Ecom Express Complaints & Reviews

Please provide customercqre number to contact ur company my product is stuck in kochi hub for almost 10 days i cannot find a your company phone number to call and ask them what happend . If you cannot deliver product pleace close the office don't try to play with others time

Sir,
I am from kerala. I have purchased a mobile handset from mi.com . My product is conected when i referred current status but it's still on waleyar hub for unknown reasons. The item was kept at waleyar hub for more than 10 days .Then Ecom express were didn't update their order status. Then last I Anlysed order status it's still on walayar hub again. Now it is being Ashamed of your delivery service. The reason for kept that product in waleyar hub is unknown. ECOME EXPRESS DELIVERY SERVICE IS VERY POOR IT'S NOT I EXPERIENCED FOR ONCE NOW SEVERAL TIMES THEY WERE REPEATED THIS FAULT AGAIN PLEASE TELL THE REASON FOR IT. Ecom Express your service is terrible. No speed in delivery. Fed up of you. YOUR DELIVERY SERVICE IS VERY VERY POOR Tracking number[protected] Plz... Immediately Transit and Fasten delivery of my product It's an urgent

My two orders are not yet delivered. No courier boy called. No one visited my address too. Pls deliver the items immediately. All other couriers delivering correctly to that address .

Tracking no[protected] and[protected]

Pls deliver that address. At least call those numbers

Mera order me by mistake send dusre k AA Gaya hai ...plzzz muje return Karna hai to muje process batao.

Hello,

My name is Praveen, phone number [protected]. Am raising this complaint to find a solution to an unexpected problem shared below.

This order dated 7th Aug 20 through flipkart with AWB Number - [protected] is undelivered since 12th Aug 2020 by Ecom express. Neither Flipkart nor Ecom express have taken any steps to ensure delivery of this product inspite repeated requests and escalations.

The website tracker suggests its in Thalassery the place of delivery since 12th Aug 20 & the status updated is " Shipment un-delivered Shipment attempted - Customer not available ". This is completely untrue.

Please note, none from this parcel company ever called me to deliver the product & to update a bizarre status without delivery attempt is completely unprofessional & unethical. Its evident since the status is never updated since 12 Aug 20 tracker & complaint is attached for your reference.

Inspite of everyday follow up call to the company customer service number [protected] the issue is not resolved.

My last escalation call was last handled by Mr Harish on 19 Aug 20. Inspite of repeated escalations, I have not seen this package delivered nor the status changed which makes me feel this package is lost or untraceble.

Hope somebody could take ownership & fix accountability to such irresponsible unprofessionalism in handling customers online purchase & product delivery.

Hello I must say ecom franchise have only irresponsible staff I have been complaining from last 13 days regarding my shipment & everytime gets that same reply wait for 48 hrs. A guy came for reverse pickup on 7/8/2020 at 1:33 pm he collected product from me & updated pickup not completed. Really like how can someone be so cheap . Please make it sure & provide me reverse pickup slip within 24 hrs because after these 24 hrs. It will meant for nothing . Tracking number[protected]. You just make me aware of your courier as well as customer care services from today onwards I will recommend everyone not to trust on ecom express because they are many loyal & honest courier service then why to go with such a fraud & irresponsible courier service..

Ecom Express has been one of the worst decisions that i have taken. My order of AWB no. [protected] was to be delivered on 14th of August and I also received a message sayin it would be delivered on 12th of August but I haven't received it till today. Please deliver my order as soon as posiibble

Totally arrogant and rude behaviour when i visited to pick up my parcel at office. I visited because on day when i got msg that your parcel will deliver today that day because of network issue my call not connected with delivery guy. However, i tried to reschedule on next day and i did the process but still on next day no one came. I tried to reschedule on each day and waited for whole day to get my parcel. At last i personally visited office. When i visited office the guy tried to argue with me. He said that we only try to deliver first day you can’t reschedule it. Then i replied him that your company have the policy to reschedule. Then he said don’t know about company but i don’t do this silly procedure. I asked him for feedback book to write feedback. He refused for that and said i have load of more than 2000 parcel don’t waste my time if you want this parcel take it otherwise leave it. He was so rude and arrogant. Ecom express my humble request to keep polite staff and take strict action on this issue.

I order product in mi store. When I checked status it is showing delivered but i didn't received my order..
(Awb no:-[protected])...

My package ordered through Reliance Digital and shipped through Ecom Express was RTO locked, not sure why the same happened.
The package reached my delivery centre but was not never delivered to me. I did not receive any calls from the courier company.
Now the tracking page shows the shipment is being returned.

Please remove the RTO lock and kindly deliver the product asap.

AWB No. - [protected]
Order No. - RDF03980431
Vendor : Reliance Digital

I am yet to receive a package from mi.com shipped on aug 8th,

Awb no is [protected]

It been almost a month since I had placed an order in Medlife and the shipment reached the hub nearest to my place on July 29th.
Even after multiple complaints and escalations, I have not been contacted by any of Ecom Express's staff regarding the same.
The AWB number is [protected].
Multiple complaints through the ecom express's website and through Medlife made, but still no response.

Tracking no is [protected]
I didn't yet received my parcel
Please help😓

I have ordered medicines from Pharmeasy which are delivered via Ecomexpress.
This order delivery date was 16 th august.
But till now it has not been delivered,
these medicines are very much importatnt for my mother as she is a cancer patient and needs the medications once daily.
But these medications are not available in any of the shops in our town so i have ordered them,
so it would be much of help if the delivery can be done as soon as possible.

I have ordered a product and it was to be delivered through ecom express. Since 9th august it shows that undelivered as customer not available but i haven't even recieved a call from the courier service. On 16th august it shows that shipment to rto lock. I have called the customer care service from 9th august and they says that you will be delivered tomorrow and so on. I need to get my product delivered awb[[protected]]

Pathetic service that is. My tracking id is[protected]. Delivery person collected double the amount (i paid via gpay he said it was failed so i gave cash but transaction was not failed amount debited, so accordingly paid twice).

I called cx care on[protected] daily i called them even today, there is no proper response, they used to put our call on hold, after 30 minutes call has been disconnected automatically. they will waste our time like anything.

ultimate twist is here, i had delivery person number, took from that date when he called for product delivery.i called him he checked with his franchisee manager said sorry mam amount collected twice we sent mail to our ecom express even though the team didn't refund my money yet. I order that in amazon. that is jio dongle .

cx executives (mahendran, deepak, shivani, asus, harrish, ) there is no dedication in their work. worst cx care ever. especially mahendran he will not ask ur tracking id, before that he used to say sorry mam, ur complaint is under process will update you.

Hello,
I have purchased the pre-paid order from flipkart. The order status showing delivered, but i didn't received the product. This kind of issue happened before also from ecom express members, they are not given the product but they put status delivered without our knowledge after complaint about the issue, they got delivered, now they are making same issue. They are not given security for prepaid orders. Kindly resolve the issue on this
Order i'd:od[protected]
Awb:[protected]

I have a parcle from amazon india through ecom express my dedicated location is accessable but that delivey person called me to go where he was
but i was not aviable at that time to reach him then he cancel my order putting a reason that place is unlocatible but as per the condition he should deliver the item at the door step.

the AWB No is[protected]
the date of incident is 17/08/2020

Awb no-[protected]
For a bangalore to bangalore delivered there is a delay of 3 days! One of them calls and asks for pin code and for a small issue which one assist and ecom should solve the customer is troubled. Can you speed up and get the device delivered by eod today?
Address - akme encore, itpl main road, kundalhalli colony bangalore 560037

Hello sir i just want to say that why you didn't deliver my product which i ordered from online site myntra with awb number [protected]
I am waiting for my order to get delivered today was the last day of estimate delivery still i am not able to receive my order poor service indeed
Now after waiting too long for the delivery status of tracking id [protected] is showing rto locked