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Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 184

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S
sssb0307
Aug 25, 2020
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Address: Laksmiprasad Niwas, Opposite Rudra HAnuman Temple, Moti nagare, Latur. 4135412

Delivery person only came once when i wasn't available there. He never returned for redelivery. And now my order is rto locked. I want it delivered within 3 days. My shipment no is [protected].
As soon as possible.
+1 photos
Ecom Express customer support has been notified about the posted complaint.
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Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
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    S
    sbelsare2
    Aug 25, 2020
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    Address: At post tingrya Tq Dharni Dist Amravati

    I ordered a tshirt from ajio online shopping app and the courier was sent by ecom service. The courier was at delivered at center on 24/08/20 but they only acknowledged me about my parcel and never actually delivered the parcel saying like they don't deliver in remote areas. Kindly look into these matter.
    (The tracking id is in the screenshot)
    +1 photos
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Aug 28, 2020
    Ecom Express Customer Care's response     Dear Sir,

    Greetings from Ecom Express!

    Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

    Regards,
    Ramen
    Team Ecom Express
    Aug 28, 2020
    Updated by sbelsare2     Looking for ward to it. Courier still undelivered.
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      P
      praji234
      Aug 24, 2020
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      Hi Team,

      I am submitting this complaint here because if i raise complaint in ecom express no action be taken, that is for sure

      Subject :-

      I have ordered derma roller product via flipkart, and i have received a call from ecom express executive on[protected] and asked me the location and later on that day i didnt get any call from same . So i have called ecom express to this number - [protected] and entered Pin :[protected] and spoke to the same executive and he acted as if he didnt spoke to me such irresponsible person and later he confessed, he has missed the details and he will deliver the product on same day and didn't get delivered, this this happens normal with ecom express and no action to be taken from ecom express.
      Ecom Express customer support has been notified about the posted complaint.
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      Dear Sir,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
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        H
        HEMANTH KUMAR REGULAVALASA
        Aug 24, 2020
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        I have ordered a rain jacket and lower from wildcraft, in your tracking it was showing the product was delivered on 21st 10.05 am, but i didn't receive any package. It's a prepaid package.
        Ecom Express customer support has been notified about the posted complaint.
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        Dear Sir,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
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          D
          dr geena Rajan
          from Mumbai, Maharashtra
          Aug 24, 2020
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          I had ordered a product from flipkart which was shipped through Ecom express, on sun 23rd i recieve a msg from ecom stating product is out for delivery, but the delivery person did not contact me anf just updated that i am nog available, the next day 24th again i recieve a msg product is out for delivery so this time i called the courier person he informed that he would deliver it in half an hour, but again after making me wait for the whole day he updated that i requested for a future delivery whereas the courier boy does not have a basic courtesy to call, will i get my parcel, such a pathetic service by Ecom express
          Ecom Express customer support has been notified about the posted complaint.
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          Dear Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
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            G
            giri031096
            Aug 24, 2020
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            I have placed an order on Reliance Digital on 11th August 2020, The order was couriered through Ecom Express of AWB No. [protected] and it has reached the nearest delivery center on 14th August 2020. But it is not attempted to deliver to home yet. Once I checked with the Ecom express contact no. they told the area is not deliverable due to covid 19 situation. but another order from the first cry for the same address was delivered quickly. after repeated calls, the status is now changed to "Shipment RTO Lock" without even attempting to deliver.
            +1 photos
            Ecom Express customer support has been notified about the posted complaint.
            Aug 24, 2020
            Updated by giri031096             Reliance Digital made a call today and shippment is taken back and amount will be refunded why?
            Verified Support
            Aug 28, 2020
            Ecom Express Customer Care's response             Dear Sir,

            Greetings from Ecom Express

            Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

            Regards,
            Ramen
            Team Ecom Express
            Aug 28, 2020
            Updated by giri031096             When will the shippment will be reached to the shopping portal? pls check, atleast make it reach them as soon as possible so that i can process my refund immediately.

            Also, please provide the reason, why the shippment is not attempted to deliver to home?
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              S
              ShivamY
              Aug 24, 2020
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              It has been over a month since initial shipping date of the product and it's being delayed over and over again. From 21st JULY to 19th AUG the pickup of the shipment was delayed due to various reasons and from 20th AUG onward the status has been "Shipment RTO Lock" without any further updates
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Sir,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Ramen
              Team Ecom Express
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                M
                Mariya Poulose
                Aug 24, 2020
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                Address: Chalakudy

                I have ordered a product from amazon with awb no [protected] and it is at the delivery centre since 19th of august. The product has not delivered now it is not getting delivered it has been almost 4days.The delivery centre is not contacting me and not even delivering to me. I need my product
                Ecom Express customer support has been notified about the posted complaint.
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                This is the current status since 19th august

                At delivery centre - Comment #3724332 - Image #0
                Reply
                Dear Mam,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Ramen
                Team Ecom Express
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                  L
                  Lokesh Das
                  Aug 24, 2020
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                  I'm lokesh das. My awb number is [protected]. For an emergency reason i will be out of state for two months. And i will change my home. Kindly cancel the order. I've talked to medlife. They have told me as it's dispatched now they can't cancel it by themselves. So please cancel my order.
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    V
                    Vishakha Vaidya
                    Aug 24, 2020
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                    I ordered 3 dresses from firstcry. Two received to me but one is missing. They are saying product is delivered but not recieved to me. When i called on delivery boy's mobile number, asked me for awb number. I entered awb number, and every time till i am getting answer is incorrect awb number. My awb number is [protected].
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Ramen
                    Team Ecom Express
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                      M
                      Manhar bhai chhababhai patel
                      Aug 23, 2020
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                      Address: At&Po-Nanachekhla Tal-Tslod Dist-Sabarkantha Pin.383305

                      I have back power trimmer and get money back. Please!
                      Awb [protected]
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        M
                        Manhar bhai chhababhai patel
                        Aug 23, 2020
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                        Address: At&po-Nanachekhala Tal.Talod Dist.Sabarkantha pin.383305

                        Return power trimmer and get money back.
                        Ecom Express customer support has been notified about the posted complaint.
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                          S
                          Suja Karappath
                          Aug 23, 2020
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                          I bought w for women product no:
                          Ww [protected]. Delivery boy of ecom service on 19/08/20 morning and said it's difficult to deliver in a distant place and only one product in your location etc. Later i tried to call ecom centre and it's location centre. But it's failed. Now the order shows as undelivered. Hence my product returned. Please ensure the good service from ecom express. (Awb[protected])
                          Suja karappath, suja nivas, chengal, payangadi. Po, kannur, kerala, pin670303
                          Ph:[protected], mail id - [protected]@gmail.com
                          Location of ecom express - payyanur ecom executive ph: [protected] pin: [protected]
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 28, 2020
                          Ecom Express Customer Care's response                           Dear Mam,

                          Greetings from Ecom Express

                          Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal due to delay in delivery. So we request you to kindly coordinate with your shopping Portal for assistance.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            S
                            saket gautam
                            Aug 23, 2020
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                            Shipment airway bill no. [protected]. Delivery boy did not attempted. And showing in tracking detail that, failed delivery.
                            I am still waiting for my parcel.
                            Please do needful.
                            Ecom Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              M
                              Manhar bhai chhababhai patel
                              Aug 22, 2020
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                              Address: At.po-Nanachekhla tal.Talod Dist.sabarkantha

                              I have return power trainer because i show product in ad. I have not like this product so i have bale it.
                              Ecom Express customer support has been notified about the posted complaint.
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                                A
                                Arsh Chahal
                                Aug 22, 2020
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                                I ordered a watch from myntra.. Delivery rescheduled again and again
                                +1 photos
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  J
                                  Janakram Bhoy
                                  Aug 22, 2020
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                                  Address: 07GNRPK895G1ZC block pocket near market behind sector rohini delhi ,new delhi - 110089

                                  Ecom express ne mere sath dhokha kiya hai mujhe mera paisa 1099 rupees chahiye main product return karna chahata hun.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir/Mam,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    R
                                    Rupesh Ravindran
                                    from Idukki, Kerala
                                    Aug 22, 2020
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                                    Address: Fake company

                                    Dear Sir/Madam,

                                    Last three days onwards they are holding my order and till the date no one will call to my number for delivery..

                                    I ordered from Amazon unfortunately delivery partner was Ecom express.
                                    They have no office address or proper contact number updated in Google or anywhere. All the numbers where switch off.. I think all the product customer ordered they are selling their own way.
                                    This is my ordered I'd.
                                    [protected]

                                    Mobile : [protected]/[protected]
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Aug 22, 2020
                                    Updated by Rupesh Ravindran                                     Dear Sir/Madam,

                                    Last three days onwards they are holding my order and till the date no one will call to my number for delivery..

                                    I ordered from Amazon unfortunately delivery partner was Ecom express.
                                    They have no office address or proper contact number updated in Google or anywhere. All the numbers where switch off.. I think all the product customer ordered they are selling their own way.
                                    This is my ordered I'd.
                                    [protected]

                                    Mobile : [protected]/[protected]
                                    Verified Support
                                    Aug 28, 2020
                                    Ecom Express Customer Care's response                                     Dear Sir,

                                    Greetings from Ecom Express

                                    Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      S
                                      ScrewedCustomer
                                      Aug 22, 2020
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                                      Ive been complaining about the delivery of a package that was sent on 31st Jul. Even after calling up customer service more than 8 times over 5 days, they are yet to deliver the AWB Number:[protected]. The website does not information and every time i call up, the response is to wait for 24hrs. its been more than 20 days since despatch and its at the delivery point for more than 5 days being held for no reason. they also update the wrong status saying that the consignee asked for future delivery - which is a plain white lie.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 28, 2020
                                      Ecom Express Customer Care's response                                       Dear Sir,

                                      Greetings from Ecom Express

                                      Please accept our sincere apologies for the inconvenience caused to you. The delivery centre responsible for the delivery of your shipment currently falls under containment zone due to COVID-19. The situation on the ground continues to be dynamic in terms of restrictions.

                                      Due to restriction, the shipment were undelivered and now returned back to shopping portal. Request you to kindly coordinate with your shopping portal for further assistance.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
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                                        S
                                        ScrewedCustomer
                                        Aug 22, 2020
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                                        Ive been complaining about delivery of a package that was sent on 31st Jul. Even after calling up customer service more than 8 times over 5 days, they are yet to deliver the AWB Number:[protected]. The website does not information and every time i call up, the response is to wait for 24hrs. its been more than 20 days since despatch and its at the delivery point for more than 5 days being held for no reason. they also update wrong status saying that the consignee asked for future delivery - which is a plain white lie.
                                        Ecom Express customer support has been notified about the posted complaint.
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