Submit a Complaint
Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Mar 11, 2025
Complaints 6417
Resolved
1266
Unresolved
5151
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Ecom Express

Ecom Express reviews & complaints page 202

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
[email protected]
Jul 5, 2020
Report
Copy

Address: Keshiary, paschim madinipur, west bengal

After i ordered the product on flipcart 23rd Jun, 20, my delivery date was 7 July, 20.But before the due date the delivery boy called me and didn't able to answer the call . The next day he called me again and told me to cancel the order as i did not respond the previous day. Also he sent me a cancelation otp to conferm it. I Myself place orders in flicart approximately 5 to 6 times and always I find him behaving in a rude abusing manner, shutting over phone.

The number from i received the call [protected] (pravansu dey)
Ecom Express customer support has been notified about the posted complaint.
View replies
Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Subhash kala
    Jul 5, 2020
    Report
    Copy

    Address: Vpo Sangaliya Via losal Teh Dantaramgarh Dist Sikar Raj

    Sir mene jo orderkiya wo parsel mujhe nhi mila isliye m change krwana chahta hu
    Ecom Express customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Suni Darling
      Jul 5, 2020
      Report
      Copy

      Address: MUMBAI JURISDICTION
      Website: consumer complaints

      Suni #4-13, sc petta, vedurumudi near ambedkar street, vedurumudi post :533307, kapileswarapuram mandalam, east godavari, alt no :[protected]
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      Dear Sir,

      Greetings from Ecom Express

      We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

      Regards,
      Ramen
      Team Ecom Express
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Deepaksw
        from Darbhanga, Bihar
        Jul 5, 2020
        Report
        Copy

        Mujhe mera shipment ka status jan na hai or wo update kyo nhi ho raha hai. Nad mujhe kab tak milega.
        AWB no [protected]
        Mobile no [protected]
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Sir,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          Kunal206693
          Jul 5, 2020
          Report
          Copy

          I have ordered 2 watches from Fossil Group but whenever I try to track my order it always says AWB number does not exists. Nobody picks the call at Customer care.
          +1 photos
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Sir,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
          Reply
          Dear Sir,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
          Reply
          Helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sally Dally
            Jul 5, 2020
            Resolved
            Report
            Copy
            Resolved

            Address: Jabalpur

            I applied return on Amazon... Ecom was expected to take parcel from me...but no message about anything and at evening they message that customer not received call n ask for reschedule ...n now reschedule after 14-15day available..what the service is this...wrost service..
            +1 photos
            Jul 5, 2020
            Complaint marked as Resolved 
            No communication except message at evening "Your AMAZON return pick up order 407-9746316-2698714 of FCARPET Most Pref.. failed as you asked to reschedule.For further instructions"
            Ecom Express customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sushil 05
              Jul 4, 2020
              Report
              Copy

              Address: Plot No 11 Gali No 7, Kadipur Industrial Area, Gurugram, 122001

              I was ordered a mobile phone of REDMI of 4 GB RAM and 32 GB storage. But i received a fake mobile phone of ROKEA of only 1 GB RAM and 8 GB ROM. This is the first time we ordered from ECOM EXPRESS and it gives totally unsatisfied result. Kindly return this product and provide my cash back.
              +1 photos
              Ecom Express customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                abhishekrairai
                Jul 4, 2020
                Report
                Copy

                Address: Chunavatti, tindharia, kurseong 734223

                Hi, I have ordered Samsung phone, tempered glass and back cover, and riding gears. And it's already arrived in kurseong branch 2 days back, and finally I received a call from kurseong office 734223, and he told me to come and pick from office, he don't want to deliver to my doorstep he said. And I told him I am Amazon prime costumer and its says home delivery available, but he argued a lot talks very loud and rude and he just hung up the call without telling anything how rude.
                And it's been my very bad experience with a ecom express, and please suggest what shall I do.
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Jul 10, 2020
                Ecom Express Customer Care's response                 Dear Sir,

                Greetings From Ecom Express.

                With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                Regards,
                Ramen
                Team Ecom Express
                View replies
                Hello,
                I have ordered stevia for my diabetic uncle through Amazon, and it shows delivery attempted and they haven't even called me. It's been 3 days and still at Kurseong office. Other courier services make an effort to call or deliver it but nothing has been done from your delivery agents end. Very poor and unreliable service
                I have attached my tracking id

                Unprofessional staff in kurseong Darjeeling - Comment #3755353 - Image #0
                Reply
                Ecom Express Customer Care's response, Oct 31, 2020
                Verified Support
                Dear Sir,

                Greetings from Ecom Express!

                Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

                Regards,
                Ramen
                Team Ecom Express
                Ecom Express Customer Care's response, Nov 25, 2020
                Verified Support
                Dear Sir,

                Greetings from Ecom Express

                Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment 2018778619 has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                Regards,
                Ramen
                Team Ecom Express
                From ecom express department Kurseong some boy call me and said it will deliver to the particular address I mentioned and he mentioned me too but I checked thrice. Even though I didn't get the product and I try a lot to contact but not getting any response. the product is already paid and I got message on my phone that the product is delivered . It is Amazon product but did not receive what should I do.vry bad day.
                Reply
                Deliver to DHINCHEN - P.o Kurse... 734203
                Arriving today by 9 PM
                B084LGYDXP
                Ordered 27 November
                Shipped 29 November
                Carrier delay at 4:43 AM Saturday, 5 December - from Ecom Express
                Out for delivery
                See all updates
                Arriving today
                Shipped with Ecom Express
                Tracking ID: [protected]

                Shipping Address
                DHINCHEN YOLMO
                HOUSE
                MONTEVIOT TEA GARDEN
                P.O KURSEONG DIST: DARJEELING, WEST BENGAL 734203
                I didn't receive my product from Amazon but message came that it is delivered.
                Reply
                Ecom Express Customer Care's response, Dec 8, 2020
                Verified Support
                Dear Sir,

                Greetings From Ecom Express.

                Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                Meanwhile, you can provide your alternate contact number to assist you.

                Regards,
                Ramen
                Team Ecom Express
                Ecom Express Customer Care's response, Dec 10, 2020
                Verified Support
                Dear Sir,

                Greetings

                Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered and you have confirmed the same.

                Regards,
                Ramen
                Ecom Express Team
                Helpful
                9 other people found this review helpful
                9 found this helpful
                3 Comments
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Sushil 05
                  Jul 4, 2020
                  Report
                  Copy

                  Address: 10th Floor Ambience Corporate Tower II, Ambience Island, Gurugram, Haryana 122001

                  I was ordered redmi mobile phone of 4 gb ram and 32 gb storage. But i received a rokea mobile phone of only 1 gb ram and 8 gb rom. This is an fake mobile. Kindly, accept my complaint regarding this and refund my cash.
                  Ecom Express customer support has been notified about the posted complaint.
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Rohithaala
                    Jul 4, 2020
                    Report
                    Copy

                    Address: Ecom Express
                    Website: Ecomexpress.com

                    My order, which was placed on 24-jun-2020 was supposed to be delivered by 30-jun-2020. The tracker initially showed that the package received in hyderabad hub on 29-jun. Since then, the bag is being scanned at the hub everyday, but is not being set out for delivery. It is 04-july today, and i am still waiting for the product, which is already a week late. Tried contacting customer service and they are not providing local delivery agent contact (Which i said i would go and collect myself). The awd tracking facility is a of no use, as they are holding the product in my city (Hyderabad) and are just not delivering it. Even if you could help where the product is, i am happy to go and collect. Very poor service and customer contact agents. Not helpful at all!! A nightmare!
                    Regards,
                    Rohith (Awd: [protected])
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 10, 2020
                    Ecom Express Customer Care's response                     Dear Sir,

                    Greetings From Ecom Express.

                    With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.

                    Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

                    Regards,
                    Ramen
                    Team Ecom Express
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      G
                      G P K
                      Jul 4, 2020
                      Report
                      Copy

                      I ordered a shoes on 19th june and was expected to deliver on 4nd of july. The order is shipped but yet not delivered and now there is no option available to contact to their customer care. Worst experience ever my awb:[protected]
                      Ecom Express customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        V
                        vijju12345
                        Jul 4, 2020
                        Report
                        Copy

                        Address: Tower-A, 5th Floor, Advant Navis IT Business Park / Plot No.-7, Sector-142 Expressway Noida / Noida (U.P.) -201305

                        Dear sir,
                        For the device claim – claim no # 6351192 from airtel, the ecom express visited my office to pick the phone for which awb no is[protected] and order no 6351192.
                        Sir yesterday on 03/07/2020 when i checked my order status it was showing the shipment is out for delivery, however not delivered to me. Today 04/07/2020 when i checked the status its showing the shipment is delivered.

                        No one delivered or even contacted to me for my order.

                        I request you kindly look in to this matter as without mobile i am not able to do my necessary works.

                        Regards,
                        Vijendra singh gunjiyal
                        Mob - [protected]
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Ramen
                        Team Ecom Express
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          D
                          Deepaksw
                          from Darbhanga, Bihar
                          Jul 4, 2020
                          Report
                          Copy

                          Sir mera shipment 2/7/20 ko shipped hua tha ecom express se par wo delhi hub par scanned ke baad update nhi hua hai. So please update kr dijiye or mera shipment ka status bataiye.
                          Register mobile no - [protected]
                          Awb - [protected]
                          Name - deepak kumar singh
                          +1 photos
                          Ecom Express customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            amiclone
                            Jul 3, 2020
                            Report
                            Copy

                            Address: Shivpuri ward no.9 Araria Bihar PIN-854311

                            You staff insulted me while i went to his office to take my product he abused me and tried to hit me .you should take action on that.
                            Ecom Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Ramen
                            Team Ecom Express
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Apurv@321
                              Jul 3, 2020
                              Report
                              Copy

                              I ordered a product from flipkart but was unable to receive it because was not getting any otp from ecom express and that product was very important to me. The delivery boy refused to give me the product even after checking my id saying its their policy to check. Please check this problem as soon as possible
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Saiprakash Reddy Vallem
                                Jul 3, 2020
                                Report
                                Copy

                                Can you please help me in getting the order. I came to know that orders are not deliverable to my location. But it should noted before picking up the order.
                                [protected].
                                Waited for this order long back.. I didn't even got a call before rto is locked.
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Ajay Bhoy
                                  Jul 3, 2020
                                  Report
                                  Copy

                                  Address: government school dellari saraipali 496107

                                  मुझे गलत पार्सल मिला है, मैंने जो आर्डर दिया था उसमें नही है, उसको वापस कर दीजिए।
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir,

                                  Greetings from Ecom Express

                                  We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    mariya p
                                    Jul 3, 2020
                                    Report
                                    Copy

                                    My courier has arrived the service centre on 27th june 2020 and next day i recieved a message saying the product was not able to delivered and i rescheduled the delivery to 29th june 2020 and till now i have not got my courier. And the status is showing pickup rescheduled.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Sir

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      Prasad Sam
                                      Jul 3, 2020
                                      Report
                                      Copy

                                      Item was wrong and it was delivered
                                      With all the fake products
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir,

                                      Greetings from Ecom Express

                                      We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        K
                                        Kêêrthi Prãkãsh
                                        Jul 3, 2020
                                        Report
                                        Copy

                                        I ordered a product from amazon and it was delivered through ecom express, the delivery date was on july 1st but i still did not receive the product. Please kindly look into the product for the delivery, its a prepaid order. I gave paid the money and i still did not receive the product.
                                        My tracking id:[protected]
                                        +2 photos
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Sir,

                                        Greetings from Ecom Express!

                                        With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
                                        Reply
                                        Dear Sir,

                                        Greetings from Ecom Express

                                        Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        2 Comments
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Whaaky.com / Way2Online Retail
                                          2
                                          (4398)
                                          Mandhana Industries / Being Human
                                          1
                                          (34)
                                          Vijayalakshmi Silks
                                          2.5
                                          (2)