Claimed

Ecom Express Complaints & Reviews

1.8
Updated: Aug 20, 2025
Complaints 6463
Resolved
1266
Unresolved
5197
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Ecom Express reviews & complaints page 189

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
danish786
Aug 9, 2020
Report
Copy

This is mo danish, regular amazon customer, i shopped a order on amazon sujata powermatic plus 900, today
It 's time to catch my order, delivery boy called me for product delivery, named ankur tiwari, was associated with ecom express. He called me and ordered to reached at a place for delivery instead of at my home that was away 1 km from my residence.
When i told him, i can't reached there, he talk very rudely and misbehaving with me. What's hell.
Such stupid thing is there.
After few minutes he reached at my residence, then i asked him, why you talk with this misbehaving, he replied this product is very big, i'm unable to delivered this here while road was good and my home just aside of road.
How this going on in your ecom express, big product if you can not able to deliver this, tell us clearly. It will be intolerable such kind of misbehaving. I have also complaint other respective site for strictly action against him for this rudely misbehave.
I swear, if no action will be taken place against him, i will leave this amazon, will due to this delivery company ecom express forever.
Delivery boy - ankur tiwari
Mob no.-[protected]
+1 photos
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2020
Ecom Express Customer Care's response
Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    C
    CSE Tutorials
    Aug 9, 2020
    Report
    Copy

    Website: ecomexpress.in

    Hi,
    My self ordered an item and it reached my place by 30th july. From that day it was showing "shipment in-scan at dc". Further no updates for somedays. On 9th aug 2020 it shows "shipment rto lock". There are no issues in delivering the items in my location as of now. I want my item delivered. The thing they havnt conatcted me or tried to deliver the items. Abw no:[protected]
    +1 photos
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Aug 11, 2020
    Ecom Express Customer Care's response
    Dear Sir,

    Greetings From Ecom Express.

    We are sorry for the inconvenience caused. The delivery centre responsible for the delivery of your shipment currently falls under containment zone due to COVID-19. The situation on the ground continues to be dynamic in terms of restrictions. We are monitoring the situation and shall arrange the delivery accordingly.

    Regards,
    Ramen
    Team Ecom Express
    Aug 18, 2020
    Updated by CSE Tutorials
    Sorry to inform you that Ecom delivery centre that you are saying about is currently delivery all parcels since 2 weeks. But I dnt get the order delivered. Its still in the delivery centre.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Rijil Nk
      Aug 9, 2020
      Report
      Copy

      My product not delivered yet.
      On 27 july 2020 tracking shows the product in my nearest hub (Vadakara) on 6th august 2020 it shows rto lock at delhi. What is the problem??
      I need my product delivered in my address.
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
      Dear Sir,

      Greetings From Ecom Express.

      We are sorry for the inconvenience caused. The delivery centre responsible for the delivery of your shipment currently falls under containment zone due to COVID-19. The situation on the ground continues to be dynamic in terms of restrictions. We are monitoring the situation and shall arrange the delivery accordingly.

      Regards,
      Ramen
      Team Ecom Express
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Rizwan 556
        Aug 8, 2020
        Report
        Copy

        Mera naam rizwan

        Hamne mobatree website se order kya tha jisme issue a raha hai
        Ecom express delivery boy return order pickup nhi kr rha he return order i'd. Awb no.[protected]

        Delivery boy galat status dikhaya hai
        +3 photos
        Ecom Express customer support has been notified about the posted complaint.
        Dear Sir,

        Greetings from Ecom Express

        We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to re-register the reverse pick up request and share the tracking number to arrange the pick up.

        Regards,
        Ramen
        Team Ecom Express
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          L
          Lavishkeswani
          Aug 8, 2020
          Report
          Copy

          I live in sector 119 noida up
          Courier person came for delivery of rto and rvp packets of snapdeal and meesho.
          2-3 packets were opened and without seal and courier bag. When i was checking packets courier person grabbed packets from my hands and asked to sign on pod first. Due to packets were without seal and opened therefore i was about to write remarks for those packets but courier person snatched pod and didn’t allow me to write on pod moreover was misbehaving screaming loudly.
          I want you to take some action against this. He stepped out his profession and made it something personal for me
          +1 videos
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Aug 11, 2020
          Ecom Express Customer Care's response
          Dear Sir,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            C
            chanthu
            Aug 8, 2020
            Report
            Copy

            My shipment with awb [protected] has been returned without informing me, reason they mentioned it is containment zone but its not. I have never seen any pathetic service like yours. The concern is, you should have contact me first, either they can deliver or i can pick it directly. I will raise a grievance in consumer court regarding the same, for my inconvenience.
            Ecom Express customer support has been notified about the posted complaint.
            Dear Sir,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Ramen
            Team Ecom Express
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Abusaud
              Aug 8, 2020
              Report
              Copy

              I ordered for 2 sarees and i received another saree of cheap quality. So i called them and they are not attending my call. Please take this saree and return our money
              +1 photos
              Ecom Express customer support has been notified about the posted complaint.
              Dear Sir,

              Greetings from Ecom Express

              We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

              Regards,
              Ramen
              Team Ecom Express
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                AB43
                Aug 8, 2020
                Report
                Copy

                Address: shalimar

                Sir an employee delivering at shalimar srinagar has abused and given me death threat for not receiving the order as i am far from that place
                Ecom Express customer support has been notified about the posted complaint.
                Dear Sir,

                Greetings from Ecom Express

                Please share your contact details to assist you.

                Regards,
                Ramen
                Team Ecom Express
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Anvar A M
                  Aug 8, 2020
                  Report
                  Copy

                  Address: Ecom express karunagappalli kerala

                  The item was not delivered to the customer and when we tracked the item it was said to be returned to seller. We never asked to return the amazon product. Delivery executives never asked iyr permission to return it and didn't even bother to deliver the packet.
                  +1 photos
                  Ecom Express customer support has been notified about the posted complaint.
                  Dear Sir,

                  Greetings from Ecom Express

                  Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                  Regards,
                  Ramen
                  Team Ecom Express
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    B
                    Bilal Muhzin
                    Aug 8, 2020
                    Report
                    Copy

                    Address: Kasaragod district, vellarikundu,

                    I order a phone but shows that they were no able to delivery your product because of covid-19 in my location no any problems or no lock down and no contacts from the courier service office no call and mail please take an action please my last day for delivery is today please 😞
                    +1 photos
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Sir,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Ramen
                    Team Ecom Express
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      Khemchandra79
                      Aug 7, 2020
                      Report
                      Copy

                      Address: Jinglam tea estate, P.O: Rangli Rangliot, Dist: Darjeeling, pin code:734226

                      Your ecom delivery boy is not delivering product properly why?. Today he missed call me with this cell number [protected] only once and gone back without delivery. Why why why
                      +1 photos
                      Ecom Express customer support has been notified about the posted complaint.
                      Dear Sir,

                      Greetings from Ecom Express

                      With reference to your query regarding the AWB number [protected], the said shipment is currently out for delivery and the delivery person may coordinate with you before his visit.

                      Regards,
                      Ramen
                      Team Ecom Express
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        L
                        Lince Raju
                        Aug 7, 2020
                        Report
                        Copy

                        Address: EcomExpress pulpally

                        I am lince raju. I ordered an item from amazon. And it were taken by ecom express. Today 07/08/2020 the item was on out of delivary. After 30 minutes thay cancelled my package without even contact me. N said i refused to accept it. Pulpally ecomexpress not interested to deliver package. So i dont like to buy more product from ecom express...
                        +1 photos
                        Ecom Express customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          H
                          Harsha2511
                          Aug 7, 2020
                          Report
                          Copy

                          Address: MALAKAM village Ponduru mandal srikakulam district,532168

                          Dear sir.

                          I'm complaining about the delivery.. As the delivery boy called and asked me the otp that i have received but the delivery boy was not upto my address and also. That he supposed to give my order by tomorrow. Then he refused to bring my order and put the status as 'delivery attempt was made'. And also he was very rude with us.. So, please take action on him and make my order placed as soon as possible..
                          +1 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 08, 2020
                          Ecom Express Customer Care's response
                          Dear Sir/Mam,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Ramen
                          Team Ecom Express
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            L
                            Lakshmi Kolla
                            Aug 7, 2020
                            Report
                            Copy

                            Address: Mudhinepalli, krishna district,Andhra district,Andhra Pradesh 521325

                            My awb number [protected]
                            Courier boy didn't come to my home or he didn't make any call or he didn't knock my door but he updated in tracking as i refused in 3attempts also.
                            Ecom Express customer support has been notified about the posted complaint.
                            Dear Sir/Mam,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Ramen
                            Team Ecom Express
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              V
                              Vidhi Khiraiya
                              Aug 7, 2020
                              Report
                              Copy

                              Myntra did not delivered my order yet and shows delivery failed
                              +3 photos
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Sir/Mam,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                Nikhil Raj S
                                Aug 6, 2020
                                Report
                                Copy

                                I had ordered crocs from their official site. However, Ecom Express who was supposed to deliver it has shipped it back and it says Shipment RTO lock.
                                However, they have neither contacted me at all. I ordered this almost one month back. My shipment tracking number is - [protected]. I would like to receive the order as fast as possible as it is a gift.
                                +1 photos
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 08, 2020
                                Ecom Express Customer Care's response
                                Dear Sir,

                                Greetings From Ecom Express.

                                We are sorry for the inconvenience caused. The delivery centre responsible for the delivery of your shipment currently falls under containment zone due to COVID-19. The situation on the ground continues to be dynamic in terms of restrictions. We are monitoring the situation and shall arrange the delivery accordingly.

                                Regards,
                                Ramen
                                Team Ecom Express
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  O
                                  Om Prakash Jyani
                                  Aug 6, 2020
                                  Report
                                  Copy

                                  Address: Shyam block. Kailash nagar, Delhi
                                  Website: Inf@pickrr

                                  I have order for combo pack of 3 shirts
                                  But the order comes and i have open but there were only two shirts and that shirts are dirty and used shirts not good very bad
                                  So i have to return my order
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Dear Sir,

                                  Greetings from Ecom Express

                                  We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sudipto dutta
                                    Aug 6, 2020
                                    Report
                                    Copy

                                    Address: Ecom express Pvt Ltd Ground floor, 13/16min, 17min, Samalkha, old Delhi-Gurugram Road Kapashera, New Delhi- 110037, India
                                    Website: www.ecomexpress.in

                                    Order id-[protected]
                                    Awb tracking no.-[protected]
                                    Payment method-online from google pay
                                    Google pay no.-[protected]
                                    +5 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Aug 10, 2020
                                    Updated by Sudipto dutta
                                    My problem is shortout please delete my complain .
                                    Dear Sir,

                                    Greetings from Ecom Express!

                                    As per the confirmation, we have attempted the delivery but you have refused to accept the delivery. Request you to kindly confirm.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      J
                                      Jayshah1992007
                                      Aug 6, 2020
                                      Report
                                      Copy

                                      My awb number is : [protected]

                                      I had many time request to pickup but not pick up my parcel but they charge for parcel.
                                      My pick up request 29 july and today 6august. I also contact bharatbhai who is incharge of ahmedabad they also don't reply. Completely cheater company ecom express.
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 08, 2020
                                      Ecom Express Customer Care's response
                                      Dear Sir,

                                      With reference to your query regarding the AWB number [protected], the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 11th August.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Aug 08, 2020
                                      Updated by Jayshah1992007
                                      Yes They Pickup after complain yesterday Ecom express pick up The parcel on 7 August 2020 .
                                      29 July parcel pickup after this complain on 7-8-2020
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        Mullah Madani
                                        Aug 5, 2020
                                        Report
                                        Copy

                                        Ecom-commerce is a logistics partner to Samsung India.
                                        My Samsung order contains a very expensive item for delivery and I fear the delay is only making my shipment vulnerable to counterfeit.
                                        I call everyday to customerCare and lodge a complaint on [protected] but its been a week and no deliveries yet.
                                        They are so unprofessional that they will NOT share number for their grievance cell [latest].
                                        +1 photos
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 08, 2020
                                        Ecom Express Customer Care's response
                                        Dear Sir,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit