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Ecom Express Complaints & Reviews

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1.8
Updated: Mar 11, 2025
Complaints 6460
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1266
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5194
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Ecom Express reviews & complaints page 205

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A
Apurba Basak
from Hāora, West Bengal
Jun 26, 2020
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Address: PURBA BARDHAMAN.KALNA.DHATRIGRAM

Mene Sony combo head phone order Kiya tha gadget Greek se or jbl Ka Purana headphone deliver hua Hain... products no [protected] or ref number 2744.
Ecom Express customer support has been notified about the posted complaint.
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    S
    Suhasini Hazarika
    Jun 25, 2020
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    Address: Pulak Jyoti Hazarika, Borbhagia, Panpur ghat road, Jamugurihat, Jamugurihat, ASSAM 784180

    I have ordered a boat speaker online from amazon and it was a paid order. I have not received the item yet but it is showing delivered. The delivery agent didn't even call me. My address is pulak jyoti hazarika, borbhagia, panpur ghat road, jamugurihat, jamugurihat, assam 784180. And the tracking id is [protected]. I have used the same address for my previous amazon orders.
    Ecom Express customer support has been notified about the posted complaint.
    View replies
    Dear Sir,

    Greetings from Ecom Express

    Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

    Regards,
    Ramen
    Team Ecom Express
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      M
      Manujoz
      from Bengaluru, Karnataka
      Jun 25, 2020
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      I ordered a smartphone from flipkart on 21/6/2020 i didnt get awb number i only got a FDSP order id on flipkart in my order section .so i cant track my order
      How to request for an awb number .
      Its been 5 days
      Im worried because i cant track my order
      +1 photos
      Ecom Express customer support has been notified about the posted complaint.
      View replies
      Dear Sir/Mam,

      Greetings from Ecom Express

      Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

      Regards,
      Ramen
      Team Ecom Express
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        J
        Jayaprakash Bojja
        Jun 25, 2020
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        Address: 8-5-245/6 MAHIMANILAYAM,NALLAPOCHAMMA LANE,SYNDICATEBANK COLONY,SECUNDERABAD11

        I orgered sony bluetooth head phonr+get one free but i received ony one head phone wired today. Order form and other details attached here with
        +3 photos
        Ecom Express customer support has been notified about the posted complaint.
        View replies
        Dear Sir,

        Greetings from Ecom Express

        We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

        Regards,
        Ramen
        Team Ecom Express
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          A
          arindamsingha
          from Hāora, West Bengal
          Jun 25, 2020
          Resolved
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          I have cancelled my order awb no [protected] at first with the website that i placed my order and again with the courier boy.. But still receiving message that my order will be delivered today and receiving calls from unknown numbers. Please stop this immediately..
          +1 photos
          Jul 27, 2020
          Complaint marked as Resolved 
          Resolved
          Ecom Express customer support has been notified about the posted complaint.
          View replies
          Dear Mam,

          Greetings from Ecom Express

          Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

          Regards,
          Ramen
          Team Ecom Express
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            M
            ms d
            Jun 24, 2020
            Resolved
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            Resolved

            Hi,
            I had ordered in myntra on 18 of june and seller has packed item on 21st with tracking no # [protected] (Ecom express) and they are updating as pickup rescheduled for 3 days continuously. As other products got delivered from other courier services.
            Please deliver aeap.
            +1 photos
            Jun 27, 2020
            Complaint marked as Resolved 
            Finally received products today
            Ecom Express customer support has been notified about the posted complaint.
            Jun 25, 2020
            Updated by ms d             Again rescheduled today by ECom express

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              @
              @Aishwarya
              Jun 24, 2020
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              Ordered one milton bottle but got empty box there was no bottle inside the box.
              Payment - prepaid (Online)
              Called 4 5 times to customer care but no response
              Want refund or the product.
              +1 photos
              Ecom Express customer support has been notified about the posted complaint.
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                S
                simdok1995
                from Hāora, West Bengal
                Jun 23, 2020
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                I have two defective orders from a shopping website that needs to be returned to the brand to process the refund. They have assigned ecom express as the delivery partner. Ecom express has failed to contact me and claims that i have refused to hand over the parcel at the time of pick. The pick up boy didn't even visit me so how can he make such false claim? This company sucks and should be banned. Every time i call them they make false promises. I raised complaint on 19th june and they said it will be resolved in 24-48 hours but they didn't do anything.

                I have two awb numbers[protected] and[protected]
                +1 photos
                Ecom Express customer support has been notified about the posted complaint.
                Verified Support
                Jun 29, 2020
                Ecom Express Customer Care's response                 Dear Sir,

                Greetings from Ecom Express

                As per the confirmation, your Reverse pick up has been done.

                Regards,
                Ramen
                Team Ecom Express
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                  B
                  Balakrishnan B Nambiar
                  from Bengaluru, Karnataka
                  Jun 23, 2020
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                  I ordered angle grinder through amazon the order tracking record showing delivery attempted, but ddnt accept any call from your side that shows delivey expected on15 june but not ye i received my tracking i'd is[protected]
                  Ecom Express customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir/Mam,

                  Greetings from Ecom Express

                  Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                  Regards,
                  Ramen
                  Team Ecom Express
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                    P
                    PODAMEKALA SATEESH CHANDRA
                    Jun 23, 2020
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                    Please cancel my order
                    Ecom Express customer support has been notified about the posted complaint.
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                      G
                      Garvita1012
                      from Etawah, Uttar Pradesh
                      Jun 22, 2020
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                      A pickup scheduled of myntra with the name of payal jain on 15.06.202 with rid no [protected]. An executive came to picked up that order but with that order he pickedup one another parcel intentionally of myntra which was delivered on the same day by the name of garvita gupta order no[protected] 5992803 roadster olive green solid top.
                      Kindly look into this matter.
                      Ecom Express customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir,

                      Greetings from Ecom Express

                      Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                      Regards,
                      Ramen
                      Team Ecom Express
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                        K
                        Karna Singha
                        from Powai, Maharashtra
                        Jun 22, 2020
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                        Address: tarapur part 7 manipuri basti

                        Please return... Product not original...
                        Ecom Express customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir,

                        Greetings from Ecom Express

                        We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                        Regards,
                        Ramen
                        Team Ecom Express
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                          R
                          Roopa Sagar
                          Jun 22, 2020
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                          My order number is [protected]
                          I tracked my order it is showing address and pincode is mismatch so change my address

                          My new address
                          Near karavali and athithya hotel vadnala road, near amazon office
                          577401 sagara

                          Put this address remove my old
                          Address plz do it
                          Ecom Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir,

                          Greetings from Ecom Express

                          Please be informed that we are unable to process your request to change/Edit your delivery address. Request you to kindly contact your Shopping portal for further assistance.

                          Regards,
                          Ramen
                          Team Ecom Express
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                            R
                            Roopa Sagar
                            Jun 22, 2020
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                            I want to change my address my order number is [protected]
                            It is showing order and pincode mismatch

                            Change my address
                            My new address is
                            NEAR KARAVALI AND ATHITHYA HOTEL VADNALA ROAD, NEAR AMAZON OFFICE
                            577401 SAGARA
                            Plz put this new address and remove the old addresss
                            Ecom Express customer support has been notified about the posted complaint.
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                              D
                              dpraful1953
                              Jun 21, 2020
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                              Address: 287 Pashcimnara Holagarh

                              I was ordering a medicine which is very urgent.. The medicine company was provide all details related to my delivery which was delivered by ecom express... After 4, 5 days when i track my order they shown the order was delivered but i didn't receive my order yet... What the hell is going on i can't understand.. It's a fraud
                              Ecom Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir,

                              Greetings from Ecom Express

                              Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                              Regards,
                              Ramen
                              Team Ecom Express
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                                M
                                Mullava
                                Jun 20, 2020
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                                I ordered for a level u bluetooth headset and wireless sports earbuds, the consignment was payment on delivery. The package also had a bill mentioning the items, however the package contained a pair of regular earphones, and an sd card, which was not what i had ordered. I feel cheated by this.
                                I paid a sum of rs.1799/-, for the consignment.
                                I received the package through ecom express private limited. The air way bill number is [protected].
                                The order was to delivered by sound travelz.
                                The package was delivered to me on 19.06.2020.
                                Requested to intervene and help me to get what i had ordered for, or refund of my money be made.
                                Ecom Express customer support has been notified about the posted complaint.
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                                  J
                                  jeetyashkashyap
                                  Jun 20, 2020
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                                  Address: 92 surya nagar orai

                                  I had asked for a smasung bt hade phone, but that normal hade phone has come, i want to return, i should return my money.
                                  +1 photos
                                  Ecom Express customer support has been notified about the posted complaint.
                                  Jun 20, 2020
                                  Updated by jeetyashkashyap                                   plz contect us - [protected] jeet kashyap

                                  wrong product delivered samsung hade phone bata kar normal 150 rs. wala hade phone delivered kar diya or
                                  1599 rs. payement le liya

                                  View replies
                                  Dear Sir,

                                  Greetings from Ecom Express

                                  We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

                                  Regards,
                                  Ramen
                                  Team Ecom Express
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                                    S
                                    Shabnam D
                                    Jun 19, 2020
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                                    Address: 91bsf camp sri karanpur shri ganganagar
                                    Website: Ecomexpress

                                    I want to return my 3 item i placed return so yesterday i gave all packet to delivery boy but i cannot try my packet now
                                    Ecom Express customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Sir,

                                    Greetings from Ecom Express

                                    Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                    Regards,
                                    Ramen
                                    Team Ecom Express
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                                      K
                                      Kalyan Suddala
                                      Jun 19, 2020
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                                      Delivery person handed over cell phone box and left after taking pin. When we open the cell phone box, we were shocked to see there was no cell phone inside.
                                      +1 photos
                                      Ecom Express customer support has been notified about the posted complaint.
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                                        K
                                        Kalyan Suddala
                                        Jun 19, 2020
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                                        Yesterday we have received ordered cell phone in package. As soon as we open the box, we could not find cell phone. It has just charger inside. Request you to address this issue soon.
                                        +1 photos
                                        Ecom Express customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Sir,

                                        Greetings from Ecom Express

                                        Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

                                        Regards,
                                        Ramen
                                        Team Ecom Express
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