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1.8
Updated: Mar 11, 2025
Complaints 6417
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5151
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Ecom Express reviews & complaints page 199

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H
Harikrishna Vuggam
Jul 14, 2020
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I had received a wrong product from ecom express this morning
Ecom Express customer support has been notified about the posted complaint.
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Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
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    L
    Lomash Shukla
    Jul 14, 2020
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    Address: Room no 17 Pramod van chitrakoot

    I want to cancle my order of awb no [protected]. I hv some money problem now.
    Ecom Express customer support has been notified about the posted complaint.
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    Dear Sir,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Ramen
    Team Ecom Express
    Reply
    Dear Sir

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Ramen
    Team Ecom Express
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      A
      Arshkhan.123
      Jul 14, 2020
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      Address: Maruti clean coal and power ltd bandhakhar korba cg

      Not reveived otp yet product has been out for delivery for 2 consecutive days. Pl resolve it asap. Any delay in product receiving would be not appreciated on the feedback.
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      Dear Sir,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
      Reply
      Dear Sir,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
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        S
        suneetha pallepaga
        Jul 14, 2020
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        Address: Bangalore

        Baby walker which has been with ecom delivery location at bangalore from the past 6 days but is not delivered at all until now! Awb no [protected]. Every time when i call the customer care, they say it will be delivered the next day! Without even answering the concerns the customer care associates disconnect the call.
        The worst delivering standards and zero percentage of customer satisfaction!!
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Jul 17, 2020
        Ecom Express Customer Care's response         Dear Sir,

        Greetings From Ecom Express.

        With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

        Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

        Regards,
        Ramen
        Team Ecom Express
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          P
          Piyali Kar
          Jul 14, 2020
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          Address: lakhimi path,manikanchan path,house no 4,beltola,guwahati

          I have ordered a beater from reliance digital. It had been near about 1month. I have not received it.. Now it is showing that "shipment rto locked" what it means. My awb no is [protected]
          I would like to request ecomm express to deliver my product as soon as possible.
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
          Reply
          Dear Sir/Mam,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
          Reply
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            S
            Sachinsawant02
            Jul 13, 2020
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            Hello sir i order from limeroad and they status shown a delivery shipped but when i check in ecom tracking shown rto delhi
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Sir/Mam,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Ramen
            Team Ecom Express
            Reply
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              A
              Aman V. Lalwani
              Jul 13, 2020
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              Address: Thakur Baba Road Dabra

              Hello dera sir/mam,
              I ordered on mi store mobile phones redmi 8a dual & one more the same product but diffrent colour with tha order id [protected] name of kali lalwani.
              And this order deliverd to me today in the packet single piece and packet condition alrdy open at courier nd anywhere aftr that i cant received the parcel same time i refunded to delivery boy nd now i chcked on my mi store accout the parcel delivered by him.
              Kindly request to you check status awb no. [protected]
              I refunded the parcel same time to delivery boy because parcel condition open nd tapped again
              +2 photos
              Ecom Express customer support has been notified about the posted complaint.
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                C
                Caroline Dancy
                Jul 13, 2020
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                Hi
                I have ordered 4 items. But only recived 2 items
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir/Mam,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Ramen
                Team Ecom Express
                Reply
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                  G
                  Gourav Bamhania
                  Jul 13, 2020
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                  Address: Vpo bara distt Ambala state Haryana

                  Please return your phone isme network to aa ni rha
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir,

                  Greetings from Ecom Express

                  We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    S
                    Sathwik N S
                    Jul 13, 2020
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                    Hi Ecom,

                    My shipment with AWB [protected] is scheduled to be delivered on 14th July, 2020 but it is stuck in Delhi from 11th July, 2020. Can I get an update on this ASAP? I have called many times but no use
                    Also please provide with a proper contact number where human interaction is available
                    +1 photos
                    Ecom Express customer support has been notified about the posted complaint.
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                      M
                      Mohammed Falah
                      Jul 13, 2020
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                      Address: Ecom express, Kunhimangalam, Kannur, Kerala 670327

                      The ecom express employee are not picking up my return product as i made multiple return request in myntra and they are responsible for the pickup of the product. Also they are stating false status saying that i had asked for reschedule but i didn’t. They did the same for two times and the product is not picked up yet. I want to pickup my return as well as possible.
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir/Mam,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        M
                        munmi dutta
                        Jul 13, 2020
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                        Address: Jorhat,785001
                        Website: Ecom Express

                        I ordered a intellikit from firstcry for my kid to pass his time smoothly during lockdown. The shipment was about to reach my place before lockdown that is 9th july but the courier company didn't deliver my shipment till now through they called me and told that the courier has arrived 3 days before lockdown.
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          V
                          Vinulakh
                          Jul 13, 2020
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                          My shipment tracking number [protected].
                          My myntra order no 114445522562988343903.

                          I ordered the item on myntra on 19th june 2020. And the shipment tracking id is assigned on 23rd june 2020,
                          According to this in ecom express portal also it shows they received the information on 23rd june 2020. After that everyday they have reschedule the pickup. Initially i contacted ecom express they told that the problem is from shopping portal. After that i contacted myntra they told that the product will be delivered. But now on ecom express its showing "shipment rto lock" for my tracking number. I contacted the customer care its now telling my tracking number as invalid number.
                          I want my item and i have also prepaid for that, please make it deliverables as both ecom express and myntra both promised but not delivered it.
                          Ecom Express customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 15, 2020
                          Ecom Express Customer Care's response                           Dear Sir,

                          Greetings from Ecom Express

                          We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            R
                            Rocky Venu
                            Jul 12, 2020
                            Resolved
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                            Resolved

                            Address: Sattenapalle, near hanuman temple kothapet

                            You sent wrong order it is normal watch but i ordered smart watch my awb no ([protected]) get my order fastly my mobile no. [protected]
                            +1 videos
                            Jul 12, 2020
                            Complaint marked as Resolved 
                            Ecom Express Executive 08061914615 PIN 8627809943 will deliver your "SD VENDOR" AwB 8627809943 today. Rs 1699.0 payable.
                            Ecom Express customer support has been notified about the posted complaint.
                            Jul 12, 2020
                            Updated by Rocky Venu                             Return my order
                            Jul 12, 2020
                            Updated by Rocky Venu                             When will you return my money
                            View replies
                            Dear Sir,

                            Greetings from Ecom Express

                            Request you to kindly contact your shopping portal to register the reverse pick up request.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              S
                              Swarna Suresh
                              Jul 12, 2020
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                              Address: Omega hospital

                              Samsung blutooth not working & other brand not came in the delivery
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir,

                              Greetings from Ecom Express

                              We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                S
                                SPPatil
                                from Bengaluru, Karnataka
                                Jul 12, 2020
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                                Ur executive called me on 6th july for awb#[protected] & i couldn't pick the call, in the evening on reaching him he is asking me to come & collect the parcel from his place/office. Contacted customer care & twitter handle there is no proper update on this.
                                Ecom Express customer support has been notified about the posted complaint.
                                Jul 12, 2020
                                Updated by SPPatil                                 Consignment reached to the destination on 6th July itself & there is no update this from 7th July to till now.

                                FYI Today is 12th July
                                Verified Support
                                Jul 15, 2020
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings From Ecom Express.

                                With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  R
                                  Rakshitha S Aradhya
                                  Jul 11, 2020
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                                  Address: AMMASANDRA TIPTUR 572211

                                  My order from myntra as showing shipped on 23rd and the expected date of delivery is 9th but still my project was not delivered yet... When i track my order always it showing pickup reschedule.. What can i do know i have my brday on 15th... Lockdown has been announcing in banglore from wednesday onwards.. Can i get my product between.. Or else i will cancel it how can i wait for 15 days
                                  +4 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Jul 13, 2020
                                  Updated by Rakshitha S Aradhya                                   I think you are playing with us i am waiting from 23rd June from that day also it's showing shipment rescheduled and now after 15 days its now showing shipment rto lock what This means I think u don't have done any attempt to delivery that how should you do this 🙄🙄
                                  Verified Support
                                  Jul 15, 2020
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings from Ecom Express

                                  We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
                                  Helpful
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                                    J
                                    Jeevan Poonacha
                                    Jul 11, 2020
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                                    Address: 10th Floor, Ambience Tower II, Ambience Island, Gurugram, Haryana, India - 122002

                                    The ecomm customer executive called me and gave reasons to not deliver item. It's been 4 days and no sign of delivery. Tracking shows that i pushed delivery which i did not. They are misrepresenting the info and trying to not deliver the item. Awb #: [protected].

                                    Please help as i am not getting any response from this company.
                                    +2 photos
                                    Ecom Express customer support has been notified about the posted complaint.
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                                      A
                                      Arunapk
                                      Jul 11, 2020
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                                      Address: Hariyana addresses only show last shipping place

                                      I ordered 26th july one watch... Amazon team shipped item and handover to ecom express courier partners 1st july.. But courier not moved after 1st july... Today date 11th july.. Still same status reflected for tracking...10 days no movement of tracking... I enquired 4 times for both amazon customer care and also ecom express customer care... Both are told shipped at correct time period... But today out of date of shipping tat. Ecom express customer care confidentiality told me will resolve the query with in 24 hours for 4 days before... And once 2 days before also.. But still no movement of tracking.. This is very worst service... My tracking no..[protected]
                                      Ecom Express customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 15, 2020
                                      Ecom Express Customer Care's response                                       Dear Sir,

                                      Greetings From Ecom Express.

                                      Pleased be informed that the delivery of the said shipment has been delayed. We are coordinating with our concerned team and get this expedited and shall keep you updated on the same.

                                      We regret for the inconvenience caused to you due to the delay in delivery of this shipment.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Verified Support
                                      Jul 21, 2020
                                      Ecom Express Customer Care's response                                       Dear Sir,

                                      Greetings from Ecom Express

                                      With the reference to your query regarding the AWB number [protected], pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
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                                        A
                                        [email protected]
                                        Jul 11, 2020
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                                        Address: House No. 60 Gaja Paysa Near Shri nathi ji mandir ,chobiya pada mathura

                                        Ecom express executive [protected] pin [protected] will deliver your pickrr awb [protected] today. Rs 1599.0 payable.
                                        This product is wrong deliver to me and i want to return and refund money...
                                        +1 photos
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