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Ecom Express Complaints & Reviews

www.ecomexpress.in

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Updated: Aug 20, 2025

Complaints 6467

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1268

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5199

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Ecom Express reviews & complaints page 198

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It is an amazon product. I have ordered it on the 3rd july. And the estimated arrival of the delivery was 15 th july, but surprisingly on july 9 th i have recieved a call from the ecom delivery guy and he said my order will come in the after noon. I waited till night but i didn't recieve any call from that guy till now. But i checked my amazon app and checked the status then it showed that delivery attempted and would be deliver on the next working day. And it showed as the same first estimated date 15 th july so i waited. But on that day too i didn't recieve any call. And now it is showing that the order has dispatched. So what do i do now. Will i get my refund

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 21, 2020

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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My product awb no ; [protected] not delivered yet nor reattempt as been tacking to deliver.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 21, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Nanak sir nagar house no.374 gate no.2 rcf kapurthala

Website: Ecom express

Which product i choose on this website that was the fake so that’s why i return it and plzz refund my money

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Ramen
Team Ecom Express

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Address: Jangam somnath, opposite sheikh al alam memoreal digree college budgam srinagar

Your company delivered different product, and i was ordered sony company headgear and earbuds. Pls kindly send ur man to take return this product

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 21, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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Address: 201, sankruti ac market, godadara road, near capital square.

We oderad an saree worth 649/- but your company shipped an another saree which we didn't odred that now we have to return that saree. The company named Ecom Express

+1 videos

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Jul 18, 2020

Updated by Vasanthakumari Vasanthakumari We have ordered an saree warth 649/- but you have been changed saree now we have to return this saree

Jul 18, 2020

Updated by Vasanthakumari Vasanthakumari We have ordered an saree but it was exchanged while shipping. The saree worth 649/- now we have to return that saree. Company named Ecom Express

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 21, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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I'm complaining about my order is not delivered yet...

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 21, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I was ordered earphones🎧 and two peer of bluetooth, both are made by sony company. But ecom express delivered different product. I want to return it

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We have ordered 6items and 6of them were at the vijayawada kankipadu ecom branch since 11thjuly 2020.. Without attempting delivery one of the item was updated as attempt to delivery.. We updated to the ecom official toll free number but no use... Below r the details.. We r really impressed with the timely services and giving the ratings as -100 (Minus 100)

Awb numbers ecom
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 21, 2020

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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From past 7 days my order is showing as out for delivery but end of the day it is undelivered.
I called to the delivery boy but every day he is telling tomorrow.
Now my product is in ofd lock.

Such types of stupid delivery i am seeing first time.

Plz take the rit action and deliver the product asap.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 21, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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Address: Ramapuram, Chennai

Hello,

I ordered a smartphone from samsung e-shop and it was assigned to ecom express. But since 16th july 2020 it is still in same status [23:16 hrs delhi bag connected from hub] abd has not yet updated. Awb number: [protected]. And order number: 46454841. Please look into the matter. As i want this in an urgent. The delivery date is after 2 days only. Please help.

Thanks,
Bhabesh kumar panda

Jul 21, 2020

Complaint marked as Resolved

Delivered

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 20, 2020

Verified Support

Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the AWB number [protected], the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 22nd July.

Regards,
Ramen
Team Ecom Express

Bhabesh kumar Panda's [Complaint's author] reply, Jul 20, 2020

Hi Ecom,

But the delivery date mentioned is 21st July, 2020. What's the update actually?

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My AWB number is [protected].. amazon says the order has been shipped. But from three days the status has been pickup rescheduled. Please solve it. Am worried

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 20, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Pune

Website: Customer care @firstcry.com

Hi,
In the ecom express page the status of product is shown delivered.
But nobody has taken the delivery of the product .
Kindly check the contact number of the person who has taken the delivery .
As I can trace the person.
Thank you

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 20, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I order from pantaloons.. Order no. Is 3516228 and awb no is [protected]...which should contain 2 parcels... Bt when i got it.. There was only 1 parcel... N ur delivery boy took money of both parcels... Plzzz send me my other parcel toi... Plzzzz fixed my issue as soon as possible...

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 18, 2020

Verified Support

Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the AWB number [protected], the said shipment is currently in transit. The Expected Delivery Date of the said shipment is 22nd July.

Regards,
Ramen
Team Ecom Express

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Tracking number - [protected]

Same status till now from 14th july 2020

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 18, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Hi sir,

My delivery is to be done on 8 th july but still i dint get my delivery i got a call day before yesterday as the parcel is big they can’t delivery that day they ll arrange auto for delivery. But after that no response from ecom express now my status was changed to shipment rto locked. I need my ordered product as soon as possible.

Awb number is [protected]

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kokela koke

Jul 16, 2020

Iam getting message like customer not avaliable when delivery but no one called or attempted delivery.

Ecom Express Customer Care's response, Jul 18, 2020

Verified Support

Dear Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [email protected] for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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My order is not delivered yet but they updated status as order already delivered awb no: [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 24, 2020

Verified Support

Dear Mam,

Greetings from Ecom Express

Please accept our sincere apology for the delay in resolving your complaint. As we are unable to provide your the POD or delivery confirmation, so request you to kindly contact your shopping portal for further assistance.

Please be noted this matter has been investigated and strict disciplinary action taken against the errant officials to avoid such incidence.

Regards,
Ramen
Team Ecom Express

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My order is not delivered but they updated as order is already delivered awb no: [protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jul 17, 2020

Verified Support

Dear Mam,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Ramen
Team Ecom Express

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Awb no :[protected] my order is not delivered yet but they updated status as order already delivered

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I have ordered product on 3rd july 2020 from nationalpc
https://nationalpc.in/

Order id : 5851.

The product is supposed to delivered by ecom express by[protected] at thiruvananthapuram.

Awb number:
[protected]

On 11 jul, 2020 2020 they have market it reached at trivandrum (Shipment in-scan at dc [its is at vellayambalam, thiruvananthapuram inside the city) which is not possible as no entry of vehicle is possible inside the city on that date due to lockdown.

Since we have lockdown here in thiruvananthapuram city till 20th july 06:00am, no courier service can delivered before that.

But now the status is showing "shipment rto lock" and location at bengaluru.

I have tried to call customer care many times, but no one is picking up.

I have fully paid for the order.

Very deceitful behaviour.

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Jul 16, 2020

Updated by cc2020member type error in the above complaint.

On 11 Jul, 2020 2020 they have marked

Jul 17, 2020

Updated by cc2020member just watch how ecom express fool both buyer and seller on delivery...the item was shows at BENGALURU..now the status shows Location : THIRUVANANTHAPURAM item being returned even without contacting or delivery.

Verified Support

Jul 18, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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It is showing me status as "shipment rto lock revoked" and "shipment rto lock". I have tried to call customer care but due to covid-19 lockdown they are not supporting customercare.
Could you please deliver my product asap.

Tracking id : [protected]

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