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1.8
Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 16

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A
Ankit 420
from Jaipur, Rajasthan
Apr 21, 2023
Apr 22, 2023
This thread was updated on Apr 22, 2023
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The delivery boy refused to diliver order at my adress and disconnect call when i call him
Tracking I'd : [protected]
Ecom Express customer support has been notified about the posted complaint.
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Dear Ankit,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    A
    Anirudha Nag
    Apr 21, 2023
    Apr 22, 2023
    This thread was updated on Apr 22, 2023
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    I have a return of amazon but for the second time Ecom have cancel it they always give excuses of size dimensions saying that it is big whereas it was delivered by them only i am fed up with this please take action against it I want my return
    Ecom Express customer support has been notified about the posted complaint.
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    Dear Anirudha,

    Greetings from Ecom Express

    Thank you for writing to us. Request you to kindly provide the Reverse 9 digit AWB / tracking number starting with 5 for us to assist you on the same.

    Regards,
    Team Ecom Express
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      B
      Bhagwan001
      from Hoshiarpur, Punjab
      Apr 20, 2023
      Apr 21, 2023
      This thread was updated on Apr 21, 2023
      Resolved
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      Resolved

      I have ordered a book from meesho and the delivery person is not answering the calls. The supervisor is talking rudely and not giving exact delivery time. This is totally mental torcher.
      +1 photos
      Apr 20, 2023
      Complaint marked as Resolved 
      I visited the store and got the package
      Ecom Express customer support has been notified about the posted complaint.
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      Kindly Speed Up My Package AWB NUMBER : [protected] and Deliver it to me as Soon as Possible Today .. Since the Delivery Partner didn't Contact me Yesterday.

      Delivery partner is not delivering the parcel - Comment #4100371 - Image #0
      Reply
      Ecom Express Customer Care's response, Apr 26, 2023
      Verified Support
      Dear Sir,

      Greetings From Ecom Express.

      We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

      Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

      Regards,
      Team Ecom Express
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        S
        Shema95
        Apr 20, 2023
        Apr 26, 2023
        This thread was updated on Apr 26, 2023
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        AWB number : [protected]
        AWB number : [protected]
        AWB number : [protected]

        There has been no update for these orders in last few days, no one responds from customer care, IVR is useless as well. I have sent email as well over a week ago no response there as well.
        These are wedding and honeymoon gifts that I need urgently, kindly update as soon as possible.
        Ecom Express customer support has been notified about the posted complaint.
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        Kindly Speed Up My Package AWB NUMBER : [protected] and Deliver it to me as Soon as Possible Today .. Since the Delivery Partner didn't Contact me Yesterday.

        Delayed delivery , no updates - Comment #4100328 - Image #0
        Reply
        Ecom Express Customer Care's response, Apr 22, 2023
        Verified Support
        Dear Sir,

        Greetings from Ecom Express!

        We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.

        You shall be notified through a SMS on your registered number once the shipment is out for delivery.

        Regards,
        Team Ecom Express
        Dear Shema,

        Greetings from Ecom Express

        We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Team Ecom Express
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          K
          ketkumar
          Apr 19, 2023
          Apr 22, 2023
          This thread was updated on Apr 22, 2023
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          Address: Loco bazar patherdih
          Website: Ecomexpress.com

          I ordered Adcom 6D slim wireless mouse green color through meesho whose order number was[protected], price was Rs.478, but due to the product being defective, I requested its return, which was picked up on 19/04/23 through Ecom express Hua pickup tracking number [protected] and I have received receive sleep, but Ecom express has not updated my pickup till now, which is fraud with the customer, please update my pickup, otherwise I will file a consumer court case against ecom express, santosh kumar
          +1 photos
          Ecom Express customer support has been notified about the posted complaint.
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          Dear Sir,

          Greetings From Ecom Express.

          Please accept our sincere apologies for the inconvenience caused to you. We regret for the inconvenience caused. As per the update, your shipment which was picked up has not passes the quality check. So the shipment has been returned back to you. You can contact your shopping portal for further assistance.

          Regards,
          Team Ecom Express
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            H
            Hashima
            from ajmer, Rajasthan
            Apr 19, 2023
            Apr 20, 2023
            This thread was updated on Apr 20, 2023
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            Address: Ajmer

            Prem pureswani is the delievery guy who is not doing delievery of packet and the packet enter in my city is 3 days ago and not yet delievered i call the delievery agent daily and he say that he will delievery it today positovely but daily he fail and i am gaining lost i odered books to boost my knowledge for exam but he wasted my 3 days and he is also not picking up the call
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Hashima,

            Greetings from Ecom Express

            We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
            Reply
            Dear Hashima,

            Greetings from Ecom Express

            We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Team Ecom Express
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              A
              aarushi1417
              from Chennai, Tamil Nadu
              Apr 19, 2023
              Apr 20, 2023
              This thread was updated on Apr 20, 2023
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              I am writing to you may be 5th or 6th time for pickup of my order. My earlier AWB no was [protected] which did not get picked up rather without coming to my place the pickup executive will send pickup cancellation code (even when I have not requested cancellation). This happened again for the second time in a row, my reverse pickup got re-arranged and this time my AWB no is [protected], again no body came to pick my order today rather I received a pickup cancellation code. I am totally frustrated, Is this the kind of employee/ Delivery executives that you hire who are not ready to work just keep sending cancellation codes. Request to esclate this matter
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Aarushi,

              Greetings from Ecom Express

              We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Team Ecom Express
              Reply
              aarushi1417's [Complaint's author] reply, Apr 24, 2023
              AWB are as follows: 5699599326 and 5697885095
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                S
                Sonianurag
                from KHAGARIA, Bihar
                Apr 19, 2023
                Apr 20, 2023
                This thread was updated on Apr 20, 2023
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                No updates on my order, stuck in "in transit"

                I had ordered my books from PHYSICSWALLAH. The last update was on 15/04/23 'in transit'. It's been 4 days since it's stuck in 'in transit. I have tried calling the customer care but was always a recorded message. Please resolve this issue ASAP!...
                +1 photos
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                S
                Siva mansi
                from Chennai, Tamil Nadu
                Apr 18, 2023
                Apr 20, 2023
                This thread was updated on Apr 20, 2023
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                Address: Chennai

                My package from meesho has been opened and the kurti i ordered was stolen and replaced with an used saree which is not even washed. Literally it seems to be they remove their worn saree and packed. Package front side was torn and pasted with tape. As elder get this from delivery person, he dint notice and opened. No one even like to touch the saree. That much nasty
                Ecom Express customer support has been notified about the posted complaint.
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                Dear Siva,

                Greetings from Ecom Express

                We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Team Ecom Express
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                  K
                  Kajal kushwah
                  from Delhi, Delhi
                  Apr 18, 2023
                  Apr 20, 2023
                  This thread was updated on Apr 20, 2023
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                  Address: Narsingpur road MP

                  Dear team, you sent me wrong and cheap product I ordered blue earpods but you delivered white cheap earpods which are not working so please return my money as soon as possible
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Kajal,

                  Greetings from Ecom Express!

                  Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                  Regards,
                  Team Ecom Express
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                    K
                    Kajal kushwah
                    from Delhi, Delhi
                    Apr 18, 2023
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                    Address: Near sankar temple nursinghpur road MP 470004

                    Dear team
                    Aapne galat parcel deliver kiya hai mene blue color ki earbuds order ki thi aapne white color ki aur ghatiya quality ki earbuds di hai ab mujhe apne paise return chahiye please jald se jald help kare
                    Return id [protected]
                    Ecom Express customer support has been notified about the posted complaint.
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                      1
                      1994praveen
                      Apr 18, 2023
                      Apr 20, 2023
                      This thread was updated on Apr 20, 2023
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                      My AWB Number is [protected] & [protected] I have ordered a product in Meesho, which is shipped through Ecom express and sunday it was shown delivered in the website. But I didn't not received the product and nobody has delivered it ... I have raised the complaint too but none of them are responding..The product has been shown delivered in the website, but I has not received yet. They are not attending my calls too
                      Ecom Express customer support has been notified about the posted complaint.
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                      Dear Praveen,

                      Greetings from Ecom Express

                      We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Team Ecom Express
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                        H
                        Hudaad
                        from Srinagar, Jammu and Kashmir
                        Apr 18, 2023
                        Apr 20, 2023
                        This thread was updated on Apr 20, 2023
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                        Address: Jawahar Nagar, Srinagar Kashmir, Srinagar, Jammu and Kashmir

                        I have an order from nykaa fashion that was meant to be delivered by 17th April 2023 but it was delayed. When I tried to track it down from your website. It shows invalid AWB number. But when I rechecked the number it was correct. I don't know what is the problem but I want my order to be delivered by or before 20th APRIL 2023 otherwise it is not of any use to me. Hope you will understand my problem and sort it out as quickly as you can.
                        AWB NUMBER:- [protected]
                        Thank you
                        Ecom Express customer support has been notified about the posted complaint.
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                        Dear Hudaad,

                        Greetings from Ecom Express

                        We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Team Ecom Express
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                          B
                          bhar4321
                          Apr 18, 2023
                          Apr 20, 2023
                          This thread was updated on Apr 20, 2023
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                          Sir/Mam, My Shipment AWB NUMBER : [protected] Has not Yet Reached My Location Since 5 Days ...So, Kindly Speed Up My Package and Deliver it to me as Soon as Possible without any Delays .. Since it is really Urgent.
                          +1 photos
                          Ecom Express customer support has been notified about the posted complaint.
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                          Dear Sir,

                          Greetings From Ecom Express.

                          Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed while in transit. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

                          We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

                          Regards,
                          Team Ecom Express
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                            H
                            Harsh__
                            from Indore, Madhya Pradesh
                            Apr 17, 2023
                            Apr 20, 2023
                            This thread was updated on Apr 20, 2023
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                            Resolved

                            Pw modules

                            Address: Pithampur sector -3
                            Website: Ecomexpress.in

                            I have ordered modules form physics wallah its been about 5 days they are just averting the delivery first two days with technical fault they didn't registered my number for contacting delivery man, then 3rd day as i got number of delivery man firstly he said he have my order and he is coming but after a hour he refused and said he didn't have my package with him and he will deliver it next day then as i called him next day he said he is...
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                            Kuldeep Naik
                            Apr 17, 2023
                            Apr 18, 2023
                            This thread was updated on Apr 18, 2023
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                            Dear sir/mam, my order, Arriving Today : Your order from VANDANA TOOLS containing KANSYA FOOT MASSAGER will be delivered by Ecom Express delivery executive . Please keep the cash amount of Rs.2600.00 ready. Track your order https://shprkt.in/MJZ8Rg5nlhUD?t=26fd1. -Shiprocket...Your courier boy can't delivery on this location.please tell me reason
                            Ecom Express customer support has been notified about the posted complaint.
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                            Dear Sir,

                            Greetings from Ecom Express

                            We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Team Ecom Express
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                              T
                              [email protected]
                              Apr 17, 2023
                              Apr 17, 2023
                              This thread was updated on Apr 17, 2023
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                              I have order from a shopping portal but it refuses to decline it. So please kindly cancel my order. My AWB number is - [protected]
                              I am out of station also. So can't able to accept it. If you cancel the order I will be highly obliged to you
                              Ecom Express customer support has been notified about the posted complaint.
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                              Dear Tarun,

                              Greetings from Ecom Express

                              We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Team Ecom Express
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                                N
                                Netik veerwal
                                Apr 16, 2023
                                Apr 17, 2023
                                This thread was updated on Apr 17, 2023
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                                Dear sir,

                                Sir My name is Netik veerwal and I ordered a Fire Bolt Invincible Plus order on 4 april due to some reason I do not want this product because this product is bad service so please cancel my order and Ecom express courier boy doesn't cancel my order they say I am not able to cancel and refused your order. Why Ecom express courier boy is not cancel and refused my order. Other courier services such as bluedart, delivery etc courier services they provide refused and cancellation option but Ecom is one of the worst courier service they don't provide refused and cancellation option why ecom. So please Ecom express cancel my order immediately Please cancel my order and return and refused it as soon as possible so that my refund process can be started Thank you
                                My Name- Netik veerwal
                                My email- [protected]@gmail.com
                                My mobile - [protected]
                                Awb number - [protected]
                                +1 photos
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 17, 2023
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings from Ecom Express

                                Thank you for writing to us. We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further.

                                Regards,
                                Team Ecom Express
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                                  N
                                  Netik veerwal
                                  Apr 15, 2023
                                  May 1, 2024
                                  This thread was updated on May 1, 2024
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                                  Dear sir,

                                  Sir My name is Netik veerwal and I ordered a Fire Bolt Invincible Plus order on 4 april due to some reason I do not want this product because this product is bad service so please cancel my order and Ecom express courier boy doesn't cancel my order they say I am not able to cancel your order. So please cancel my order immediately Please cancel my order and return it as soon as possible so that my refund process can be started Thank you
                                  My Name- Netik veerwal
                                  My email- [protected]@gmail.com
                                  My mobile - [protected]
                                  Awb number - [protected]
                                  +2 photos
                                  Ecom Express customer support has been notified about the posted complaint.
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                                  Dear Sir,

                                  Greetings from Ecom Express

                                  Thank you for writing to us. We have noted your request to cancel the order. To process the cancellation, request you to kindly contact your shopping portal process it further. You can also refuse the delivery.

                                  Regards,
                                  Team Ecom Express
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                                    K
                                    Kumuthavalli T
                                    Apr 15, 2023
                                    May 1, 2024
                                    This thread was updated on May 1, 2024
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                                    I have ordered a product in Amazon, which is shipped through Ecom express and yesterday it was shown delivered in the website. But I didn't not received the product and nobody has delivered it ... I have raised the complaint too but none of them are responding..
                                    Ecom Express customer support has been notified about the posted complaint.
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                                    Dear Mam,

                                    Greetings from Ecom Express

                                    We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Team Ecom Express
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