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Ecom Express Complaints & Reviews

www.ecomexpress.in

1.8

Updated: Aug 20, 2025

Complaints 6467

Resolved

1268

Unresolved

5199

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Ecom Express reviews & complaints page 195

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When the delivery boy came for delivery on 21/07/2020, i was out of station and requested to deliver it in 22/07/2020. But the ecom express rep neither attempted to deliver nor intimated anything on this matter.

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 27, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 27, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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16 july ko main ek mobile puchase kiya aur iska payment v kor diya. Delivery date 23 july hai lekin avi tak delivered nohi huwa aur ecom express se koi contact v nohi kor roha hai. Mujhe mera cell jold se jold chahiye.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 27, 2020

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Katwa, purba bardhaman

I ordered a medicine product of mine 3 days ago.This medicine packet is very important for me and I was waiting for it very much. But the delivery boy came to my address and didn't distribute me. I want to say that you take some steps against that delivery boy and And the order reaches me as soon as possible.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 27, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Takdah W. B DARJEELING

I haven't received any call hence it says failed delivery or wrong address
But i recently received the previous product in as i had to go to the carrior office to get my product because they said they are not supposed to come to my place
But i have received so many products in past days in my place hope you will resolve this issue asap
Thank you

Ecom Express customer support has been notified about the posted complaint.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 27, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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My order is getting delayed. I don't know wats the status. It has reached chennai 5 days back but yet it's not dispatched. I want the courier asap

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 27, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: 671552

My product is rto locked returned
I dint got any call regarding this when i called ecom centre they are not responding they keep on say wait next 24 hours yourproduct will delivered. I
Think this is fourth day i need that product its soo urgency i tink its in destination please open rto lock
Even destination ecom office not responding they keep on say there is not network to track your order no responsibility
Please as soon as possible i want my shipment delivered
Its an relaed health product
Awb no [protected]

Jul 24, 2020

Complaint marked as Resolved

Good

Ecom Express customer support has been notified about the posted complaint.

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S

Satharmonch

Jul 24, 2020

Kasarod ecomexpress is not responding they always keep on saying there is no network

Satharmonch's [Complaint's author] reply, Jul 24, 2020

671552 vidyanagar kasargod

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My product reached my destintion on 18july 2020 and i was caling ecom office near by they told us will attempt deliveey within 24 hrs so i was waiting but i dint recieved today 24 july 2020
Status of my product is returned rto
But i dint got any call
Product was so neccesry for me please delivery my product
Awb no [protected]

Jul 24, 2020

Complaint marked as Resolved

My rto lock revoked thay consumwr complaint

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My order has been kept in DC since 21st july and yesterday i contacted to customer care service regarding this, they told me that today (24th july) it will be delivered but delivery boy called me and refused to deliver my order and told me "if you are in hurry then pick it up from the office i won't deliver today. ". I want my delivery today. And also, on the site .. Status of my order is out for delivery.

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Address: Ranota manota 122508

My order different

+1 videos

Ecom Express customer support has been notified about the posted complaint.

Jul 24, 2020

Updated by Mohd jafar Different items

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 27, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Ramen
Team Ecom Express

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I ordered redmi note 9 pro max from mi.com on 15th july 2020. And the responsibility of shipment was given to ecom express. After waiting for 8 days, i see that without even informing me, the ecomexpress.in site gives me the information that "jul 23 2020 07:19 pm shipment rto lock bengaluru" even didn't try to deliver. I even requested that i will go to the delivery center which is hardly 3 km from my location but they refused. My awb no. Is [protected]. Please i need the delivry as it is urgent. Please help...

Aug 23, 2020

Complaint marked as Resolved

After 1 month, at last resolved.. Thank you very much..

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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Sir
My product reached at the delivery centre at 20 july 2020 and now on 24 july the status shows shipment rto lock. I want my product back. I cant reorder it and wait for another delayed delivery. Please take immediate actions and make sure your service is much more responsible and please give due response to our complaints.
My awb no:[protected]

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 27, 2020

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I have ordered philips dry vacuum cleaner from paytm on 12/07/2020, to my misfortune and it was to be delivered thro ecom express. Till 22 jul'20, the shipment has reached cochin, in my home town and all of a sudden on 23/07/2020, it is shown as shipment rto lock in bengaluru. Need the delivery of my product immediatley. My awb no is[protected]. I have already availed bajaj finserv emi for this order and emi will be charged from next month onwards.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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I have ordered product on 4th july 2020, the product is supposed to deliver on 14th july 2020 till date i haven't received the product.
Today morning the status was updated to "shipment rto lock".
I am unable to reach out to the customer care. Could you please help me to get my product delivered.

Jul 31, 2020

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number
or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I ordered on 17th of july. Still it is in transit, the last update on the product was on 21st july and it is still in bengaluru. My awb no is [protected]. My expected delivery date is on tommorow (25/07/2020). Please deliver it fast...

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I ordered on 17th july and the product is still in transit. My expected delivery date is tommorow (25/07/2020). Please deliver the product fast

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I ordered a product on 14 july 2020 and the item status is now rto lock. Please sent the product to me asap

My awb number is [protected]

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 27, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I ordered few items from ajio and all has reached to my nearest ecom express hub, but now it shows rto lock and one item is shown as returned. I didn't eveb get a call from the ecom delivery partners and can't figure out why my order is being being returned to original. Please i need my order, it was my dress for eid.
My tracking id : [protected] & [protected]
Please ecom express, please deliver my order.

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express!
Please accept our apology for the inconvenience caused due to non-delivery of your shipment. The said shipments are returned back to shopping portal as we are unable to deliver it because of our center which comes under containment zone.

Please contact your shopping portal for assistance.

Regards,
Ramen
Team Ecom Express

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I've placed an order from Samsung shop on 15th July 2020, it was supposed to be delivered on 21st of this month .
AWB no : [protected]
Am trying to connect ecom express from 21st, but there is no proper response from them . They aren't ready to take responsibility of customers and their concerns. Disconnecting the calls in between .

Coming to the order tracking, . It is just running between the hubs and changing the estimated delivery dates everyday .
On 21st it was showing 22nd will be the delivery date . Now on 23rd it is displaying 25th as delivery date .

Am not the first person facing this issue .
Why no regulator are not taking any action against this irresponsible attitude of logistics services . Very much frustrated with ECOM express .

Please take an action so that it won't be repeating again with other customers .

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express

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Address: FaizaSayed, sanitorem petrol bunk near venkatapuram ramalayam, Ramadasupeta Rajamahindravaram, east godavari Andhra Pradesh 533101 india,mobile number:8309599986,9573969588.

Website: Ecom express

I ordered readymade Dress which was given in offer buy 1 get 1 free but I received saree totally disappointed plz exchange it

Jul 23, 2020

Complaint marked as Resolved

What I ordered is correctly given on cover pack but inside the product was changed I ordered readymade Dress but I received saree how can they do this I ordered in krishu fashion fabric after receiving my order they send me a tracking number in ecom express. After receiving order I texted them but suddenly the account not responding I think it's fake I just want what I ordered r I want my money back

Ecom Express customer support has been notified about the posted complaint.

Jul 23, 2020

Updated by Faiza Sayed I ordered readymade Dress but I received saree. on the cover pack it was written the product was readymade Dress buy 1 get 1 free but inside saree given so please exchange it

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 27, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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There is no progress in the shipping. I ordered on 16th july. My awb no. Is [protected]. Please deliver fastly

Jul 26, 2020

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

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