Ecom Express Complaints & Reviews

03/13/2023 My order was supposed to be delivered to me. The courier disappeared, the status does not change on the official website, by phone +91-[protected] the machine informs me that my parcel was not delivered. Support does not answer my letters, they ignore me in every possible way ([protected]@ecomexpress.in). WHAT TO DO? THIS RELATIONSHIP IS NOT HUMAN

The product is showing to be in pune but the shipment is on hold for the order no [protected] from 5 days, i havent gotten a call about it or any explanation for the hold . Tried contacting the customer care and the ivr system is broken it doesn't help at all. Tried mailing their customer care alas no reply . Where is my order and what seems to be the problem

Its been more than 3 days and the company niether responding to my mails nor taking things seriously. They are telling they have send me an otp on my number. But i havent recieved any otp. I have explained and tried to talk with the courier boy several times but he says its policy. I told him to make a call so that i can talk to his executive but he always denies this. I have complaint about and mailed it to them but havent recieved any further replies from them. I tried to contact to customer care service but it always denies that my awb number is wrong and but when i try to track it says its correct and gives me all the details. My awb number: [protected] and order number: [protected]
Please help me out so that i can get my order as soon as possible. Its urgent.

The delivery guy has told me to cancel the order and upon enquiring further he misbehaved with me. I have given the correct address but he told me to come to a location to pick up the order. The regional manager has told me to do whatever I want and he won't deliver the product

I had a parcel to be delivered on 18th March as I was not avaiable the delivery boy rescheduled the delivery for 19th March. On 19th March I received a message that parcel is Out For Delivery amd after few minutes I got a message that address is incorrect. Same happened on 20th March and then the status is OFD lock applied.
No delivery was attempted on 19th March and 20th March.
I ordered 7 products from Nykaa 2 were delivered on the same address which they mentioned as incorrect.

The fan that I ordered from Amazon came to Ecom express local dealer in limkheda of gujarat, address- vijay complex, pin code- 389140 but the courier service first declared the fan undelivered because of location that could not be located and did not even contact me on 19th march. Today they called me in the morning to refuse delivery and asked me to come 20 kms away to limkheda to get my package or threatened that they would return it(it was a prepaid order). I took a car and spent 600 rs on the fare to get my package. Very poor service, Amazon should not deal with such third party unprofessional services for their courier service.
Zero stars. I will also be complaining to Amazon about this conduct.

The fan that I ordered from Amazon came to Ecom express local dealer in limkheda of gujarat, address- vijay complex, pin code- 389140 but the courier service first declared the fan undelivered because of location that could not be located and did not even contact me on 19th march. Today they called me in the morning to refuse delivery and asked me to come 20 kms away to limkheda to get my package or threatened that they would return it(it was a prepaid order). I took a car and spent 600 rs on the fare to get my package. The bag wasnt even that big and could have been brought in the bag on their bike.

Respected sie,
My awb no is [protected]
And my order was shipped on 17yh march 2023 and i didn't recive any call or the shipmemt was not brought to my address and it has been 4 days that my order is not delivered till now. and now my package is in OFD locked stage but no action has been taken yet and i have to get that courier urgently.
Please help me.
Thank you
sunny pramod

The delivery boy did not give me the parcel and marked it as delivered without my permission. It is completely inappropriate and out of order. I will not take the shipment, make some arrangements or I will be forced to file a police case

Out for delivery msg flashed on my phone dated 13/03/2023. No delivery was even attempted for the same. They only rescheduled the delivery everyday till 18/03/2023.
In between only one attempt was made to share my OTP over call itself without any delivery so i rejected strongly on 14/03/2023.

Now on tracking order status it is showing OFD LOCK.

PLS RESOLVE THE ISSUE ASAP.

regards

I need my product as early as possible.

I ordered gold coin 0.5 gram * 6 qty from Ajio vide order no. FN[protected] which was dispatched from ECOM vide AWB [protected] and package was received on 17.03.2023. When I opened the package only 1qty gold coin was in the package and rest 5 qty was stolen by the courier company. Request you to provide the resoluton as soon as possible by investigating the matter.This is not fisrt time the ECOM is doing this. I saw in past that the delivery boy replaced original product with the fake product. Please take a suitable action against the company.

Hello, this is shaikh anas 2 days back i ordered a watch from firebolt and got to knew that the delivery/courier partner is ecom express what the issue is with thr delivery boy they can't even do their job properly and making your super bad company value and downgrading it .
I got a call from delivery person that are u at home i m coming for delivery and suddenly after 10 min i got a message that

"Your order was undelivered as entry was restricted. For further instructions, click ECOM EXPRESS"

Seriously what is this behaviour?? he call me up and after some time this message came what the issue with the company and delivery person I need to know what the reason behind this because i have seen earlier also and tired of the same situation that they cant deliver the stuff and didn't comes at home and drop a message that delivered attempt done but so n so reason,
plz take strict action against the delivery person

I am writing this complaint to express my disappointment and frustration with the delivery of my shipment[protected]. According to the tracking details on your website, the delivery was supposed to be done by 14th, but it has been three days, and the product is not delivered yet.

The tracking details show that the shipment is out for delivery, but the delivery partners never called, which is completely unacceptable. Moreover, the status on your website is updated as 'Address not locatable', which is not true as the address mentioned is easily accessible.

I also tried calling the delivery partner to inquire about the delivery status, but he was very rude on the call and did not provide any satisfactory answers. This behavior is completely unprofessional and shows a lack of concern for customer satisfaction.

I am extremely disappointed with the poor service provided by Ecom Express, and I expect immediate action to be taken to ensure the prompt delivery of my shipment. I request you to investigate the matter and provide me with an update on the delivery status at the earliest.

I hope that you take this matter seriously and take appropriate measures to avoid such incidents in the future.

Hi i have ordered product for fire boltt on 6th of march 23, where courier partner was ecom express.

as per ecom portal product deleved to 10 mar 23. this product was otp based, no deliver boy come/call to me for that and there is no entry in society entry register.

customer care of both ecom and fire boltt are not helping multiple emails has been sent to them.

Details are below.

Order Placed On 6th Mar 23
Courier partner EcomExpress
Tracking ID [protected]
Order ID[protected]
Last Update Delivered on 10th Mar, 06:43pm

thanks
Amit Kumar

I had placed an order on Nykaa on 10th Feb and I was informed that the parcel was out for delivery on 12th Feb. I haven't received any call or messages from delivery partner and I was at home all day yet I can see on the tracking that delivery attempts has failed and OFD lock has been applied. Kindly dispatch my order as soon as possible.

Tracking Id [protected].
The shipment is at the delivery center - Infopark Ernakulam from 6th March 2023 and I have not received any call from the delivery agent. On calling, Customer support automated message says it will be delivered in 24 hours. On 13th when I went to the delivery center, they told me it has been returned because they did not have anybody to send it to my address. According to them, I was not called before returning...

I have not received any OTP for my adidas order. The delivery boy refused to deliver the order without OTP. We waited for 20 minutes still no OTP. Ecom express please do something .

My courier had reached Visakhapatnam on 13 Feb 22 and still has not been delivered. It is showing ofd lock applied . No response from customer care.
The order details are as follows:-
Tracking number :- ALJQB[protected]YQ
Local courier tracking number :- [protected]
Local courier:- Ecom express limited

Didn't receive call when he out for delivery