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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

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1268

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5199

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Ecom Express reviews & complaints page 194

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I've ordered mi laptop from mi store on14thjuly2020 (Online payment), and recieved a message sayin the estimated delivery date is 22ndjuly2020 with tracking id [protected] with ecom, on 22nd i've tracked it on ecom website and the status shown "shipment rto lock" and it is returned to bangalore without any intimation to me, i did'nt recieved a mailor message or a call from ecom about the delivery or about the return and shipment lock. I have sent a query in the ecom website but till now there's no reply of any kind and update. If the order has been returned without my concern, then i must get a refund of my payment, but i did'nt get it too. I want the order to be delivered or the refund. Or else i'll complaint to the higher authorities to reslove my problem.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal as our center comes under containment area. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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Address: 38, SRI BRINDAVAN GARDEN SRI NAGAR SRINIVASAPURA

My awb no [protected]. My shipment arrived my city 23/7/2020 today 27/7/2020
Till not delivered. Once again it's arrived in delivery centre. I spoke three times about this. Representative said it's going to deliver but finaly one of your representative said we are not going delivery, if want go and pickup otherwise we will return back to seller. What action you can take for this and lack of respect for customers. My mail id: [protected]@gmail.com and mobile no is [protected]

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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Awb number : [protected]

Shipment status of of today 27-july-2020 is showing as rto lock after being kept in local delivery center for 4 days.

No one tried to contact me regarding the shipment and the status is updated as rto lock which i understand that delivery attempted but customer is not available to get the package or customer door is locked, which is totally not true.

Please arrange the delivery of the package to me asap

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Awb [protected] tried my best to inform them their calls kept coming as spam sent feedback tried calling very bad customer service

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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Address: Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi â€“ 110037, India

Website: ecomexpress.in

Mera product near by distribution center me 20 july 2020 se hai lekin 23 july 2020 ko wo shipment rto lock dikha rha jab ki wo out for delivery bhi nhi hua hai mujhe ye product chhiye mai iska ownwer hu mere pass iska bil bhi hai agar mujhe ye product 48 hours me delivery nhi hua to mai legal action lunga
awb no [protected]

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Address: ECE-CARRIER MIDEA, MASNE PHATA CHOCK

I bought a shoes from myntra. Delivery boy called me to come on company gate and pickup the product. It was very rude sound. He made me wait for half an hours on gate but didn't come while i call him he misbehav with.

Very much disappointed by ecom express. I didn't expect this from you.

Ecom executive [protected]

Pin [protected]

Regards
Naresh
Manager projects
[protected]

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 28, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Kohinoor society sec 8 sanpada

I have paid money but product has not come to me give me my money return my money plzz give me money back

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 28, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I got a call from ecom express (Muvattupuzha, kerala) on friday for the delivery of my order. 2 days passed still i didn't received my order. And it is unable to reach them.

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 28, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Awb number : [protected]

Shipment status of of today 26-july-2020 is showing as rto lock after being kept in local delivery center for 5 days.

No one tried to contact us regarding the shipment and the status is updated as rto lock which i understand that delivery attempted but customer is not available to get the package or customer door is locked which is totally not true.

Please arrange the deliver the package to me asap

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2020

Ecom Express Customer Care's response Dear Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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Address: Ambience Corporate Tower, Ambience Island, Gurugram, Haryana

My order was supposed to be delivered by 15 july and it's still pending. I have registered complaints on their customer care number and everytime i get a fixed answer that the delivery will be attempted within 24 hours. It's 25 july and still i have not received my order nor a call from them

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2020

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Got call from ecom ex on 22 july 1.41 pm and told me items will be delivered on that day. Waited at home whole day. No one contacted not arrived. On 22nd 11.15am again contacted me and told that its a big package and could not carry on that. Assured me delivery on next day morning and i agreed. Then i noticed the message in my phone stating "xxxx4822 was undelivered as you sere not available". Surprised by myself, tried to contact the delivery person 6 times, but not attended.
When i checked with their customer care, i was informed that it was not delivered due to a big package, so they returned to the seller. When i checked the status in amazon website, it mentioned that the item was returned by me which not true
Request you to resend these items to me at the expense of ecom express as it was returned by them on their own wish and will.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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Yesterday after registering complaint for opening rto lock at noon in the evening it was opened and at night 1 am it has locked again please i need that product please make it possible to deliver.. From last 6 days i am contacting ecom center all are saying different opinions one people says u will be deliver in 24 hours
Some says u wont get product which opinion i have to take
Awb [protected]

Ecom Express customer support has been notified about the posted complaint.

Jul 26, 2020

Updated by Satharmonch Pleass make it fazt

Verified Support

Jul 27, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Ramen
Team Ecom Express

Verified Support

Jul 31, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!

Please accept our apology for the inconvenience caused due to non-delivery of your shipment. Due to fear of COVIND-19, the shipment is pending for delivery. We are monitoring the situation and shall arrange the delivery accordingly.

Regards,
Ramen
Team Ecom Express

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Address: Sukanya rangapurpincode ;509228 phone number:6305585692

Please reply me back and the complaint is about we didn't get our product but delivery person gave a mesg that product is delivered to given address this is happened on21 of this month but till now i have tried a lot but no response please contact me.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 28, 2020

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Matvemal khola (cola) canacona south Goa

I am premanand velip.
I ordered one mobile phone on ecom express.
Your company delivered me old, not working, expired mobile phone.
It's not working.
And it's was totally different from the one which i ordered.
Please help me.
I want my money back.
Order no.:strdl4019
My email.: [protected]@gmail.com

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

Jul 29, 2020

Updated by Premanand Velip Can you provide me details of it..
I deleted all my details
Please help me..
I have only invalid mobile number

Jul 29, 2020

Updated by Premanand Velip I want details of sender..

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Raghujyothi

Jul 1, 2021

Raghu H N
mYSORE -570018

TRacking number [protected]

I need return this shipment its very poor quality

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Hello harshitha here, i had ordered two kurti set on monday(20/7/2020) from eshipr.com but i have received one blue colored kurti only its cost only Rs.599 which i'm badly disapointed because i didn't receive the product... It's a wrong product.. i have paid 799rs in total... And i want a replacement for my exact or a refund for the dress i ordered.. Thank you

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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I ordered combo kurta set with cost Rs. 799. but i received only one kurta with the cost of Rs.599.

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Ecom Express needs to be renamed as Ecom Ordinary because as per the name they do not act.I had ordered clothes in AJIO and courier provider is ECOM Since 8 days i get a alert as product out for delivery and later i get a sms unable to deliverer without even trying to attempt this continued for 6 days even after raising complaint .Now they have mentioned it as RTO locked either i can receive product or i can claim for refund .

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I am Prakash from selgaon and I have placed an order on ecom express with you having courier partner I want to cancel my product with tracking Id[protected] of value rs 700 Because I am not present in my city and I have already told to ecom express to cancel my order but they were told me the product is dispatched now So plz cancel my order with askmebazaar order id [protected] and plz cancel it now... And please send me the confirmation massage

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 27, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I had ordered a watch from noisefit and they had chose ecom express courier service to deliver my product. It is been a week from the delivery date that I have not received my courier.i need the product by today. It is very urgent. Could anyone please do anything about this.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 27, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Yesteeday i gave complaint at afternoon rto lock revoked at 5 evening now rto locked again at night 1 am
Please open rto lock please

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