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Ecom Express Complaints & Reviews

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Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 184

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S
ShivamY
Aug 24, 2020
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It has been over a month since initial shipping date of the product and it's being delayed over and over again. From 21st JULY to 19th AUG the pickup of the shipment was delayed due to various reasons and from 20th AUG onward the status has been "Shipment RTO Lock" without any further updates
Ecom Express customer support has been notified about the posted complaint.
Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
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    M
    Mariya Poulose
    Aug 24, 2020
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    Address: Chalakudy

    I have ordered a product from amazon with awb no [protected] and it is at the delivery centre since 19th of august. The product has not delivered now it is not getting delivered it has been almost 4days.The delivery centre is not contacting me and not even delivering to me. I need my product
    Ecom Express customer support has been notified about the posted complaint.
    This is the current status since 19th august

    At delivery centre - Comment #3724332 - Image #0
    Dear Mam,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Ramen
    Team Ecom Express
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      L
      Lokesh Das
      Aug 24, 2020
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      I'm lokesh das. My awb number is [protected]. For an emergency reason i will be out of state for two months. And i will change my home. Kindly cancel the order. I've talked to medlife. They have told me as it's dispatched now they can't cancel it by themselves. So please cancel my order.
      Ecom Express customer support has been notified about the posted complaint.
      Dear Sir,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
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        V
        Vishakha Vaidya
        Aug 24, 2020
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        I ordered 3 dresses from firstcry. Two received to me but one is missing. They are saying product is delivered but not recieved to me. When i called on delivery boy's mobile number, asked me for awb number. I entered awb number, and every time till i am getting answer is incorrect awb number. My awb number is [protected].
        Ecom Express customer support has been notified about the posted complaint.
        Dear Sir,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
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          M
          Manhar bhai chhababhai patel
          Aug 23, 2020
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          Address: At&Po-Nanachekhla Tal-Tslod Dist-Sabarkantha Pin.383305

          I have back power trimmer and get money back. Please!
          Awb [protected]
          Ecom Express customer support has been notified about the posted complaint.
          Dear Sir,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
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            M
            Manhar bhai chhababhai patel
            Aug 23, 2020
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            Address: At&po-Nanachekhala Tal.Talod Dist.Sabarkantha pin.383305

            Return power trimmer and get money back.
            Ecom Express customer support has been notified about the posted complaint.
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              S
              Suja Karappath
              Aug 23, 2020
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              I bought w for women product no:
              Ww [protected]. Delivery boy of ecom service on 19/08/20 morning and said it's difficult to deliver in a distant place and only one product in your location etc. Later i tried to call ecom centre and it's location centre. But it's failed. Now the order shows as undelivered. Hence my product returned. Please ensure the good service from ecom express. (Awb[protected])
              Suja karappath, suja nivas, chengal, payangadi. Po, kannur, kerala, pin670303
              Ph:[protected], mail id - [protected]@gmail.com
              Location of ecom express - payyanur ecom executive ph: [protected] pin: [protected]
              Ecom Express customer support has been notified about the posted complaint.
              Verified Support
              Aug 28, 2020
              Ecom Express Customer Care's response
              Dear Mam,

              Greetings from Ecom Express

              Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal due to delay in delivery. So we request you to kindly coordinate with your shopping Portal for assistance.

              Regards,
              Ramen
              Team Ecom Express
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                S
                saket gautam
                Aug 23, 2020
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                Shipment airway bill no. [protected]. Delivery boy did not attempted. And showing in tracking detail that, failed delivery.
                I am still waiting for my parcel.
                Please do needful.
                Ecom Express customer support has been notified about the posted complaint.
                Dear Sir,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Ramen
                Team Ecom Express
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                  M
                  Manhar bhai chhababhai patel
                  Aug 22, 2020
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                  Address: At.po-Nanachekhla tal.Talod Dist.sabarkantha

                  I have return power trainer because i show product in ad. I have not like this product so i have bale it.
                  Ecom Express customer support has been notified about the posted complaint.
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                    A
                    Arsh Chahal
                    Aug 22, 2020
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                    I ordered a watch from myntra.. Delivery rescheduled again and again
                    +1 photos
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Sir,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Ramen
                    Team Ecom Express
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                      J
                      Janakram Bhoy
                      Aug 22, 2020
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                      Address: 07GNRPK895G1ZC block pocket near market behind sector rohini delhi ,new delhi - 110089

                      Ecom express ne mere sath dhokha kiya hai mujhe mera paisa 1099 rupees chahiye main product return karna chahata hun.
                      Ecom Express customer support has been notified about the posted complaint.
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        R
                        Rupesh Ravindran
                        from Idukki, Kerala
                        Aug 22, 2020
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                        Address: Fake company

                        Dear Sir/Madam,

                        Last three days onwards they are holding my order and till the date no one will call to my number for delivery..

                        I ordered from Amazon unfortunately delivery partner was Ecom express.
                        They have no office address or proper contact number updated in Google or anywhere. All the numbers where switch off.. I think all the product customer ordered they are selling their own way.
                        This is my ordered I'd.
                        [protected]

                        Mobile : [protected]/[protected]
                        Ecom Express customer support has been notified about the posted complaint.
                        Aug 22, 2020
                        Updated by Rupesh Ravindran
                        Dear Sir/Madam,

                        Last three days onwards they are holding my order and till the date no one will call to my number for delivery..

                        I ordered from Amazon unfortunately delivery partner was Ecom express.
                        They have no office address or proper contact number updated in Google or anywhere. All the numbers where switch off.. I think all the product customer ordered they are selling their own way.
                        This is my ordered I'd.
                        [protected]

                        Mobile : [protected]/[protected]
                        Verified Support
                        Aug 28, 2020
                        Ecom Express Customer Care's response
                        Dear Sir,

                        Greetings from Ecom Express

                        Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          S
                          ScrewedCustomer
                          Aug 22, 2020
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                          Ive been complaining about the delivery of a package that was sent on 31st Jul. Even after calling up customer service more than 8 times over 5 days, they are yet to deliver the AWB Number:[protected]. The website does not information and every time i call up, the response is to wait for 24hrs. its been more than 20 days since despatch and its at the delivery point for more than 5 days being held for no reason. they also update the wrong status saying that the consignee asked for future delivery - which is a plain white lie.
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 28, 2020
                          Ecom Express Customer Care's response
                          Dear Sir,

                          Greetings from Ecom Express

                          Please accept our sincere apologies for the inconvenience caused to you. The delivery centre responsible for the delivery of your shipment currently falls under containment zone due to COVID-19. The situation on the ground continues to be dynamic in terms of restrictions.

                          Due to restriction, the shipment were undelivered and now returned back to shopping portal. Request you to kindly coordinate with your shopping portal for further assistance.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            S
                            ScrewedCustomer
                            Aug 22, 2020
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                            Ive been complaining about delivery of a package that was sent on 31st Jul. Even after calling up customer service more than 8 times over 5 days, they are yet to deliver the AWB Number:[protected]. The website does not information and every time i call up, the response is to wait for 24hrs. its been more than 20 days since despatch and its at the delivery point for more than 5 days being held for no reason. they also update wrong status saying that the consignee asked for future delivery - which is a plain white lie.
                            Ecom Express customer support has been notified about the posted complaint.
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                              B
                              Bipsam
                              Aug 21, 2020
                              Resolved
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                              Resolved

                              Address: Bhartiya city, Bangalore

                              I ordered flipkart one moto back cover, but ecom express message to me 14 th august today delivery date & share me awb number.
                              14 th august ecom delivery boy not called to me full day but 14:30 message from ecm your shipment delivered and handover to the main gate security. This tim i called main gate security but security told to me no one percel received through ecom express.
                              Still not received this shipment.
                              I already complaint ecom express customer care but no on response correctly.
                              +1 photos
                              Aug 21, 2020
                              Complaint marked as Resolved 
                              My mobile number 8152918568 Email:- [email protected]
                              Ecom Express customer support has been notified about the posted complaint.
                              Aug 23, 2020
                              Updated by Bipsam
                              Still not received any call from Ecom express please call back to me as soon as possible.
                              Verified Support
                              Aug 28, 2020
                              Ecom Express Customer Care's response
                              Dear Sir,

                              Greetings From Ecom Express.

                              Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.


                              Regards,
                              Ramen
                              Team Ecom Express
                              Verified Support
                              Sep 05, 2020
                              Ecom Express Customer Care's response
                              Dear Sir,

                              Greetings from Ecom Express

                              Please accept our sincere apology for the delay in resolving your complaint. As we are unable to provide your the POD or delivery confirmation, so we shall inform your shopping portal to initiate the refund. So request you to kindly contact your shopping portal in regards to refund.

                              Please be noted this matter has been investigated and strict disciplinary action taken against the errant officials to avoid such incidence. 

                              Regards,
                              Ramen
                              Team Ecom Express
                              Still not received any call from Ecom express, please urgently call back to me
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                                A
                                Ajinkya1980
                                Aug 21, 2020
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                                Dear Concern,

                                Few Item purchased through Amazon on 8th August 2020.

                                Amazon tracking status showed that package arrived at Bhor, Pune, Maharshatra on 12th August. (5 days laying in ECOM EXPRESS)

                                since then it is hold by that courier office and NOBODY from that office made contact on my phone or delivery attempt to my place.

                                But Status updated as "DELIVERY ATTEMPTED"

                                i asked Amazon about wrong status so they assured will give mail to instruct ECOM EXPRESS OFFICE IN BHOR.

                                Then next two days again message received "DELIVERY ATTEMPTED" but in reality nobody made contact to me.

                                I ordered few other products on same day with Same phone number and address (PIN 412205) which received to me. (off-course other Courier company)

                                But YOUR DELIVERY AGENT AT BHOR, PUNE, MAHARASHTRA OFFICE is giving false information to AMZON.

                                and now current situation is Product has been returned to Seller due to false status given by your BHOR OFFICE.

                                This is pathetic service..!

                                Please take strict action against responsible person.

                                I am worried below three products which i came to know that they are going to be handled by the same ECOM EXPRESS BHOR OFFICE.

                                [protected]
                                [protected]
                                [protected]

                                Hopefully you will seriously look into this matter if you vale Honesty.

                                Kind regards,
                                Ajinkya Desai
                                [protected]
                                Ecom Express customer support has been notified about the posted complaint.
                                Dear Sir,

                                Greetings from Ecom Express

                                Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal.

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  Aditi Vizen
                                  Aug 21, 2020
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                                  Address: House no.2 , ward no. 8,Shree medicoz, khurja road, Pahasu

                                  The total package i have ordered from pantaloons is not delivered but the total payment has been made.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Dear Sir,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    R
                                    raga sri
                                    Aug 21, 2020
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                                    I started receiving call as a Econ express deliver executive from this morning where I’m not. I never heard of that company itself when i called to the customer service with other number that customer service person is just keep on saying I have ordered something so receiving those calls and after so much explanation he understood what I said and told my number might be registered in some logistics so I’m receiving the calls. He didn’t even asked the number to which I’m receiving the calls and said i will not receive the calls further when I asked him cant he atleast check my number in his system then he asked my number and told he will log a complaint.Seriously, when your number dragged to some issue by other persons cant we just properly question then why it has been done. Phone number is more of Privacy issue and we will not give to any person especially and from this morning I keep on getting calls from unknown persons and for unknown parcels from unknown places . As a women this is very inconvenient for me and sad reality i cant even question and get answer from them
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 24, 2020
                                    Ecom Express Customer Care's response
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      Sagar Sn
                                      Aug 21, 2020
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                                      Address: Sagar nandagaon A/P nandagaon tq gokak dist belagavi, Nandagaon, 591231
                                      Website: Ecom express

                                      My order is cotton shirts but gives only normal shirts you must return my 1000 otherwise i go police station complent on your company and website
                                      +1 photos
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Dear Sir,

                                      Greetings from Ecom Express

                                      We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
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                                        Harishskm
                                        Aug 21, 2020
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                                        I've ordered a book on bookswagon and I got notified few days ago that it is ready for shipment. It's been three days and fourth today, the pickup has failed.
                                        +1 photos
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Dear Sir,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
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