Ecom Express Complaints & Reviews

My package awb no: [protected] is not delivered to. Me but they have wrongly updated as delivered in their tracking status

Hi, i ordered a product from decathlon, which was supposed to be delivered on last friday. I am still awaiting a response from the shipping agency. I have contacted them but the poorly trained staff is not able to find the address. I have provided the address and if it is difficult for him to find, they can even check it on google maps. I received a call yesterday from the delivery boy, but he didn't responded to me and disconnected the call. I have paid extra amount for home delivery and it was a horrible experience even after paying extra money. I have been trying to reach to decathlon as well and even they are not receiving my call. I am very frustrated right now due to the poor service provider by ecom express and decathlon as well. Please take this complaint under consideration. Thank you

My order should be delieverd by 23rd of july but it has not been delievered yet, it is almost a week.in the tracking its showing the bag has scanned from last 4 days in the same hub which is 10km away from my location and how many 24 to 48 hrs i have to wait!!!

My order was out for delivery which was to be done by ecom express. I did not receive any calls from the delivering agent, instead i gave him a call and was given false assurance that he will deliver within 5 mins. But later after waiting for half an hour outside my house at 8 p. M. I got a message stating that it was unable to deliver. Then i contacted the seller and was again asked to wait till 29th. At 12 am on 29th i recieved a message stating that my product was sent back to seller because the agent could not reach me. Why are such things not taken care of by the logistics. Please be more responsive and resolve my issues as soon as possible. I want my product delivered.

Ecom is not delivering my medicine since thursday. Tracking no [protected]

My order from tatacliq awb no [protected] reached titabar, jorhat on 17 july 2020 and it showed out for delivery on the same day. One person from ecom office called me and informed me that he will not be able to deliver the item that day but the item will be delivered soon. On the next day one ecom person called me and said they have sent the item to jorhat office and it will be delivered soon. But today i found it that the item has been returned to origin. This is very unprofessional. Kindly arrange delivery of the item it is already very late

Hi i am swamy from west godavari(andhra pradesh).i have complent to your undi (west godavari) branch delivery boy his name is y sai kishore his number is [protected]. his behaviour is roodly.i have order an dreess in some other site the AWB NO IS [protected]. he received my parcel tomorrow morning but they have never deliver to me still this time.i have not postpone my delivery order.but i have received 2 time yesterday and today "we have received your request to postpone the delivery of your sharma fab order id 47042785.i have not postpone my delivery.how to postpone my deliver parcel can you show me any proof of postpone my delivery order to my side.i have going to consumor form to fight againest to your compane (e com express private limited).y sai kishore said i have not received your parcel yesterday and today.how to genarate that person phone number has link to delivery message come to my mobile.your staff are sleeping in branch office ? your compane did not teach or training to your delivery boys how to behave to customer ? shamless to your delivery boy behaviour. please reply as possible to me.

Here im attaching the ecom express godown they are they are throughing the parceles and they walking on that parceles and not takeing care of parcels...i had a worst experience with the ecom got...messgae OUT FOR DELEVERY message one friday still they didnt received...aftr e days we visisted ecom offce they told that they will delevry eveng but its been one day we are trying to call them but not responding and i cald to their supervisor he is saying they they have a right to ssnd back the corrior...now he is saying that U CAN WRITE email and u can raise complint as he dont have fear... The worst parecles service is ecome servie please dont use this for emergency

AWB - [protected]

Hello team
I hope you doing good for us.
This is heer creation from kunjada vihar, sanganer, jaipur. But from 5 days no body comes to pickup my orders from your side and your supervisor of jaipur mr. Ali khan aslo not taking any action on it. We4 also informed every one from 4 days. But no one wants to solve this provlem we have. This thing happens 2nd time in one month. Your services are going so poor for pickup. What is going on. If we are adjusting for you then youy have to compromised with us. If you can solve my concern then please solve my concern as soon as you possible.
My order number is [protected].

Thankyou

Team
Heer creation jaipur
+91 [protected]

My percel is not delever yet. The delevery date was 27 july and it already 28 july i didn't get any message or call. Tracking details is not update till 25 th july.. Please delever my percel. It was a birthday gift for my sister. My contact no. [protected]

Sir,
Here i want to let you know about the worst experience i faced from your deliveryman. Once he delivered one of my order 2 weeks ago at night 7:30 pm. I told him it is inconvenient at these times. For the next he didn't even called me or contacted me, after two days of the actual delivery day they returned the product without even letting me know. I ordered my item to the pin number 671310, the ordered item order no.:[protected]-6419301. Am sure my next order also shipped even 2 weeks ago. But till now i didn't get it delivered. We are ordering items in such a pandemic time because it is really urgent. Please don't mess things around. Even it is a prepaid products. Please add your contact number. Then we can call you and know what happened to my products. Because we are not ordering it for fun.. Those things are really needed and urgent. Please understand
Thank you

We are not in home went to native place also no any information received for this online shopping.. Wrongly done by some one.. Please cancel the delivery for this order and return the product..

I ordered wireless jbl headphones and earbuds combo at 1599/- it delivered only one product and it's a duplicate so please check and inform me and refund the amount as soon

My order id [protected]prizam prince metal hand over21/07/2020to your couriers partner mr. Nathuram [protected] for pick up, but at present time my display atsnapdeal acct. Unsuccessful pick up, please short out my comlaint

No body came to deliver my courier and it's automatically rto this is #
You guys donot have reason also.

Order no 46983410 and awb no. [protected] not yet delivered at kalpakkam. Called customer care twice on 24.07.2020. Will get solved in 24 hrs. But current status in track order in ecom express shows shipment rto lock. Kindly do me needful.

My shipment was picked up from mumbai - 400056 on 18 july 2020 and was to be delivered by 25th july 2020 to aurangabad, maharashtra.
On 22nd july 2020- ecom express created a false ndr on my shipping aggregator portal - shiprocket and i requested for a reattempt on 23rd july 2020.
There has been no attempt to deliver and on 28th july - 1 am at night the have put in an rto lock comment - which is false
When trying to call their customer care - it comes that the service isnt available due to covid-19

The awb no is - [protected]

I ordered a mobile phone on 19th july from the samsung website.
I got notified that samsung has given the parcel delivery service to "ecom express".

The notification also stated that my order will reach me before 26th july.

As of now (28th july), the expected date of delivery is keeping on changing, and also according to the tracking it says that the parcel is in transit from bangalore for the past 4 days, ie, there is no update at all for the past 4 days! It takes less than a day for a parcel to reach from bangalore to ernakulam.

Since there are a lot of negative remarks about "ecom express" i am very much worried about the product which i ordered also i have done full payment.

Mera packet 26 july ka aya mene courier boy se jab pucha to usne bola nhi aya.
Aur jab mene dusre din stuts dekha to mera packet 26 ko hi gaya tha aur jab mene fir se courier boy se pucha to usne bola ki mene phone kiya tha aur mujhse cancel ke liye bol gaya tha. Jabki aisa kuch hua nhi hai mere puche jane pe usne bola mere pass recarding hai jab mene bola mujhe sunao to usne sunaya nhi.
Is tarah ye log packet ko dusre log ko de dete hai.
Aur custmer ko pareshan kar rahe hai. Aur bolte hai apko jo karna hai kar lo

I have a few shipments from amazon and ajio via ecom express.
The destination location is ponnani. The tracking status is showing as the shipment reached long time before in ponnani.
But no contact from anyone from the courier. No information or enquiry at all. The packages are just stuck there.
This is the worst courier service i have encountered ever. No calls, nothing.
Just keeping the packages in their warehouse for long time, and may be they will send it back also without even attempting to deliver.