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Ecom Express Complaints & Reviews

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Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 17

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H
Hudaad
from Srinagar, Jammu and Kashmir
Apr 18, 2023
Apr 20, 2023
This thread was updated on Apr 20, 2023
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Address: Jawahar Nagar, Srinagar Kashmir, Srinagar, Jammu and Kashmir

I have an order from nykaa fashion that was meant to be delivered by 17th April 2023 but it was delayed. When I tried to track it down from your website. It shows invalid AWB number. But when I rechecked the number it was correct. I don't know what is the problem but I want my order to be delivered by or before 20th APRIL 2023 otherwise it is not of any use to me. Hope you will understand my problem and sort it out as quickly as you can.
AWB NUMBER:- [protected]
Thank you
Ecom Express customer support has been notified about the posted complaint.
Dear Hudaad,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    bhar4321
    Apr 18, 2023
    Apr 20, 2023
    This thread was updated on Apr 20, 2023
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    Sir/Mam, My Shipment AWB NUMBER : [protected] Has not Yet Reached My Location Since 5 Days ...So, Kindly Speed Up My Package and Deliver it to me as Soon as Possible without any Delays .. Since it is really Urgent.
    Ecom Express customer support has been notified about the posted complaint.
    Dear Sir,

    Greetings From Ecom Express.

    Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed while in transit. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

    We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

    Regards,
    Team Ecom Express
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      H
      Harsh__
      from Indore, Madhya Pradesh
      Apr 17, 2023
      Apr 20, 2023
      This thread was updated on Apr 20, 2023
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      Pw modules

      Address: Pithampur sector -3
      Website: Ecomexpress.in

      I have ordered modules form physics wallah its been about 5 days they are just averting the delivery first two days with technical fault they didn't registered my number for contacting delivery man, then 3rd day as i got number of delivery man firstly he said he have my order and he is coming but after a hour he refused and said he didn't have my package with him and he will deliver it next day then as i called him next day he said he is...
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      Kuldeep Naik
      Apr 17, 2023
      Apr 18, 2023
      This thread was updated on Apr 18, 2023
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      Dear sir/mam, my order, Arriving Today : Your order from VANDANA TOOLS containing KANSYA FOOT MASSAGER will be delivered by Ecom Express delivery executive . Please keep the cash amount of Rs.2600.00 ready. Track your order https://shprkt.in/MJZ8Rg5nlhUD?t=26fd1. -Shiprocket...Your courier boy can't delivery on this location.please tell me reason
      Ecom Express customer support has been notified about the posted complaint.
      Dear Sir,

      Greetings from Ecom Express

      We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Team Ecom Express
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        T
        Apr 17, 2023
        Apr 17, 2023
        This thread was updated on Apr 17, 2023
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        I have order from a shopping portal but it refuses to decline it. So please kindly cancel my order. My AWB number is - [protected]
        I am out of station also. So can't able to accept it. If you cancel the order I will be highly obliged to you
        Ecom Express customer support has been notified about the posted complaint.
        Dear Tarun,

        Greetings from Ecom Express

        We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
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          Netik veerwal
          Apr 16, 2023
          Apr 17, 2023
          This thread was updated on Apr 17, 2023
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          Dear sir,

          Sir My name is Netik veerwal and I ordered a Fire Bolt Invincible Plus order on 4 april due to some reason I do not want this product because this product is bad service so please cancel my order and Ecom express courier boy doesn't cancel my order they say I am not able to cancel and refused your order. Why Ecom express courier boy is not cancel and refused my order. Other courier services such as bluedart, delivery etc courier services they provide refused and cancellation option but Ecom is one of the worst courier service they don't provide refused and cancellation option why ecom. So please Ecom express cancel my order immediately Please cancel my order and return and refused it as soon as possible so that my refund process can be started Thank you
          My Name- Netik veerwal
          My email- [protected]@gmail.com
          My mobile - [protected]
          Awb number - [protected]
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Apr 17, 2023
          Ecom Express Customer Care's response
          Dear Sir,

          Greetings from Ecom Express

          Thank you for writing to us. We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further.

          Regards,
          Team Ecom Express
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            Netik veerwal
            Apr 15, 2023
            May 1, 2024
            This thread was updated on May 1, 2024
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            Dear sir,

            Sir My name is Netik veerwal and I ordered a Fire Bolt Invincible Plus order on 4 april due to some reason I do not want this product because this product is bad service so please cancel my order and Ecom express courier boy doesn't cancel my order they say I am not able to cancel your order. So please cancel my order immediately Please cancel my order and return it as soon as possible so that my refund process can be started Thank you
            My Name- Netik veerwal
            My email- [protected]@gmail.com
            My mobile - [protected]
            Awb number - [protected]
            Ecom Express customer support has been notified about the posted complaint.
            Dear Sir,

            Greetings from Ecom Express

            Thank you for writing to us. We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further. You can also refuse the delivery.

            Regards,
            Team Ecom Express
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              Kumuthavalli T
              Apr 15, 2023
              May 1, 2024
              This thread was updated on May 1, 2024
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              I have ordered a product in Amazon, which is shipped through Ecom express and yesterday it was shown delivered in the website. But I didn't not received the product and nobody has delivered it ... I have raised the complaint too but none of them are responding..
              Ecom Express customer support has been notified about the posted complaint.
              Dear Mam,

              Greetings from Ecom Express

              We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
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                S
                Saby Varma
                Apr 15, 2023
                Apr 17, 2023
                This thread was updated on Apr 17, 2023
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                I had booked 2 orders from a site that uses this Logistic concern for delivery, and I am have not received the consignment and instead a deliver was attempted message is sent at the end of the day without any contact number.
                Ecom Express customer support has been notified about the posted complaint.
                Dear Saby,

                Greetings from Ecom Express

                We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
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                  Dimplekalsir
                  from Ludhiana, Punjab
                  Apr 14, 2023
                  Apr 17, 2023
                  This thread was updated on Apr 17, 2023
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                  I ordered 4 items and received only one and due to same awb no. Its showing that all are delivered to me but others product reached my city area in the ecom center but not delivered yet my order awb no. Is [protected] and sub orders are Sub Order ID[protected]_2Sub Order ID[protected]_1Sub Order ID[protected]_3
                  Ecom Express customer support has been notified about the posted complaint.
                  Dear Sir,

                  Greetings from Ecom Express

                  We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same which are still undelivered.

                  Regards,
                  Team Ecom Express
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                    D
                    Dimplekalsir
                    from Ludhiana, Punjab
                    Apr 14, 2023
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                    I received only one item due to same awb no. My all products are marked delivered but i received only one out of 4 please send me my other orders also
                    Ecom Express customer support has been notified about the posted complaint.
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                      M
                      mohitks
                      from Delhi, Delhi
                      Apr 14, 2023
                      Apr 17, 2023
                      This thread was updated on Apr 17, 2023
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                      Address: gurugram
                      Website: vitaminplanet.eshopbox.com

                      My order no. is 29289.
                      on their tracking website it says "shipment attempted-customer refused to accepted " but i didn't receive any call or message regarding my order and now it shows "ofd lock applied" on my order.
                      kindly resolve this issue as soon as possible.

                      thankyou
                      Mohit
                      Ecom Express customer support has been notified about the posted complaint.
                      Kindly Speed Up My Package AWB NUMBER : [protected] and Deliver it to me as Soon as Possible .. Since it is really Urgent.
                      Dear Mohit,

                      Greetings from Ecom Express

                      We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        G
                        Gururaj_R
                        Apr 14, 2023
                        Apr 17, 2023
                        This thread was updated on Apr 17, 2023
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                        Address: UDUMALPET -642154

                        This happened on[protected]

                        The delivery boy's contact number is [protected]

                        Hello, There is complaint regarding your company return taker, I am from " Udumalpet " and I have ordered products from meeso and your return collector collected that product which was of 2 quantity in same cover, He didn't mention the quantity in it specifically so I have lost money for one product due to his mistake, Each product is of value Rs.568/-, so the total amount I paid was Rs. 1136/-, As the provider gave the product in the same delivery cover I too returned both the products in the same cover but the return taker didn't notice it and has filled it as a single product and i have only received an amount of Rs.568/- . Regarding this i talked with the Ecom branch office in Udumalpet on[protected]Today), but they responded very rudely that they cant do anything regarding this and i should contact meesho customer care . I called meesho customer care and they clearly told this was mistake of the return taker as he is supposed to mention the Quantity correctly . I want my refund amount as this is not a problem on my side . For more details you can contact my number [protected] / [protected] . This problem has taken place in Ecom branch in "Udumalpet", TamilNadu -642154
                        Ecom Express customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 17, 2023
                        Ecom Express Customer Care's response
                        Dear Sir,

                        Greetings from Ecom Express

                        We regret for the inconvenience caused. We will get this investigated and action will be taken against the errant official. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
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                          vignessh.v
                          Apr 13, 2023
                          Apr 17, 2023
                          This thread was updated on Apr 17, 2023
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                          I placed an order via an online store for computer parts. The order was shipped via Ecomexpress and the tracking number given was [protected]. The order was placed on the 20th March 2023 from Delhi and till date the tracking page shows the status to be in transit since 23rd March 2023. And there are no updates to the tracking number since the 23rd March.

                          It surely cannot take 3 weeks to ship parcels from Delhi to Bangalore. I tried writing to [protected]@ecomexpress.in multiple times, but no response till date. Also their IVR number [protected] only says "Your order cannot be delivered due to" and gets disconnected.

                          Please resolve this as soon as possible.
                          Ecom Express customer support has been notified about the posted complaint.
                          Dear Sir,

                          Greetings from Ecom Express

                          Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                          Regards,
                          Team Ecom Express
                          Thanks for the clarification on this. I cannot understand how the shipment can be sent back to origin without even one delivery attempt to the consignee. There was no updates shared whatsoever throughout the journey. Request you to take this feedback to the concerned teams internally to ensure such a thing is never repeated as it just creates a very bad impression and experience for everyone involved; and it only tarnishes the image of the company.
                          Ecom Express Customer Care's response, Apr 18, 2023
                          Verified Support
                          Dear Sir,

                          Greetings from Ecom Express

                          As per the update the shipment has been returned back as per the instruction from your shopping portal. The shipment was in transit and before it reached our delivery center, the instruction was received. For further details, you can contact your shopping portal for assistance.

                          Regards,
                          Team Ecom Express
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                            Adolf Kratoa
                            Apr 13, 2023
                            Apr 14, 2023
                            This thread was updated on Apr 14, 2023
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                            My package was supposed to be delivered by 12 th April and today is 13th April, no status was updated regarding my package from last 3 days on expected delivery date was changed to 15th April
                            Ecom Express customer support has been notified about the posted complaint.
                            Dear Sir,

                            Greetings from Ecom Express

                            Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              R
                              Rohanshedge
                              from Satara, Maharashtra
                              Apr 10, 2023
                              Apr 12, 2023
                              This thread was updated on Apr 12, 2023
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                              Dear team
                              As i order ajio online shoping dilllavary boy asking to come my near town 2 km from my home i req to him i m not in home my mother is ther he told why u odering oder and he use bad lagvage to me my oder dittils are below

                              Name =rohan satish shedge
                              Aadress = at post angapur tarf
                              Oder numbet =FN[protected]
                              Shipment numbet =[protected]
                              Mobile number=[protected]
                              Ecom Express customer support has been notified about the posted complaint.
                              Dear Rohan,

                              Greetings from Ecom Express

                              We regret for the inconvenience caused. We will get this investigated and action will be taken against the errant official. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
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                                Lovish Vaishnav
                                Apr 9, 2023
                                Apr 10, 2023
                                This thread was updated on Apr 10, 2023
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                                Delivery guy is very rude and marking false delivery status from 5 days. The order is in my city from 6 days and he is not even calling and delivering the product. And today he marked that I refused to receive the order. I want my product asap. Very dissatisfied from the delivery. The delivery guy should be expelled from the company as he is a fraudulent employee. I never got the order and today it says ofd lock applied. I want my product.
                                Ecom Express customer support has been notified about the posted complaint.
                                Dear Sir,

                                Greetings from Ecom Express

                                Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                                Regards,
                                Team Ecom Express
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                                  R
                                  Apr 7, 2023
                                  Apr 10, 2023
                                  This thread was updated on Apr 10, 2023
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                                  I ordered a phone worth 20, 000/- from online person in odisha and he sent me a ecom express bill that need to be paid for shipment. i paid them Rs.2157/- [ including insurance ] for which they issued me a bill and qr code to pay. The tracing id issued was FFCH[protected] dtd 6/4/2023. but now on your site this tracking ID is not visible. can u pls confirm when will i get my shipment. thanks
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Dear Sir/Mam,

                                  Greetings from Ecom Express

                                  Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                                  Regards,
                                  Team Ecom Express
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                                    Athirapaappzz
                                    from KOLLAM, Kerala
                                    Apr 6, 2023
                                    Apr 10, 2023
                                    This thread was updated on Apr 10, 2023
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                                    My product not yet delivered and they never called me once
                                    Id NS[protected]-Y0
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
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                                      TejusRavu
                                      from Bengaluru, Karnataka
                                      Apr 6, 2023
                                      Apr 10, 2023
                                      This thread was updated on Apr 10, 2023
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                                      What kind of service is this. The delivery partner never reached out to me and they say pincode mismatch. Neither they allow us to contact them now they contact us. Pathetic service. Atleast give us the delivery agent number. Please resolve this issue at the earliest
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Dear Sir,

                                      Greetings from Ecom Express

                                      Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

                                      Regards,
                                      Team Ecom Express
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