Ecom Express Complaints & Reviews

I have not had any issue with any delivery service like Ecom Express.

Placed my order with FacesCanada on 17th March 2023. It was dispatched in two shipments with two service providers (Delhivery and Ecom Express- don't know why companies do this to a single order).
The shipment done through Delhivery reached me on 20th March without any hassle.

While the shipment with Ecom has not reached me till today, the 27th of March. The tracking shows OFD locked. On 21st March around 5 pm, I saw two missed calls on my phone from an unknown no. and minutes within that I got a text stating the package has been undelivered. I was surprised as I did not hear my phone ringing while I could hear the notification of the message. I called back the number may times, it was either busy or not answered.

Still, I rescheduled the order for the next day. No message or tracking update was given the next day or the day after thay. It was on the 24th when I saw the tracking upfate that my package was out for delivery. I was adamant that I would be alert and not miss any call. And once again, around the same time on the, a call came and instantly call was stopped before my ringtone tone could even ring. I waited again and minutes later another call and it was so short that I couldn't not even answer. By the time, I swipe my answer button the call ended. I called back the number immediately several times and once again it was either busy or not answering. I tried whatsapp calling and text too. I called from another number, and the call waw answered but this guy pretended to be another guy who is assigned to another location.
Again, I rescheduled the next day delivery. On this day no attempt was made.

Now it shows me OFD locked. This is the worst delivery service ever

All this because my address states Sahar village and often, it is mistaken for a slum area where it can be challenging to locate an address. But this is not true at all.

HI,

My order number is : #[protected] My which has to be delivered by this time, but without anyone contacting me simply it was kept on hold. No proper response even tried to connect customer care number : +91-[protected].

Please do needful to make delivery my order.

Thanks,
Azar

I have not received my order [protected] of Firebolt̤ It is showing OFD locked̤
Please make arrangement for earlier delivery of order and oblige̤

Sar Maine body spray aaya tha per mere ko different product deliver hua hai neelambari aadivasi herbal oll aa gya

1. Ordered parcel recd at shipment at Madikeri (Kodagu), i m also paid parcel but items not received 3-4 days till date. Delivery boy not respond and call not pick
2. Another parcel auto return no any information.

Urgent Complain Regarding Reverse Pickup[protected]

Hi Team,

I was waiting for the courier boy since morning for a reverse pickup, but he didn't come. I called the executive number 5-6 times, but he never responded.

And at night I am getting this message, that :-
Your AJIO return pick up[protected] of Category: Home, G... failed as item was improperly packed.Click https://ecxp.in/?q=[protected] for a reattempt. Ecom Express

Without coming to my door and checking, how he mentioned that item was improperly packed, is he a magician?

Please reschedule the reverse pickup and make sure the delivery boy should come to my door for the pickup.

I never expected this type of behavior from a reputation company like Ecom express.

Regards,
Shivam Gupta.

The delivery partner delivered the wrong order and charged for that parcel, since the invoice is not available on the parcel I could not check the amount to be paid. I need full refund and return pickup arranged for my parcel.

Awb #[protected] was never delivered to me, not even a phone call from courier. Now ofd lock applied. Please send back to supplier so that i can get refund.

03/13/2023 My order was supposed to be delivered to me. The courier disappeared, the status does not change on the official website, by phone +91-[protected] the machine informs me that my parcel was not delivered. Support does not answer my letters, they ignore me in every possible way ([protected]@ecomexpress.in). WHAT TO DO? THIS RELATIONSHIP IS NOT HUMAN

The product is showing to be in pune but the shipment is on hold for the order no [protected] from 5 days, i havent gotten a call about it or any explanation for the hold . Tried contacting the customer care and the ivr system is broken it doesn't help at all. Tried mailing their customer care alas no reply . Where is my order and what seems to be the problem

Its been more than 3 days and the company niether responding to my mails nor taking things seriously. They are telling they have send me an otp on my number. But i havent recieved any otp. I have explained and tried to talk with the courier boy several times but he says its policy. I told him to make a call so that i can talk to his executive but he always denies this. I have complaint about and mailed it to them but havent recieved any further replies from them. I tried to contact to customer care service but it always denies that my awb number is wrong and but when i try to track it says its correct and gives me all the details. My awb number: [protected] and order number: [protected]
Please help me out so that i can get my order as soon as possible. Its urgent.

The delivery guy has told me to cancel the order and upon enquiring further he misbehaved with me. I have given the correct address but he told me to come to a location to pick up the order. The regional manager has told me to do whatever I want and he won't deliver the product

I had a parcel to be delivered on 18th March as I was not avaiable the delivery boy rescheduled the delivery for 19th March. On 19th March I received a message that parcel is Out For Delivery amd after few minutes I got a message that address is incorrect. Same happened on 20th March and then the status is OFD lock applied.
No delivery was attempted on 19th March and 20th March.
I ordered 7 products from Nykaa 2 were delivered on the same address which they mentioned as incorrect.

The fan that I ordered from Amazon came to Ecom express local dealer in limkheda of gujarat, address- vijay complex, pin code- 389140 but the courier service first declared the fan undelivered because of location that could not be located and did not even contact me on 19th march. Today they called me in the morning to refuse delivery and asked me to come 20 kms away to limkheda to get my package or threatened that they would return it(it was a prepaid order). I took a car and spent 600 rs on the fare to get my package. Very poor service, Amazon should not deal with such third party unprofessional services for their courier service.
Zero stars. I will also be complaining to Amazon about this conduct.

The fan that I ordered from Amazon came to Ecom express local dealer in limkheda of gujarat, address- vijay complex, pin code- 389140 but the courier service first declared the fan undelivered because of location that could not be located and did not even contact me on 19th march. Today they called me in the morning to refuse delivery and asked me to come 20 kms away to limkheda to get my package or threatened that they would return it(it was a prepaid order). I took a car and spent 600 rs on the fare to get my package. The bag wasnt even that big and could have been brought in the bag on their bike.

Respected sie,
My awb no is [protected]
And my order was shipped on 17yh march 2023 and i didn't recive any call or the shipmemt was not brought to my address and it has been 4 days that my order is not delivered till now. and now my package is in OFD locked stage but no action has been taken yet and i have to get that courier urgently.
Please help me.
Thank you
sunny pramod

The delivery boy did not give me the parcel and marked it as delivered without my permission. It is completely inappropriate and out of order. I will not take the shipment, make some arrangements or I will be forced to file a police case

Out for delivery msg flashed on my phone dated 13/03/2023. No delivery was even attempted for the same. They only rescheduled the delivery everyday till 18/03/2023.
In between only one attempt was made to share my OTP over call itself without any delivery so i rejected strongly on 14/03/2023.

Now on tracking order status it is showing OFD LOCK.

PLS RESOLVE THE ISSUE ASAP.

regards

I need my product as early as possible.

I ordered gold coin 0.5 gram * 6 qty from Ajio vide order no. FN[protected] which was dispatched from ECOM vide AWB [protected] and package was received on 17.03.2023. When I opened the package only 1qty gold coin was in the package and rest 5 qty was stolen by the courier company. Request you to provide the resoluton as soon as possible by investigating the matter.This is not fisrt time the ECOM is doing this. I saw in past that the delivery boy replaced original product with the fake product. Please take a suitable action against the company.