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1.8
Updated: Aug 20, 2025
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Ecom Express reviews & complaints page 203

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D
Deepaksw
from Darbhanga, Bihar
Jul 4, 2020
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Sir mera shipment 2/7/20 ko shipped hua tha ecom express se par wo delhi hub par scanned ke baad update nhi hua hai. So please update kr dijiye or mera shipment ka status bataiye.
Register mobile no - [protected]
Awb - [protected]
Name - deepak kumar singh
Ecom Express customer support has been notified about the posted complaint.
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    A
    amiclone
    Jul 3, 2020
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    Address: Shivpuri ward no.9 Araria Bihar PIN-854311

    You staff insulted me while i went to his office to take my product he abused me and tried to hit me .you should take action on that.
    Ecom Express customer support has been notified about the posted complaint.
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    Dear Sir,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Ramen
    Team Ecom Express
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      A
      Apurv@321
      Jul 3, 2020
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      I ordered a product from flipkart but was unable to receive it because was not getting any otp from ecom express and that product was very important to me. The delivery boy refused to give me the product even after checking my id saying its their policy to check. Please check this problem as soon as possible
      Ecom Express customer support has been notified about the posted complaint.
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      Dear Sir,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
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        S
        Saiprakash Reddy Vallem
        Jul 3, 2020
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        Can you please help me in getting the order. I came to know that orders are not deliverable to my location. But it should noted before picking up the order.
        [protected].
        Waited for this order long back.. I didn't even got a call before rto is locked.
        Ecom Express customer support has been notified about the posted complaint.
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        Dear Sir,

        Greetings from Ecom Express

        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

        Regards,
        Ramen
        Team Ecom Express
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          A
          Ajay Bhoy
          Jul 3, 2020
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          Address: government school dellari saraipali 496107

          मुझे गलत पार्सल मिला है, मैंने जो आर्डर दिया था उसमें नही है, उसको वापस कर दीजिए।
          Ecom Express customer support has been notified about the posted complaint.
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          Dear Sir,

          Greetings from Ecom Express

          We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

          Regards,
          Ramen
          Team Ecom Express
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            M
            mariya p
            Jul 3, 2020
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            My courier has arrived the service centre on 27th june 2020 and next day i recieved a message saying the product was not able to delivered and i rescheduled the delivery to 29th june 2020 and till now i have not got my courier. And the status is showing pickup rescheduled.
            Ecom Express customer support has been notified about the posted complaint.
            View replies
            Dear Sir

            Greetings from Ecom Express

            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

            Regards,
            Ramen
            Team Ecom Express
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              P
              Prasad Sam
              Jul 3, 2020
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              Item was wrong and it was delivered
              With all the fake products
              Ecom Express customer support has been notified about the posted complaint.
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              Dear Sir,

              Greetings from Ecom Express

              We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

              Regards,
              Ramen
              Team Ecom Express
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                K
                Kêêrthi Prãkãsh
                Jul 3, 2020
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                I ordered a product from amazon and it was delivered through ecom express, the delivery date was on july 1st but i still did not receive the product. Please kindly look into the product for the delivery, its a prepaid order. I gave paid the money and i still did not receive the product.
                My tracking id:[protected]
                Ecom Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                Greetings from Ecom Express!

                With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                Regards,
                Ramen
                Team Ecom Express
                Reply
                Dear Sir,

                Greetings from Ecom Express

                Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                Regards,
                Ramen
                Team Ecom Express
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                  S
                  Srithish
                  Jul 2, 2020
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                  I order a track pant on 19 june in paytm. Order number:[protected].it is not delivered to me but they showing that it is delivered but I didn't recieved it.awb number-[protected].it costs 249 rupees.
                  Ecom Express customer support has been notified about the posted complaint.
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                    A
                    arya ji
                    Jul 2, 2020
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                    Address: Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India
                    Website: ecom express

                    I ordered a android smart watch but in when the packeg open it has a simple wrist watch i m very disappere this
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir,

                    Greetings from Ecom Express

                    We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                    Regards,
                    Ramen
                    Team Ecom Express
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                      Abhishek Abhî
                      Jul 2, 2020
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                      I booked a appointment on paytm to complete my paytm kyc. But on that day no one call or message me for completing kyc. Can u tell me when my issue will solve.
                      Ecom Express customer support has been notified about the posted complaint.
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                      Dear Sir,

                      Greetings from Ecom Express

                      Request you to kindly provide the tracking number starting with 10 to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        S
                        Shanmugam E G
                        Jul 2, 2020
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                        I ordered vivo y11 mobile from flipkart on june 26 2020. And through flipkart app i received ecom express tracking id fdsp[protected], for tracking the status of my order. But while tracking it, from ecom express website it shows message "awb number doesn't exist'. That implies that tracking id is fake or invalid.
                        Please help me to track down my order.

                        Awb number : fdsp[protected]
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir/Mam,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Ramen
                        Team Ecom Express
                        Reply
                        Dear Sir,

                        Greetings from Ecom Express

                        Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          S
                          Sharon Alexander
                          Jul 2, 2020
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                          Address: Mepurathu Edathundimannil House, Maramon, Pathanamthitta. P.O. 689549

                          My awb number is [protected].
                          My order number is [protected]s1.

                          I had ordered this product last week and it says it came to my town but i haven't received it yet.
                          It says 'shipment rto lock' now, i guess it's going to return to origin?
                          I still want my product, is there any way for me to get my product soon?
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir,

                          Greetings from Ecom Express

                          Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            P
                            Praneetha Guthula
                            Jul 1, 2020
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                            Address: 2/11,Sarapaka Telangana-507128

                            Though the package was not handed over to me, they sent the message as delivered to my phone.. Didn't deliver even after call back
                            Ecom Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir,

                            Greetings from Ecom Express

                            Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                            Regards,
                            Ramen
                            Team Ecom Express
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                              B
                              BISWARUP MUKHERJEE
                              Jul 1, 2020
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                              Address: G3 CIRCULAR ROAD BURNPUR,

                              My bajaao "pre-paid" shipment awb [protected] was scheduled to be delivered today forenoon by ecom executive ph: [protected]. The person called me up and said he can only deliver the shipment after 6 pm. However, at around 6:30 pm he called up and asked for the otp before the shipment would be delivered to me. I told him that i will give the otp to him when he arrives with the shipment in person. Hearing this, he disconnected the call. When i tried to ring him back, it led me to ecom voicemail. He has not called me up since then or delivered the package.
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                R
                                Ratnakar Savala
                                Jul 1, 2020
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                                I ordered a grinder on flipkart on June 23rd. It was shipped on 25th and i recieved an SMS and a notification showing that EcomExpress is the shipper with the tracking ID starting with FDSP. When i enter the ID into the EcomExpress website to track my parcel, i get an error stating that the AWB number is invalid.
                                It has been a week since the parcel has shipped and still no update on the parcel nor the link.
                                It is really frustrating to not be able to track my shipment.
                                Ecom Express customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 04, 2020
                                Ecom Express Customer Care's response                                 Dear Sir,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
                                View replies
                                shipment not deliveredbut status showing as delivered
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                                3 other people found this review helpful
                                3 found this helpful
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                                  P
                                  Pavankumar Muttalli
                                  Jul 1, 2020
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                                  Address: Bangalore

                                  I have not received the order but i received the message that order is delivered already. I am cheated now as i have paid money for the product in advance.
                                  Ecom Express customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Sir,

                                  Greetings From Ecom Express.

                                  Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

                                  Meanwhile, you can provide your alternate contact number to assist you.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
                                  Reply
                                  Dear Sir,

                                  Greetings

                                  Please accept our apology for the delay in resolving your complaint. We have investigated with our Team and as per the confirmation, your shipment has been delivered. Request you to kindly confirm the delivery and the actual date of delivery.

                                  Regards,
                                  Ramen
                                  Ecom Express Team
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                                    S
                                    Souvik Mahata
                                    Jul 1, 2020
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                                    Ecom express waybill no [protected]

                                    The shipment reached sultanpur - stn delivery center on 28th june, 2020 but is not delivered till 1st july, 2020, the time i am writing this complaint.

                                    The shipment is very urgent and the ecom express customer care is not able to provide any solution till now. I have repeatedly called their customer care but they are not giving any kind of written assurance about the delivery of the shipment. They have only one answer -"please wait."

                                    Extremely disappointed and pathetic service by ecom express.

                                    I want my product to be delivered as soon as possible.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 04, 2020
                                    Ecom Express Customer Care's response                                     Dear Sir,

                                    Greetings from Ecom Express!

                                    With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      K
                                      Kirtan Khatik
                                      Jul 1, 2020
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                                      Address: Aaspash mandir society,gadodara, surat

                                      Please provide my delivery
                                      Ecom Express customer support has been notified about the posted complaint.
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                                      Dear Sir,

                                      Greetings from Ecom Express

                                      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
                                      Reply
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                                        K
                                        Kirtan Khatik
                                        Jul 1, 2020
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                                        Address: Aaspas mandir society, gadodara surat

                                        Verified support
                                        Ecom express customer care's response sep 23, 2019

                                        Dear sir,

                                        Greetings from ecom express!

                                        We sincerely apologize for the delay in delivery of your order. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

                                        Regards,
                                        Team ecom express
                                        Ecom Express customer support has been notified about the posted complaint.
                                        Jul 01, 2020
                                        Updated by Kirtan Khatik                                         Team ecom express please deliver my order please
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