Ecom Express Complaints & Reviews

Hi,

What a shameful and pathetic courier service ecom express you are. The order is out delivery since 5th July, 2020 and still status is same. Such a PATHETIC courier service😠. Because of which I am suffering. Such a unprofessionalism people of courier service.

I had word with your CSE name Devendra on 5th July 2020 @ 9.28pm, he said the status will be updated by tomorrow, but not happened. Then I called again on 6th CSE Roshan Kumar @ 10.46am, was upfront lying about the status that it's out for delivery on 6th not on 5th. Then I called on 7th, CSE Smita @7.21pm, she was also denying to take complaint and lying that my AWB is my complaint number. Today (07th July 2020) when I called them again CSE SIKANDAR, VENKAT and RADHIKA, when I ask them to transfer the line to supervisor, they transferred me to automated IVR system. This is how you serve the customers.

Below are my 2 Return ID

1) RT[protected]AWB No[protected]
(out for delivery since 5th July, 2020, @ 1.34hrs and still no further update)

2) RT[protected]AWB No[protected]
(Out for delivery on 7th July, 2020, @ 5.56hrs)

Both the courier are out for delivery on midnight(RT[protected] and early morning (RT[protected].

For your reference I have attached the snapshots and call recordings. And if my delivery is not done by today evening, I will definitely file a complaint against you to Consumer Court.

I did not order the saree which u sent me... Plz collect it back soon... And pay my money... Plzzz

I have received lot of orders from e-commerce industry but your team not pick my orders lot of time

So pls pickup my order.

Awb no [protected] is showing delivered on 4th july but till now i didnt receive my product. I am not getting any phn number even to complaint..

I had ordered a product from H&M and it was to be delivered by Ecom Express. They have not delivered my product till now. I did not receive any calls from them regarding address approval but instead they sent me a message that my area is not accessible. I do online shopping on a weekly basis and all the products have got delivered to this same address without any problems. Now when I have called the customer care they are telling me that the order is locked. I want my order to be delivered as soon as possible. Please look into this message.

ECOM Express is very unethical and their customer care executives are very rude. I had order online from Samsung E Shop and the shipment was supposed to be delivered through ECOM Express.

Order Placed on 20th June, Expected delivery date 26th June. Last status update on 27th June.

My ECOM Express tracking ID is : [protected] .
My order ID at samsung is : [protected].

Samsung has sent the shipment. From 27th June onward it is lying with ECOM Express at Ahmadabad center. They are telling me that shipment has been misrouted.

I've been hearing same reason from 10 days. I called them for more then 10 times. Every time there executives are giving recorded response that "we have forwarded your concern to relevant team, they will revert back with more information" .

No of their executives are reverting back. Neither I am getting any call back or update about my shipment.

They are not ready to share me details of what has happened with my Shipment. I am ready to pick that up from there warehouse, they are not ready to provide me address of warehouse.

Basically, Samsung in conjunction with ECOM Express is doing mental harassment to me.

They have taken my money and not they are not delivering my product.

They have done a fraud with me.

Dear sir,
I ordered and item 27th june 2020, and parcel is come to my location as shown your site as 2nd july. 5th july 2020 on words i call ecom customer care number for my delivery every time the executive was committed that the product will delivery within 24 hrs.
Today i called (6/7/20) at the time the customer care guy give me same commitment.
Then now status shows that shipment rto locked.
I need my ordered product.
My awb no is :[protected]
Phone no-[protected]

Hi am saranya am ordering 2 now of kurtis but am receiving wrong product... Kindly take the product back and refund

Kindly receive the shipment at earliest

Today one shipment i received at ecom express courier, kindly receive cover at earliest.

I had ordered peoduct from nykaa on 4th july. Prepaid order. It has been dispatched on the same day. But when i track shippment it shows pickup rescheduled for the next day. For the last two days this is the issue. Pls do look through

Its been so long i didnt receive the order which i did from myntra. The shipping is being rescheduled. So when will i actually get my order???

Order number [protected] iam order myntra then the ecom express shown fake update it will ne shown[protected]days pickup and resheduled still completed 3days also shown same update today date[protected] please iwant my. Order very fast my order is it? Tracking number [protected]

Order not delivered by the courier service. Status states order was not out delivery. But order returned without any intimation to me. Also I did not get call from delivery agent.plese help me to resolve it. I would like get the order delivered.

Sir mene jo order kiya h wo shoes mujhe nhi mile h isliye m jo mene order kiye the wo mangwana h

I received a percel on 27/06/20 from your delivery person and asked him to open the percel before making payment but he denied to do that, further I asked how can I return the product if I want, he said that I would get a delivery message with link so that I could return the product but unfortunately I didn't get any message.Ecom Express Executive [protected] PIN [protected] and PICKRR AwB [protected].I send mails several times to the seller's address but no reply has come yet and I sent so many mails to Ecom Express also for returning of the product but no reply has come from your side

Hello,
I have ordered my hardcase, its expected delivery on 29 june. On that day delivery boy called me and said we will not deliver product on your given addres you have to come city for accepting your parcel and talked me rudely and i told him that i can't come please come to my home then he said i will not deliver your product and marked as customer refused to accept. Please give my parcel awb number is #[protected]

It has been 3week my order not delivered yet... No customer care of ecom express respond well, the order products are very very important, kindly take my message seriously to help mi get my order soon

Iam cancelling my order of order number #4213

I was ordered a mobile phone of REDMI of 4 GB RAM and 32 GB storage. But i received a fake mobile phone of ROKEA of only 1 GB RAM and 8 GB ROM. This is the first time we ordered from ECOM EXPRESS and it gives totally unsatisfied result Kindly return this product and provide my cash back