Ecom Express Complaints & Reviews

My awb no. is [protected] and order no. Cf846e701. My package reached mau on 19 th July. It's still undelivered till now. They said my my place is inaccessible due to covid19. It's a lie the delivery guy didn't call me. I called ecom express office mau on 20th July he promised me that he will send my package but i'm still waiting. On 22nd July My another package with awb no. [protected] and order no. C5db83bo1 is also undelivered. They have that I've requested for future delivery. It's a lie. When I called the office he said he doesn't know where the package is. When he will get it he will send me. He was very rude. It's a highly irresponsible behaviour. Please look into the matter as soon as possible.

I ordered one coffee mug in amazon but they didnt deliever into me instead i got some message in inbox (Screenshot attached below) i dont understand what's the issue please check and deliver my product on my address
Order id - [protected]

I ordered an item and it was said to be delivered on 16th july 2020 as i got a message from ecom mentioning "arriving today". It was not delivered and when i tracked the order it was mentioned the customer was not available it is total rubbish they haven't called me or re-attempted the delivery on the next day. I even tried to contact the come office in my area via the google number provided and it is saying that number is not available even though i waited till today and when i tracked the order today it is mentioned rto lock and sent back to bangalore. I need my product. My tracking number is [protected]

I am booking smart watch but delivery normal watch my ref no 2698, my cod no [protected] product details lem12 1.6 inch 4g lte smarty watch android 7.1 3gb

I dont need the product anymore because the products received are duplicate. Kindly return the amount of the product of rs. 1549.

I dont need this watches anymore please return the amount of 1549 rupees

I ordered some merchandise from an online website, they gave me ecom express tracking id, but when i tried tracking my order, it shows awb number does not exit or is invalid. Please help out.

I ordered an intellikit for my kid so that he can smoothly pass his time during forthcoming lockdown. The product reached the jorhat office, assam3-4 days before lockdown. The courier guys named dibya bora and his supervisor santonu saikia are harassing me saying they will deliver the product today and then i receive messages that my location isn't traceable. They won't call me for the address also incase they have any doubt. I stay in a famous locality of jorhat town and i feel surprised that they don't find my location. They both are playing this drama since i received message regarding arrival of my product, i. E, 7th july. They just don't want to deliver it. Now they stopped picking up calls. They use bad words sometimes. I sincerely request to fire them from the company though i don't receive my product. They are not worthy of the job.

The below mentioned 2 orders of mine is sjowing as shipment rto lock, please check why this happened and deliver my order asap.

Awb no: [protected], [protected]

My amazon product is with ecom express from past 72 hours.Everyday am receiving msg that delivery attempted and failed.When I call on customer care they are telling product is out for delivery but they r unable to tell reason for delay.I have paid amount for my product including 140 rupees as delivery charge also.
As a customer am not happy with ecom express irresponsibility
I hope a quick response i[censored] respect your customer
Pls do needful asap

Hello,

I have ordered a product (Awb no: [protected]) from flipkart which is supposed to delivered from ecom express. The product is showing as delivered but i didn't receive any product.

Could you please have a look into the issue on the urgent basis and as earliest as possible.

Thanks,
Ganesh.

Dear team,
My product has been shipped on 4th of July I have waited for about 20 days now and the product has reached the delivery center in kochi on 16th but the delivery was not attempted and now its been showing that the procedure is returned. This is the worst experience I had I needed the product as the earliest and needed the update soon.thank you

Awb num [protected]

I was expecting a delivery today with AWB[protected] through delivery person Purushoth. I was never contacted for delivery but updated in the system that the delivery attempt failed. I tried to contact customer support [protected] but such a worst response I had.I tried to contact +[protected] but it said that the number is out of coverage and i tried to contact +[protected] but it said wrong number.

I need a call back to understand the irresponsible behaviour of the delivery person as well as the curstomercare numbers you have.

Your service is stinking.

Dear Mr. Sanjeev Saxena,

I had received a product through your company whihc i had not order in the contrary i paid Rs 1600.

Whren i opened the product, i got to know the product is sold by Gadget 24 by 7 and immediately i called your delivery guy and said i have not ordered the product, please come and collect the product and pay me back.

Jsut to update you, Gadget 24 by 7 is a fraud company...they are advertising in various portal about their product and collecting information of the interested party and sending them the product. Even those who are ordering they are not getting the product which they have ordered rather Gadget 24 by 7 is showing a bradned product but while deliverying they are delivering cheap china products. The number they had given in the delivery box to contact them are always in switched off mode. That means it is clear that they don;t want buisness but to cheat people. They have collected Rs 1600 Cash through you as you are the delivery partner. Soon after opening the product (within 5 minutes time) i came to know i have not ordered these cheap product and immediately called the delivery guy through AWB No - [protected], he reluctant come and take the product return and pay the money, rather he gave me an address to come to his office to discuss and retuen back. When i reached in the same building there was no office. Ideally none of the delivery partner ask their cusomer to come to their office to return the productio, as a standing procedure, for all onsline buiness the retuern process is almost same all used to come to the door step of cusotmer for return request. Where as your delivery guys opererate in differently.

The long story sort, I have intemated the delivery guy to stop the payment to Gadget 24 by 7 team as this product i have not order and arrage for return process. Now EcomExpress should not release the money to the seller, rather stop the money and intiate a return pricess to help me to get the money back. The unfortunate part is your company customer care people don't have the customer contact number whcih is a very contractarty statement. Please do the needful to take the product return and arrange for my payment.

I have already discussed with consumer care cell, if you will not take appropitate action in returning back the money, i will take the comapin to cusomter court to take it to next level.

For your information, Govt. of India has passed a new bill on fradulent activitues, to control increase fraud activity in India especially online fraud. If required, i will take their help.

So please take this complain in serious note in the interest of your company reputation de-associate with such fradu companies.

Hope you will take necssary action.

Thaks & Regards,

Suryakanta
Cell No - 91-[protected]

I didn't getted my properly product

I ordered a buy 1 get 1 dress @ 1250 and got a saree that is of mostly 100 rs i have ordered on july 14 and got on july 21 the delivered man did not stand and he left too quickly taking the money without me to to examin what is in the parcel. I feel soo sad and i will make a complaint on this if there is no response from them. I ordered from a whats app number and when after delivery they is not even a single reply from them for the bad reply they gave me. There is no contact number at least to complaint. I requested so many time

Deliver not coming late time over

Dear sir,
I have order an pack of 2 vivo y93 mobiles phone. But i have received wrong mobiles. So help me in getting the exact mobile phones. Please send my money pin-766018 po-mangalpur

Please return my orders

I ordered product from allensolley it was to be delivered by 12 july but still not received, nobody contacted us regarding delivery, and they marked as requested for future delivery, today they marked as shipment rto lock, i want the product to be delivered tommorrow as it is a paid order.

My way bill no is [protected].

Karthikeyan