Ecom Express Complaints & Reviews

The tracking i I'd is [protected]
My package from mi.com has been stuck in transit since 30th march and I have received no updates regarding the same please send me my package asap.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 6, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Please cancel my order de to unforseen circumstances I am not able to pay for the order as I am having a bad time financially and not available at home now.i am providing the details I have on the order
ORDER PLACED ON : Apr 03, 2023 06:42
COURIER : EcomExpress
TRACKING ID : [protected]
ORDER ID : 57403

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 6, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

Regards,
Team Ecom Express

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Address: 3-6-519, Flat no 204, sai pragati towers,

DO NOT RECIVED PARCEL FROM ECOM EXPRESS WITHOUT CHECKING.

I have ordered 4 items from panchhipetha on 29th March 2023 but recieved only 2 pack and remaining 2 empty boxes on 3rd April 2023. recieved from Ecom express and COD person company took full amount and ran like he was the culprit. and said it's not our responsibility, talk to company. company doesn't have proper number to report this. I do believe it's the work of courier company person who stole the item and repack the parcel as their was double tape over it on one side. AND ONLY HALF IS STOLEN WHICH IS FULL OF DRYFRUIT DALMOTH AND KESAR PETHA. SO IF ANYTIME YOU RECEIVE ANY TIME FROM THIS COURIER SERVICE, CHECK TWICE

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 4, 2023

Verified Support

Dear Mohit,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Farukhnagar

Its been 10 days and my product is in transit - are you guys playing with the emotions of your customer .

Just remember one things if we customers can take your company on top then we can also take your company to fall

Such a pathetic service .

I need my product to be delivered .

AWB Number - [protected]
Order number - RDF49390278
Complaint Number[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 4, 2023

Verified Support

Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed while in transit due to the requirement of E-Waybill. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

You can also contact your shopping portal for assistance.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

Regards,
Team Ecom Express

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 5, 2023

Verified Support

Dear Mam,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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No Call, No Delivery Attempt, and the shipment shows, Customer Did not Respond.

AWB: [protected], order number se2ri[protected] was supposed to be delivered today. When I check the portal it says:

Remark: Comments:Consignee Called To FE : canceled Call Disconnected by : Consignee from sathi v2

I never received any calls from your delivery agent and when I called him, he said he will deliver the order by 11 AM - 12 PM today, but then when I again called him in the evening to check between 3-4 PM he was constantly disconnecting my calls. This is not at all professional behaviour and I would like to report it to you. Also, I am looking for my shipment which I haven't received yet and seems to be delayed at your end.

This is such pathetic customer service. Not recommending Ecom to anyone ever again.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 4, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Churachandpur

I'm complaining about the services offer here in Churachandpur District, Manipur . The delivery services by Ecom Express here is very bad and corrupted comparing with those of other places . Here the delivery guy take additional delivery charges on top of the delivery charge paid during the orders. They didnot ask in the name of a tips but make it a compulsory or mandatory to pay for the delivery they offer, the worst services ever kindly please look into the matter

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 4, 2023

Verified Support

Dear Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: 501,Pratiksha Apartment,behind Islamic Jamat Khana,near Bhaba hospital,New mill road, Kurla west

Have ordered my product on thu 13 feb and the delivery date was 16 but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening plz improve your performance and someone is waiting for there product but your are always delaying my order from facescanda order is#729738 awb is #[protected] today is showing ofd lock applied plz resolve my prob i need my product as soon as possible… or refund my amount

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 3, 2023

Verified Support

Dear Kaikasha,

Greetings from Ecom Express

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express

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kaikasha shaikh's [Complaint's author] reply, Apr 5, 2023

AWB 3137706540

K

kaikasha shaikh

Apr 5, 2023

Still not deliver my parcel… when it will deliver?
Past 10 days showing undeliver try to deliver as soon as possible or refund my amount it prepaid parcel

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 6, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Order no : RDF49390278 .
AWB no : [protected]
I have not received my parcel yet. It shows in transit since 3 days . It should have been delivered by 30th march 2023.

No update is given / nor can talk to any customer care representative.

Please resolve this matter asap.

Thanks

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 3, 2023

Verified Support

Dear Bhavika,

Greetings From Ecom Express.

Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed while in transit due to the requirement of E-Waybill. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

You can also contact your shopping portal in this regards.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

Regards,
Team Ecom Express

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N Block Greater Kailash Delhi
Website: www.Ecom Express.com

Pin code : 110048
Name : Kamna

My package has not been delivered yet the status is showing it has been delivered, no message and call has been made by delivery partner.

Awb no : [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 1, 2023

Verified Support

Dear Kamnaa,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: N Block Greater Kailash Delhi

Website: Ecom Express

Pin code : 110048
Name : Kamna

My package has not been delivered yet the status is showing it has been delivered, no message and call has been made by delivery partner.

Awb no : [protected]

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Address: ecom - FarukhNagar , delhi

I had ordered my phone from reliance digital on 28/3/23 and was able to track it till 29/3/23, where it was in 'in transit'. It's been 5 days since it's stuck in 'in transit'. I have tried calling the customer care but was always a recorded message. Please resolve this issue ASAP

AWB - [protected]

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 1, 2023

Verified Support

Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed while in transit due to requirement of E-Waybill. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same. You can contact your shopping portal for assistance.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

Regards,
Team Ecom Express

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Khushboo Ghimitre's [Complaint's author] reply, Apr 2, 2023

Look guys thats not my problem, you guys promised to ship it n 30 march and now its 2nd April, now just tell me when can i expect my order to be delivered and my shopping portal is saying that its not there mistake and request your update on the delivery date ?

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Address: farukh Nagar Delhi

I Ordered a product from reliance digital, the courier is showing still in transit from past 5 days, request. you to get that delivered urgently, so pathetic service .

It has to be delivered by 30 march but now i dont have any update no contact for customer service

AWB - [protected]
Order no. - #RDF49390278

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Address: FarukhNagar

I i Want to complaint against the package ordered by my daughter - Khushboo with AWB number - [protected], is showing in Transit from past 5 days, just imagine that she oredred a birthday gift for her sisiter and the birthday is already gone still the product isnt delivered.

I just want to know the status and why its showing in transit when the expected delivery was supoosed to be happen on 30 march 2023 .

Kindly repsond to my complaint or else i wont stop putting reviews on all your social media.

AWB - [protected]

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Address: Farukh Nagar

Very poor service by ecom express, i ordered a product from reliance digital on 24 march and it was to be delivered on 30 march 2023 by ecom express and still my order hasnt arrived and they dont even have a proper contact number to know the status and from past 3 days its showing same status that is in transit . My AWB Number is - [protected] .
i dont know if you cant handle such products then shut the company i will write it to reliance digital as well for choosing such a bad shipping company

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Parwati ghimire

Apr 1, 2023

pathetic service still it showing in transit, no call or update on the courier

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Ecom Express Customer Care

from Mumbai, Maharashtra

Apr 1, 2023

Verified Support

Dear Sir/Mam,

Greetings From Ecom Express.

Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed while in transit due to the requirement of E-Waybill. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same. You can contact your shopping portal for assistance.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

Regards,
Team Ecom Express

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Khushboo Ghimitre's [Complaint's author] reply, Apr 3, 2023

Hi Team

Help Me !! (no way to connect with your courier service)

Just see the attached photo. It's been 10 days and my phone is in transit and now the new story is that ECOM express is saying they don't have a E-way Bill and i don't know for you guys the money is small or big but for me my hard earned money and your customer service says that you will get the phone but when even your reliance people don't know.
I guess this is the first and last time I am using reliance .

I still request you to please get my phone delivered it was for my mom birthday and also if you want to connect with me connect me on +91 8800818805

I ordered an Iphone 14 from your website for my mom's birthday and thought it would arrive on time but because of the courier company ECOM Express the order which was supposed to be delivered by 30 march 2023 hasn't arrived yet.

I don't know why such a big giant company like Reliance has chosen such a shitty courier service - ECOM Express, there is no contact number to know where is my parcel and also by looking at internet i called at one contact number they said my order is cancelled and hang up the phone on my face .

Then i spoke to your customer service same rudeness and answer that they are not aware just imagine almost a lakh rupee worth product, there is no where i can get an update on the delivery and also it was first time i buyed product from reliance that too 3000 expensive then flipkart and amazon just because of your reputation but team i guess it wasn't worth it .

All my excitement for my mum's birthday has gone and now I am worried that my money will go in vain if I don't get an update .

request you seniors to look into the matter and get my phone delivered asap.

AWB Number - 2068019769
Order number - RDF49390278
Complaint Number - 680260404790

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Address: Gobichettipalayam, Erode

Hi.. My order id was NYK[protected] from NYKAA.. i came to my location at 22/ 03/2023...As i was Out of reach THAT DAY I ASKED THAT DELIVERY BOY TO RECEIVE THE ORDER INSTEAD OF ME and keep my order with him and deliver it to me the next day... AND I SHARED THE OTP WITH HIM.

I called him everyday about my package as it is a prepaid order...
He answered one or two times that he was on leave and will deliver it in the evening... Now today 29/03/2023 i CAN'T CONTACT HIM ANY MORE.. His mobile number was switched off.. It's been ALREADY 8 DAYS... Still I Didn't Received My Package...

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Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 29, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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As i was out of station that day i asked that delivery boy to receive the order instead of me and i shared the otp with him.

Now i can't contact him any more.. It already 8 days... Still i dont receive my package.. One of the worst experience with ecom express.....

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I had ordered my shoes from ajio on 23/3/23 and was able to track it till 24/3/23, where it was in 'in transit'. It's been 5 days since it's stuck in 'in transit'. I have tried calling the customer care but was always a recorded message. Please resolve this issue ASAP!

Mar 29, 2023

Complaint marked as Resolved

Out for delivery

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I want to return my parcel ( table cover)
because it is small in size. But that delivery boy cancelled my return request 3 times. Why??
I want to return the parcel but what the problem with this delivery boy.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 29, 2023

Verified Support

Dear Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Trend St new Delhi india

I ordered Bluetooth watch come to the delivery ordinary watch fully damaged very worst on this delivery

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Ecom Express Customer Care

from Mumbai, Maharashtra

Mar 29, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Team Ecom Express

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Respected sir/mam,

My name is Monika. And I ordered a product from meesho. The product 's delivery date is 26 March 2023. On the date of delivery, the delivery agent call me in evening and ask that he can't deliver the product right now as it's too late. He asked me to give OTP and says that he deliver the product next day. I gave him OTP and he marks the product delivered.

Next day i.e. on 27 March the delivery boy not comes to deliver the product. So in the afternoon, I call him and he says that he will deliver the product in 2 to 3 hours. But on that day the product is not delivered to me.

After that I call him the next day i.e. today. But he doesn't pick up the call. I try many times but he doesn't respond. After many attempts I decided to return the product. And place the product for return.

Now I am writing this email to you so that I can get my product back. I need this product urgently. Please do the needful as soon as possible. Please make possible to deliver the product to me. I need the product. It's very important for me.

Please help me with this. I shall be very thankful to you. Please respond to this mail as soon as possible.

Monika

Ecom Express customer support has been notified about the posted complaint.

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Mar 30, 2023

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 18

My package is stuck in transit since 30th march.

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Delivery cancellation

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Missing item from parcel

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I ordered product from reliance digital - AWB - 2068019769 - Not delivered - Just see again in Transit

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No Call, No Delivery Attempt, and the shipment shows, Customer Did not Respond

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I'm complaining about the bad and corrupted services offer by the delivery person

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Not receiving product

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Not received my parcel yet

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Package not delivered yet status being shown as delivered

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My package has not been delivered yet status is displayed as delivered

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No updates on my order, stuck in 'in transit' - AWB - 2068019769

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I ordered product from reliance digital - AWB - 2068019769 - Not delivered

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Ordered a product from Reliance digital - AWB Number - 2068019769 (Not delivered - pathetic service)

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I ordered product from reliance digital - AWB - 2068019769

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Complaint against delivery boy scammer

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OTP scam

No updates on my order, stuck in 'in transit'

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Complaint against delivery boy

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Bluetooth watch come to ordinary watch

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Complaint against delivery agent of not delivering the product.

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