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1.8
Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 183

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A
Arsh Chahal
Aug 29, 2020
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My order is not move forward by your courier reschedule again
Ecom Express customer support has been notified about the posted complaint.
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    K
    Kishanvg
    Aug 29, 2020
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    The awb no. Was [protected]. I had contacted their customer care and they assured me that it would be delivered asap. The same day itself it was shown on the website that my order was returned to origin. This was shoddy behaviour and this is after waiting for 15 days.
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Sep 01, 2020
    Ecom Express Customer Care's response     Dear Sir,

    Greetings from Ecom Express

    Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

    Regards,
    Ramen
    Team Ecom Express
    Sep 06, 2020
    Updated by Kishanvg     Regarding the same order, The courier company has not returned the item yet to the shipping portal, So Now I'm not able to avail the refund. Please correlate and solve this issue B/w Adidas Online and ECOM express
    Sep 06, 2020
    Updated by Kishanvg     Ecom express Representatives say the order is returned, Whereas ADISports online say the order hasn't reached them. I need my refund. This is not fair. Someone should please take the appropriate action,
    View replies
    The shipping portal has said that they haven't recieved the shipment. Besides I would like to know why the decision to return the shipment was taken in the first place and why I wasn't informed of the decision.
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      B
      Bsaptarshi
      Aug 29, 2020
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      My tracking id [protected] is held at guwahati for a long time. When I called Ecom they said that myntra has cancelled it whereas myntra denied it. Now the tracking status is being shown as RTO LOCK REVOKED at Bangalore. I want delivery within the last date, i. e. 30th August. What manipulation is going on? The order contains a shirt and a pant and is prepaid.
      Please ensure delivery within tomorrow. We are not even going to Dr tomorrow for this..
      My contact [protected]
      Ecom Express customer support has been notified about the posted complaint.
      Aug 31, 2020
      Updated by Bsaptarshi       I had purchased a shirt and a pant from Myntra. That was ordered on 14 th aug. That was sent by Ecom Express. A few days ago when I tracked it it was shown at guwahati. Now after A few days when I made another enquiry finding again in ghy I was shocked to see that it was still at ghy. When I asked Ecom they told me that it was cancelled by Myntra, to which Myntra did not agree. Now it had been RTO locked and sent to Bangaluru. When I lodged a complaint they unlocked it but they seem to be very reluctant to proceed further though they say that it will be delivered but they can't mention any delivery schedule. Tracking ID [protected].. Please take strict action to ensure delivery today. It was unlocked after my first complaint to u
      Sep 01, 2020
      Updated by Bsaptarshi       The service regarding the delivery of my order is highly manipulated by both myntra and Ecom express. Both are blaming each other. One executive from ecom told me yesterday that the article is with them while another told me today that no instruction from myntra has been received to pick it up. They are just playing with my needs. The goods were reverted back to their source without my consent and after complaint they are reported to be redirected to me.. But today it happened as above. Please take strict action against both of them and ensure despatch today
      Verified Support
      Sep 01, 2020
      Ecom Express Customer Care's response       Dear Sir,

      Greetings from Ecom Express

      We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

      Regards,
      Ramen
      Team Ecom Express
      Sep 01, 2020
      Updated by Bsaptarshi       Coordinate the matter and ensure urgent delivery
      Sep 01, 2020
      Updated by Bsaptarshi       I dont know why these are being marked as resolved. This can only be done when the problem ceases to exist
      Verified Support
      Sep 01, 2020
      Ecom Express Customer Care's response       Dear Sir,

      Greetings from Ecom Express

      We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

      Regards,
      Ramen
      Team Ecom Express
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        H
        haldy35
        Aug 29, 2020
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        From the last 3 days... They have been going round and round... With my delivery of the product.
        There's no proper communication between the delivery boy and his supervisor and specially no one is bothered to inform me, about the happenings.
        Who has given you the authority to change my delivery date.. With out my permission.??
        How do u know i wl be available or not?
        Now what happens if i reject to take the delivery???
        If you guys couldn't sort it out... Am sorry.. I would have to take further action.

        U could see below in the picture added...
        Shipment undelivered and consignee requested for next day delivery.
        I am the consignee... I didn't recieve a single call
        I didn't tell them to postpone... Nor anything
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Sep 01, 2020
        Ecom Express Customer Care's response         Dear Sir,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
        Sep 02, 2020
        Updated by haldy35         [protected]
        Verified Support
        Sep 05, 2020
        Ecom Express Customer Care's response         Dear Sir,

        Greetings From Ecom Express.

        With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 3rd September at the registered address.

        Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.

        Regards,
        Ramen
        Team Ecom Express
        View replies
        [protected]
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          V
          vinay kumar 24
          Aug 29, 2020
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          I have order a product on 3 days back and upon tracking the delivery status from last 3 days in economics express. Everyday it's displaying as pickup rescheduled. Please let me know the exact issue why you are not able to deliver the same.

          When i checked with myntra they told like product already shipped from their warehouse. They told like current location of product is ahmadabad.
          But as per below screenshot in ecom express location being displayed as bangalore.
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Sep 01, 2020
          Ecom Express Customer Care's response           Dear Sir,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
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            N
            NivyaSaxena
            Aug 28, 2020
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            Address: 71-A DDA FLATS MANSAROVER PARK SHAHDARA DELHI-110032

            I am a supplier supplying products through meesho.. I am receiving wrong rtos.
            This has happened to me several times and what kind of fraud your company is doing with us?? I am not getting what i am dispatching. I will really file a complaint to higher authorities. Why i am receiving wrong rtos?? Everytime delivery persons come with rtos, i find that they are not my products and everytime i have to return them back to your delivery boys. Request you to kindly check all my un delivered articles and if you will be unable to provide my products, then you have to pay the amount of the products un delivered.
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in and to your Shopping portal for us to assist you on the same.

            Regards,
            Ramen
            Team Ecom Express
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              A
              anamika ramdas
              Aug 28, 2020
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              Address: Purathad, Karuvannur, Thrissur, Kerala

              I ordered certain products which are expected to be delivered by Ecom express. There are multiple items for which the expected delivery was starting from Aug 25. For three days the delivery executive has been giving me a single ring missed call and failing the delivery. Two items already got cancelled stating that customer did not respond. When I am calling back to ecom express, no one picks up. Already called ecom express customer care twice. They said delivery will happen today. But again all i got was a call that rang for 1 second, that makes it impossible to pick up. Worst experience ever.
              Ecom Express customer support has been notified about the posted complaint.
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                श
                शशांक शुभम्
                Aug 28, 2020
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                I calls the delivery boy. He says that he will after one or two hour. But at the last he calls me and just says that he can't deliver the order today because he is very late. He daily give me excuses only.
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Ramen
                Team Ecom Express
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                  M
                  Meram
                  Aug 28, 2020
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                  Address: Dhrol

                  Delevery boy refuge to delever order to door step delevery despite and in my village no restrictions existing regard covid. He ask me to cancel order very arrogantly

                  Please take action against him
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    A
                    Ashik Vinod
                    Aug 28, 2020
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                    Hi sir,
                    I'm writing this complaint because i had ordered a product from amazon and with was shipped through ecom express. It had reached my nearest hub but the delivery agents didn't even called me till now and now i could see that my product is returning to the seller. The delivery hub doesn't have any contact number even, so i couldn't contact them as well. Please return my product. Thamarassery ecom express agents are were poor in dealing with customers as well. I need my product as soon as possible.
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 31, 2020
                    Ecom Express Customer Care's response                     Dear Sir,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Ramen
                    Team Ecom Express
                    Aug 31, 2020
                    Updated by Ashik Vinod                     Hi,
                    Please find AWB number:[protected]
                    Sep 04, 2020
                    Updated by Ashik Vinod                     Hi,

                    Please update
                    Sep 15, 2020
                    Updated by Ashik Vinod                     Hi,

                    Please give an update for the issue
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                      O
                      Osama mohd
                      Aug 27, 2020
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                      Address: Old City, Bhaji bazar Near Hakim Karim baig ..akola

                      I have applied for pick up service multiple times through amazon i think 8-10 times
                      The pickup service didn't responded. I am student and for one month i m trying to return usmle first aid book..
                      And in this period no colleges are teaching still we mbbs student exam is going on.. Pls help to return and buy other one..

                      My email - [protected]@gmail.com.
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        N
                        Norbu14
                        Aug 27, 2020
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                        They deserve negative star.
                        My shipment had reached on 18th of august and haven't received a call and it's the 27th august today. The amazon order status says "wrong address ecom express couldn't deliver". Total #. I have ordered along with that product many other stuffs which got delivered seamlessly before 18th august. Even the central customer care number of ecom apologise and raise tickets to no avail.
                        Warning: if your product is to be delivered by ecom don't bother waiting, cancel and reorder from another seller
                        Town: gangtok, sikkim, in
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 29, 2020
                        Ecom Express Customer Care's response                         Dear Sir,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          N
                          Niket Jha
                          Aug 27, 2020
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                          Address: Baihar ecom

                          Ur baihar dalivery agent didntdeliverd my parcel from netmeds from past 3days regularly I'm getting msg but after calling ur [censored] agent he told me I didn't pick ur courier from baihar office.[censored] services
                          Ecom Express customer support has been notified about the posted complaint.
                          Aug 27, 2020
                          Updated by Niket Jha                           Sb agent bakwas krte h 4deen se medicine deliver nhi hui
                          View replies
                          Dear Sir,

                          Greetings From Ecom Express.

                          Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                          Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            S
                            Samarthesh Acharekar
                            Aug 27, 2020
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                            I have order a product from flipkart

                            Your flipkart order awb [protected] was undelivered as you refused to accept it.

                            The delivery call me & when i pickup the call me didn't say anything to me & talking with some another random person. Also he didn't call back again & i received the above. Are the customer jokes to you?
                            This happens almost 5times very bad service.

                            My order was about to delivered till 19th july yet till now i. E 27 aug you guys are making fun of customer
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 29, 2020
                            Ecom Express Customer Care's response                             Dear Sir,

                            Greetings from Ecom Express

                            Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              A
                              Athul Francis
                              Aug 27, 2020
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                              Address: Mankuzhy House, Rippon P.o

                              My order number[protected] reached kalpetta on[protected] by ecom.. They didn't even called me once and 26 aug when i checked order details i saw that the order was returned to the seller. When i tried to call them they were very harsh and told that they don't know anything.
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                R
                                Ravi Teja Arepalli
                                Aug 26, 2020
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                                Sir/madam,
                                I have ordered a product in flikart with Order ID - OD[protected] and AWB id-[protected]. The order is placed on 18th aug and it should be delivered by 24th aug but it is not yet. since 20th aug it is 25km away from me(courier service hub). They have delayed by 2days than promised date and asking me again to wait till 1st sep. I can't get any info since 20th aug.
                                Ecom Express customer support has been notified about the posted complaint.
                                Aug 26, 2020
                                Updated by Ravi Teja Arepalli                                 Sorry a spelling mistake . It's flipkart not flikart.
                                Verified Support
                                Aug 28, 2020
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings From Ecom Express.

                                We regret for the inconvenience caused to you due to the delay in delivery of this shipment. We have noted your complaint and shall coordinate with our center for current status of the shipment for further connection.

                                We shall keep you updated.

                                Regards,
                                Ramen
                                Team Ecom Express
                                Verified Support
                                Aug 31, 2020
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings From Ecom Express.

                                Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  P
                                  prerana koli
                                  Aug 26, 2020
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                                  Address: Near kalikamata madir, om prasanna apt, kayan east

                                  Sir your employee made a call to me that he will deliver me the product but he did not deliver it and directly claimed that he gave me the product.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Aug 26, 2020
                                  Updated by prerana koli                                   I want my product
                                  Verified Support
                                  Aug 28, 2020
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    R
                                    roopshere
                                    Aug 26, 2020
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                                    I received call a week back that shipment could only be delivered on 25th aug even after reaching the final destination because their office was closed. So i said thats okay.But on 26th, the status of order is shown as Shipment RTO Locked and i havent received any calls thereafter.Kindly deliver the product.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      D
                                      dhaval sanepara
                                      Aug 25, 2020
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                                      Address: Babara , Dis :- Amreli , Gujarat pin:-365410

                                      @ecomexpress_ofc
                                      I haven't received my order, and not able to reach customer care
                                      Awb :- [protected]
                                      Status :- delivered (Never get door step delivery, order drop at some one shop)

                                      Customer care i am try to reach
                                      :- # HTTPs://t.co/Hy7iNXTdhO   replace all
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 28, 2020
                                      Ecom Express Customer Care's response                                       Dear Sir,

                                      Greetings From Ecom Express.

                                      Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                                      Meanwhile, you can provide your alternate contact number to assist you.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Verified Support
                                      Aug 31, 2020
                                      Ecom Express Customer Care's response                                       Dear Sir,

                                      Greetings

                                      Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered and accepted by Mr Dhaval. Request you to kindly confirm the delivery and the actual date of delivery.

                                      Regards,
                                      Ramen
                                      Ecom Express Team
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                                        S
                                        Shah Faheem116
                                        Aug 25, 2020
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                                        Address: Anantnag district anantnag union Territory Jammu and Kashmir

                                        I ordered a product from Myntra and it reached on 18th August at the delivery center but it got stuck there no call nothing from the delivery center about the product
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Sir,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
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