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Ecom Express Complaints & Reviews

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Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 189

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L
Lavishkeswani
Aug 8, 2020
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I live in sector 119 noida up
Courier person came for delivery of rto and rvp packets of snapdeal and meesho.
2-3 packets were opened and without seal and courier bag. When i was checking packets courier person grabbed packets from my hands and asked to sign on pod first. Due to packets were without seal and opened therefore i was about to write remarks for those packets but courier person snatched pod and didn’t allow me to write on pod moreover was misbehaving screaming loudly.
I want you to take some action against this. He stepped out his profession and made it something personal for me
+1 videos
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2020
Ecom Express Customer Care's response
Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
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    chanthu
    Aug 8, 2020
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    My shipment with awb [protected] has been returned without informing me, reason they mentioned it is containment zone but its not. I have never seen any pathetic service like yours. The concern is, you should have contact me first, either they can deliver or i can pick it directly. I will raise a grievance in consumer court regarding the same, for my inconvenience.
    Ecom Express customer support has been notified about the posted complaint.
    Dear Sir,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Ramen
    Team Ecom Express
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      A
      Abusaud
      Aug 8, 2020
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      I ordered for 2 sarees and i received another saree of cheap quality. So i called them and they are not attending my call. Please take this saree and return our money
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
      Dear Sir,

      Greetings from Ecom Express

      We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

      Regards,
      Ramen
      Team Ecom Express
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        A
        AB43
        Aug 8, 2020
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        Address: shalimar

        Sir an employee delivering at shalimar srinagar has abused and given me death threat for not receiving the order as i am far from that place
        Ecom Express customer support has been notified about the posted complaint.
        Dear Sir,

        Greetings from Ecom Express

        Please share your contact details to assist you.

        Regards,
        Ramen
        Team Ecom Express
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          A
          Anvar A M
          Aug 8, 2020
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          Address: Ecom express karunagappalli kerala

          The item was not delivered to the customer and when we tracked the item it was said to be returned to seller. We never asked to return the amazon product. Delivery executives never asked iyr permission to return it and didn't even bother to deliver the packet.
          +1 photos
          Ecom Express customer support has been notified about the posted complaint.
          Dear Sir,

          Greetings from Ecom Express

          Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
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            B
            Bilal Muhzin
            Aug 8, 2020
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            Address: Kasaragod district, vellarikundu,

            I order a phone but shows that they were no able to delivery your product because of covid-19 in my location no any problems or no lock down and no contacts from the courier service office no call and mail please take an action please my last day for delivery is today please 😞
            +1 photos
            Ecom Express customer support has been notified about the posted complaint.
            Dear Sir,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Ramen
            Team Ecom Express
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              K
              Khemchandra79
              Aug 7, 2020
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              Address: Jinglam tea estate, P.O: Rangli Rangliot, Dist: Darjeeling, pin code:734226

              Your ecom delivery boy is not delivering product properly why?. Today he missed call me with this cell number [protected] only once and gone back without delivery. Why why why
              +1 photos
              Ecom Express customer support has been notified about the posted complaint.
              Dear Sir,

              Greetings from Ecom Express

              With reference to your query regarding the AWB number [protected], the said shipment is currently out for delivery and the delivery person may coordinate with you before his visit.

              Regards,
              Ramen
              Team Ecom Express
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                L
                Lince Raju
                Aug 7, 2020
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                Address: EcomExpress pulpally

                I am lince raju. I ordered an item from amazon. And it were taken by ecom express. Today 07/08/2020 the item was on out of delivary. After 30 minutes thay cancelled my package without even contact me. N said i refused to accept it. Pulpally ecomexpress not interested to deliver package. So i dont like to buy more product from ecom express...
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
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                  H
                  Harsha2511
                  Aug 7, 2020
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                  Address: MALAKAM village Ponduru mandal srikakulam district,532168

                  Dear sir.

                  I'm complaining about the delivery.. As the delivery boy called and asked me the otp that i have received but the delivery boy was not upto my address and also. That he supposed to give my order by tomorrow. Then he refused to bring my order and put the status as 'delivery attempt was made'. And also he was very rude with us.. So, please take action on him and make my order placed as soon as possible..
                  +1 photos
                  Ecom Express customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 08, 2020
                  Ecom Express Customer Care's response
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    L
                    Lakshmi Kolla
                    Aug 7, 2020
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                    Address: Mudhinepalli, krishna district,Andhra district,Andhra Pradesh 521325

                    My awb number [protected]
                    Courier boy didn't come to my home or he didn't make any call or he didn't knock my door but he updated in tracking as i refused in 3attempts also.
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Ramen
                    Team Ecom Express
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                      V
                      Vidhi Khiraiya
                      Aug 7, 2020
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                      Myntra did not delivered my order yet and shows delivery failed
                      +3 photos
                      Ecom Express customer support has been notified about the posted complaint.
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        N
                        Nikhil Raj S
                        Aug 6, 2020
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                        I had ordered crocs from their official site. However, Ecom Express who was supposed to deliver it has shipped it back and it says Shipment RTO lock.
                        However, they have neither contacted me at all. I ordered this almost one month back. My shipment tracking number is - [protected]. I would like to receive the order as fast as possible as it is a gift.
                        +1 photos
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 08, 2020
                        Ecom Express Customer Care's response
                        Dear Sir,

                        Greetings From Ecom Express.

                        We are sorry for the inconvenience caused. The delivery centre responsible for the delivery of your shipment currently falls under containment zone due to COVID-19. The situation on the ground continues to be dynamic in terms of restrictions. We are monitoring the situation and shall arrange the delivery accordingly.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          O
                          Om Prakash Jyani
                          Aug 6, 2020
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                          Address: Shyam block. Kailash nagar, Delhi
                          Website: Inf@pickrr

                          I have order for combo pack of 3 shirts
                          But the order comes and i have open but there were only two shirts and that shirts are dirty and used shirts not good very bad
                          So i have to return my order
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Sir,

                          Greetings from Ecom Express

                          We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            S
                            Sudipto dutta
                            Aug 6, 2020
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                            Address: Ecom express Pvt Ltd Ground floor, 13/16min, 17min, Samalkha, old Delhi-Gurugram Road Kapashera, New Delhi- 110037, India
                            Website: www.ecomexpress.in

                            Order id-[protected]
                            Awb tracking no.-[protected]
                            Payment method-online from google pay
                            Google pay no.-[protected]
                            +5 photos
                            Ecom Express customer support has been notified about the posted complaint.
                            Aug 10, 2020
                            Updated by Sudipto dutta
                            My problem is shortout please delete my complain .
                            Dear Sir,

                            Greetings from Ecom Express!

                            As per the confirmation, we have attempted the delivery but you have refused to accept the delivery. Request you to kindly confirm.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              J
                              Jayshah1992007
                              Aug 6, 2020
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                              My awb number is : [protected]

                              I had many time request to pickup but not pick up my parcel but they charge for parcel.
                              My pick up request 29 july and today 6august. I also contact bharatbhai who is incharge of ahmedabad they also don't reply. Completely cheater company ecom express.
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 08, 2020
                              Ecom Express Customer Care's response
                              Dear Sir,

                              With reference to your query regarding the AWB number [protected], the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 11th August.

                              Regards,
                              Ramen
                              Team Ecom Express
                              Aug 08, 2020
                              Updated by Jayshah1992007
                              Yes They Pickup after complain yesterday Ecom express pick up The parcel on 7 August 2020 .
                              29 July parcel pickup after this complain on 7-8-2020
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                                M
                                Mullah Madani
                                Aug 5, 2020
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                                Ecom-commerce is a logistics partner to Samsung India.
                                My Samsung order contains a very expensive item for delivery and I fear the delay is only making my shipment vulnerable to counterfeit.
                                I call everyday to customerCare and lodge a complaint on [protected] but its been a week and no deliveries yet.
                                They are so unprofessional that they will NOT share number for their grievance cell [latest].
                                +1 photos
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 08, 2020
                                Ecom Express Customer Care's response
                                Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  C
                                  Chinmay44
                                  Aug 5, 2020
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                                  Website: ecomexpress.in

                                  I had ordered a Galaxy Tab A 10.1 (Wi-Fi) SM-T510NZKD on 17th July by making full payment. The expected date of delivery was 24th July. However, they are still to receive it. Order no [[protected]]. (order through Samsung official website).

                                  Airway Bill No:[protected] One can see from the website of Ecom Express that the shipment is lying in the wrong city since July 29. The location of the item is shown as Pali (Maharashtra State: Pincode: 402105) however as per the order placed our address is Pen (Maharastra state: Pincode 402107)

                                  No one from the courier service has called us till date regarding delivery. I have have learnt that four companies are involved in delivery of the product
                                  1) Samsung
                                  2) Ecom express
                                  3) Shiprocket
                                  4) Savex Technologies Pvt. Ltd

                                  But none of them are responding to our repeated complaints through calls/emails/compint registration option on website. Each one is telling it is not their responsiblity. No one is giving any status update.

                                  This has turned out to a very frustrating experince. We want delivery at the earliest or at least the full refund.

                                  Chinmay
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Dear Sir,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    M
                                    Muruganantham Shanmugam
                                    Aug 5, 2020
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                                    Address: 5/144,East Ayeegoundan Palayam, Pattakkaran Palayam post, Thuduppathi via, Perundurai taluk, erode district-638057

                                    I ordered mi Basic headset rs.449 on mi vendor on aug-02 by prepaid amount.But still now I didn't receive the product.but in track order status it is shown as already delivered.i didn't receive the product yet.please check and send the product asap.
                                    +1 photos
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Dear Sir,

                                    Greetings From Ecom Express.

                                    Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                                    Meanwhile, you can provide your alternate contact number to assist you.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
                                    Dear Sir,

                                    Greetings

                                    Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

                                    Regards,
                                    Ramen
                                    Ecom Express Team
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                                      V
                                      Vinayak8411
                                      Aug 5, 2020
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                                      Delivery person named suraj - [protected] asked me to come to place nearby my house to receive a parcel which i already paid.
                                      I told him that i cannot come because i'm working from my home. He spoke bad words n hung up the phone and gone. He spoke to me in an impolite manner. I expect that strict action will be taken against this person
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Dear Sir,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
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                                        M
                                        Manshika Sood
                                        Aug 5, 2020
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                                        I recieved a headphone instead of the combo earpods which i ordered.
                                        Kindly exchange the product or return me the money.
                                        Regards pranav sood.
                                        Address : #38 new bank colony khanna punjab india
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Dear Sir,

                                        Greetings from Ecom Express

                                        We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
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