Ecom Express Complaints & Reviews

Today I was available to receive my order but the delivery boy wouldn't deliver it until I share that 4 digit code with him but I not getting that code on my number. I have checked and reconfirmed my number with but still I didn't get a code. Also my number is working fine and I'm getting every other message and I have given the correct number but still had to go through all this and he said he will cancel the order since I couldn't share the code with absolutely no fault of mine

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 4, 2023

Verified Support

Dear Sauli,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Sirivarigudem, jilligumelli mandal, west godavari AP pin 534456

Delivery boy denied to come and deliver my order to delivery address, instead of he comes and delivers my order, he asked me to come and collect from other adress. Kindly resolve this issue at earliest.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 6, 2023

Verified Support

Dear Sir,

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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My shipment from Croma with tracking id [protected] is stuck for last 10 days. It was picked up for delivery on 22 Dec 2022. Never been in transit till date. Please help.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 4, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037

Website: www.ecomexpress.in

I have ordered my product on 23 DEC. and the delivery date was 28 DEC. but courier boy never ever called me and when i am trying to reach they never picked my call while i am tracking my product their always showing tomorrow will be deliver daily i am updating my address and my number but nothing happening plz improve your performance and someone is waiting for there product but your are always delaying my order number is #49954984 and awb is #[protected] today is showing ofd lock applied plz resolve my prob i need my product as soon as possible

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jan 4, 2023

Verified Support

Dear Ajay

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused due to delay. We regret to inform you that as per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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Address: thatiparthi, thatiparthi village

Sir/mam
i am vendor in meesho.i am getting wrong return product from customer.this incident happend 2/12/2022.claint name: p.rajakumari.address:padanapalam village, prakasam district, andhrapradesh, 523305.
I AM VENDOR IN MEESHO.ONE DAY I AM GETTING ORDER FROM MEESHO AND I AM PACKED THE PRODUCT.MY PRODUCT IS :SAREE.
DELIVERY BOY IS COLLECTED PRODUCT FROM ME AND DELIVERED THE CUSTOMER.CUSTOMER IS RETURN THE PRODUCT.2/12/2022 I AM GETTING RETURNED PRODUCT.THAT TIME I AM OPEN THE PRODUCT AND CAPTUREDED THE VIDEO.WHEN I AM OPEN THE PACKET, I AM SEE THE PRODUCT AND COMPARED WITH SENDING PRODUCT.AFTER COMPLITION OF ENQUIRY I AM RELISED I AM GETTING WRONG RETURN AND I AM RISE THE TICKET IN MEESHO.THEY DO NOT RESPONDED MY COMPLAINT.I WANT EITHER ORIGINAL SARRE OR COMPANSATION.MY PRODUCT COST IS 10000 RUPEES.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 31, 2022

Verified Support

Dear Sir,

Greetings from Ecom Express!

Thank you for your patience. We are sorry for the inconvenience caused. Request you to kindly contact your shopping portal as per process for timely action and response.

Regards,
Team Ecom Express

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A packet was sent from Surat to me at Thalassery in Kerala on 19 Dec.2022.
Tracking number [protected] . Tracking show that it reached Bengaluru on 21 Dec.2022.
As per tracking it is still at Bangalore. Why it is being withheld at Banglore.
What right the courier company to hold it up ? Many mails sent but no response from Ecom.
I want the packet immediately as well as an explanation for this culpable delay.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 30, 2022

Verified Support

Dear Prakashan,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Shipment details: [protected].

I am not receiving any update. It is last updated on 21 Dec. I am not receiving any updates on it. Customer service is not answering any of my concerns. I need the product to be delivered fast.

Dec 30, 2022

Complaint marked as Resolved

The shipment has been cancelled.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 27, 2022

Verified Support

Dear Vinay,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My shipment num: #[protected].
I tried connecting with customer service still i didn't get any update from them. I don't know where is my shipment.

Dec 30, 2022

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

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Address: Manigaji main road telikoti, Chamunda sweet Mart

I don't got my parcel still now but the date of delivery is 22/12/22 and it's someone return my parcel to seller how sent the parcel and he's charging to me 150 of shipping charge i need my parcel.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 27, 2022

Verified Support

Dear Suresh,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Sir
I want to request you, please look into my matter that i have ordered a parcel from purplle whose delivery partner is Ecom Express.Ecom Express delivery agent don't receive my call and they even don't deliver my parcel .My parcel delivery date is 21 December till 25 they even didn't call me.They don't returning my parcel and dont deliver it to much.My money has been stocked their because of that.My parcel AWB Number is [protected] order id is 30861095.

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Dec 25, 2022

Complaint marked as Resolved

I want to complain against ecom express because they even dont deliver my parcel and even don't returning it. AWB No :3055884686

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 27, 2022

Verified Support

Dear Bhumika

Greetings From Ecom Express.

We regret for the delay in delivery. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team Ecom Express

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Address: Pin 784149 Tezpur Assam

I have set my order[protected]_1 for return on 18 December but no one from this delivery service came for pickup. When the return date expired again I set it for return on 22 December 2022 but than also nobody came for pickup it's 24 December today. Such a disgusting horrible and irresponsible courier service. Strict actions should be taken against these delivery boys. So that customers don't have to suffer a lot in future.
Courier point : Thelamara 784149, district-Sonitpur, Assam
This is the ecom express courier point about whom I m writing about.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 27, 2022

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Order ID4208373. Order was supposed to be delivered on 12th December. No delivery attempt made. No call received from delivery person. But received a message that address is not locatable. This is unprofessional as this company has delivered many times before to my address. Other delivery services deliver to my address regularly. Now the status is 'OFD Lock Applied'. Please deliver my goods soon without further harassment.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 27, 2022

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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My Order ID: 4208373. It was supposed to be delivered on 18th December. But I simply got a message that the address was not locatable. I did not receive any calls from their delivery person either to confirm the location. Now it says OFD lock applied. This is an unprofessional excuse because this company has delivered to my address many times before. My address never has this problem with Amazon or Ekart or Blue Dart or other delivery companies. Please deliver my shipment ASAP.

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Hi,
My ajio order is expected to be delivered on or before 15th of December. But since December 12th the order is showing as product is at Coimbatore warehouse. I want my order to be cancelled and also I am expecting my refund amount asap

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 24, 2022

Verified Support

Dear Mam,

Greetings From Ecom Express.

Thank you for writing to us. Pleased be informed that the delivery of the said shipment has been delayed while in transit. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

Regards,
Team Ecom Express

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swathymohan

from Chennai, Tamil Nadu

Dec 27, 2022

Hi,
I didn't got any response on this issue. I want an immediate response about this. Please cancel this order and provide me refund. That order is no longer needed

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Ecom Express Customer Care's response, Dec 29, 2022

Verified Support

Dear Mam,

Greetings from Ecom Express

We regret for the inconvenience caused. With the reference to your query regarding the AWB number 3089434141, pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team Ecom Express

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Sir/mam, My order for AWB NUMBER : [protected] has not been delivered yet, i did not even receive a single call from the delivery executive... Please Notify the delivery executive to call my number before delivery as it is very urgent . So, i request you to deliver my product TODAY as soon as possible as it is urgent.

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Address: 1st floor NH-69 chinthamani-563125

I order product in flipcart on 9th dec 2022..
Its delivery date was 16th Dec 2022.. Product tracking no AWB- 95
So on the date no one came for delivery..
I called after 2 days later ..executive not picking my call..
I raise a complaint in flipcart they told that 21st dec 2022 Your problem will solve.. 22nd I got message that your product is rescheduled pin and executive number is given i called them phone was not connected.. I met excutive i asked him why my product not yet delivered.. He told me that your product is OFD locked I cant delivery your shipment..
So please unlock OFD to my shipment..

Thank you

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 23, 2022

Verified Support

Dear Nagesh,

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Address: Ambala city

Parcel not delivered - tracking number [protected]
Booked 5 days ago

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 24, 2022

Verified Support

Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. As per our records, the said shipment [protected] has yet not been handed over to us. You can also contact your shopping portal for further assistance.

Regards,
Team Ecom Express

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I ordered a dress from MEESHO.
The delivery date was 14/12/22 but it's not delivered yet. I paid online
Please make the delivery fast please.
AWB NO.-[protected]

Dec 24, 2022

Complaint marked as Resolved

I got my parcel on 23/12/22 @ 3 pm which is expected to be delivered on 14/12/22.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Dec 22, 2022

Verified Support

Dear Aadira

Greetings from Ecom Express

We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

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Aadira's [Complaint's author] reply, Dec 22, 2022

AWB NO.-3092957921

A

Aadira

from Kalpetta, Kerala

Dec 22, 2022

Sir/ma'am, I need the parcel before 25/12/22.
Please make the delivery as fast as you can.

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I ordered a dress from MEESHO and the courier was by Ecom express.
The delivery date was 14/12/22 but it's not delivered till date.
Please make it fast please.

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The delivery date was 14/12/22 but it's not delivered yet today is 21/12/22.
Even I tried a lot to contact by mail but no response from their side.

Ecom Express Complaints & Reviews

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Ecom Express reviews & complaints page 23

Not delivering my product, OTP issue

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Delivery boy refused to deliver my order to delivery address

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Shipment stuck

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Ofd lock applied- please unlock it

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I am get back wrong return product

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Non-delivery of shipment

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Shipment stuck and no updates

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No updates on the shipment

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A parcel of watch

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I am complaining about deliver

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Regarding delaying and irresponsible courier service of ecom express

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Not delivered - OFD Lock Applied

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OFD Lock Applied

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Product not delivered from Coimbatore warehouse

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Deliver My Order Today Quickly without any further Delays

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Its applied OFD lock

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Parcel not delivered - tracking number 3099937794

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Delay issue of parcel

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Delay issue

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Delay of parcel

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