RTO Lock" without even attempting to deliver.

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Aug 24, 2020

Updated by giri031096 Reliance Digital made a call today and shippment is taken back and amount will be refunded why?

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Aug 28, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

Aug 28, 2020

Updated by giri031096 When will the shippment will be reached to the shopping portal? pls check, atleast make it reach them as soon as possible so that i can process my refund immediately.

Also, please provide the reason, why the shippment is not attempted to deliver to home?

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 183

Delivery boy arrogant behavior and refusal to deliver order

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My ordered product is returning to the seller but the delivery agent didn't call me even

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Not responding to pick up service

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parcel never delivered

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Not delivering medicine by your executive

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misbehave of delivery person

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Returned the product without even calling me.

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Prepaid shipment from not yet delivered

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Employee stole my product

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Shipment rto locked

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product status delivered, not received order

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Product ordered from Myntra stuck at delivery center

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Parcel not delivered on my home

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not delivering the product on time

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shipment rto locked - i want it now`

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delivery problem from ecom service courier.

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product not delivered - irresponsible executive

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Product ordered from wildcraft

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Product ordered from flipkart shipped via ecom express

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Delivery not attempted for past 10 days

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