Ecom Express Complaints & Reviews

I was expecting a delivery today with AWB[protected] through delivery person Purushoth. I was never contacted for delivery but updated in the system that the delivery attempt failed. I tried to contact customer support [protected] but such a worst response I had.I tried to contact +[protected] but it said that the number is out of coverage and i tried to contact +[protected] but it said wrong number.

I need a call back to understand the irresponsible behaviour of the delivery person as well as the curstomercare numbers you have.

Your service is stinking.

Dear Mr. Sanjeev Saxena,

I had received a product through your company whihc i had not order in the contrary i paid Rs 1600.

Whren i opened the product, i got to know the product is sold by Gadget 24 by 7 and immediately i called your delivery guy and said i have not ordered the product, please come and collect the product and pay me back.

Jsut to update you, Gadget 24 by 7 is a fraud company...they are advertising in various portal about their product and collecting information of the interested party and sending them the product. Even those who are ordering they are not getting the product which they have ordered rather Gadget 24 by 7 is showing a bradned product but while deliverying they are delivering cheap china products. The number they had given in the delivery box to contact them are always in switched off mode. That means it is clear that they don;t want buisness but to cheat people. They have collected Rs 1600 Cash through you as you are the delivery partner. Soon after opening the product (within 5 minutes time) i came to know i have not ordered these cheap product and immediately called the delivery guy through AWB No - [protected], he reluctant come and take the product return and pay the money, rather he gave me an address to come to his office to discuss and retuen back. When i reached in the same building there was no office. Ideally none of the delivery partner ask their cusomer to come to their office to return the productio, as a standing procedure, for all onsline buiness the retuern process is almost same all used to come to the door step of cusotmer for return request. Where as your delivery guys opererate in differently.

The long story sort, I have intemated the delivery guy to stop the payment to Gadget 24 by 7 team as this product i have not order and arrage for return process. Now EcomExpress should not release the money to the seller, rather stop the money and intiate a return pricess to help me to get the money back. The unfortunate part is your company customer care people don't have the customer contact number whcih is a very contractarty statement. Please do the needful to take the product return and arrange for my payment.

I have already discussed with consumer care cell, if you will not take appropitate action in returning back the money, i will take the comapin to cusomter court to take it to next level.

For your information, Govt. of India has passed a new bill on fradulent activitues, to control increase fraud activity in India especially online fraud. If required, i will take their help.

So please take this complain in serious note in the interest of your company reputation de-associate with such fradu companies.

Hope you will take necssary action.

Thaks & Regards,

Suryakanta
Cell No - 91-[protected]

I didn't getted my properly product

I ordered a buy 1 get 1 dress @ 1250 and got a saree that is of mostly 100 rs i have ordered on july 14 and got on july 21 the delivered man did not stand and he left too quickly taking the money without me to to examin what is in the parcel. I feel soo sad and i will make a complaint on this if there is no response from them. I ordered from a whats app number and when after delivery they is not even a single reply from them for the bad reply they gave me. There is no contact number at least to complaint. I requested so many time

Deliver not coming late time over

Dear sir,
I have order an pack of 2 vivo y93 mobiles phone. But i have received wrong mobiles. So help me in getting the exact mobile phones. Please send my money pin-766018 po-mangalpur

Please return my orders

I ordered product from allensolley it was to be delivered by 12 july but still not received, nobody contacted us regarding delivery, and they marked as requested for future delivery, today they marked as shipment rto lock, i want the product to be delivered tommorrow as it is a paid order.

My way bill no is [protected].

Karthikeyan

I ordered a package from myntra. My product was expected to deliver on july 27th but i received a message on 19th of july that the product i ordered is undelivered. I rescheduled my delivery but till now i didn't receive my package. The awb number is [protected]. Please make the delivery as soon as possible.

Today i'm order reached city which is 35km far from my native place, morning ecome express courier boy called me and told me that sir u come to to hear and collect your product, then i told sorry it's not possible bcz idnt hv any personal vehicle, then he told ok sir if possible tmrw i will come and deliver your order then i agreed, bfr 30min bfr i got msg from ecom express that, your order not delivered due to bcz of you refused,
My order awb number is[protected]

I ve ordered some products in firstcry. Your courier company only delivered parcel. Though it's pandemic time to maintain distance we sent bag from 2nd floor to receive parcel and sent cash on delivery same way. Delivery guy said amount Rs. 1030. We gave and collected the parcel. But parcel received was worth Rs. 222 and Rs. 299.25 only. He extra charged from us. When I checked and call back delivery boy didn't pick my call.

Sir i am imran ansari mera jo order hai wo pura damge hai is lie mera paisa mujhe retrun kar dijiy paym no [protected]

Its 3rd attempt of delivery on 20th jun 2020. It started with first delivery attempt on 16th jun 2020.
Delivery person named "karambele" denied delivery on call. He picks package and doesn't deliver it and updates false status on tracking site.

Please do the needful.

Order no. : f388/[protected]

I couldn't attend your call.and I just get ur msg from using awb number.ple I request to return the item.sorry for the inconvenient.actually I went to hospital for emergency.tats y I couldn't attend ur call.ple I request to return the item.

My courier is delivered at ecom express branch vellarikundu, kasaragod, kerala-671533. The item that i ordered is an emergency one. I gave the delivery details clearly along with the order. My place is easily accessible for the delivery back boys and it is road side. They are not willing to deliver the item. I got a call from ecom express delivery agent in a disrespectful manner. "if you want your order, you can come some other town (Which...

I ordered a pen drive in flipcart. It reaches ecom express hub sathupalli. After my order was out for delivered. But my order was not delivered to me. But it shows order was delivered. Awb number is
[protected].

It is a prepaid order. Yesterday i got a msg that i have received my order but the issue is i don't received my product. I want my product.

Delivery is delayed. No response

I ordered an item. And showed that it is shipped. Bt now it is showing that the item is in rto lock. I want my order. Please deliver it to me

Cost is very high compare to flipkart and amazon