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Ecom Express Complaints & Reviews

www.ecomexpress.in

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Updated: Mar 11, 2025

Complaints 6417

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1266

Unresolved

5151

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Ecom Express reviews & complaints page 205

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Address: Pulak Jyoti Hazarika, Borbhagia, Panpur ghat road, Jamugurihat, Jamugurihat, ASSAM 784180

I have ordered a boat speaker online from amazon and it was a paid order. I have not received the item yet but it is showing delivered. The delivery agent didn't even call me. My address is pulak jyoti hazarika, borbhagia, panpur ghat road, jamugurihat, jamugurihat, assam 784180. And the tracking id is [protected]. I have used the same address for my previous amazon orders.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 30, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I ordered a smartphone from flipkart on 21/6/2020 i didnt get awb number i only got a FDSP order id on flipkart in my order section .so i cant track my order
How to request for an awb number .
Its been 5 days
Im worried because i cant track my order

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 30, 2020

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: 8-5-245/6 MAHIMANILAYAM,NALLAPOCHAMMA LANE,SYNDICATEBANK COLONY,SECUNDERABAD11

I orgered sony bluetooth head phonr+get one free but i received ony one head phone wired today. Order form and other details attached here with

+3 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 30, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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I have cancelled my order awb no [protected] at first with the website that i placed my order and again with the courier boy.. But still receiving message that my order will be delivered today and receiving calls from unknown numbers. Please stop this immediately..

+1 photos

Jul 27, 2020

Complaint marked as Resolved

Resolved

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 30, 2020

Verified Support

Dear Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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Hi,
I had ordered in myntra on 18 of june and seller has packed item on 21st with tracking no # [protected] (Ecom express) and they are updating as pickup rescheduled for 3 days continuously. As other products got delivered from other courier services.
Please deliver aeap.

+1 photos

Jun 27, 2020

Complaint marked as Resolved

Finally received products today

Ecom Express customer support has been notified about the posted complaint.

Jun 25, 2020

Updated by ms d Again rescheduled today by ECom express

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Ordered one milton bottle but got empty box there was no bottle inside the box.
Payment - prepaid (Online)
Called 4 5 times to customer care but no response
Want refund or the product.

+1 photos

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I have two defective orders from a shopping website that needs to be returned to the brand to process the refund. They have assigned ecom express as the delivery partner. Ecom express has failed to contact me and claims that i have refused to hand over the parcel at the time of pick. The pick up boy didn't even visit me so how can he make such false claim? This company sucks and should be banned. Every time i call them they make false promises. I raised complaint on 19th june and they said it will be resolved in 24-48 hours but they didn't do anything.

I have two awb numbers[protected] and[protected]

+1 photos

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings from Ecom Express

As per the confirmation, your Reverse pick up has been done.

Regards,
Ramen
Team Ecom Express

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I ordered angle grinder through amazon the order tracking record showing delivery attempted, but ddnt accept any call from your side that shows delivey expected on15 june but not ye i received my tracking i'd is[protected]

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Please cancel my order

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A pickup scheduled of myntra with the name of payal jain on 15.06.202 with rid no [protected]. An executive came to picked up that order but with that order he pickedup one another parcel intentionally of myntra which was delivered on the same day by the name of garvita gupta order no[protected] 5992803 roadster olive green solid top.
Kindly look into this matter.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: tarapur part 7 manipuri basti

Please return... Product not original...

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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My order number is [protected]
I tracked my order it is showing address and pincode is mismatch so change my address

My new address
Near karavali and athithya hotel vadnala road, near amazon office
577401 sagara

Put this address remove my old
Address plz do it

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Please be informed that we are unable to process your request to change/Edit your delivery address. Request you to kindly contact your Shopping portal for further assistance.

Regards,
Ramen
Team Ecom Express

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I want to change my address my order number is [protected]
It is showing order and pincode mismatch

Change my address
My new address is
NEAR KARAVALI AND ATHITHYA HOTEL VADNALA ROAD, NEAR AMAZON OFFICE
577401 SAGARA
Plz put this new address and remove the old addresss

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Address: 287 Pashcimnara Holagarh

I was ordering a medicine which is very urgent.. The medicine company was provide all details related to my delivery which was delivered by ecom express... After 4, 5 days when i track my order they shown the order was delivered but i didn't receive my order yet... What the hell is going on i can't understand.. It's a fraud

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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I ordered for a level u bluetooth headset and wireless sports earbuds, the consignment was payment on delivery. The package also had a bill mentioning the items, however the package contained a pair of regular earphones, and an sd card, which was not what i had ordered. I feel cheated by this.
I paid a sum of rs.1799/-, for the consignment.
I received the package through ecom express private limited. The air way bill number is [protected].
The order was to delivered by sound travelz.
The package was delivered to me on 19.06.2020.
Requested to intervene and help me to get what i had ordered for, or refund of my money be made.

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Address: 92 surya nagar orai

I had asked for a smasung bt hade phone, but that normal hade phone has come, i want to return, i should return my money.

+1 photos

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Jun 20, 2020

Updated by jeetyashkashyap plz contect us - [protected] jeet kashyap

wrong product delivered samsung hade phone bata kar normal 150 rs. wala hade phone delivered kar diya or
1599 rs. payement le liya

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
Ramen
Team Ecom Express

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Address: 91bsf camp sri karanpur shri ganganagar

Website: Ecomexpress

I want to return my 3 item i placed return so yesterday i gave all packet to delivery boy but i cannot try my packet now

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Delivery person handed over cell phone box and left after taking pin. When we open the cell phone box, we were shocked to see there was no cell phone inside.

+1 photos

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Yesterday we have received ordered cell phone in package. As soon as we open the box, we could not find cell phone. It has just charger inside. Request you to address this issue soon.

+1 photos

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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Address: Allahabad

I am soumik, i ordered a product from imagine online store and ecom express will deliver my product. The tracking id is [protected]. It was shown the product will be delivered by 24th june. But now it is showing that "pick up failed" massage and package will be delivered by 1 days late. Please look at this matter and solved this prob soon.

Ecom Express customer support has been notified about the posted complaint.

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Ecom Express Customer Care

from Mumbai, Maharashtra

Jun 29, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express

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