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1.8
Updated: Mar 11, 2025
Complaints 6417
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1266
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5151
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Ecom Express reviews & complaints page 197

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S
SharB
Jul 21, 2020
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I ordered a package from myntra. My product was expected to deliver on july 27th but i received a message on 19th of july that the product i ordered is undelivered. I rescheduled my delivery but till now i didn't receive my package. The awb number is [protected]. Please make the delivery as soon as possible.
Ecom Express customer support has been notified about the posted complaint.
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Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
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    C
    Chetan S P
    from Gokak, Karnataka
    Jul 20, 2020
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    Today i'm order reached city which is 35km far from my native place, morning ecome express courier boy called me and told me that sir u come to to hear and collect your product, then i told sorry it's not possible bcz idnt hv any personal vehicle, then he told ok sir if possible tmrw i will come and deliver your order then i agreed, bfr 30min bfr i got msg from ecom express that, your order not delivered due to bcz of you refused,
    My order awb number is[protected]
    +1 photos
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      Rupa Damodaran
      Jul 20, 2020
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      I ve ordered some products in firstcry. Your courier company only delivered parcel. Though it's pandemic time to maintain distance we sent bag from 2nd floor to receive parcel and sent cash on delivery same way. Delivery guy said amount Rs. 1030. We gave and collected the parcel. But parcel received was worth Rs. 222 and Rs. 299.25 only. He extra charged from us. When I checked and call back delivery boy didn't pick my call.
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      Dear Sir,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
      Reply
      Dear Sir,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
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        I
        imran captaan
        Jul 20, 2020
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        Address: okhla zakir nagar gali no 37 house no 882 south dehli 110025

        Sir i am imran ansari mera jo order hai wo pura damge hai is lie mera paisa mujhe retrun kar dijiy paym no [protected]
        Ecom Express customer support has been notified about the posted complaint.
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        Dear Sir,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
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          K
          kaustubha4u
          Jul 20, 2020
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          Resolved

          Its 3rd attempt of delivery on 20th jun 2020. It started with first delivery attempt on 16th jun 2020.
          Delivery person named "karambele" denied delivery on call. He picks package and doesn't deliver it and updates false status on tracking site.

          Please do the needful.

          Order no. : f388/[protected]
          Jul 23, 2020
          Complaint marked as Resolved 
          I have raised issue here at consumer complaints as well as company who has sent me parcel. So I am not sure how they noticed issue. But I received message from Ecom Express here, which is good. But my issue was resolved without replying to them. May be they got complaint from company who has sent me parcel. Finally I am satisfied that they didn't send back my parcel, which was at my nearest delivery station after long wait.
          Ecom Express customer support has been notified about the posted complaint.
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          Dear Sir,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
          Reply
          kaustubha4u's [Complaint's author] reply, Jul 23, 2020
          Thank you for your response, issue has been resolved. Parcel delivered today.
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            S
            Subashree23
            Jul 20, 2020
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            Address: 18/416/11,om parasakthi nagar, marappalam, coimbatore-641105

            I couldn't attend your call.and I just get ur msg from using awb number.ple I request to return the item.sorry for the inconvenient.actually I went to hospital for emergency.tats y I couldn't attend ur call.ple I request to return the item.
            +1 photos
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              S
              Sujith C P
              Jul 20, 2020
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              Poor product delivery

              Address: Ecom Express(Courier Service) , Vellarikkundu, Kasaragod, Kerala,india- 671533

              My courier is delivered at ecom express branch vellarikundu, kasaragod, kerala-671533. The item that i ordered is an emergency one. I gave the delivery details clearly along with the order. My place is easily accessible for the delivery back boys and it is road side. They are not willing to deliver the item. I got a call from ecom express delivery agent in a disrespectful manner. "if you want your order, you can come some other town (Which...
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              R
              RAVAAN Agent
              Jul 20, 2020
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              I ordered a pen drive in flipcart. It reaches ecom express hub sathupalli. After my order was out for delivered. But my order was not delivered to me. But it shows order was delivered. Awb number is
              [protected].
              Ecom Express customer support has been notified about the posted complaint.
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              I need my order immediately. It is necessary for me. Solve my issue immediately now.
              Reply
              Ecom Express Customer Care's response, Jul 22, 2020
              Verified Support
              Dear Sir,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

              Regards,
              Ramen
              Team Ecom Express
              AWB number :: [protected]
              Reply
              I need my order immediately. Expected delivery date was expired. I'm losing a lot of work due to you, it may result the lose of my money. Not yours money. Solve my problem immediately.
              Reply
              My issue wasn't resolved, it shows "marked as resolved". What the hell is going on. Deliver my order immediately.
              Reply
              Hello is anyone there!. What are doing with my product? 10 days completed. Are sleeping during working? I complianted to you about my order on 20th July, still nothing you did😠😠😠😠😠. I want complaint on your courier service at cyber police. They will definitely known how to manage you.
              Reply
              When will my issue will be resolved? I want my order or give my money. I'm already two times visited the ecom hub but they were very ridiculous & irresponsible.
              Reply
              When will my issue will be resolved? I want my order or give my money. I'm already two times visited the ecom hub but they were very ridiculous & irresponsible.
              Reply
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                M
                Manisha raj96
                Jul 20, 2020
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                It is a prepaid order. Yesterday i got a msg that i have received my order but the issue is i don't received my product. I want my product.
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Ramen
                Team Ecom Express
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                  A
                  Abdlive
                  Jul 20, 2020
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                  Delivery is delayed. No response
                  +1 photos
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir,

                  Greetings from Ecom Express!

                  Please accept our apology for the inconvenience caused due to non-delivery of your shipment. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                  Regards,
                  Ramen
                  Team Ecom Express
                  Reply
                  Dear Sir,

                  Greetings from Ecom Express

                  Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    N
                    Neethuunni
                    Jul 20, 2020
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                    I ordered an item. And showed that it is shipped. Bt now it is showing that the item is in rto lock. I want my order. Please deliver it to me
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Ramen
                    Team Ecom Express
                    Reply
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                      S
                      Sachin Ghiwari
                      Jul 19, 2020
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                      Address: MUDALAGI

                      Cost is very high compare to flipkart and amazon
                      Ecom Express customer support has been notified about the posted complaint.
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                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        S
                        Shahin Shenu
                        Jul 19, 2020
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                        It is an amazon product. I have ordered it on the 3rd july. And the estimated arrival of the delivery was 15 th july, but surprisingly on july 9 th i have recieved a call from the ecom delivery guy and he said my order will come in the after noon. I waited till night but i didn't recieve any call from that guy till now. But i checked my amazon app and checked the status then it showed that delivery attempted and would be deliver on the next working day. And it showed as the same first estimated date 15 th july so i waited. But on that day too i didn't recieve any call. And now it is showing that the order has dispatched. So what do i do now. Will i get my refund
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          M
                          mubashir4u
                          Jul 19, 2020
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                          My product awb no ; [protected] not delivered yet nor reattempt as been tacking to deliver.
                          Ecom Express customer support has been notified about the posted complaint.
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                          Dear Sir,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            A
                            Anuj Dhanjal
                            Jul 18, 2020
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                            Address: Nanak sir nagar house no.374 gate no.2 rcf kapurthala
                            Website: Ecom express

                            Which product i choose on this website that was the fake so that’s why i return it and plzz refund my money
                            Ecom Express customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 21, 2020
                            Ecom Express Customer Care's response                             Dear Sir,

                            Greetings from Ecom Express

                            We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              S
                              Somnath jangam
                              Jul 18, 2020
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                              Address: Jangam somnath, opposite sheikh al alam memoreal digree college budgam srinagar

                              Your company delivered different product, and i was ordered sony company headgear and earbuds. Pls kindly send ur man to take return this product
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir,

                              Greetings from Ecom Express

                              We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                V
                                Vasanthakumari Vasanthakumari
                                Jul 18, 2020
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                                Address: 201, sankruti ac market, godadara road, near capital square.

                                We oderad an saree worth 649/- but your company shipped an another saree which we didn't odred that now we have to return that saree. The company named Ecom Express
                                +1 videos
                                Ecom Express customer support has been notified about the posted complaint.
                                Jul 18, 2020
                                Updated by Vasanthakumari Vasanthakumari                                 We have ordered an saree warth 649/- but you have been changed saree now we have to return this saree

                                Jul 18, 2020
                                Updated by Vasanthakumari Vasanthakumari                                 We have ordered an saree but it was exchanged while shipping. The saree worth 649/- now we have to return that saree. Company named Ecom Express

                                View replies
                                Dear Sir,

                                Greetings from Ecom Express

                                We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  M
                                  Mudrenda
                                  Jul 18, 2020
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                                  I'm complaining about my order is not delivered yet...
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
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                                  Dear Sir,

                                  Greetings from Ecom Express

                                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    S
                                    Somnath jangam
                                    Jul 18, 2020
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                                    I was ordered earphones🎧 and two peer of bluetooth, both are made by sony company. But ecom express delivered different product. I want to return it
                                    Ecom Express customer support has been notified about the posted complaint.
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                                      R
                                      rKaligotla1
                                      from Hyderabad, Telangana
                                      Jul 18, 2020
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                                      We have ordered 6items and 6of them were at the vijayawada kankipadu ecom branch since 11thjuly 2020.. Without attempting delivery one of the item was updated as attempt to delivery.. We updated to the ecom official toll free number but no use... Below r the details.. We r really impressed with the timely services and giving the ratings as -100 (Minus 100)

                                      Awb numbers ecom
                                      [protected]
                                      [protected]
                                      [protected]
                                      [protected]
                                      [protected]
                                      [protected]
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir/Mam,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Reply
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