Ecom Express Complaints & Reviews

My order different

I ordered redmi note 9 pro max from mi.com on 15th july 2020. And the responsibility of shipment was given to ecom express. After waiting for 8 days, i see that without even informing me, the ecomexpress.in site gives me the information that "jul 23 2020 07:19 pm shipment rto lock bengaluru" even didn't try to deliver. I even requested that i will go to the delivery center which is hardly 3 km from my location but they refused. My awb no. Is [protected]. Please i need the delivry as it is urgent. Please help...

Sir
My product reached at the delivery centre at 20 july 2020 and now on 24 july the status shows shipment rto lock. I want my product back. I cant reorder it and wait for another delayed delivery. Please take immediate actions and make sure your service is much more responsible and please give due response to our complaints.
My awb no:[protected]

I have ordered philips dry vacuum cleaner from paytm on 12/07/2020, to my misfortune and it was to be delivered thro ecom express. Till 22 jul'20, the shipment has reached cochin, in my home town and all of a sudden on 23/07/2020, it is shown as shipment rto lock in bengaluru. Need the delivery of my product immediatley. My awb no is[protected]. I have already availed bajaj finserv emi for this order and emi will be charged from next month onwards.

I have ordered product on 4th july 2020, the product is supposed to deliver on 14th july 2020 till date i haven't received the product.
Today morning the status was updated to "shipment rto lock".
I am unable to reach out to the customer care. Could you please help me to get my product delivered.

I ordered on 17th of july. Still it is in transit, the last update on the product was on 21st july and it is still in bengaluru. My awb no is [protected]. My expected delivery date is on tommorow (25/07/2020). Please deliver it fast...

I ordered on 17th july and the product is still in transit. My expected delivery date is tommorow (25/07/2020). Please deliver the product fast

I ordered a product on 14 july 2020 and the item status is now rto lock. Please sent the product to me asap

My awb number is [protected]

I ordered few items from ajio and all has reached to my nearest ecom express hub, but now it shows rto lock and one item is shown as returned. I didn't eveb get a call from the ecom delivery partners and can't figure out why my order is being being returned to original. Please i need my order, it was my dress for eid.
My tracking id : [protected] & [protected]
Please ecom express, please deliver my order.

I've placed an order from Samsung shop on 15th July 2020, it was supposed to be delivered on 21st of this month .
AWB no : [protected]
Am trying to connect ecom express from 21st, but there is no proper response from them . They aren't ready to take responsibility of customers and their concerns. Disconnecting the calls in between .

Coming to the order tracking, . It is just running between the hubs and changing the estimated delivery dates everyday .
On 21st it was showing 22nd will be the delivery date . Now on 23rd it is displaying 25th as delivery date .

Am not the first person facing this issue .
Why no regulator are not taking any action against this irresponsible attitude of logistics services . Very much frustrated with ECOM express .

Please take an action so that it won't be repeating again with other customers .

I ordered readymade Dress which was given in offer buy 1 get 1 free but I received saree totally disappointed plz exchange it

There is no progress in the shipping. I ordered on 16th july. My awb no. Is [protected]. Please deliver fastly

I ordered on 16th july. There is n progress in shipping for 2 days my awb no. [protected]

Parcel In Delivery center since 11th July
My order from club factory was sent through Ecom express with AWB : [protected] but the parcel is in the delivery center since 11th July and they are refusing to deliver the parcel and when we speak to the customer care they say that we have registered your complaint please wait 24 to 48 hour. It has been already 10 days since my complaint.

I have given incorrect mobile number while placing the order on myntra. Order no:[protected] 6323101

Bag uy00445254
Ecom express tracking id: [protected]

Correct mobile no: [protected].

Dear All,
Im writing this mail by getting frustated over this deliVERY SERVICE( ECOM EXPRESS)( tracking id:[protected]) .1st of all I didnt get any email id for the ecom express on the website such a horrible company. Secondly I ordered a product from Ptron (order id:PT142426) on 14th july and that was handed over to the courier service so called ecom express on 15th. I waited for a week even though the product was required urgently but still the product didnt reach so I called ecom express and Ptron, but the worst thing is both of them didnt pick up the call. later next day ecom did pickup the call and I told them its in bhiwandi since the last 2 days doing nothing that is 15 km from my delivery location. Im getting deliveries from amazon flipkart on the next day after ordering but ecom has got me to the peaks. I called them next day again and they said on 23rd and again I called them today they said 28th can you explain what nonsense is this.I literally thought of putting it in consumer FORUM and also all the websites about such useless company. If i do not get the product by tomorrow Im definitely not going to accept the product and do whatever I can do for it, because at last I Have to make arrangements for the same. Always giving the reason of COVID19 why not other courier service facing the same. Ptron specifically I trusted you but was disappointed about not picking up the calls and still claiming to revert in 48hrs all ###.

This is to report my extreme disappointment with your service.The status showing for this item is 'customer not available', but this is totally false information, we have not been out of home today(23 July 2020) and no one has arrived here for a delivery.The delivery have contacted me and said they will not deliver the product to my home instead i had to meet him at Cherupuzha which is more than 30 minutes travel from my home. I had made sure the item was available to home and that's why I have ordered it. This is not the first time experience from your service. I had ignored it before. This is not a kind of service we are expect form you. It's truly disappointing.
Tracking No : [protected]

My package was supposed to be delivered to me that i ordered from shyaway
Ecomm was supposed to deliver it to me but when i tracked, it told me it has been returned?? Why?
Ecommerce deliveries have started in Pune.
I need my order to be delivered, i have PAID for it already
Order ID[protected]

Advanced professional hair straightener (Size: free size)
Courier: ecom express
Tracking number: [protected]
Tracking link: https://ecomexpress.in/tracking/?awb_field=[protected]&s=

You had notified that the customer rejected the delivery but the customer didn't get any call from the delivery person and she didn't the delivery

Please solve the issue

My order number 114428848874647402903 my order myntra and delivered date 24 may but not pickup my order delivery agent bol raha hai ki main apke locwtion pe nhi aa paunga apko aana ho to 10 km dur aakar dijiye maine bola ki aap shipping charge lete ho mere location pe aao but usne abuse ka pryog kiya sir main myntra aur ekart se bhut nirash hu very bad service sir ye 1 month se ho raha hai mera product pickup nhi ho raha hai aur delivery boy mere location oe nhi aa raha hai aur abuse ka prayog kr raha hai mera location pincode 273213 bhisiya khurd gorakhpur mobile number [protected].