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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

Resolved

1268

Unresolved

5199

So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝

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Ecom Express reviews & complaints page 23

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Address: Thanjavur

8-1-2023

Dear Sirs,

I have received an item through order ref.: [protected] . The amount is Rs. 496. By mistake, I paid the amount of Rs. 496 two times. ( one through Gpay and another one through Paytm and both are from my bank account mentioned below ) . Hence, I request you to kindly refund me Rs. 496, send it to my bank account given below.

My bank account particulars,

S. DURAI MANIKKAM,
S.B. A/c. No.[protected]
ICICI BANK,
THANJAVUUR - 613009

IFSC CODE.: ICIC0003184

Kindly confirm the action taken.

Thanks & Regards,

S. Durai manikkam

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 16, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express!

Thank you for your patience. Please be informed that as per the findings we have received only one payment against your order. Suggest you to kindly contact your Bank for further assistance.

Regards,
Team Ecom Express

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I didn't order anything from product name - Bio skincare whitening.i received the package on 7 th Jan 2023, and it was cod . For the product delivery man charged 650 rupees inside the package below 100 rupees products are there. Order no - VOX1456

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 10, 2023

Verified Support

Dear Selva,

Greetings from Ecom Express!

We are sorry for the inconvenience caused. We are the courier company and deliver the shipment the way its been handed over to us. You may contact your shopping portal in this reagrds.

Regards,
Team Ecom Express

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My Flipkart order Awb no. Is [protected] Delivery boy denied to come and deliver my order to delivery address, he asked me to come and collect from other adress...he said that your parcel is too big i cant able to deliver and he rescheduled my order again and again..Kindly plz i request you to look in my matter...

Jan 8, 2023

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

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Delivery boy denied to come and deliver my order to delivery address, instead of he comes and delivers my order, he asked me to come and collect from other adress. Kindly resolve this issue at earliest...He said that parcel is too big and he cant able to delivery at my address...and he rescheduled my parcel again and again

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Address: Port balir, Andaman And Nicobar Island

After package reaches station, you will receive a call from ecom stating come and collect your parcell as you have denies accepting the parcel (which is a lie).

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 6, 2023

Verified Support

Dear Devangan,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Hi sir

My product with AWB NO. [protected] has not been delivered yet.

While the delivery date is come closer the expected delivery date is extended

Example. The delivery date of my product is shown 2 January 2023 in the track detail but on 1 january it become chang and the expected delivery date is become 5 January 2023 .

So what can I do?

It's a humble request to ecom express team too delivery my product as soon as possible without any further delay.

Name - mayank gour

AWB NO. [protected]

Ecom Express customer support has been notified about the posted complaint.

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Mayank_m_gour

from New Delhi, Delhi

Jan 4, 2023

Please resolve my complaint as soon as possible

Ecom Express Customer Care's response, Jan 4, 2023

Verified Support

Dear Mayank,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [email protected] for us to assist you on the same.

Regards,
Team Ecom Express

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Ecom express courier boy says he is sending the OTP but I am not receiving any OTP from ecom. This is happening for last two days and then he takes back the package. There is no issue with my mobile as I am receiving all other SMS from bank and bluedart. Please check and resolve this issue so i can receive the package tomorrow. AWB number is [protected].

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 4, 2023

Verified Support

Dear Vipin

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Today I was available to receive my order but the delivery boy wouldn't deliver it until I share that 4 digit code with him but I not getting that code on my number. I have checked and reconfirmed my number with but still I didn't get a code. Also my number is working fine and I'm getting every other message and I have given the correct number but still had to go through all this and he said he will cancel the order since I couldn't share the code with absolutely no fault of mine

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 4, 2023

Verified Support

Dear Sauli,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Sirivarigudem, jilligumelli mandal, west godavari AP pin 534456

Delivery boy denied to come and deliver my order to delivery address, instead of he comes and delivers my order, he asked me to come and collect from other adress. Kindly resolve this issue at earliest.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 6, 2023

Verified Support

Dear Sir,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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My shipment from Croma with tracking id [protected] is stuck for last 10 days. It was picked up for delivery on 22 Dec 2022. Never been in transit till date. Please help.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 4, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037

Website: www.ecomexpress.in

I have ordered my product on 23 DEC. and the delivery date was 28 DEC. but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening plz improve your performance and someone is waiting for there product but your are always delaying my order number is #49954984 and awb is #[protected] today is showing ofd lock applied plz resolve my prob i need my product as soon as possible

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 4, 2023

Verified Support

Dear Ajay

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: thatiparthi, thatiparthi village

Sir/mam
i am vendor in meesho.i am getting wrong return product from customer.this incident happend 2/12/2022.claint name: p.rajakumari.address:padanapalam village, prakasam district, andhrapradesh, 523305.
I AM VENDOR IN MEESHO.ONE DAY I AM GETTING ORDER FROM MEESHO AND I AM PACKED THE PRODUCT.MY PRODUCT IS :SAREE.
DELIVERY BOY IS COLLECTED PRODUCT FROM ME AND DELIVERED THE CUSTOMER.CUSTOMER IS RETURN THE PRODUCT.2/12/2022 I AM GETTING RETURNED PRODUCT.THAT TIME I AM OPEN THE PRODUCT AND CAPTUREDED THE VIDEO.WHEN I AM OPEN THE PACKET, I AM SEE THE PRODUCT AND COMPARED WITH SENDING PRODUCT.AFTER COMPLITION OF ENQUIRY I AM RELISED I AM GETTING WRONG RETURN AND I AM RISE THE TICKET IN MEESHO.THEY DO NOT RESPONDED MY COMPLAINT.I WANT EITHER ORIGINAL SARRE OR COMPANSATION.MY PRODUCT COST IS 10000 RUPEES.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 31, 2022

Verified Support

Dear Sir,

Greetings from Ecom Express!

Thank you for your patience. We are sorry for the inconvenience caused. Request you to kindly contact your shopping portal as per process for timely action and response.

Regards,
Team Ecom Express

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A packet was sent from Surat to me at Thalassery in Kerala on 19 Dec.2022.
Tracking number [protected] . Tracking show that it reached Bengaluru on 21 Dec.2022.
As per tracking it is still at Bangalore. Why it is being withheld at Banglore.
What right the courier company to hold it up ? Many mails sent but no response from Ecom.
I want the packet immediately as well as an explanation for this culpable delay.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 30, 2022

Verified Support

Dear Prakashan,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Shipment details: [protected].

I am not receiving any update. It is last updated on 21 Dec. I am not receiving any updates on it. Customer service is not answering any of my concerns. I need the product to be delivered fast.

Dec 30, 2022

Complaint marked as Resolved

The shipment has been cancelled.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 27, 2022

Verified Support

Dear Vinay,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My shipment num: #[protected].
I tried connecting with customer service still i didn't get any update from them. I don't know where is my shipment.

Dec 30, 2022

Complaint marked as Resolved

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Address: Manigaji main road telikoti, Chamunda sweet Mart

I don't got my parcel still now but the date of delivery is 22/12/22 and it's someone return my parcel to seller how sent the parcel and he's charging to me 150 of shipping charge i need my parcel.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 27, 2022

Verified Support

Dear Suresh,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Sir
I want to request you, please look into my matter that i have ordered a parcel from purplle whose delivery partner is Ecom Express.Ecom Express delivery agent don't receive my call and they even don't deliver my parcel .My parcel delivery date is 21 December till 25 they even didn't call me.They don't returning my parcel and dont deliver it to much.My money has been stocked their because of that.My parcel AWB Number is [protected] order id is 30861095.

Dec 25, 2022

Complaint marked as Resolved

I want to complain against ecom express because they even dont deliver my parcel and even don't returning it. AWB No :3055884686

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 27, 2022

Verified Support

Dear Bhumika

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Pin 784149 Tezpur Assam

I have set my order[protected]_1 for return on 18 December but no one from this delivery service came for pickup. When the return date expired again I set it for return on 22 December 2022 but than also nobody came for pickup it's 24 December today. Such a disgusting horrible and irresponsible courier service. Strict actions should be taken against these delivery boys. So that customers don't have to suffer a lot in future.
Courier point : Thelamara 784149, district-Sonitpur, Assam
This is the ecom express courier point about whom I m writing about.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 27, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Order ID4208373. Order was supposed to be delivered on 12th December. No delivery attempt made. No call received from delivery person. But received a message that address is not locatable. This is unprofessional as this company has delivered many times before to my address. Other delivery services deliver to my address regularly. Now the status is 'OFD Lock Applied'. Please deliver my goods soon without further harassment.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 27, 2022

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My Order ID: 4208373. It was supposed to be delivered on 18th December. But I simply got a message that the address was not locatable. I did not receive any calls from their delivery person either to confirm the location. Now it says OFD lock applied. This is an unprofessional excuse because this company has delivered to my address many times before. My address never has this problem with Amazon or Ekart or Blue Dart or other delivery companies. Please deliver my shipment ASAP.

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