Awb number : [protected]
Product came to my location delivery center and was there for 10 days and returned back.
I have raised several complaints through customer service none of the bloody complaints has been attended. From the moment i saw the shipment not delivered on 3rd aug, i started calling and rest in history of the service u provide to your customer.
Today the tracking shows the product has been returned, even they did not check whether i could self pick up.
12 aug, 2020 location status
01:09 hrs tiruchirapally shipment rto lock
03 aug, 2020 location status
09:03 hrs tiruchirapally shipment un-delivered shipment attempted - wrong address
08:08 hrs tiruchirapally out for delivery
02 aug, 2020 location status
06:39 hrs tiruchirapally shipment in-scan at dc
06:36 hrs tiruchirapally bag scanned at dc
01 aug, 2020 location status
21:13 hrs tiruchirapally shipment in-scan at hub
21:13 hrs tiruchirapally shipment connected from hub
21:13 hrs tiruchirapally bag scanned at hub
08:07 hrs chennai bag connected from hub
05:43 hrs chennai bag scanned at hub
30 jul, 2020 location status
29 jul, 2020 location status
15:01 hrs gurugram bag scanned at hub
01:25 hrs lucknow bag connected from hub
00:43 hrs lucknow bag scanned at hub
00:38 hrs lucknow shipments arrives at processing center
00:38 hrs lucknow shipment connected to tiruchirapally - trh
28 jul, 2020 location status
23:45 hrs lucknow shipments arrives at processing center
14:17 hrs lucknow shipment picked up from seller
12:20 hrs lucknow out for pickup
12:17 hrs lucknow pickup assigned
07:13 hrs lucknow pickup rescheduled
27 jul, 2020 location status
20:25 hrs lucknow pickup failed, premise closed
13:50 hrs lucknow out for pickup
12:36 hrs lucknow pickup assigned
07:13 hrs lucknow pickup rescheduled
26 jul, 2020 location status
07:15 hrs lucknow pickup rescheduled
25 jul, 2020 location status
18:33 hrs lucknow pickup failed, premise closed
13:11 hrs lucknow out for pickup
12:22 hrs lucknow pickup assigned
07:15 hrs lucknow pickup rescheduled
24 jul, 2020 location status
22:14 hrs lucknow pickup failed, shipment not handed over
12:17 hrs lucknow out for pickup
12:09 hrs lucknow pickup assigned
23 jul, 2020 location status
16:45 hrs lucknow picked rescheduled, request received after cutoff
16:30 hrs lucknow shipment information received
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2020
Ecom Express Customer Care's response Dear Sir,
Greetings from Ecom Express
Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.
Regards,
Ramen
Team Ecom Express
Greetings from Ecom Express
Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.
Regards,
Ramen
Team Ecom Express