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Ecom Express Complaints & Reviews

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Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 191

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K
Kramcbe7
Aug 3, 2020
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Address: 15/33, Angappa Gounder Complex, Trichy Road, Chinthamanipudur, Coimbatore 641103

Sir i received message from econ that my material from schwabeindia awb[protected] out for delivery. But till this time material not delivered to me, when i checked the status on econ portal it shows already delivered on 02/08/2020 10.08 hrs.
Kindly look into this and get my materil delivered to me immediately
Aug 3, 2020
Complaint marked as Resolved 
Today received the said material. Complaint closed.
Ecom Express customer support has been notified about the posted complaint.
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    Dar Javaid
    Aug 3, 2020
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    Sir i give proof of one order..
    The proof is attached pic..
    Sir i never got a call from the delivery person... Even i don't got a msg by him..
    And now shows the product is returned...
    I think they are getting free salary from uh. With sitting in chairs...
    Plz sir take strict action against the ecomexpress courier office baramula jammu and kashmir india..
    So that they deliver our parsals in any case... Plz sir i request...
    +1 photos
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Aug 05, 2020
    Ecom Express Customer Care's response
    Dear Sir,

    Greetings from Ecom Express!

    Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

    Regards,
    Ramen
    Team Ecom Express
    Verified Support
    Aug 06, 2020
    Ecom Express Customer Care's response
    Dear Sir,

    Greetings From Ecom Express.

    With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

    Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

    Regards,
    Ramen
    Team Ecom Express
    My parcel is held at their baramulla office .they are not delivering it. They also returned my another parcel after holding it at their office for a week . Very strange

    Complaint of courier office baramulla Jammu and Kashmir - Comment #3917666 - Image #0
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      Dar Javaid
      Aug 3, 2020
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      Dear sir,
      I have ordered as many products.. The bhooking of that products is going through ecomexpress courier service.. When i tracking my orders they shows after 2 3 days is at ur current location.. Sir i am talking about ur courier office delivery person baramula jammu and kashmir.. The dey person later can not deliver our products neither call us... The order shows later ur parsal has been returned... I don't know what is going with courier off at baramula jammu and kashmir.. Plz sir take strict action against them.. So that the delivery person of ecomexpress office baramula jammu and kashmir deliver our products without any regrets... Plz sir.. I request.. I don't i think the delivery person is sitting at home and not deliver our products.. Plz sir take action against them..
      Thanku
      Er javaid
      Fashion kashmir
      Enterprneur...
      Ecom Express customer support has been notified about the posted complaint.
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        Srinivasa Reddy Srinu
        Aug 2, 2020
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        I ordered a product on mi store on 24/07/2020. I received a call from delivery person as on date 28/07/2020 and he said that your product will be delivered today but till now I not received my product this are the details
        Tracking ID [protected]
        Ecom Express customer support has been notified about the posted complaint.
        Dear Sir/Mam,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
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          620133630134
          Aug 2, 2020
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          Address: Vill+P.O-Sonarai, P.S-Chanchal, Dist-Malda, Pin-732139 (W.B)

          I return my parcel because it was not a proper percel, which i ordered.
          Ecom Express customer support has been notified about the posted complaint.
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
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            G
            GUNISETTY SREEDHAR
            Aug 2, 2020
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            Address: Nellore

            Dear Sir/Madam,
            I have booked one mobile and the company was delivering through ECOM EXPRESS courier service. But the shipment was reached to Nellore HUB on 31.07.2020 and the same was not sent to Delivery Centre.. The nearest Delivery centre in Nellore was closed yesterday and today. I went to the centre yesterday and today but the gates and DC was closed.. after getting the address of Nellore HUB I went to Nellore HUB. There the staff working don't even know the way to receive the customer.. they simply said that this is not the Delivery centre you have to go to Delivery centre like that they rudely answered to us.. but the issue is DC is closed since two days.I was on call with you customer care executive for more than 45 mins and they were not able to solve my query or answer my questions.. They just repeat the same info as reading from a manual.. When i say the order has reached the delivery center, they say its not, as they do not see that status also.. After seeing all these I was very worried about my shipment and every staff of ECOM EXPRESS courier is simply sitting and not having any responsibility. This is why ECOM EXPRESS COURIER service is treated as worst courier service in Nellore.. I request to kindly deliver my shipment by today evening.. My shipment details are [protected] reached to Nellore HUB on 31.07.2020
            Ecom Express customer support has been notified about the posted complaint.
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              Cleophas Corraya
              Aug 2, 2020
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              I ordered a product on 30th july. And since then they are only showing that they out for pickup but never do so and fail everytime. And suddenly they are showing shipment rto lock. The status is showing that they haven't yet picked up the product. I would request you to please kindly help me in this matter. Awb number: [protected].
              Ecom Express customer support has been notified about the posted complaint.
              I still haven't received any response from them . I want my product delivered asap.
              Dear Sir/Mam,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Ramen
              Team Ecom Express
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                Deepesh Damani
                Aug 2, 2020
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                Address: Ahmedabad

                My tracking no is given by dealer this is not true so track my order plzz my registered mobile is [protected]
                Ecom Express customer support has been notified about the posted complaint.
                Dear Sir/Mam,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Ramen
                Team Ecom Express
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                  A
                  Anamma
                  Aug 2, 2020
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                  Order #nyk[protected] i placed this order on 24th july 2020
                  The above is my order number. So when i placed the order, after 1 day, i decided to cancel it because the price got down of the products. But since shipment was done i couldn’t cancel the order but have to wait for the product to arrive and then refuse it at delivery for cancellation. I did the same i refused the product when it came for delivery. But now it’s already 1 week and i have not received my refund, because it says ofd lock applied. When i contacted nykaa, it says that they’ll initiate refund once the product reach back to the warehouse. But whenever i check the tracking details it shows only ofd lock applied, that means order for delivery is locked. But not there is no update in the tracking, it’s been so long. There is no update regarding my product. It is stuck. I have been waiting for the update since then. I want my refund or the product atleast.
                  Ecom Express customer support has been notified about the posted complaint.
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    M
                    manikant roy
                    Aug 1, 2020
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                    Address: Badarpur

                    Its a delivery boy who is wiliingly not bringing my shipment but delivering the same to my nearby places. When i contact him ihe start
                    Ecom Express customer support has been notified about the posted complaint.
                    Dear Sir,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Ramen
                    Team Ecom Express
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                      Nandu Ashok
                      Aug 1, 2020
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                      Address: No. 14/12/2, Samalka,Old Delhi-Gurgaon Road New Delhi New Delhi District Delhi India - 110037

                      I have ordered a mobile phone via MI store and it is being delivered through Ecom.It has been 10 days since the order has been done .The order reached the delivery centre 3 days ago and the delivery agents have not shown up till now, .Today i went to the delivery office and enquired about the order, they said since they dont have delivery boys they have returned the item back.How irresponsible is this.They could have given a call on this, they just returned the item.I called up the customer care and the executive is least bothered and is not even registering the complaint.She said her supervisor will contact me in 2 hours and it has been 4 hours and no one has called. The item is still in delivery centre says the customer care executive. I am willing to go and take the order from the agent.Fix this issue asap.
                      AWB :[protected]
                      Ecom Express customer support has been notified about the posted complaint.
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                        Abhijith Varrier
                        Aug 1, 2020
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                        Sir,
                        I ordered a product from mi store and the product was shipped by them through ecom express. As per ecom tracking the product was shipped on 9 july 2020. And the promised delivery date was 15th july. But the product haven't recieved. Their customer care numbers are not taking calls and there is no news or call from their side about my package. Now in ecom tracking, it is showing that the product has been returned. Kindly provide a solution to deliver my package
                        Tracking no-[protected]
                        Ecom Express customer support has been notified about the posted complaint.
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                          complaining2206
                          Aug 1, 2020
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                          I ordered something from Nnnow nearly one month back. The courier has claimed he attempted delivery two days back (which itself is 11 days late), but nobody has attempted delivery since then. It said delivery has been rescheduled. Nobody has called me and the delivery has lied about the attempt I have been at home all day.

                          Order number: [protected]
                          Ecom Express customer support has been notified about the posted complaint.
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                            S
                            Savio Sanctis
                            from Ahmedabad, Gujarat
                            Aug 1, 2020
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                            Guys this courier company and snapdeal are fraud my exp is very bad from last 4 days it's a night mare forvme ti followup for one stuff to be delivered
                            Ecom Express customer support has been notified about the posted complaint.
                            Dear Sir,

                            Greetings from Ecom Express!

                            Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                            Regards,
                            Ramen
                            Team Ecom Express
                            Dear Sir,

                            Greetings from Ecom Express

                            Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              Imc
                              Aug 1, 2020
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                              Address: Haflong 788819 , Dima Hasao, Assam

                              They don't do the delivery in time

                              Sometimes they call and tell us..they are coming but will never reach us..on that particular day, it's not like we have the whole day ..for them and waiting for them only

                              It's looks like the delivery depends on their mood

                              Sometimes They wouldn't call me.once On the delivery date..and later all I get is a lame excuse of "We are unable to delivery your package because o[censored]nidentified location" from amazon..which is most probably..given up by the ecom staffs operating at our town

                              It's not once or twice...it has happened Quite for sometime now...and it's not just me... customers here..are not taking this..very well...other Delivery services such as Delhivery, BlueDart staffs member are offering us way better... services

                              You can look up Google reviews on the google map..for Ecom, Haflong you will get the picture
                              Ecom Express customer support has been notified about the posted complaint.
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                                sat1980
                                Jul 31, 2020
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                                Address: No. 14/12/2, Opp. Heera Public School, Old Delhi-Gurgaon Road, Samalka, New Delhi – 110 037 (India)

                                I have ordered one plus 7 tpro 2nd handset 8 gb 128 gb 14306/-online. Ecom express is courier vendor .

                                I have received handset of 500/- tashan mobile.

                                Kindly refund my 14306/- in my pay tm [protected] immediately.
                                +3 photos
                                Ecom Express customer support has been notified about the posted complaint.
                                Jul 31, 2020
                                Updated by sat1980
                                AWB[protected]
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                                  Ajamal Velap
                                  Jul 31, 2020
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                                  My shipment with the following details has reached in the delivery centre at payyannur on 26 july 2020. But it has been not yet delivered.

                                  Details :
                                  Awb number:[protected]
                                  Order no. [protected]
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Dear Sir/Mam,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    neerajgour
                                    Jul 31, 2020
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                                    I'm posting this review as i've faced this my own when i ordered the product through amazon they didn't delivered at my address saying address not found and giving me missed call (One ring call so i could not pick up) then they marked it as not able to contact this happened 5-6 time.
                                    And i think they did not even came to my address just pretend like they are looking for my address and tried calling me.

                                    I would have given this zero rating if there would be a options.
                                    This is my first time i'm giving 1 star to any company or product in my life so can understand the trouble they put me in.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      Anamma
                                      Jul 31, 2020
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                                      My order was supposed to get delivered on 26th july. And it’s already 31st july i have not received the order, and when i see the status of the order, it says ofd lock applied. My order was prepaid, order #nyk[protected].
                                      Total ₹1535. There is no update regarding the issue. And when i contact nykaa they just ask me to wait. I want my products to be delivered soon, or i just want my refund.
                                      Ecom Express customer support has been notified about the posted complaint.
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                                        sandipan kanade
                                        Jul 31, 2020
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                                        Address: At-Hanmantgaon, Bhaleraywadi, Pin-413711

                                        In flipkart show your delivery placed but i have not received product delivery
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 05, 2020
                                        Ecom Express Customer Care's response
                                        Dear Sir/Mam,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
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