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1.8
Updated: Aug 20, 2025
Complaints 6467
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1268
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5199
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
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Ecom Express reviews & complaints page 202

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R
Rafi Royals
Jul 6, 2020
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Address: Hyderabad

Order number [protected] iam order myntra then the ecom express shown fake update it will ne shown[protected]days pickup and resheduled still completed 3days also shown same update today date[protected] please iwant my. Order very fast my order is it? Tracking number [protected]
Ecom Express customer support has been notified about the posted complaint.
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Dear Sir,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Ramen
Team Ecom Express
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    Akhind
    Jul 5, 2020
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    Order not delivered by the courier service. Status states order was not out delivery. But order returned without any intimation to me. Also I did not get call from delivery agent.plese help me to resolve it. I would like get the order delivered.
    Ecom Express customer support has been notified about the posted complaint.
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    Dear Sir,

    Greetings from Ecom Express

    Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

    Regards,
    Ramen
    Team Ecom Express
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      S
      Subhash kala
      Jul 5, 2020
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      Address: vpo sangaliya via losal teh. dantaramgarh dist. sikar pin code. 332025

      Sir mene jo order kiya h wo shoes mujhe nhi mile h isliye m jo mene order kiye the wo mangwana h
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      Dear Sir,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
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        R
        Raunaq Raunaq
        Jul 5, 2020
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        Address: Ph:7056588167 Seller GST:GROUND FLOOR SECTOR ROHINI DELHI DELHI,NEW DELHI-110089R

        I received a percel on 27/06/20 from your delivery person and asked him to open the percel before making payment but he denied to do that, further I asked how can I return the product if I want, he said that I would get a delivery message with link so that I could return the product but unfortunately I didn't get any message.Ecom Express Executive [protected] PIN [protected] and PICKRR AwB [protected].I send mails several times to the seller's address but no reply has come yet and I sent so many mails to Ecom Express also for returning of the product but no reply has come from your side
        Ecom Express customer support has been notified about the posted complaint.
        Verified Support
        Jul 10, 2020
        Ecom Express Customer Care's response         Dear Sir,

        Greetings from Ecom Express

        We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

        Regards,
        Ramen
        Team Ecom Express
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          K
          Khushpreet Gondara
          Jul 5, 2020
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          Hello,
          I have ordered my hardcase, its expected delivery on 29 june. On that day delivery boy called me and said we will not deliver product on your given addres you have to come city for accepting your parcel and talked me rudely and i told him that i can't come please come to my home then he said i will not deliver your product and marked as customer refused to accept. Please give my parcel awb number is #[protected]
          Ecom Express customer support has been notified about the posted complaint.
          Verified Support
          Jul 10, 2020
          Ecom Express Customer Care's response           Dear Sir,

          Greetings from Ecom Express

          Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

          Regards,
          Ramen
          Team Ecom Express
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            P
            Punam Bansod
            Jul 5, 2020
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            Address: Thane

            It has been 3week my order not delivered yet... No customer care of ecom express respond well, the order products are very very important, kindly take my message seriously to help mi get my order soon
            Ecom Express customer support has been notified about the posted complaint.
            Verified Support
            Jul 10, 2020
            Ecom Express Customer Care's response             Dear Sir,

            Greetings From Ecom Express.

            With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

            Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

            Regards,
            Ramen
            Team Ecom Express
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              A
              Ashik ahammed
              Jul 5, 2020
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              Iam cancelling my order of order number #4213
              Ecom Express customer support has been notified about the posted complaint.
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              Dear Sir,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Ramen
              Team Ecom Express
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                S
                Sushil 05
                Jul 5, 2020
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                Address: 275, Extension,, Old Delhi Gurgaon Rd, Kapas Hera Extension, Kapas Hera, New Delhi, Delhi 110037
                Website: Ecom Express

                I was ordered a mobile phone of REDMI of 4 GB RAM and 32 GB storage. But i received a fake mobile phone of ROKEA of only 1 GB RAM and 8 GB ROM. This is the first time we ordered from ECOM EXPRESS and it gives totally unsatisfied result Kindly return this product and provide my cash back
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                Greetings from Ecom Express

                We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                Regards,
                Ramen
                Team Ecom Express
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                  A
                  [email protected]
                  Jul 5, 2020
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                  Address: Keshiary, paschim madinipur, west bengal

                  After i ordered the product on flipcart 23rd Jun, 20, my delivery date was 7 July, 20.But before the due date the delivery boy called me and didn't able to answer the call . The next day he called me again and told me to cancel the order as i did not respond the previous day. Also he sent me a cancelation otp to conferm it. I Myself place orders in flicart approximately 5 to 6 times and always I find him behaving in a rude abusing manner, shutting over phone.

                  The number from i received the call [protected] (pravansu dey)
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    S
                    Subhash kala
                    Jul 5, 2020
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                    Address: Vpo Sangaliya Via losal Teh Dantaramgarh Dist Sikar Raj

                    Sir mene jo orderkiya wo parsel mujhe nhi mila isliye m change krwana chahta hu
                    Ecom Express customer support has been notified about the posted complaint.
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                      S
                      Suni Darling
                      Jul 5, 2020
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                      Address: MUMBAI JURISDICTION
                      Website: consumer complaints

                      Suni #4-13, sc petta, vedurumudi near ambedkar street, vedurumudi post :533307, kapileswarapuram mandalam, east godavari, alt no :[protected]
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir,

                      Greetings from Ecom Express

                      We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        D
                        Deepaksw
                        from Darbhanga, Bihar
                        Jul 5, 2020
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                        Mujhe mera shipment ka status jan na hai or wo update kyo nhi ho raha hai. Nad mujhe kab tak milega.
                        AWB no [protected]
                        Mobile no [protected]
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          K
                          Kunal206693
                          Jul 5, 2020
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                          I have ordered 2 watches from Fossil Group but whenever I try to track my order it always says AWB number does not exists. Nobody picks the call at Customer care.
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Ramen
                          Team Ecom Express
                          Reply
                          Dear Sir,

                          Greetings from Ecom Express

                          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            S
                            Sally Dally
                            Jul 5, 2020
                            Resolved
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                            Resolved

                            Address: Jabalpur

                            I applied return on Amazon... Ecom was expected to take parcel from me...but no message about anything and at evening they message that customer not received call n ask for reschedule ...n now reschedule after 14-15day available..what the service is this...wrost service..
                            Jul 5, 2020
                            Complaint marked as Resolved 
                            No communication except message at evening "Your AMAZON return pick up order 407-9746316-2698714 of FCARPET Most Pref.. failed as you asked to reschedule.For further instructions"
                            Ecom Express customer support has been notified about the posted complaint.
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                              S
                              Sushil 05
                              Jul 4, 2020
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                              Address: Plot No 11 Gali No 7, Kadipur Industrial Area, Gurugram, 122001

                              I was ordered a mobile phone of REDMI of 4 GB RAM and 32 GB storage. But i received a fake mobile phone of ROKEA of only 1 GB RAM and 8 GB ROM. This is the first time we ordered from ECOM EXPRESS and it gives totally unsatisfied result. Kindly return this product and provide my cash back.
                              Ecom Express customer support has been notified about the posted complaint.
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                                A
                                abhishekrairai
                                Jul 4, 2020
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                                Address: Chunavatti, tindharia, kurseong 734223

                                Hi, I have ordered Samsung phone, tempered glass and back cover, and riding gears. And it's already arrived in kurseong branch 2 days back, and finally I received a call from kurseong office 734223, and he told me to come and pick from office, he don't want to deliver to my doorstep he said. And I told him I am Amazon prime costumer and its says home delivery available, but he argued a lot talks very loud and rude and he just hung up the call without telling anything how rude.
                                And it's been my very bad experience with a ecom express, and please suggest what shall I do.
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 10, 2020
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings From Ecom Express.

                                With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                Regards,
                                Ramen
                                Team Ecom Express
                                View replies
                                Hello,
                                I have ordered stevia for my diabetic uncle through Amazon, and it shows delivery attempted and they haven't even called me. It's been 3 days and still at Kurseong office. Other courier services make an effort to call or deliver it but nothing has been done from your delivery agents end. Very poor and unreliable service
                                I have attached my tracking id
                                Reply
                                Ecom Express Customer Care's response, Oct 31, 2020
                                Verified Support
                                Dear Sir,

                                Greetings from Ecom Express!

                                Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                                Regards,
                                Ramen
                                Team Ecom Express
                                Ecom Express Customer Care's response, Nov 25, 2020
                                Verified Support
                                Dear Sir,

                                Greetings from Ecom Express

                                Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment 2018778619 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                Regards,
                                Ramen
                                Team Ecom Express
                                From ecom express department Kurseong some boy call me and said it will deliver to the particular address I mentioned and he mentioned me too but I checked thrice. Even though I didn't get the product and I try a lot to contact but not getting any response. the product is already paid and I got message on my phone that the product is delivered . It is Amazon product but did not receive what should I do.vry bad day.
                                Reply
                                Deliver to DHINCHEN - P.o Kurse... 734203
                                Arriving today by 9 PM
                                B084LGYDXP
                                Ordered 27 November
                                Shipped 29 November
                                Carrier delay at 4:43 AM Saturday, 5 December - from Ecom Express
                                Out for delivery
                                See all updates
                                Arriving today
                                Shipped with Ecom Express
                                Tracking ID: [protected]

                                Shipping Address
                                DHINCHEN YOLMO
                                HOUSE
                                MONTEVIOT TEA GARDEN
                                P.O KURSEONG DIST: DARJEELING, WEST BENGAL 734203
                                I didn't receive my product from Amazon but message came that it is delivered.
                                Reply
                                Ecom Express Customer Care's response, Dec 8, 2020
                                Verified Support
                                Dear Sir,

                                Greetings From Ecom Express.

                                Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                                Meanwhile, you can provide your alternate contact number to assist you.

                                Regards,
                                Ramen
                                Team Ecom Express
                                Ecom Express Customer Care's response, Dec 10, 2020
                                Verified Support
                                Dear Sir,

                                Greetings

                                Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered and you have confirmed the same.

                                Regards,
                                Ramen
                                Ecom Express Team
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                                  S
                                  Sushil 05
                                  Jul 4, 2020
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                                  Address: 10th Floor Ambience Corporate Tower II, Ambience Island, Gurugram, Haryana 122001

                                  I was ordered redmi mobile phone of 4 gb ram and 32 gb storage. But i received a rokea mobile phone of only 1 gb ram and 8 gb rom. This is an fake mobile. Kindly, accept my complaint regarding this and refund my cash.
                                  Ecom Express customer support has been notified about the posted complaint.
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                                    R
                                    Rohithaala
                                    Jul 4, 2020
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                                    Address: Ecom Express
                                    Website: Ecomexpress.com

                                    My order, which was placed on 24-jun-2020 was supposed to be delivered by 30-jun-2020. The tracker initially showed that the package received in hyderabad hub on 29-jun. Since then, the bag is being scanned at the hub everyday, but is not being set out for delivery. It is 04-july today, and i am still waiting for the product, which is already a week late. Tried contacting customer service and they are not providing local delivery agent contact (Which i said i would go and collect myself). The awd tracking facility is a of no use, as they are holding the product in my city (Hyderabad) and are just not delivering it. Even if you could help where the product is, i am happy to go and collect. Very poor service and customer contact agents. Not helpful at all!! A nightmare!
                                    Regards,
                                    Rohith (Awd: [protected])
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 10, 2020
                                    Ecom Express Customer Care's response                                     Dear Sir,

                                    Greetings From Ecom Express.

                                    With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                                    Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      G
                                      G P K
                                      Jul 4, 2020
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                                      I ordered a shoes on 19th june and was expected to deliver on 4nd of july. The order is shipped but yet not delivered and now there is no option available to contact to their customer care. Worst experience ever my awb:[protected]
                                      Ecom Express customer support has been notified about the posted complaint.
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                                        V
                                        vijju12345
                                        Jul 4, 2020
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                                        Address: Tower-A, 5th Floor, Advant Navis IT Business Park / Plot No.-7, Sector-142 Expressway Noida / Noida (U.P.) -201305

                                        Dear sir,
                                        For the device claim – claim no # 6351192 from airtel, the ecom express visited my office to pick the phone for which awb no is[protected] and order no 6351192.
                                        Sir yesterday on 03/07/2020 when i checked my order status it was showing the shipment is out for delivery, however not delivered to me. Today 04/07/2020 when i checked the status its showing the shipment is delivered.

                                        No one delivered or even contacted to me for my order.

                                        I request you kindly look in to this matter as without mobile i am not able to do my necessary works.

                                        Regards,
                                        Vijendra singh gunjiyal
                                        Mob - [protected]
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Sir,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
                                        Reply
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