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Updated: Mar 11, 2025
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Ecom Express reviews & complaints page 203

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S
Srithish
Jul 2, 2020
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I order a track pant on 19 june in paytm. Order number:[protected].it is not delivered to me but they showing that it is delivered but I didn't recieved it.awb number-[protected].it costs 249 rupees.
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    arya ji
    Jul 2, 2020
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    Address: Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India
    Website: ecom express

    I ordered a android smart watch but in when the packeg open it has a simple wrist watch i m very disappere this
    +1 photos
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    Dear Sir,

    Greetings from Ecom Express

    We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

    Regards,
    Ramen
    Team Ecom Express
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      Abhishek Abhî
      Jul 2, 2020
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      I booked a appointment on paytm to complete my paytm kyc. But on that day no one call or message me for completing kyc. Can u tell me when my issue will solve.
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
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      Dear Sir,

      Greetings from Ecom Express

      Request you to kindly provide the tracking number starting with 10 to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
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        S
        Shanmugam E G
        Jul 2, 2020
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        I ordered vivo y11 mobile from flipkart on june 26 2020. And through flipkart app i received ecom express tracking id fdsp[protected], for tracking the status of my order. But while tracking it, from ecom express website it shows message "awb number doesn't exist'. That implies that tracking id is fake or invalid.
        Please help me to track down my order.

        Awb number : fdsp[protected]
        Ecom Express customer support has been notified about the posted complaint.
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        Dear Sir/Mam,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
        Reply
        Dear Sir,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
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          S
          Sharon Alexander
          Jul 2, 2020
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          Address: Mepurathu Edathundimannil House, Maramon, Pathanamthitta. P.O. 689549

          My awb number is [protected].
          My order number is [protected]s1.

          I had ordered this product last week and it says it came to my town but i haven't received it yet.
          It says 'shipment rto lock' now, i guess it's going to return to origin?
          I still want my product, is there any way for me to get my product soon?
          +2 photos
          Ecom Express customer support has been notified about the posted complaint.
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          Dear Sir,

          Greetings from Ecom Express

          Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

          Regards,
          Ramen
          Team Ecom Express
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            P
            Praneetha Guthula
            Jul 1, 2020
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            Address: 2/11,Sarapaka Telangana-507128

            Though the package was not handed over to me, they sent the message as delivered to my phone.. Didn't deliver even after call back
            Ecom Express customer support has been notified about the posted complaint.
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            Dear Sir,

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Ramen
            Team Ecom Express
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              B
              BISWARUP MUKHERJEE
              Jul 1, 2020
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              Address: G3 CIRCULAR ROAD BURNPUR,

              My bajaao "pre-paid" shipment awb [protected] was scheduled to be delivered today forenoon by ecom executive ph: [protected]. The person called me up and said he can only deliver the shipment after 6 pm. However, at around 6:30 pm he called up and asked for the otp before the shipment would be delivered to me. I told him that i will give the otp to him when he arrives with the shipment in person. Hearing this, he disconnected the call. When i tried to ring him back, it led me to ecom voicemail. He has not called me up since then or delivered the package.
              Ecom Express customer support has been notified about the posted complaint.
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              Dear Sir,

              Greetings from Ecom Express

              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

              Regards,
              Ramen
              Team Ecom Express
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                R
                Ratnakar Savala
                Jul 1, 2020
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                I ordered a grinder on flipkart on June 23rd. It was shipped on 25th and i recieved an SMS and a notification showing that EcomExpress is the shipper with the tracking ID starting with FDSP. When i enter the ID into the EcomExpress website to track my parcel, i get an error stating that the AWB number is invalid.
                It has been a week since the parcel has shipped and still no update on the parcel nor the link.
                It is really frustrating to not be able to track my shipment.
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Jul 04, 2020
                Ecom Express Customer Care's response                 Dear Sir,

                Greetings from Ecom Express

                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                Regards,
                Ramen
                Team Ecom Express
                View replies
                shipment not deliveredbut status showing as delivered
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                3 found this helpful
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                  P
                  Pavankumar Muttalli
                  Jul 1, 2020
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                  Address: Bangalore

                  I have not received the order but i received the message that order is delivered already. I am cheated now as i have paid money for the product in advance.
                  +1 photos
                  Ecom Express customer support has been notified about the posted complaint.
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                  Dear Sir,

                  Greetings From Ecom Express.

                  Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                  Meanwhile, you can provide your alternate contact number to assist you.

                  Regards,
                  Ramen
                  Team Ecom Express
                  Reply
                  Dear Sir,

                  Greetings

                  Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

                  Regards,
                  Ramen
                  Ecom Express Team
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                    S
                    Souvik Mahata
                    Jul 1, 2020
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                    Ecom express waybill no [protected]

                    The shipment reached sultanpur - stn delivery center on 28th june, 2020 but is not delivered till 1st july, 2020, the time i am writing this complaint.

                    The shipment is very urgent and the ecom express customer care is not able to provide any solution till now. I have repeatedly called their customer care but they are not giving any kind of written assurance about the delivery of the shipment. They have only one answer -"please wait."

                    Extremely disappointed and pathetic service by ecom express.

                    I want my product to be delivered as soon as possible.
                    +1 photos
                    Ecom Express customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 04, 2020
                    Ecom Express Customer Care's response                     Dear Sir,

                    Greetings from Ecom Express!

                    With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                    Regards,
                    Ramen
                    Team Ecom Express
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                      K
                      Kirtan Khatik
                      Jul 1, 2020
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                      Address: Aaspash mandir society,gadodara, surat

                      Please provide my delivery
                      Ecom Express customer support has been notified about the posted complaint.
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                      Dear Sir,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        K
                        Kirtan Khatik
                        Jul 1, 2020
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                        Address: Aaspas mandir society, gadodara surat

                        Verified support
                        Ecom express customer care's response sep 23, 2019

                        Dear sir,

                        Greetings from ecom express!

                        We sincerely apologize for the delay in delivery of your order. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

                        Regards,
                        Team ecom express
                        Ecom Express customer support has been notified about the posted complaint.
                        Jul 01, 2020
                        Updated by Kirtan Khatik                         Team ecom express please deliver my order please
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                          S
                          Sourabhk10
                          Jul 1, 2020
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                          Resolved

                          Myntra send me a message that your order has been shipped on 22 june. From that day ecom showing pickup rescheduled everyday. My order has not been picked since last 9 days. Please pickup and deliver order as early as possible.
                          +1 photos
                          Jul 4, 2020
                          Complaint marked as Resolved 
                          They delivered the product.
                          Ecom Express customer support has been notified about the posted complaint.
                          Jul 04, 2020
                          Updated by Sourabhk10                           Issue resolved
                          View replies
                          Dear Sir,

                          Greetings from Ecom Express

                          We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            K
                            Khubaib Beg
                            Jun 30, 2020
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                            Wrong product delivery
                            Ecom Express customer support has been notified about the posted complaint.
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                            Dear Sir,

                            Greetings from Ecom Express

                            We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              N
                              Nazish Shaik
                              Jun 30, 2020
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                              Address: Peddathippasamudram, Chittoor dist-517391

                              I haven't received the product that I have ordered from Flipkart but the status showing delivered. I have raised the complaint about the issue with Flipkart as well as Ecom Express. They never responded properly. The order I'd they given is not found the tracking details. Order id-FDSP[protected]
                              Could you please check with the AWB number : [protected].
                              +2 photos
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                                G
                                Gur123
                                Jun 30, 2020
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                                Dear ecom team,

                                Kindly, check this employee of ecom...

                                He has no manner how to talk... Abusing & rubbish guys...


                                # employee...

                                Subhash [protected] 380015 ahmedabad gujarat ahv

                                Thanks
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 02, 2020
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking numberor you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  B
                                  Bishal Jyoti Borah
                                  Jun 30, 2020
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                                  I ordered a product on myntra with awb number [protected] on 22nd of june and it is 30th of june and they have been showing 'pickup rescheduled' for the last three days as it is seen in the image i pasted. The product got packaged too late and now the delivery process is being delayed, which was unexpected. So please help me with this so that i can have it delivered as soon as possible.
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 02, 2020
                                  Ecom Express Customer Care's response                                   Dear Sir,

                                  Greetings from Ecom Express

                                  We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
                                  Jul 05, 2020
                                  Updated by Bishal Jyoti Borah                                   What is the status of the shipment currently? Have you received the shipment now?
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                                    Bishal Jyoti Borah
                                    Jun 30, 2020
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                                    I ordered a product on myntra with awb number [protected] on 21st of june and it is 30th of june and they have been showing 'pickup rescheduled' for the last six days as it is seen in the image i pasted. So please help me with this so that i can have it delivered as soon as possible.
                                    +1 photos
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                                      S
                                      Sonal Shrma
                                      Jun 30, 2020
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                                      Address: Haveli thok

                                      Sir, mera prodect rok rakha hai. Abhi deliverd nhi kiya. Laparbahi jayda ho rahi hai
                                      +1 photos
                                      Ecom Express customer support has been notified about the posted complaint.
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                                      Dear Mam,

                                      Greetings from Ecom Express

                                      We regret for the inconvenience caused to you. We have noted your complaint and shall coordinate with our Team to arrange the delivery.

                                      We shall keep you posted.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Reply
                                      Dear Mam,

                                      Greetings From Ecom Express.

                                      Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, we regret to inform you that the shipment has been declared as lost. Now you can contact your shopping portal for further assistance.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
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                                        A
                                        Asif Malik Internationals
                                        Jun 30, 2020
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                                        Address: indira chowk near standard public school, indira chowk aman colony

                                        From 2 days our produccts not pickup.
                                        How much time is taken to pickup the order if there is no pickup our all order will be cancelled.

                                        Firm_ a. M international
                                        Address_ indira chown near standard public school.
                                        [protected]
                                        Ecom Express customer support has been notified about the posted complaint.
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                                        Dear Sir,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
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