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1.8
Updated: Aug 20, 2025
Complaints 6467
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5199
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Ecom Express reviews & complaints page 205

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S
Showbhik Roy
from Powai, Maharashtra
Jun 27, 2020
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The tracking number provided in flipkart for my order is showing awb number does not exist.
Ecom Express customer support has been notified about the posted complaint.
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Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express
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    T
    TejaHV7019
    Jun 26, 2020
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    Address: Bagepalli-561207

    The product was out for delivery for 3 days and the courier boy didn’t even call me and he was updating daily like they were unable to deliver the product. Finally today i reached the ecom express office at bagepalli -561207 at the manager was like he doesn’t give the product which i have ordered. He was very rude and he started scolding without any reason. And i have recorded the video the way he behaved with me. We order products and pay money for that. But the delivery candidates and the manager at the office aren’t behaving well with the customers. Consider this seriously issue and please resolve this matter. I request ecom express to take serious action against the manager and courier boy.
    +1 videos
    Ecom Express customer support has been notified about the posted complaint.
    Verified Support
    Jun 30, 2020
    Ecom Express Customer Care's response     Dear Sir,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Ramen
    Team Ecom Express
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      ẞ
      ẞudhakar Karukutla
      Jun 26, 2020
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      Address: 4-502 Sri Potti Sri ramulu vedhi Pedakakani

      My product was RTO locked when I well receive my order sir AWB number [protected]
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      Dear Sir,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
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        S
        Suresh Singh R.
        from Powai, Maharashtra
        Jun 26, 2020
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        Address: Suprabhat CHS, building no. 39 , Room no. 201, Vashinaka, Chembur, Mumbai-400074

        The Item I ordered is not given i ordered high quality product and received low quality product.
        Now I want to return the product and I am unavailable to do it
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Sir,

        Greetings from Ecom Express

        We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

        Regards,
        Ramen
        Team Ecom Express
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          P
          Pooja Kamboj1
          Jun 26, 2020
          Resolved
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          Resolved

          Address: alahar, yamunanagar

          Today my order from Myntra with shipment awb [protected] have to come. Delivery guy called me, I asked him to come e bit near to my location to which he denied. Later I went to the location he assumed to be at and kept waiting for 15 minutes in extreme hot weather. He did not come. When I called him he told me that he was at telephone exchange. As per my knowledge there is no such place. I kept waiting in the sun for next 10 mins. And saw the status undelivered.
          It wasted my time. Please tell him to show some good behavior to the people.

          Details of guy:
          Phone number: [protected]
          Aug 19, 2021
          Complaint marked as Resolved 
          This has been resolved now. Thanks for your support.
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Sir,

          Greetings from Ecom Express

          Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

          Regards,
          Ramen
          Team Ecom Express
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            R
            Raj Lipu Mohanty
            Jun 26, 2020
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            Address: At-po-surapratappur dist-dhenkanal pin-759024 block-bhuban

            Mera patasal mobile phone procted kharp Or ake bhejo retan karibaku chhauchhi
            Ecom Express customer support has been notified about the posted complaint.
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              R
              RAKSOS GAMING
              from Hāora, West Bengal
              Jun 26, 2020
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              Address: Purba bardhaman.kalna . dhatrigram

              Mene Sony combo headphone order Kiya tha gadget Greek se or jbl Ka Purana headphone deliver hua Hain..
              Ecom Express customer support has been notified about the posted complaint.
              View replies
              Dear Sir,

              Greetings from Ecom Express

              We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

              Regards,
              Ramen
              Team Ecom Express
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                A
                Apurba Basak
                from Hāora, West Bengal
                Jun 26, 2020
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                Address: PURBA BARDHAMAN.KALNA.DHATRIGRAM

                Mene Sony combo head phone order Kiya tha gadget Greek se or jbl Ka Purana headphone deliver hua Hain... products no [protected] or ref number 2744.
                Ecom Express customer support has been notified about the posted complaint.
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                  S
                  Suhasini Hazarika
                  Jun 25, 2020
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                  Address: Pulak Jyoti Hazarika, Borbhagia, Panpur ghat road, Jamugurihat, Jamugurihat, ASSAM 784180

                  I have ordered a boat speaker online from amazon and it was a paid order. I have not received the item yet but it is showing delivered. The delivery agent didn't even call me. My address is pulak jyoti hazarika, borbhagia, panpur ghat road, jamugurihat, jamugurihat, assam 784180. And the tracking id is [protected]. I have used the same address for my previous amazon orders.
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    M
                    Manujoz
                    from Bengaluru, Karnataka
                    Jun 25, 2020
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                    I ordered a smartphone from flipkart on 21/6/2020 i didnt get awb number i only got a FDSP order id on flipkart in my order section .so i cant track my order
                    How to request for an awb number .
                    Its been 5 days
                    Im worried because i cant track my order
                    Ecom Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir/Mam,

                    Greetings from Ecom Express

                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                    Regards,
                    Ramen
                    Team Ecom Express
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                      J
                      Jayaprakash Bojja
                      Jun 25, 2020
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                      Address: 8-5-245/6 MAHIMANILAYAM,NALLAPOCHAMMA LANE,SYNDICATEBANK COLONY,SECUNDERABAD11

                      I orgered sony bluetooth head phonr+get one free but i received ony one head phone wired today. Order form and other details attached here with
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir,

                      Greetings from Ecom Express

                      We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        A
                        arindamsingha
                        from Hāora, West Bengal
                        Jun 25, 2020
                        Resolved
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                        Resolved

                        I have cancelled my order awb no [protected] at first with the website that i placed my order and again with the courier boy.. But still receiving message that my order will be delivered today and receiving calls from unknown numbers. Please stop this immediately..
                        Jul 27, 2020
                        Complaint marked as Resolved 
                        Resolved
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Mam,

                        Greetings from Ecom Express

                        Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          M
                          ms d
                          Jun 24, 2020
                          Resolved
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                          Resolved

                          Hi,
                          I had ordered in myntra on 18 of june and seller has packed item on 21st with tracking no # [protected] (Ecom express) and they are updating as pickup rescheduled for 3 days continuously. As other products got delivered from other courier services.
                          Please deliver aeap.
                          Jun 27, 2020
                          Complaint marked as Resolved 
                          Finally received products today
                          Ecom Express customer support has been notified about the posted complaint.
                          Jun 25, 2020
                          Updated by ms d                           Again rescheduled today by ECom express

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                            @Aishwarya
                            Jun 24, 2020
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                            Ordered one milton bottle but got empty box there was no bottle inside the box.
                            Payment - prepaid (Online)
                            Called 4 5 times to customer care but no response
                            Want refund or the product.
                            Ecom Express customer support has been notified about the posted complaint.
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                              S
                              simdok1995
                              from Hāora, West Bengal
                              Jun 23, 2020
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                              I have two defective orders from a shopping website that needs to be returned to the brand to process the refund. They have assigned ecom express as the delivery partner. Ecom express has failed to contact me and claims that i have refused to hand over the parcel at the time of pick. The pick up boy didn't even visit me so how can he make such false claim? This company sucks and should be banned. Every time i call them they make false promises. I raised complaint on 19th june and they said it will be resolved in 24-48 hours but they didn't do anything.

                              I have two awb numbers[protected] and[protected]
                              Ecom Express customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 29, 2020
                              Ecom Express Customer Care's response                               Dear Sir,

                              Greetings from Ecom Express

                              As per the confirmation, your Reverse pick up has been done.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                B
                                Balakrishnan B Nambiar
                                from Bengaluru, Karnataka
                                Jun 23, 2020
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                                I ordered angle grinder through amazon the order tracking record showing delivery attempted, but ddnt accept any call from your side that shows delivey expected on15 june but not ye i received my tracking i'd is[protected]
                                Ecom Express customer support has been notified about the posted complaint.
                                View replies
                                Dear Sir/Mam,

                                Greetings from Ecom Express

                                Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                Regards,
                                Ramen
                                Team Ecom Express
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                                  P
                                  PODAMEKALA SATEESH CHANDRA
                                  Jun 23, 2020
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                                  Please cancel my order
                                  Ecom Express customer support has been notified about the posted complaint.
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                                    G
                                    Garvita1012
                                    from Etawah, Uttar Pradesh
                                    Jun 22, 2020
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                                    A pickup scheduled of myntra with the name of payal jain on 15.06.202 with rid no [protected]. An executive came to picked up that order but with that order he pickedup one another parcel intentionally of myntra which was delivered on the same day by the name of garvita gupta order no[protected] 5992803 roadster olive green solid top.
                                    Kindly look into this matter.
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      K
                                      Karna Singha
                                      from Powai, Maharashtra
                                      Jun 22, 2020
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                                      Address: tarapur part 7 manipuri basti

                                      Please return... Product not original...
                                      Ecom Express customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Sir,

                                      Greetings from Ecom Express

                                      We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                      Regards,
                                      Ramen
                                      Team Ecom Express
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                                        R
                                        Roopa Sagar
                                        Jun 22, 2020
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                                        My order number is [protected]
                                        I tracked my order it is showing address and pincode is mismatch so change my address

                                        My new address
                                        Near karavali and athithya hotel vadnala road, near amazon office
                                        577401 sagara

                                        Put this address remove my old
                                        Address plz do it
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Sir,

                                        Greetings from Ecom Express

                                        Please be informed that we are unable to process your request to change/Edit your delivery address. Request you to kindly contact your Shopping portal for further assistance.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
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