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Ecom Express Complaints & Reviews

www.ecomexpress.in

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Updated: Mar 11, 2025

Complaints 6417

Resolved

1266

Unresolved

5151

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Ecom Express reviews & complaints page 193

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Address: Heer Creation,Kunjda Vihar,Near Factory Of Babu Maali,Sanganer Industrial,Malpura Gate,Sanganer,Jaipur,Rajasthan,India(302033)

Hello team
I hope you doing good for us.
This is heer creation from kunjada vihar, sanganer, jaipur. But from 5 days no body comes to pickup my orders from your side and your supervisor of jaipur mr. Ali khan aslo not taking any action on it. We4 also informed every one from 4 days. But no one wants to solve this provlem we have. This thing happens 2nd time in one month. Your services are going so poor for pickup. What is going on. If we are adjusting for you then youy have to compromised with us. If you can solve my concern then please solve my concern as soon as you possible.
My order number is [protected].

Thankyou

Team
Heer creation jaipur
+91 [protected]

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My percel is not delever yet. The delevery date was 27 july and it already 28 july i didn't get any message or call. Tracking details is not update till 25 th july.. Please delever my percel. It was a birthday gift for my sister. My contact no. [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 4, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Ecom express, payyannur, kannur

Sir,
Here i want to let you know about the worst experience i faced from your deliveryman. Once he delivered one of my order 2 weeks ago at night 7:30 pm. I told him it is inconvenient at these times. For the next he didn't even called me or contacted me, after two days of the actual delivery day they returned the product without even letting me know. I ordered my item to the pin number 671310, the ordered item order no.:[protected]-6419301. Am sure my next order also shipped even 2 weeks ago. But till now i didn't get it delivered. We are ordering items in such a pandemic time because it is really urgent. Please don't mess things around. Even it is a prepaid products. Please add your contact number. Then we can call you and know what happened to my products. Because we are not ordering it for fun.. Those things are really needed and urgent. Please understand
Thank you

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 4, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Near shahi makbara chauk,chikan ghar, kalyan west

We are not in home went to native place also no any information received for this online shopping.. Wrongly done by some one.. Please cancel the delivery for this order and return the product..

Jul 28, 2020

Complaint marked as Resolved

please cancel this order and return back..

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 4, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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Address: Address No. 14/12/2, Samalka,Old Delhi-Gurgaon Road New Delhi New Delhi District Delhi India - 110037

Website: Duplicate product delivered

I ordered wireless jbl headphones and earbuds combo at 1599/- it delivered only one product and it's a duplicate so please check and inform me and refund the amount as soon

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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My order id [protected]prizam prince metal hand over21/07/2020to your couriers partner mr. Nathuram [protected] for pick up, but at present time my display atsnapdeal acct. Unsuccessful pick up, please short out my comlaint

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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No body came to deliver my courier and it's automatically rto this is #
You guys donot have reason also.

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Aug 04, 2020

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number
or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: kalpakkam

Order no 46983410 and awb no. [protected] not yet delivered at kalpakkam. Called customer care twice on 24.07.2020. Will get solved in 24 hrs. But current status in track order in ecom express shows shipment rto lock. Kindly do me needful.

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 4, 2020

Verified Support

Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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My shipment was picked up from mumbai - 400056 on 18 july 2020 and was to be delivered by 25th july 2020 to aurangabad, maharashtra.
On 22nd july 2020- ecom express created a false ndr on my shipping aggregator portal - shiprocket and i requested for a reattempt on 23rd july 2020.
There has been no attempt to deliver and on 28th july - 1 am at night the have put in an rto lock comment - which is false
When trying to call their customer care - it comes that the service isnt available due to covid-19

The awb no is - [protected]

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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I ordered a mobile phone on 19th july from the samsung website.
I got notified that samsung has given the parcel delivery service to "ecom express".

The notification also stated that my order will reach me before 26th july.

As of now (28th july), the expected date of delivery is keeping on changing, and also according to the tracking it says that the parcel is in transit from bangalore for the past 4 days, ie, there is no update at all for the past 4 days! It takes less than a day for a parcel to reach from bangalore to ernakulam.

Since there are a lot of negative remarks about "ecom express" i am very much worried about the product which i ordered also i have done full payment.

+1 photos

Aug 3, 2020

Complaint marked as Resolved

Delivered on 3/08/20

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Address: UNCHAHAR DISTT RAEBARELI

Mera packet 26 july ka aya mene courier boy se jab pucha to usne bola nhi aya.
Aur jab mene dusre din stuts dekha to mera packet 26 ko hi gaya tha aur jab mene fir se courier boy se pucha to usne bola ki mene phone kiya tha aur mujhse cancel ke liye bol gaya tha. Jabki aisa kuch hua nhi hai mere puche jane pe usne bola mere pass recarding hai jab mene bola mujhe sunao to usne sunaya nhi.
Is tarah ye log packet ko dusre log ko de dete hai.
Aur custmer ko pareshan kar rahe hai. Aur bolte hai apko jo karna hai kar lo

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I have a few shipments from amazon and ajio via ecom express.
The destination location is ponnani. The tracking status is showing as the shipment reached long time before in ponnani.
But no contact from anyone from the courier. No information or enquiry at all. The packages are just stuck there.
This is the worst courier service i have encountered ever. No calls, nothing.
Just keeping the packages in their warehouse for long time, and may be they will send it back also without even attempting to deliver.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I've ordered mi laptop from mi store on14thjuly2020 (Online payment), and recieved a message sayin the estimated delivery date is 22ndjuly2020 with tracking id [protected] with ecom, on 22nd i've tracked it on ecom website and the status shown "shipment rto lock" and it is returned to bangalore without any intimation to me, i did'nt recieved a mailor message or a call from ecom about the delivery or about the return and shipment lock. I have...

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Address: 38, SRI BRINDAVAN GARDEN SRI NAGAR SRINIVASAPURA

My awb no [protected]. My shipment arrived my city 23/7/2020 today 27/7/2020
Till not delivered. Once again it's arrived in delivery centre. I spoke three times about this. Representative said it's going to deliver but finaly one of your representative said we are not going delivery, if want go and pickup otherwise we will return back to seller. What action you can take for this and lack of respect for customers. My mail id: [protected]@gmail.com and mobile no is [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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Awb number : [protected]

Shipment status of of today 27-july-2020 is showing as rto lock after being kept in local delivery center for 4 days.

No one tried to contact me regarding the shipment and the status is updated as rto lock which i understand that delivery attempted but customer is not available to get the package or customer door is locked, which is totally not true.

Please arrange the delivery of the package to me asap

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Awb [protected] tried my best to inform them their calls kept coming as spam sent feedback tried calling very bad customer service

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Verified Support

Jul 29, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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Address: Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India

Website: ecomexpress.in

Mera product near by distribution center me 20 july 2020 se hai lekin 23 july 2020 ko wo shipment rto lock dikha rha jab ki wo out for delivery bhi nhi hua hai mujhe ye product chhiye mai iska ownwer hu mere pass iska bil bhi hai agar mujhe ye product 48 hours me delivery nhi hua to mai legal action lunga
awb no [protected]

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Address: ECE-CARRIER MIDEA, MASNE PHATA CHOCK

I bought a shoes from myntra. Delivery boy called me to come on company gate and pickup the product. It was very rude sound. He made me wait for half an hours on gate but didn't come while i call him he misbehav with.

Very much disappointed by ecom express. I didn't expect this from you.

Ecom executive [protected]

Pin [protected]

Regards
Naresh
Manager projects
[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 28, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Kohinoor society sec 8 sanpada

I have paid money but product has not come to me give me my money return my money plzz give me money back

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 28, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I got a call from ecom express (Muvattupuzha, kerala) on friday for the delivery of my order. 2 days passed still i didn't received my order. And it is unable to reach them.

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 28, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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