Ecom Express Complaints & Reviews

I ordered some products from Nykaa and it was supposed to delivered by Ecom express by 23rd January. It's 26th January and my package has been misrouted thrice!
I tried contacting the customer care executive through their customer support number but they don't seem to have a proper channel of communication. I contacted Nykaa but they also can't do much because the delivery service is a third party service.

How do I resolve this issue and get my package delivered on time???!!

I have placed a prepaid order on Ajio which was to be delivered by Ecom express. On 19th jan, it was out for delivery. I talked with the delivery person to return/cancel the order as i gave an old address by mistake, but they are not returning it. They have been trying to deliver it everyday. I have emailed to Ajio and Ecom but they seem to ignore customers plea. AWB Number : [protected]

Sir / ma'am,

This is with reference to my order no. 4380856 from 'wow skin science' that has been dispatched through Ecom express courier on 16th January 2023', tracking ID_[protected].

As per the tracking status (screenshot attached for reference) my parcel has already reached ecom express courier office near to my delivery address i.e. Parel (east) Mumbai on Wednesday, 18th January 2023', but still it has not been out for delivery to me even after 7 days, the courier is still lying at Ecom express office.

As it is a skin care product so i need the courier urgently to avoid any loss or damage to my products in the courier... Please let me know by when can i expect this courier to get delivered to me.

My delivery address is as follows.
85 podar centre, crdc department, ground floor, parel post office lane, dr. B. Ambedkar road, parel east, mumbai - 400 012. Landmark : near central railway parel workshop and traffic police booth.

I request you to kindly look into the matter and please expedite the process at your end... I am facing too much trouble & hassle to get this courier... I have contacted the wow skin care team also to get the status of this courier but they are not responding at all... So i am completely blank of what is happening with my order & courier... Whether i have been cheated on this order ???

please do the needful at your end at the earliest and deliver my courier urgently.

Hoping for a prompt resolution and help from your end to my issue... Please solve it asap.

Thank you in advance,
Miss. Manorama maity

Recently i have ordered a pepperfry product and they assigned Ecom Express (my bad) as the delivery partner. The shipment was expected to reach me by Jan 21.
On 21st the product reached the base location near to my address . Then started the real Trauma.
The Delivery boy called me and said that the product is bulky and they cant deliver it to my home . He further added, that if more than 30 couriers are there in my area then only then can home deliver my product.
I even talked to his Manager ( dont know how he can call himself a manager, he didnt event have common sense on how to talk to a customer), but i got the same response saying they cant take bring their vehicle for a single order and so on.
Since their office is located at a distance from my place, i cant go and pick it up.
Its 4th day the package is at their office and everyday they call and ask me to pick up the package and daily the tone gets harsher and harsher.
So i kindly request you to look into this and get a proper resolution for the same by handing over the courier at my Home.
AWB number: [protected]

I have attempted to contact the company using the provided numbers, but have received no response.

The delivery person, Venkatesh Govindaswamy R., does not attempt to deliver the package and marks it as undelivered even though someone is always present at the delivery location.

This has occurred three times (in three different orders).

I have a package that has arrived and not yet delivered. The status shows wrong pincode when that is clearly not the issue. I tried contacting Ecom number and it is showing switch off. Now my package is showing it is OFD locked. I hope you can clear this problem as soon as possible because it's been almost a week.

I am order a phone receive the wrong product

January 15 2023 I Ordered T-Shirts In Fashionzpro Website. Today I Received A parcel From Fashionzpro. In The Parcel Contain a Ladies Wear But I Ordered A Gents Wear. I Tried To Return A Product In Fashionzpro But Unable To Return In That Website.. So Kindly Accept My Return and Give Refund to me or Replace the Ladies Wear @Ecom Express.. Please
Order No- 1716285
AWB No- [protected]

I ordered In Fashionzpro Website. I Received A Parcel In this Parcel Have Ladies Wear But I Ordered A Gents Wear Shirts.. But I Unable To Return The Parcel To Fashionzpro.. Kindly Accept My Return...
Ordered I'd 1716285
AWB No- [protected]

Hi I had ordered the product on 1st Jan and now the status showing OFD lock applied where is my order

Ecom Express has started new scam by looting public money in the guise of fake orders.

Order No- EXP1898

I received a call from Ecom Express delivery agent saying I have order and there is a cash on delivery of 500. I was confused because I haven't ordered anything.

Thinking maybe my family members has ordered I asked him to come, and when I looked into the package I was sceptical. I asked delivery guy that I'm not really sure about the order. He said I cannot take back the order. So I accepted and when I opened there was a pencil box of 35. For that they collected 500 rupees.

You are looting public money in broad daylight without any shame. I want to raise this issue so that no one uses Ecom Express hence forth.

Pravesh
[protected]

I was delivered plastic crayon set by Ecom express today. I never ordered a crayon color set that was for 500/- Rs. But I had to pay as the delivery boy was not having any fault here. Please look back to the orders and let me know when and by what channel did this order was received from you by me. I would want full refund of my money.
I will also not spare the medium who leaked my data to Ecom express

8-1-2023

Dear Sirs,

I have received an item through order ref.: [protected] . The amount is Rs. 496. By mistake, I paid the amount of Rs. 496 two times. ( one through Gpay and another one through Paytm and both are from my bank account mentioned below ) . Hence, I request you to kindly refund me Rs. 496, send it to my bank account given below.

My bank account particulars,

S. DURAI MANIKKAM,
S.B. A/c. No.[protected]
ICICI BANK,
THANJAVUUR - 613009

IFSC CODE.: ICIC0003184

Kindly confirm the action taken.

Thanks & Regards,

S. Durai manikkam

I didn't order anything from product name - Bio skincare whitening.i received the package on 7 th Jan 2023, and it was cod . For the product delivery man charged 650 rupees inside the package below 100 rupees products are there. Order no - VOX1456

My Flipkart order Awb no. Is [protected] Delivery boy denied to come and deliver my order to delivery address, he asked me to come and collect from other adress...he said that your parcel is too big i cant able to deliver and he rescheduled my order again and again..Kindly plz i request you to look in my matter...

Delivery boy denied to come and deliver my order to delivery address, instead of he comes and delivers my order, he asked me to come and collect from other adress. Kindly resolve this issue at earliest...He said that parcel is too big and he cant able to delivery at my address...and he rescheduled my parcel again and again

After package reaches station, you will receive a call from ecom stating come and collect your parcell as you have denies accepting the parcel (which is a lie).

Hi sir

My product with AWB NO. [protected] has not been delivered yet.

While the delivery date is come closer the expected delivery date is extended

Example. The delivery date of my product is shown 2 January 2023 in the track detail but on 1 january it become chang and the expected delivery date is become 5 January 2023 .

So what can I do?

It's a humble request to ecom express team too delivery my product as soon as possible without any further delay.

Name - mayank gour

AWB NO. [protected]

Ecom express courier boy says he is sending the OTP but I am not receiving any OTP from ecom. This is happening for last two days and then he takes back the package. There is no issue with my mobile as I am receiving all other SMS from bank and bluedart. Please check and resolve this issue so i can receive the package tomorrow. AWB number is [protected].

Today I was available to receive my order but the delivery boy wouldn't deliver it until I share that 4 digit code with him but I not getting that code on my number. I have checked and reconfirmed my number with but still I didn't get a code. Also my number is working fine and I'm getting every other message and I have given the correct number but still had to go through all this and he said he will cancel the order since I couldn't share the code with absolutely no fault of mine