Ecom Express Complaints & Reviews

I ordered a product from amazon.in at june 21st, after the product reaching the waleyar hub kerala, then there is no update. I contacted amazon several times and they replaced the product. But today is aug 5th and still, i don't get my product. The replaced product is also stuck at the hub and it's going through the 3rd replacement. Still, the product not got in my hand. Too terrible from amazon and the delivery agent ecom express. The update as of now is that it is still in waleyar hub and no update after aug 3. Please help me. Its an urgent product and i'm waiting for 1.5 months now for that product.

I order redmi 8a dual mobile on 24th july. My order tracking id is [protected] and my order expected delivery date is 4th august. On 29th july my order status is near my city within 5kms but till now 5 days of time my order is not delivered yet. Its a strange experience first time. Today is the last date and today morning i went to delivery courier center, they are not responded. They are not giving their phone number also. They said a strange answer. I don't understand why my order is delayed? Here flipkart and amazon services are far better than ecom express courier service. Please contact to ecom courier center

I order redmi 8a dual mobile on 24th july . my order tracking id is [protected] and my order expected delivery date is 4th August. on 29th july my order status is near my city within 5kms but till now 5 days of time my order is not delivered yet. its a strange experience first time. Today is the last date and today morning i went to delivery courier center, they are not responded. they are not giving their phone number also. they said a strange answer. i don't understand why my order is delayed? here flipkart and amazon services are far better than Ecom Express courier service . please contact to Ecom courier center ...

The shipment AWB number [protected] is not delivered. But it is marked as delivered. It appears the delivery person signed themselves and marked it as delivered. This shipment has medicines. I don't know why it is marked as delivered without delivery.
Logistic Vendor signed by themselves. It is really cheating the customer and putting some random signature.

Is there any other identify proof they have collected from the customer? It is very obvious that Logistics Vendor marked the delivery status intentionally. I would like to you to verify the proof based on some identify proof instead of forgery of Signature/random signature.
Please help with shipment delivery.

I have a courier expect to deliver on 3rd August from Amazon. It was reached to ECOM express Kanhangad/Nileswaram branch on 28th July.

Till 3rd August evening nobody called from this branch, Then I approached Amazon, ECOM express then I got the local center number and I called.
I have asked him why you didnt inform me in 7 days that item reached, why didnt deliver it. He said he has only scooter and difficult to deliver in rain :) 7 days continuously rain? and He asked me that, can I mark as delivered and you can come and pickup! I said without receiving to me why you want to mark as delivered, even you never attempted for delivery. Then he said you can come and pickup tomorrow morning!

Though I have paid for door step delivery, He asked me to go for pickup.
I went today for pickup, by the item returned. He said Amazon asked for return. I have called amazon and they said they will never ask for return before attempting delivery, also it is close to delivery point never ask for return. It will be charge for amazon so we wont.

Because of this local ECOM express guy attitude the item returned, He intensionally dont want to deliver to me.

I order redmi 8a dual mobile on 24th july my order expected delivery date is 4th August. on 29th july my order status is near my city within 5kms but till now my order is not delivered yet. its a strange experience first time. Today is the last date and today morning i went to delivery courier center, they are not responded. they are not giving their phone number also. they said a strange answer. i don't understand why my order is delayed? here flipkart and amazon services are far better than Ecom Express courier service . please contact to Ecom courier center ...

Our firm name is ram narayan sup
Last 4 days our 16 vendor orders was in waiting for pick up,
Our destination address was this is below there

66/313 bhoosatoli kacchyana mohal kanpur -208001

Please pick up argently and call me on this number - [protected].

Recently i took i12 bluetooth but it's not working left side bluetooth is worst. It is a worst product i want to return defevtive item. Please do needful.

Yas

This is to let you know that I am not satisfied with the service
I placed a order from www.cubelelo.com and ecom express was supposed to ship it they had some issues and they are now showing shipment rto lock
Why is that happening
AWB number [protected]
Help me out
I was at home and the order was not attempted and they are show rto and it is returning the parcel...

The quality poor saree weaving soo bad. Photo purpose not visible the quality. Real is not good

I have ordered a product, my order number is[protected]. I did not get the reverse pickup number. I am not able to track. When i checked with vendor they were saying its not received yet.

I’ve ordered something and paid for it. The order was made on 30 july 2020 and it’s 4 2020 august already. There no trace of my parcel. It’s frustrating cause i have already paid for the product. It has been showing pickup rescheduled for the next day - for four (4) straight days! What does that mean and when will this problem of mine be resolved

Sir, i have ordered a product. Awb number [protected] product reached at delivery centre near to me jayankondom but it was returned without any reason. No one conducted me to deliver my product. But now i seen the status of my product in your website it shown as shipment rto lock-bangaluru. Sir, i request you to deliver my product to my address without any delay.. Stop sending it back to warehouse.. Please resend it

I am akhila. I am accidentally confirm that order. So please cancel this order and send me the order cancelled confirmation.
Order number:fm0001707
Tracking number/awb number:[protected]

My items from online shopping site was sent through ecom express. First thing the item reached the destination very late. Ok may be due to pandemic. But after it has been reached to destination city there was no call or any information regarding parcel for 2-3 days.. So we went to parcel office for enquiry. The office shutter was half closed.. Then it was opened when we knocked on the shutter... There were over 5 members... When we asked regarding the parcel they said that there were less man power so they could not open the parcel sack. But there were 5 members in the office... 3 of them were laying on the parcel sack and playing with their mobile.. A lot of parcel sacks could be seen in the office. This is not my first experience.. We had a prev bitter experience from them but still they are repeating the same. The courier office is at vidhyanagar kasaragod kerala

I am a seller on amazon and ecom has tie up with amazon for courier. My these 3 shipments are still not picked up .
[protected], [protected],[protected].

They are making excuses and not coming. This is pathetic services offered by them. If you cannot do business they move out of markets.

Dear concern,

My order reached my destination on 30th july. Since then no delivery attempt was made at consignee address and still when tracking they mention that the customer refused. My number is not working at the moment. Let them contact on the other number [protected] or [protected].

The other courier had the same address for the order made on the same day and they delivered on 29th july. Only ecom ex have the problem.

I ordered a pendrive on july 12th in flipcart. It was taken by the courier partner ecomexpress. It's expected delivery date was expired july 21st. But i got a message as your order was delivered on 18th july. But no one called to me while delivering my order and i didn't get it. It's awb number is [protected]. I'm already given a complaint to you. But you just leave it as carelessly. I'm again informing to you. If you didn't resolved my issue then i will complaint on your company. I don't know what will done next then!. Resolve my issue immediately.

Low sound and uncomfortable, low quality unsatisfied of product.
Please return your product